I ordered pickup with my sister and the service was good. The pizza was really good.
Atmosphere: 5
Food: 5
Service: 5
Crystal Frost
Customer service is everything and they definitely delivered
Food: 5
Service: 5
Kristen D
Usually I have no issues, however yesterday seemed to lack attention to detail. The pizza had way too much sauce, the cheese and toppings slid off as soon as we picked up a slice. Also, the pizza was not cut properly… we had to cut it ourselves. I requested my wings be cooked well done and they were not. Finally, I requested no contact delivery and the driver banged on my door to hand it to me directly. I’m not sure if it’s a weekend issue, as I normally order on weekdays. The upside is the food tasted fine.
Atmosphere: 3
Food: 2
Service: 2
Glenn Ellison
Everything was Great tonight! The crew gave me everything I asked for--and handled my order impeccably. Give this location your business going forward
Atmosphere: 5
Food: 5
Service: 5
Taeyler D Seiwell
As a mother to a newborn, I never thought I’d have to explain why my sleep deprivation might cause me to make a simple mistake! In my exhaustion I placed an online order for a stuffed crust pizza — our usual and the only pizza my two elementary schoolers love more than homemade pizza — but my finger must not have pressed the crust option firmly enough and I submitted the order without realizing my folly. I explained to the associate at the front that this was my mistake and I was certainly willing to pay the difference for a stuffed crust pizza, but would they please be understanding of my error and bake the pie as I intended. Not only did the manager Mary/Martha not make the simple allowance that I acknowledged fault to, but she made one of her associates tell me while standing in the corner as if I could not see or hear her speaking! Absolutely unbelievable. As a customer service expert of 10+ years, this isn’t how we maintain customer engagement and reinforce loyalty. As much as this location has accepted my family and friends’ patronage, I will be telling them all about how incredibly dismissive and callous the management here actually is. You’ll take my money all day, but you won’t make a singular exception out of understanding for the mistakes a tired and hardworking mother might be? Incredible!
Atmosphere: 2
Food: 1
Service: 1
L W
I enjoy this location! I've ordered from here a few times, and the drive thru window is such a gem, and it's truly appreciated. The staff is also always kind. The food is made to perfection. I highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
David Parra
It’s with genuine disappointment that I write this review, as I’ve been a loyal customer of this location for quite some time and have always appreciated their quality service, food, and convenient drive-through. Unfortunately, my most recent experience this past weekend was unacceptable. My order arrived incomplete, and despite my immediate call to the store, no effort was made to resolve the issue.
While weekday staff and drivers have always been reliable and courteous, it’s clear that the weekend team lacks that same level of care and accountability. The driver seemed confused when handing me a partial order, and the store claimed they would correct it once the driver returned—yet nothing was ever done. To make matters worse, the food that did arrive was smashed together and nearly inedible, as though it had been transported vertically during delivery.
After submitting a customer service complaint, I only received an automated response from corporate promising that they “strive for best-in-class service.” Several follow-up emails to the listed representative, Casey Beall, have gone unanswered. Until this issue is addressed, I’ll be taking my business elsewhere. I truly hope management takes this feedback seriously, because this location has the potential to regain the level of service that once set it apart.
Atmosphere: 3
Food: 4
Service: 2
bs bs
Rhey were nice and food was fast
Food: 5
Service: 5
Emily B
Picked up two orders of cheese sticks, they were right out the oven and we're absolutely delicious!! Best CS we have ever had from a PJ! Thank you You gotta pick them up yourself and eat them on the way home!
Food: 5
Service: 5
Ryan Durner
The restraunt left a topping off my pizza. I called them to let them know. They tried to convince me I was wrong. Very rude and frustrating. Unclear if I will be receiving any sort of refund or credit.
Management rude and refusing to come to phone but yelling at employee what to say. Food looks tampered with and it’s undercooked but also burnt. Wings came with zero sauce, they came back to replace and the wings were so lightly sauced they were practically still naked. Must be new management. We’ve never had a problem at this location and tonight, they lost loyal consumers because of how nasty that manager was and how the employee was treated.
Food: 1
Service: 1
Gus Mohn
Only ever had one bad experience here any problems they are quick to resolve them
Thomas Yurkevich
Pizza was hot. The employees were polite 👍
Atmosphere: 5
Food: 5
Service: 5
Dennis Goldberger
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
I ordered pickup with my sister and the service was good. The pizza was really good.
Atmosphere: 5
Food: 5
Service: 5
Customer service is everything and they definitely delivered
Food: 5
Service: 5
Usually I have no issues, however yesterday seemed to lack attention to detail. The pizza had way too much sauce, the cheese and toppings slid off as soon as we picked up a slice. Also, the pizza was not cut properly… we had to cut it ourselves. I requested my wings be cooked well done and they were not. Finally, I requested no contact delivery and the driver banged on my door to hand it to me directly. I’m not sure if it’s a weekend issue, as I normally order on weekdays. The upside is the food tasted fine.
Atmosphere: 3
Food: 2
Service: 2
Everything was Great tonight! The crew gave me everything I asked for--and handled my order impeccably. Give this location your business going forward
Atmosphere: 5
Food: 5
Service: 5
As a mother to a newborn, I never thought I’d have to explain why my sleep deprivation might cause me to make a simple mistake! In my exhaustion I placed an online order for a stuffed crust pizza — our usual and the only pizza my two elementary schoolers love more than homemade pizza — but my finger must not have pressed the crust option firmly enough and I submitted the order without realizing my folly. I explained to the associate at the front that this was my mistake and I was certainly willing to pay the difference for a stuffed crust pizza, but would they please be understanding of my error and bake the pie as I intended. Not only did the manager Mary/Martha not make the simple allowance that I acknowledged fault to, but she made one of her associates tell me while standing in the corner as if I could not see or hear her speaking! Absolutely unbelievable. As a customer service expert of 10+ years, this isn’t how we maintain customer engagement and reinforce loyalty. As much as this location has accepted my family and friends’ patronage, I will be telling them all about how incredibly dismissive and callous the management here actually is. You’ll take my money all day, but you won’t make a singular exception out of understanding for the mistakes a tired and hardworking mother might be? Incredible!
Atmosphere: 2
Food: 1
Service: 1
I enjoy this location! I've ordered from here a few times, and the drive thru window is such a gem, and it's truly appreciated. The staff is also always kind. The food is made to perfection. I highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
It’s with genuine disappointment that I write this review, as I’ve been a loyal customer of this location for quite some time and have always appreciated their quality service, food, and convenient drive-through. Unfortunately, my most recent experience this past weekend was unacceptable. My order arrived incomplete, and despite my immediate call to the store, no effort was made to resolve the issue.
While weekday staff and drivers have always been reliable and courteous, it’s clear that the weekend team lacks that same level of care and accountability. The driver seemed confused when handing me a partial order, and the store claimed they would correct it once the driver returned—yet nothing was ever done. To make matters worse, the food that did arrive was smashed together and nearly inedible, as though it had been transported vertically during delivery.
After submitting a customer service complaint, I only received an automated response from corporate promising that they “strive for best-in-class service.” Several follow-up emails to the listed representative, Casey Beall, have gone unanswered. Until this issue is addressed, I’ll be taking my business elsewhere. I truly hope management takes this feedback seriously, because this location has the potential to regain the level of service that once set it apart.
Atmosphere: 3
Food: 4
Service: 2
Rhey were nice and food was fast
Food: 5
Service: 5
Picked up two orders of cheese sticks, they were right out the oven and we're absolutely delicious!! Best CS we have ever had from a PJ! Thank you
You gotta pick them up yourself and eat them on the way home!
Food: 5
Service: 5
The restraunt left a topping off my pizza. I called them to let them know. They tried to convince me I was wrong. Very rude and frustrating. Unclear if I will be receiving any sort of refund or credit.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Management rude and refusing to come to phone but yelling at employee what to say. Food looks tampered with and it’s undercooked but also burnt. Wings came with zero sauce, they came back to replace and the wings were so lightly sauced they were practically still naked. Must be new management. We’ve never had a problem at this location and tonight, they lost loyal consumers because of how nasty that manager was and how the employee was treated.
Food: 1
Service: 1
Only ever had one bad experience here any problems they are quick to resolve them
Pizza was hot. The employees were polite 👍
Atmosphere: 5
Food: 5
Service: 5
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
Atmosphere: 3
Food: 1
Service: 3
AI answering machine is so frustrating
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