Starbucks

I paid extra for more dragonfruit pieces and they just put…the regular amount…😭

The refresher also tasted watered down, so I think they must have scooped some water into it too.

Atmosphere: 1

Food: 1

Service: 1

I never leave reviews but the staff is always rude, orders are consistently wrong and they are out of coffee frequently because the machine is broken so you have to buy a coffee drink twice the price. Not to mention wait times are 3x as long as other locations. I have noticed some new staff that are friendly and work hard but I’ve walked in countless times to lazy staff, sloppily made drinks and had too many bad experiences here.

Atmosphere: 1

Food: 1

Service: 1

Drive thru will guarantee take up 20 mins of your day. Go somewhere else.

Atmosphere: 1

Food: 2

Service: 1

I put in the middle. When I come during the week in the morning, everything is typically great. Not usually a wait but at times maybe a little. Staff is friendly, puts nice notes on cup, drinks good and in general nice vibe. Weekend, not so much. I understand it is probably busier but the service, attitudes and quality should not change due to that. It is a shame because this location is only 2 mins from my house but on the weekend, I will go elsewhere and out of my way. ALWAYS disappointed!!

Service: 3

It was right around 5:30p and I placed a mobile order. The app said 6-9 min. Great! I arrived with 3 min to spare. No big deal. I could wait. Since I ordered to Frappuccinos I didn't want to get there too late and they be melted. They were not busy inside, but the drive thru had at least seven cars in it. The counter where drinks are placed was a mess, they had some of the syrups on it and were making drinks from it. The caramel sauce was there and they were placing the milk on it. And just liquid everywhere. I get it, they felt slammed. But there were three of them there. No one was ordering inside but one stood at the indoor register, the drive thru associate was standing there while the 3rd person was making drinks. At some point, the register person started helping. And finally, the drive thru person. I watched them refill the freeze dried fruit over drink cups. I watched them leave milk on the counter. I watched one of them slip and almost fall. It was a mess. After about a 15 min wait I went to ask about my drinks. I was told mine were next. After 5 more min, one of my drinks was ready. After another 5 min, I asked about my 2nd drink. That was my mistake. They were put off by my request. The person making the drinks starting putting things down more roughly than before. But they made other drinks for newer orders while I was waiting. Then, as they made the drink, we were told there was no mocha powder. Nearly 30 minutes later and that's when I find out. I just wanted to go so when they offered the pump of mocha I took it. I got out of there 35 min after arriving. I thought that was the end of it, but no. The drinks were not made correctly. There was no sugar in one of the drinks and the other had an extra surprise. There was a freeze dried strawberry in it. Thankfully, it wasn't my drink as I'm allergic to strawberries. But it is still annoying because they were so careless there. I want to give the benefit of the doubt but I do wonder. One thing is for sure...I do not recommend and I will not return to this location.

Atmosphere: 1

Food: 2

Service: 1

As the dm, GM or area manager of this location reading these reviews and simply doing nothing about it is beyond me or not getting results. Either or. It’s literally always a 30 min wait. They have no sense of urgency. They’ll literally finish a conversation before making the drinks. The evening shifts need better operation.

Atmosphere: 1

Food: 1

Service: 1

Normally don't share reviews!

It's 5am on a Sunday. I Google Starbucks and I have three I can choose from. The closest one has the worst rating, but I'm like all I want is a matcha latte we should be cool.

Guess whats the one thing they don't have! Yup I see why the rating is low! Its 5 am top of the morning and you already out of stuff? Who's in charge of ordering inventory!

Atmosphere: 2

Food: 1

Service: 1

Absolutely terrible customer service. I can understand running out of an item and forgetting to mark it out on the mobile order app. But how are going to make 1 of 2 orders watch me grab the first order and then not tell me you dont have the ingredients for my second order. Not only did i have to ask 10 minutes after my first drink came out to know this information, and then i had to wait another 10 minutes for that drink to come out only for it to be made completely wrong.

Atmosphere: 1

Food: 1

Service: 1

Waited over a half hour with an in-app order.
Not the best entrance and exit. Service and Drive Tru VERY slow.
Very disappointed with this visit.

Food: 5

Service: 1

Drinks still too expensive but a interesting treat instead of every day

Atmosphere: 5

Food: 5

Service: 5

Great location and service! The baristas are amazing!

Haven't been to this location in a while. Placed a mobile order before I left my house, as I was on my way somewhere. The app showed it would be ready at 3:35, which surprised me, as it was 20 min after the order was placed. As of 4, I'm still in line. I went into the store, thinking something was wrong. It took a few minutes before anyone even acknowledged me at the register and only one person was actively making drinks out of 4 staff. Insane.

Update: Starbucks reached out and encouraged me to send a feedback email to an address they provided. I took the time to do it and they then respomded, telling me to go to their chat bot for a refund. I declined since enough of my time has already been wasted. Good grief.

Atmosphere: 1

Food: 2

Service: 1

I ordered a pink drink and the drink was already separated before I got it. The barista was lazy and didn’t shake it well enough. They also didn’t tell me they were out of the strawberries normally added into the drink (or I wouldn’t have gotten the drink). The baristas were also not friendly and have messed my drinks up a few times before. Go to a different Starbucks!

Staff was nice but took 20 minutes to get 2 iced coffees in person due to about 50 mobile orders ahead of us and only 2 staff

I had a very bad experience buying at this Starbucks, I went to buy through the drive-through and a woman with a bad attitude named Linnaha served me. When I tried to pay, I dropped my card. I tried several times to open the door of my car and I couldn't. She very rudely told me there was nothing I could do about it. I told my daughter to go down to get the card and she got even more upset. I don't know why they put a rude woman with a bad attitude at the customer service window. The situation was very uncomfortable. There is no compassion in this person. I was just trying to make my payment and my card fell to the floor. I just wanted to pick it up to pay her. I didn't expect her to give me anything. If she doesn't like serving the public, she should stay home.