This may be the last time I ever eat from chic fil a. I ordered a mobile order , pulled into the lane in a few mins , the mobile scan said something went wrong and told me to contact the store or reorder. When I pulled to the window to explain my issue the guy just told me to spin around and go inside. I let him know I was reluctant to because I didn’t want to get out the car. But he insists and told me just talk to the manager as if she would help me . I ended up getting inside at 10:30 , waved the manager down and tried to explain what was going on. It’s so frustrating when you are on the brinks of starvation trying to explain an issue to someone who keep repeating , hard to understand information because they are not fluent in English, beating around the bush to tell you it didn’t take my money . Lady , The problem is not my money its me ordering food for breakfast- the mobile app not working . I don’t eat chicken/meat, I was in the area and needed to stop for food so I rushed to place a mobile order. But In the amount of time of swingin thru the drive thru , talking to one person then parking and going inside, waiting to be heard I could’ve just ordered in the drive thru or went inside in the first place. I never tried mobile ordering so I didn’t not know anything but it saying I’m able to order breakfast- make it to the window by 10:30 when I got there 10:25 . She kept trying to tell them they didnt take my money. And fake tried to ask the back if there was still breakfast AS IF You only make a few orders in the am in advance. The store is made to order not a limited supply. Please don’t lie to people , know that God is watches you. You could’ve done something better and helped at your discretion instead of being incompetent . It’s frustrating that it’s so hard to get good help. I was starving not broke. Back in the day people at stores would accommodate a customer, if it’s a food issue, compensate with a food item- suggest an alternative . “Well I’m sorry we don’t see your order but I can tell that you paid, your order may be refunded to you but let me see what we can do for you right now.” If you don’t want to offer breakfast suggest a fruit cup or Offer something for the headache and suffering not act oblivious with an “oh well” attitude. I left highly upset . I don’t want to spend money here anymore. You lost a customer/family . And I hope higher ups push their managers to learned better English, communication, & customer service . A small thing to one person is a big thing to another and could be detrimental. you never know what people are battling.
Atmosphere: 1
Food: 1
Service: 1
Hellen Mercy Motsi
Staff are very friendly .Good service.
Atmosphere: 5
Food: 5
Service: 5
Tracy S
I live very close to the Foundry Row location, but after multiple visits where the nuggets were consistently dark, dry, and overcooked, I decided to drive a little farther to the Owings Mills Square location.
The difference was noticeable. The nuggets there were hot, juicy, and perfectly golden brown. Because of the consistent quality at Owings Mills Square, I’ll be choosing that location going forward. DO BETTER Foundry Row!
Maumau Gaby
Karen the manager at Foundry Row Location was so rude and unprofessional. She was not listening to me when I tried to explain my orders to her, she kept saying unfortunately and left with my drink. I will never go to Location ever and will not allow any of my Loved one to ever visit them again. Never to get insulted trying to send my hard earned money. She should learn how to be professional before serving the Public Maurine
Service: 1
Nicole M
Curbside service was friendly and fast and the food was made to order, hot, tasty, and free.
Atmosphere: 5
Food: 5
Service: 5
prachi patel
The manager is rude! This is the second time I’ve been disappointed with this location. The first time I had ordered a Spicy Deluxe only to get the thinnest chicken patty I had ever seen and the bottom of the bun on both sides. Today I ordered breakfast on the app before 10:30 (when the breakfast ends) but got stuck in traffic. I made it to curbside at 10:33 and as soon as I got there, they cancelled my order. I went in to see if I could still get the order since I ordered before the breakfast ended, but the manager was not helpful at all and didn’t even apologise for cancelling the order. I love Chick fill-a and the location near my house is the best! I had hoped that every location had the same customer service.
Atmosphere: 1
Food: 1
Service: 1
Ayisha Renee
Consistently good and true to brand experience. Staff kind, friendly, and delivers good customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
Iliana giron
They have chicken, burgers, fruits, and more
Atmosphere: 5
Food: 5
Service: 5
Sarah Shipe
Trash, they will always mess up your order and if you order thru a delivery service it will definitely be cold. I won't waste.my money here again.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Williams
I went through the drive through so there really isn't much atmosphere... except the cow shaped bushes with sunflower sunglasses and flower leis. But the service was quick, efficient, and friendly. And of course the food was excellent (I love Peach milkshake season!!)
I've noticed a decline in the morning for this CFA. I typically go to this CFA before coming into work at least 3 times a week. Yesterday I ordered the chicken biscuit meal with an orange juice and when I got to work they got my OJ and my Chicken biscuit but somehow didn't hear my “Meal” and wasn't charged for the actual meal. Than this morning the young lady attitude wasn't nice AT ALL. To tell you the truth you ethier catch her on a good day or bad day. It all depends.
Rebecca White
Amazing chicken here but I love the lemonade here Everyone is super nice and helpful here .
Atmosphere: 5
Food: 5
Service: 5
Cap C
Gave me one sauce for 2 meals even though i ordered 12.
Atmosphere: 1
Food: 1
Service: 1
Victoria Hahn
They messed up my order twice, in one day — forgot my sandwich the first time, received a credit and had it resolved. Then upon reordering through DoorDash to have delivered to me at work -- my door dash driver was unable to pick up my food because it was taken by someone else ‘supposedly’ — Then Chic Fill A refused to try and make it right and the manager hung up the phone on me. My first EVER bad experience at a Chic Fil A, will not be ordering from here again.
Service: 1
Julia Sacalxot
Love there Cobb salad is the best 👌 all of their food are delicious 😋
This may be the last time I ever eat from chic fil a. I ordered a mobile order , pulled into the lane in a few mins , the mobile scan said something went wrong and told me to contact the store or reorder. When I pulled to the window to explain my issue the guy just told me to spin around and go inside. I let him know I was reluctant to because I didn’t want to get out the car. But he insists and told me just talk to the manager as if she would help me . I ended up getting inside at 10:30 , waved the manager down and tried to explain what was going on. It’s so frustrating when you are on the brinks of starvation trying to explain an issue to someone who keep repeating , hard to understand information because they are not fluent in English, beating around the bush to tell you it didn’t take my money . Lady , The problem is not my money its me ordering food for breakfast- the mobile app not working . I don’t eat chicken/meat, I was in the area and needed to stop for food so I rushed to place a mobile order. But In the amount of time of swingin thru the drive thru , talking to one person then parking and going inside, waiting to be heard I could’ve just ordered in the drive thru or went inside in the first place. I never tried mobile ordering so I didn’t not know anything but it saying I’m able to order breakfast- make it to the window by 10:30 when I got there 10:25 . She kept trying to tell them they didnt take my money. And fake tried to ask the back if there was still breakfast AS IF You only make a few orders in the am in advance. The store is made to order not a limited supply. Please don’t lie to people , know that God is watches you. You could’ve done something better and helped at your discretion instead of being incompetent . It’s frustrating that it’s so hard to get good help. I was starving not broke. Back in the day people at stores would accommodate a customer, if it’s a food issue, compensate with a food item- suggest an alternative . “Well I’m sorry we don’t see your order but I can tell that you paid, your order may be refunded to you but let me see what we can do for you right now.” If you don’t want to offer breakfast suggest a fruit cup or Offer something for the headache and suffering not act oblivious with an “oh well” attitude. I left highly upset . I don’t want to spend money here anymore. You lost a customer/family . And I hope higher ups push their managers to learned better English, communication, & customer service . A small thing to one person is a big thing to another and could be detrimental. you never know what people are battling.
Atmosphere: 1
Food: 1
Service: 1
Staff are very friendly .Good service.
Atmosphere: 5
Food: 5
Service: 5
I live very close to the Foundry Row location, but after multiple visits where the nuggets were consistently dark, dry, and overcooked, I decided to drive a little farther to the Owings Mills Square location.
The difference was noticeable. The nuggets there were hot, juicy, and perfectly golden brown. Because of the consistent quality at Owings Mills Square, I’ll be choosing that location going forward. DO BETTER Foundry Row!
Karen the manager at Foundry Row Location was so rude and unprofessional. She was not listening to me when I tried to explain my orders to her, she kept saying unfortunately and left with my drink. I will never go to Location ever and will not allow any of my Loved one to ever visit them again. Never to get insulted trying to send my hard earned money.
She should learn how to be professional before serving the Public
Maurine
Service: 1
Curbside service was friendly and fast and the food was made to order, hot, tasty, and free.
Atmosphere: 5
Food: 5
Service: 5
The manager is rude! This is the second time I’ve been disappointed with this location. The first time I had ordered a Spicy Deluxe only to get the thinnest chicken patty I had ever seen and the bottom of the bun on both sides. Today I ordered breakfast on the app before 10:30 (when the breakfast ends) but got stuck in traffic. I made it to curbside at 10:33 and as soon as I got there, they cancelled my order. I went in to see if I could still get the order since I ordered before the breakfast ended, but the manager was not helpful at all and didn’t even apologise for cancelling the order. I love Chick fill-a and the location near my house is the best! I had hoped that every location had the same customer service.
Atmosphere: 1
Food: 1
Service: 1
Consistently good and true to brand experience. Staff kind, friendly, and delivers good customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
They have chicken, burgers, fruits, and more
Atmosphere: 5
Food: 5
Service: 5
Trash, they will always mess up your order and if you order thru a delivery service it will definitely be cold. I won't waste.my money here again.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive through so there really isn't much atmosphere... except the cow shaped bushes with sunflower sunglasses and flower leis. But the service was quick, efficient, and friendly. And of course the food was excellent (I love Peach milkshake season!!)
Food: 5
Service: 5
Restaurantji Recommends
I've noticed a decline in the morning for this CFA. I typically go to this CFA before coming into work at least 3 times a week. Yesterday I ordered the chicken biscuit meal with an orange juice and when I got to work they got my OJ and my Chicken biscuit but somehow didn't hear my “Meal” and wasn't charged for the actual meal. Than this morning the young lady attitude wasn't nice AT ALL. To tell you the truth you ethier catch her on a good day or bad day. It all depends.
Amazing chicken here but I love the lemonade here Everyone is super nice and helpful here .
Atmosphere: 5
Food: 5
Service: 5
Gave me one sauce for 2 meals even though i ordered 12.
Atmosphere: 1
Food: 1
Service: 1
They messed up my order twice, in one day — forgot my sandwich the first time, received a credit and had it resolved. Then upon reordering through DoorDash to have delivered to me at work -- my door dash driver was unable to pick up my food because it was taken by someone else ‘supposedly’ — Then Chic Fill A refused to try and make it right and the manager hung up the phone on me. My first EVER bad experience at a Chic Fil A, will not be ordering from here again.
Service: 1
Love there Cobb salad is the best 👌 all of their food are delicious 😋
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