The Great Cookie - White Marsh Mall

Chocolate chip cookies are delicious. It seems to have the perfect amount of chocolate chips and sugar. Can't get enough of the cookies here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Small Bag of Cookies

Samantha and Kailey were extremely helpful. Because of my food allergies, I asked that my cookies be put in plastic then weighed. Samantha and Kailey quickly obliged. Thank you Samantha and Kailey!

Atmosphere: 5

Food: 5

Service: 5

Snicker doodle is the best! So soft, best cookies ever ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Small Bag of Cookies

Boi this place ain’t a great cookie but a good cookie ? ??️???☺️??????

Good cookie

idc what these other reviews say but these cookies are the BEST. literally crack in a bucket?

I visited white marsh mall great cookie tonight. I asked the members how much a 1lb of cookies was they told me $21-25. I said okay ill get a bucket. When it got to a lb i asked again how much a LB was. They said $21-25. I saod how is a LB the through amount. Im asking for the price of 1lb. They said again $21-25. While giving me an attitude. A gentleman from the back came out and said ma'am what are you asking. I said the price of a lb. He said $18.95. I said thank you thats what i wanted to know!. The two men upfront were rude. I will NEVER be back if they are who is working. And will be contacting everyone about this. Me and my family give buckets for xmas gifts. Please train these members better.

The Great Cookie is a gem in any mall that has one! This particular location in White Marsh, is pretty cool. The staff is always pleasant. I have gotten a few 'hard' cookies from here, but, it's rare that it happens. Due to the small location, most of their cookies are in the sheet rack in the back and not in the display case. So, you kinda have to know what to ask for, because, they may just have it on the rack.

Came with my coworker to get 2 m&m cookies and asked for icing in the middle. The employee pulls a rack out of the bottom of the cookie case (I didn’t even see it) and there is the cookies I already wanted made with icing so I said sure. Once I took the cookie out of the bag, it was very noticeable that the cookie is old / stale. The icing is discolored and the cookie is very hard. Not to mention I was charged $7.36 for this when I bought 10 cookies and one of these (that were made fresh) yesterday 8/22 with the same coworker and was charged $6.10 for them all. So something is fishy. I went back and asked for a refund and was told I cannot get one. Will be going back to speak to a manager when one is in.

This is not a great cookie. There are no prices listed on a board anywhere. They weigh and charge the cookies per ounce. The cookies are very small and tasted like cardboard. The staff don't seem to be enthusiastic and we're not talkative whatsoever. Also got the cookies around 1245 prime lunch hour on a weekend and the cookies were stale and not fresh. It's a shame I'm not one to leave a negative review. But the name sounded fun the results were terrible.

This place is so unprofessional

Clean shop. Cookies were fresh. Speedy checkout. The Hispanic guy never smiled and appeared like he hates his job. Everything else was great.

Rude staff

Rude staff

I'm sure they used to call this place 'The Cookie' until something significant happened. I only know the new logo, so score one for progressiveness.