Food came out quick, it was hot and delicious! The restaurant was clean and well kept.
Atmosphere: 5
Food: 5
Service: 5
Kimberlie Allafi
The employees are incompetent and RUDE and they never give you the correct amount of fries. First: I like a lettuce wrap and when I place the order online to be picked up I opt for that AND add lettuce to it. Meaning extra lettuce. There is no way to type out the special request and it is obvious that it is confusing, so I explain what I mean when I arrive at the store. The last two times that I went in there the employees acted like I was crazy for wanting extra lettuce. Time before last employee said they didn’t know if they could do that without charging me extra. What? Unlimited toppings are a thing at this restaurant so I’m not sure why extra lettuce would cost extra. In the end, I did not pay for it, but the attitude was undesirable. Then today, I went to explain it to the employee who was in charge of setting up the to go bags. I was very friendly and doing so and she stared at me blankly did not move a muscle in her face and did not respond with any words to me. She just turned and talk to her coworker.
Now to the fries: Where other locations give sooooo many extra beyond the cup, Odenton doesn’t even fill the cup up.and don’t dare ask about it because they will be aggressively rude. After this happening on multiple occasions, tonight I asked them if they just don’t adhere to the usual 5 guys standards on fries and the employee was argumentative and did NOT end up giving me the right amount. I have taken to ordering a larger size but that doesn’t help as they just under fill the larger cup even more. Then after he was argumentative and rude I said “OK” and turned to leave and he started shouting have a nice day in a rude loud tone. Astonishingly other employees joined IN so I was being yelled at the entire time I walked out of the store. And this was after I tipped them.
I patronized the Crofton/Gambrills Location for years and never ever had one single problem there. The food was always right and they were always pleasant. Even addressed me by name and made pleasant conversation.
We will never go back to Odenton despite having moved right down the street. I will travel the extra distance to the one in Crofton where the employees are actually nice and don't Act like they are doing you a favor.
Atmosphere: 3
Food: 4
Service: 1
Tae Kim
This place obviously has a problem finding decent help. Rude. Not helpful at all. And they charge $6 for a small fry to barely fill more than a small cup of fries. I don’t know if the owner gave this 5 guys directions to skimp on their food but relative to every other 5 guys in the area, this one is by far the worst. From now on, I’ll be driving past this one to go to a normal 5 guys in Crofton.
Atmosphere: 1
Food: 2
Service: 1
Kat Theriault
Now that's a burger! No frozen patties, just old fashioned goodness on a bun, with delicious fresh tomatoes and lettuce. And the fries are pretty good too! (This from a gal who's not a fan of them.) I'll be back when I get a craving for a good burger!
Parking: In a strip mall with ample parking lot space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Elmer Ray
We have been to this location many times and today not only was the cashier extremely immature, telling us that he thought he would get paid today but it turns out it’s actually next week, to then telling us that he was going to quit because of it. He was awkwardly kind taking our order. When we got home and checked our order, they got my husbands order completely wrong. He ordered a cheeseburger with lettuce, tomato and onion and what he got was a burger with cheese and mustard. Please hire kind competent people. We really enjoy this place and have been going for 3 years now.
Atmosphere: 4
Food: 5
Service: 3
Dan Earhart
Way too expensive.
Atmosphere: 4
Food: 5
Service: 4
Rhonda Hessner
Stale peanuts, arrrggggg. Also how can you have a sign stating you are out of onions when you are literally next door to the Giant supermarket? Disappointing.
Atmosphere: 5
Food: 4
Service: 4
Matt Thecarguy
I love the burgers and fries, but cringe at the prices that keep creeping higher.
Atmosphere: 4
Food: 5
Service: 4
Matthew Reinhart
I love the burgers and fries, but cringe at the prices that keep creeping higher.
Atmosphere: 4
Food: 5
Service: 4
Jeremy Dawes
Supposed to open at 11 stop in at 15 after and still locked up, dark inside and no one around but website and door says should be open. Went to the new one 15 minutes down the road they were open.
I went here last month and I got a hot dog and cheese and a few hours later my stomach started hurting and later, I found out it poisoned me. I threw up 3 times and it ruined my birthday the next day. It was overall a horrible experience and it has changed what I’ve eaten since. Hopefully you can change how you cook it and save somebody else from experiencing the same thing I did.
Atmosphere: 1
Food: 1
Service: 1
Gecko Tech
We walked in late Friday evening. My 10 yr old daughter and a work buddy. Our mission was to have milk shake. We were greeted by an energetic and happy hostess/cashier who immediately engaged us and made us feel truly welcomed. Her tone and service alone will bring repeat customers to this franchise. We will go back. Oh yeah, and the milk shakes were GREAT.
Atmosphere: 5
Food: 5
Service: 5
Wolf Gamer
I haven’t had this food in a while.love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Bacon Cheeseburger, Five Guys Style, Cheeseburger
Ted D
Fantastic experience... Haven't been there in a while. Order is always right even when they're crazy busy. Definitely see some new faces. Michelle took my order and was super-friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Denise Gardner
Team Odenton 5 Guys Is Always On Point Always Delicious Fresh And Made To Order! LOVE THIS FIVE GUYS LOCATION!!! BIG SHOUT OUT TO Michelle V. and the Rest Of The 5 Guys Odenton Location's Awesome Team! Its Always A Great Time Spent At This Odenton Location With This Amazing Team! They Always Make Each Visit An Enjoyable Outstanding Experience!!! They Go Above And Beyond!!! Thank You!! I Appreciate You All! See You All Soon!!!
Dietary restrictions: They wil freshly prepare each order for each customer customized to each customer's needs. They communicate with each customer and amongst each other working as a team to serve each and every customer the Best Customer Service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Hot Dog, Bacon Cheeseburger, Five Guys Style
Food came out quick, it was hot and delicious! The restaurant was clean and well kept.
Atmosphere: 5
Food: 5
Service: 5
The employees are incompetent and RUDE and they never give you the correct amount of fries. First: I like a lettuce wrap and when I place the order online to be picked up I opt for that AND add lettuce to it. Meaning extra lettuce. There is no way to type out the special request and it is obvious that it is confusing, so I explain what I mean when I arrive at the store. The last two times that I went in there the employees acted like I was crazy for wanting extra lettuce. Time before last employee said they didn’t know if they could do that without charging me extra. What? Unlimited toppings are a thing at this restaurant so I’m not sure why extra lettuce would cost extra. In the end, I did not pay for it, but the attitude was undesirable. Then today, I went to explain it to the employee who was in charge of setting up the to go bags. I was very friendly and doing so and she stared at me blankly did not move a muscle in her face and did not respond with any words to me. She just turned and talk to her coworker.
Now to the fries: Where other locations give sooooo many extra beyond the cup, Odenton doesn’t even fill the cup up.and don’t dare ask about it because they will be aggressively rude. After this happening on multiple occasions, tonight I asked them if they just don’t adhere to the usual 5 guys standards on fries and the employee was argumentative and did NOT end up giving me the right amount. I have taken to ordering a larger size but that doesn’t help as they just under fill the larger cup even more. Then after he was argumentative and rude I said “OK” and turned to leave and he started shouting have a nice day in a rude loud tone. Astonishingly other employees joined IN so I was being yelled at the entire time I walked out of the store. And this was after I tipped them.
I patronized the Crofton/Gambrills Location for years and never ever had one single problem there. The food was always right and they were always pleasant. Even addressed me by name and made pleasant conversation.
We will never go back to Odenton despite having moved right down the street. I will travel the extra distance to the one in Crofton where the employees are actually nice and don't Act like they are doing you a favor.
Atmosphere: 3
Food: 4
Service: 1
This place obviously has a problem finding decent help. Rude. Not helpful at all. And they charge $6 for a small fry to barely fill more than a small cup of fries. I don’t know if the owner gave this 5 guys directions to skimp on their food but relative to every other 5 guys in the area, this one is by far the worst. From now on, I’ll be driving past this one to go to a normal 5 guys in Crofton.
Atmosphere: 1
Food: 2
Service: 1
Now that's a burger! No frozen patties, just old fashioned goodness on a bun, with delicious fresh tomatoes and lettuce. And the fries are pretty good too! (This from a gal who's not a fan of them.) I'll be back when I get a craving for a good burger!
Parking: In a strip mall with ample parking lot space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
We have been to this location many times and today not only was the cashier extremely immature, telling us that he thought he would get paid today but it turns out it’s actually next week, to then telling us that he was going to quit because of it. He was awkwardly kind taking our order. When we got home and checked our order, they got my husbands order completely wrong. He ordered a cheeseburger with lettuce, tomato and onion and what he got was a burger with cheese and mustard. Please hire kind competent people. We really enjoy this place and have been going for 3 years now.
Atmosphere: 4
Food: 5
Service: 3
Way too expensive.
Atmosphere: 4
Food: 5
Service: 4
Stale peanuts, arrrggggg. Also how can you have a sign stating you are out of onions when you are literally next door to the Giant supermarket? Disappointing.
Atmosphere: 5
Food: 4
Service: 4
I love the burgers and fries, but cringe at the prices that keep creeping higher.
Atmosphere: 4
Food: 5
Service: 4
I love the burgers and fries, but cringe at the prices that keep creeping higher.
Atmosphere: 4
Food: 5
Service: 4
Supposed to open at 11 stop in at 15 after and still locked up, dark inside and no one around but website and door says should be open. Went to the new one 15 minutes down the road they were open.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
I went here last month and I got a hot dog and cheese and a few hours later my stomach started hurting and later, I found out it poisoned me. I threw up 3 times and it ruined my birthday the next day. It was overall a horrible experience and it has changed what I’ve eaten since. Hopefully you can change how you cook it and save somebody else from experiencing the same thing I did.
Atmosphere: 1
Food: 1
Service: 1
We walked in late Friday evening. My 10 yr old daughter and a work buddy. Our mission was to have milk shake. We were greeted by an energetic and happy hostess/cashier who immediately engaged us and made us feel truly welcomed. Her tone and service alone will bring repeat customers to this franchise. We will go back. Oh yeah, and the milk shakes were GREAT.
Atmosphere: 5
Food: 5
Service: 5
I haven’t had this food in a while.love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Bacon Cheeseburger, Five Guys Style, Cheeseburger
Fantastic experience... Haven't been there in a while. Order is always right even when they're crazy busy. Definitely see some new faces. Michelle took my order and was super-friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Team Odenton 5 Guys Is Always On Point Always Delicious Fresh And Made To Order! LOVE THIS FIVE GUYS LOCATION!!! BIG SHOUT OUT TO Michelle V. and the Rest Of The 5 Guys Odenton Location's Awesome Team! Its Always A Great Time Spent At This Odenton Location With This Amazing Team! They Always Make Each Visit An Enjoyable Outstanding Experience!!! They Go Above And Beyond!!! Thank You!! I Appreciate You All! See You All Soon!!!
Dietary restrictions: They wil freshly prepare each order for each customer customized to each customer's needs. They communicate with each customer and amongst each other working as a team to serve each and every customer the Best Customer Service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Hot Dog, Bacon Cheeseburger, Five Guys Style
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