Ordered two meals, only got one and had to drive back and then go in to show them my receipt
Atmosphere: 3
Food: 3
Service: 2
Reagan Cook
Always getting our order wrong, they rung it up wrong and we corrected at the window and they still rung it up wrong, gave us the wrong food, and didn’t acknowledge it. It also takes forever for the drive thru line to move.
Atmosphere: 1
Food: 1
Service: 1
Stanley Washington
Take so long to get some one to take my order. And not know how to talk to you and the food was bad and over cook
Atmosphere: 2
Food: 2
Service: 2
John Fishback
McDonald’s needs to address serious customer service and order accuracy issues at this location, and this experience has completely lost our business.
During a recent visit through the drive-thru, the employee at the window was extremely unprofessional and dismissive toward
When my wife politely asked if she could have a ranch or two with her meal, he laughed and said, “Yeah, we’re going to have to charge you for that,” in a mocking tone.
When she followed up by asking about ketchup and mayonnaise, he responded that we would be charged for those as well, laughed again, and then walked away from the window instead of providing basic customer service.
Both my wife and I left with the strong impression that we were being treated this way because we are Caucasian and he is African American, which made the situation even more uncomfortable and upsetting.
No customer should ever feel they are being mocked or treated with less respect on the basis of race when simply ordering food at a drive-thru.
This is the type of issue that corporate policies on discrimination and equal treatment are supposed to prevent, and it reflects very poorly on how this location is managed.
Concerns about professionalism and conduct The employee’s behavior—laughing at a simple request for condiments, refusing to engage respectfully, and leaving the window instead of assisting—falls far below basic standards of professionalism for any fast-food restaurant.[facebook +1] Interactions like this suggest a serious lack of training, supervision, and accountability at this McDonald’s, and raise questions about whether staff are consistently fit for duty while working with the public
Management should be reviewing conduct at the drive-thru window immediately and ensuring employees understand that mocking or antagonizing customers is unacceptable.
Ongoing order accuracy problems This was not an isolated problem at this location; our orders have been mishandled before.
On a previous visit, I clearly requested no lettuce and no tomato on my sandwich, yet it was served with both, showing a lack of attention to basic order instructions
When mistakes like this keep happening, it sends the message that accuracy and customer satisfaction are not priorities for this restaurant.
Overall impression Taken together—repeatedly incorrect orders, rude and mocking drive-thru service, and a visit that left us feeling disrespected and singled out—this McDonald’s has demonstrated a pattern of unacceptable behavior.
a result, my family will not be returning to this location, and management and corporate need to take a hard look at how this store is being run if they care about protecting the McDonald’s brand.
Atmosphere: 1
Food: 1
Service: 1
mrperfect john5
It's clean; the only downside is the smell. It smells like a sewer pump.
Atmosphere: 4
Food: 5
Service: 5
Chloe Hampton
I love personal in this place!
Atmosphere: 5
Food: 5
Service: 5
Kelkyen Tacmeko
Some staff are good, some are just there.
Atmosphere: 4
Food: 4
Service: 2
Woody Zebrowski
To long of a wait
Atmosphere: 2
Food: 1
Service: 1
carlos vallejo
This place advertises as 24 hours, but when we arrived the inside and drive thru was closed.
Nicholas Burk
Staff isn't aware of how to ring in normal deals. Overcharge for certain items consistently.
my husband has to work at 4:55 AM and we stop by there so he can get some breakfast a lot of the time and they are closed. I don’t understand how a 24 hr place is closed and when they are open sometimes you can only use cash.
Hannah Harkaway
They always get my order wrong. Don't waste your money here. Every. Single. Time I ordered a big Mac with fries and a sprite......they gave me a fillet o fish. I ussualy ride the extra 5-12 minutes for the one on the other side of town.
Atmosphere: 2
Food: 1
Service: 1
Bradley Henson
I can’t even give the other score a rating because when I went with my girlfriend on June 21st at 10:30pm, they refused to serve us are food and still took my girlfriend’s rewards points. I will never be coming back to this location
Service: 1
Tony Cruz
The woman with the red hair in the drive thru was amazing, very polite but the lady at the second window was very rude and extremely disrespectful, the food was amazing though like always
Ordered two meals, only got one and had to drive back and then go in to show them my receipt
Atmosphere: 3
Food: 3
Service: 2
Always getting our order wrong, they rung it up wrong and we corrected at the window and they still rung it up wrong, gave us the wrong food, and didn’t acknowledge it. It also takes forever for the drive thru line to move.
Atmosphere: 1
Food: 1
Service: 1
Take so long to get some one to take my order. And not know how to talk to you and the food was bad and over cook
Atmosphere: 2
Food: 2
Service: 2
McDonald’s needs to address serious customer service and order accuracy issues at this location, and this experience has completely lost our business.
During a recent visit through the drive-thru, the employee at the window was extremely unprofessional and dismissive toward
When my wife politely asked if she could have a ranch or two with her meal, he laughed and said, “Yeah, we’re going to have to charge you for that,” in a mocking tone.
When she followed up by asking about ketchup and mayonnaise, he responded that we would be charged for those as well, laughed again, and then walked away from the window instead of providing basic customer service.
Both my wife and I left with the strong impression that we were being treated this way because we are Caucasian and he is African American, which made the situation even more uncomfortable and upsetting.
No customer should ever feel they are being mocked or treated with less respect on the basis of race when simply ordering food at a drive-thru.
This is the type of issue that corporate policies on discrimination and equal treatment are supposed to prevent, and it reflects very poorly on how this location is managed.
Concerns about professionalism and conduct
The employee’s behavior—laughing at a simple request for condiments, refusing to engage respectfully, and leaving the window instead of assisting—falls far below basic standards of professionalism for any fast-food restaurant.[facebook +1]
Interactions like this suggest a serious lack of training, supervision, and accountability at this McDonald’s, and raise questions about whether staff are consistently fit for duty while working with the public
Management should be reviewing conduct at the drive-thru window immediately and ensuring employees understand that mocking or antagonizing customers is unacceptable.
Ongoing order accuracy problems
This was not an isolated problem at this location; our orders have been mishandled before.
On a previous visit, I clearly requested no lettuce and no tomato on my sandwich, yet it was served with both, showing a lack of attention to basic order instructions
When mistakes like this keep happening, it sends the message that accuracy and customer satisfaction are not priorities for this restaurant.
Overall impression
Taken together—repeatedly incorrect orders, rude and mocking drive-thru service, and a visit that left us feeling disrespected and singled out—this McDonald’s has demonstrated a pattern of unacceptable behavior.
a result, my family will not be returning to this location, and management and corporate need to take a hard look at how this store is being run if they care about protecting the McDonald’s brand.
Atmosphere: 1
Food: 1
Service: 1
It's clean; the only downside is the smell. It smells like a sewer pump.
Atmosphere: 4
Food: 5
Service: 5
I love personal in this place!
Atmosphere: 5
Food: 5
Service: 5
Some staff are good, some are just there.
Atmosphere: 4
Food: 4
Service: 2
To long of a wait
Atmosphere: 2
Food: 1
Service: 1
This place advertises as 24 hours, but when we arrived the inside and drive thru was closed.
Staff isn't aware of how to ring in normal deals. Overcharge for certain items consistently.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Very nice staff
Atmosphere: 5
Food: 5
Service: 5
my husband has to work at 4:55 AM and we stop by there so he can get some breakfast a lot of the time and they are closed. I don’t understand how a 24 hr place is closed and when they are open sometimes you can only use cash.
They always get my order wrong. Don't waste your money here. Every. Single. Time I ordered a big Mac with fries and a sprite......they gave me a fillet o fish. I ussualy ride the extra 5-12 minutes for the one on the other side of town.
Atmosphere: 2
Food: 1
Service: 1
I can’t even give the other score a rating because when I went with my girlfriend on June 21st at 10:30pm, they refused to serve us are food and still took my girlfriend’s rewards points. I will never be coming back to this location
Service: 1
The woman with the red hair in the drive thru was amazing, very polite but the lady at the second window was very rude and extremely disrespectful, the food was amazing though like always
Service: 5
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