Waited over 20 minutes for a coffee, and the place wasn't even busy. People coming in after me got their drinks before I did
Rob Cunningham
Fast and Friendly service!
Atmosphere: 5
Food: 5
Service: 5
LenaMarye
Considering the high volume of activity experienced during the peak season, one might anticipate a less-than-optimal customer service experience, characterized by a lack of warmth and organizational challenges. However, the reality is quite the opposite. I have consistently received exceptionally friendly service, and I am particularly impressed by one staff member who, upon recognizing my voice, anticipates my order. Despite the numerous voices and orders she processes daily, she consistently makes each customer feel valued. Although I do not know her name, I can describe her as someone who typically wears her hair in a bun and has a naturally rosy complexion. I hope she is aware that her exemplary customer service is both noticed and greatly appreciated.
Atmosphere: 5
Food: 5
Service: 5
Jordan
By far, the worst experience I’ve ever had at ANY Starbucks. I went in to redeem my birthday drink. It was super busy but I wasn’t in any rush. I patiently waited in line then stood to the side while I waited for my drink to be made. My go to is a venti Java chip frappe with half white mocha. The woman informed me they no longer have Java chip so we used the cookie crumble instead, no big deal. When they called my name with the drink, it was a grande. I politely told the woman I ordered a venti. She said “I guess I’ll have to remake it then” and she disappeared. After a few minutes I told another woman. I will refrain from naming names. This girl was a skinny blonde girl with major attitude. I told her I ordered a venti and they accidentally made a grande. She looked at the sticker (that said grande) and looked at me and said “no, it clearly says grande on the side.” I told her I ordered a venti and used my birthday treat. She went and told someone in charge and the other lady told her no big deal just make another one. So blondie goes and grabs a venti cup, fills the bottom 1/3 with whipped cream, pours my original drink back in, then tops it off with more whipped cream to make it appear full. At this point I’m getting hot. I said nahh, you need to make it correctly, not just use whipped cream to make it appear like a venti. She walked away with more attitude. Check yourself, chick. After she did that, I talked to a THIRD woman who actually remade my drink. There was a fellow dad standing next to me who stood there for 15 minutes waiting for his drink to be made. They had his drink partially started and left it there. Literally let it sit there and moved on. Get better Starbucks. This might be the new norm with people in “this next generation” but even as a male in my 30s, I won’t take your nonsense.
Atmosphere: 3
Food: 1
Service: 1
Grace Hackendorn
Staff was not personable at all and very rude.
Service: 1
Karen Welsh
Fast and efficient
Atmosphere: 5
Food: 5
Service: 5
Shawn Morrison
Waited 30 minutes for a coffee. I did a chat response with Starbucks for a refund and they refused to refund because they need my wife’s app info and I paid with my CC. That is better than a receipt? This company, lol
Service: 1
Chris DeHoff
Unorganized
Service: 1
gabrielle beauchamp
I went this morning with my dad, at 10:00 AM, and the woman who worked the register (during peak) , i did not catch her name unfortunately, gave amazing customer service and really made my day, as well as the man with a beanie on (i couldn’t see their name tags), we’re both super friendly. I work at a different location, and just wanted them to know the truly did a great job especially when it was really busy as well.so thank you for being awesome !!
Atmosphere: 5
Service: 5
Julie Sullivan
Came inside thinking it might be quicker, wow! What a mistake! Took over 45 minutes to get our drinks! I even asked one of the associates behind the counter.. she was more worried about emptying the trash, then helping get the baristas caught up! In fact, there were two girls doing trash that I feel could have been help getting things caught up! When I told them I had gotten 1 of 3 drinks.. the one told me the barista was just really behind!
She did stop and help make 2 drinks and then went back to doing trash! I will not be back to this location! I come to Starbucks all the time! Several customers waiting. Several old drinks sitting on the counter. I’m guessing from people who got tired of waiting and left!
I went to this starbucks twice so far and the first time I waited in line for thirty minutes and at the register when we ordered they said any cold drink was a forty minute wait. Today I went again and they closed the inside and mobile orders so you could only use drive thru. The drive thru was onto the highway and was blocking the road. There system is terrible.
Service: 1
max trillion
1 hr wait for a drink I didn’t receive
Atmosphere: 1
Food: 1
Service: 1
Chris Motz
They were out of Emperor’s Cloud tea for 6 days and couldn’t tell me when they’d get it back in the store.
L F
Very crowded inside. Recommend creating an express line for people who just want plain coffee vs. more complicated beverages. Also, drive thru is very backed up interfering with parking. Coffee was good. Glad they had dark roast brewed.
Kevin Conley
Consistently good coffee in a well appointed setting. Gosh, if only they were more accessible! 😂
Waited over 20 minutes for a coffee, and the place wasn't even busy. People coming in after me got their drinks before I did
Fast and Friendly service!
Atmosphere: 5
Food: 5
Service: 5
Considering the high volume of activity experienced during the peak season, one might anticipate a less-than-optimal customer service experience, characterized by a lack of warmth and organizational challenges. However, the reality is quite the opposite. I have consistently received exceptionally friendly service, and I am particularly impressed by one staff member who, upon recognizing my voice, anticipates my order. Despite the numerous voices and orders she processes daily, she consistently makes each customer feel valued. Although I do not know her name, I can describe her as someone who typically wears her hair in a bun and has a naturally rosy complexion. I hope she is aware that her exemplary customer service is both noticed and greatly appreciated.
Atmosphere: 5
Food: 5
Service: 5
By far, the worst experience I’ve ever had at ANY Starbucks. I went in to redeem my birthday drink. It was super busy but I wasn’t in any rush. I patiently waited in line then stood to the side while I waited for my drink to be made. My go to is a venti Java chip frappe with half white mocha. The woman informed me they no longer have Java chip so we used the cookie crumble instead, no big deal.
When they called my name with the drink, it was a grande. I politely told the woman I ordered a venti. She said “I guess I’ll have to remake it then” and she disappeared. After a few minutes I told another woman. I will refrain from naming names. This girl was a skinny blonde girl with major attitude. I told her I ordered a venti and they accidentally made a grande. She looked at the sticker (that said grande) and looked at me and said “no, it clearly says grande on the side.” I told her I ordered a venti and used my birthday treat. She went and told someone in charge and the other lady told her no big deal just make another one. So blondie goes and grabs a venti cup, fills the bottom 1/3 with whipped cream, pours my original drink back in, then tops it off with more whipped cream to make it appear full.
At this point I’m getting hot. I said nahh, you need to make it correctly, not just use whipped cream to make it appear like a venti. She walked away with more attitude. Check yourself, chick.
After she did that, I talked to a THIRD woman who actually remade my drink.
There was a fellow dad standing next to me who stood there for 15 minutes waiting for his drink to be made. They had his drink partially started and left it there. Literally let it sit there and moved on. Get better Starbucks. This might be the new norm with people in “this next generation” but even as a male in my 30s, I won’t take your nonsense.
Atmosphere: 3
Food: 1
Service: 1
Staff was not personable at all and very rude.
Service: 1
Fast and efficient
Atmosphere: 5
Food: 5
Service: 5
Waited 30 minutes for a coffee. I did a chat response with Starbucks for a refund and they refused to refund because they need my wife’s app info and I paid with my CC. That is better than a receipt? This company, lol
Service: 1
Unorganized
Service: 1
I went this morning with my dad, at 10:00 AM, and the woman who worked the register (during peak) , i did not catch her name unfortunately, gave amazing customer service and really made my day, as well as the man with a beanie on (i couldn’t see their name tags), we’re both super friendly. I work at a different location, and just wanted them to know the truly did a great job especially when it was really busy as well.so thank you for being awesome !!
Atmosphere: 5
Service: 5
Came inside thinking it might be quicker, wow! What a mistake! Took over 45 minutes to get our drinks! I even asked one of the associates behind the counter.. she was more worried about emptying the trash, then helping get the baristas caught up! In fact, there were two girls doing trash that I feel could have been help getting things caught up! When I told them I had gotten 1 of 3 drinks.. the one told me the barista was just really behind!
She did stop and help make 2 drinks and then went back to doing trash!
I will not be back to this location! I come to Starbucks all the time! Several customers waiting. Several old drinks sitting on the counter. I’m guessing from people who got tired of waiting and left!
Thank you
Atmosphere: 1
Service: 1
Restaurantji Recommends
I went to this starbucks twice so far and the first time I waited in line for thirty minutes and at the register when we ordered they said any cold drink was a forty minute wait. Today I went again and they closed the inside and mobile orders so you could only use drive thru. The drive thru was onto the highway and was blocking the road. There system is terrible.
Service: 1
1 hr wait for a drink I didn’t receive
Atmosphere: 1
Food: 1
Service: 1
They were out of Emperor’s Cloud tea for 6 days and couldn’t tell me when they’d get it back in the store.
Very crowded inside. Recommend creating an express line for people who just want plain coffee vs. more complicated beverages. Also, drive thru is very backed up interfering with parking. Coffee was good. Glad they had dark roast brewed.
Consistently good coffee in a well appointed setting. Gosh, if only they were more accessible! 😂
Atmosphere: 5
Food: 5
Service: 5
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