This location has very poor customer service and completely messed up my order. I called to complain about my order and was told that they didnt mess up my order and there is no manager available.
Jasmine Jones Hopewell
This location never fails to disappoint. Whoever owns and operates this particular location, does a grave disservice to the Dunkin’/ Baskin Robbin’s brand. Either they don’t have key flavors available or the staff on duty is far from hospitable. On this particular visit, I was told that my coupon for a Bogo cup or cone referred only to the cup or cone, and not the ice cream that would be contained there in. Such an interpretation was not only an insult to my intelligence, but a slap in the face to the consumer. I am appalled. Buyer beware.
Atmosphere: 1
Food: 1
Service: 1
judith trotter
We ordered cappuccino blasts and there was no ice cream in them. Nothing but milk and syrup. Employees need to be trained on how to make this item.
Food: 1
Service: 3
Jayden V
I passed by to buy a cappuccino blast and they gave it to me without whip cream on top and when I asked if they could add whip cream, they told me it would be extra, when I bought it before, it came with whip cream, the same price, and now they want me to pay extra for whip cream when in the picture it shows that it has whip cream.
Malik Hijazi
Worst customer service. Screaming at customers after making multiple mistakes in the order and refusing to fix the mistake until I asked them to do so for the third time. Don’t waste your time or money here.
Castmstr
Grab a couple coffee and the service was very fast and customer service was awesome
Nick Bohenko
Grab a couple coffee and the service was very fast and customer service was awesome
hovm victorm
Great Customer service.
Eugene Corioni
Did not go here. I was next door at the Bank.
Taty Liriano
Excellent atention. Very fresh foodsAnd delicious. I love going and being able to sit down to have breakfast or enjoy a delicious ice cream.
I wish I could give 0 stars. I am VEGAN, I asked for avocado toast with roasted tomato and they put BACON on it, also I'm allergic to bacon. I never requested bacon so why would you put it on my avocado toast?
Faye Dennis
I went to this Baskin Robbins where there were 3 females working. I pulled up at the drive thru at 9:40 knowing they close at 10:00. I waited in line patiently. There was one 5 cars in front of me. At about 9:50 the truck in front of me pulled up to the speaker. No one else was behind me. The guy tried to place his order but everything he tried to order they said they didnt have it. So they told him to hold on. I watched them thru the window he couldn't see them but I could. They were in there just walking around laughing and talking just letting the time pass. At about 1 mins to 10 they come back to the speaker to take his order again. I knew when I got to the speaker that were going to say they were closed. And that's what happened. They told me they were closed. I told them that I had been sitting there waiting for 20 mins. So when I told them that I was going that I was going to call corporate they decided to take my order. After I get to the window and pay for my order they decided to take their time to make one mango banana smoothie. I could hear them inside talking about me that's how loud they were. I still waited for my drink another 9 mins after I paid for it. No professionalism, no customer service just rude. This is my 3rd time going to this particular store and I always have a issue. Even when I ordered UBBER EATS from them I still get the wrong order. I will not be visiting this establishment again. There are 2 others on the same main road and they will get my business from now on.
Vilma Castillo
Thank you Keyla por tu costumer service
Vilma Castillo
Wow me encanto el establecimiento estaba muy limpio la persona que nos atendió tuvo mucha paciencia al servirnos los helados y cuando ya nos veníamos la manager se portó muy linda gracia por hacernos un buen momento
This location has very poor customer service and completely messed up my order. I called to complain about my order and was told that they didnt mess up my order and there is no manager available.
This location never fails to disappoint. Whoever owns and operates this particular location, does a grave disservice to the Dunkin’/ Baskin Robbin’s brand. Either they don’t have key flavors available or the staff on duty is far from hospitable. On this particular visit, I was told that my coupon for a Bogo cup or cone referred only to the cup or cone, and not the ice cream that would be contained there in. Such an interpretation was not only an insult to my intelligence, but a slap in the face to the consumer. I am appalled. Buyer beware.
Atmosphere: 1
Food: 1
Service: 1
We ordered cappuccino blasts and there was no ice cream in them. Nothing but milk and syrup. Employees need to be trained on how to make this item.
Food: 1
Service: 3
I passed by to buy a cappuccino blast and they gave it to me without whip cream on top and when I asked if they could add whip cream, they told me it would be extra, when I bought it before, it came with whip cream, the same price, and now they want me to pay extra for whip cream when in the picture it shows that it has whip cream.
Worst customer service. Screaming at customers after making multiple mistakes in the order and refusing to fix the mistake until I asked them to do so for the third time. Don’t waste your time or money here.
Grab a couple coffee and the service was very fast and customer service was awesome
Grab a couple coffee and the service was very fast and customer service was awesome
Great Customer service.
Did not go here. I was next door at the Bank.
Excellent atention. Very fresh foodsAnd delicious. I love going and being able to sit down to have breakfast or enjoy a delicious ice cream.
Restaurantji Recommends
This place makes the BEST milkshakes.
I wish I could give 0 stars. I am VEGAN, I asked for avocado toast with roasted tomato and they put BACON on it, also I'm allergic to bacon. I never requested bacon so why would you put it on my avocado toast?
I went to this Baskin Robbins where there were 3 females working. I pulled up at the drive thru at 9:40 knowing they close at 10:00. I waited in line patiently. There was one 5 cars in front of me. At about 9:50 the truck in front of me pulled up to the speaker. No one else was behind me. The guy tried to place his order but everything he tried to order they said they didnt have it. So they told him to hold on. I watched them thru the window he couldn't see them but I could. They were in there just walking around laughing and talking just letting the time pass. At about 1 mins to 10 they come back to the speaker to take his order again. I knew when I got to the speaker that were going to say they were closed. And that's what happened. They told me they were closed. I told them that I had been sitting there waiting for 20 mins. So when I told them that I was going that I was going to call corporate they decided to take my order. After I get to the window and pay for my order they decided to take their time to make one mango banana smoothie. I could hear them inside talking about me that's how loud they were. I still waited for my drink another 9 mins after I paid for it. No professionalism, no customer service just rude. This is my 3rd time going to this particular store and I always have a issue. Even when I ordered UBBER EATS from them I still get the wrong order. I will not be visiting this establishment again. There are 2 others on the same main road and they will get my business from now on.
Thank you Keyla por tu costumer service
Wow me encanto el establecimiento estaba muy limpio la persona que nos atendió tuvo mucha paciencia al servirnos los helados y cuando ya nos veníamos la manager se portó muy linda gracia por hacernos un buen momento
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