Chick-fil-A
10170 Reisterstown Rd, Owings Mills
(410) 363-3014
Recent Reviews
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Trash, they will always mess up your order and if you order thru a delivery service it will definitely be cold. I won't waste.my money here again.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive through so there really isn't much atmosphere... except the cow shaped bushes with sunflower sunglasses and flower leis. But the service was quick, efficient, and friendly. And of course the food was excellent (I love Peach milkshake season!!)
Food: 5
Service: 5
I've noticed a decline in the morning for this CFA. I typically go to this CFA before coming into work at least 3 times a week. Yesterday I ordered the chicken biscuit meal with an orange juice and when I got to work they got my OJ and my Chicken biscuit but somehow didn't hear my “Meal” and wasn't charged for the actual meal. Than this morning the young lady attitude wasn't nice AT ALL. To tell you the truth you ethier catch her on a good day or bad day. It all depends.
Amazing chicken here but I love the lemonade here Everyone is super nice and helpful here .
Atmosphere: 5
Food: 5
Service: 5
Gave me one sauce for 2 meals even though i ordered 12.
Atmosphere: 1
Food: 1
Service: 1
They messed up my order twice, in one day — forgot my sandwich the first time, received a credit and had it resolved. Then upon reordering through DoorDash to have delivered to me at work -- my door dash driver was unable to pick up my food because it was taken by someone else ‘supposedly’ — Then Chic Fill A refused to try and make it right and the manager hung up the phone on me. My first EVER bad experience at a Chic Fil A, will not be ordering from here again.
Service: 1
Love there Cobb salad is the best 👌 all of their food are delicious 😋
The last couple of times I've come here, they're been extremely slow. I've been sitting here for 10 mins and I'm in the mobile through line. This is sickening
Always on point, never had a bad meal. I wish they would bring back the larger shake size.
Wasn't feeling well my cousin suggested I tried the Chicken Noodle Soup! The perfect pick me up meal. Definitely flavorful. Of course it's made with their grilled chicken .. 10/10 I ordered 1 large serving when I should've ordered 2!
Restaurantji Recommends
For the 1st time ever for me Chick-fil-A messed up my order. I ordered 2 cokes and got 2 root beers. I ordered 3 chocolate chip cookies and got 2 oatmeal raisins and 1 Choc chip. The drive thru was slower than normal.
I patronize Chic Fil a because of the food and the business principles of the company.
I know that Chic Fil a gives training of food handling, but their guidelines aren't being implemented regularly.
Here are some of my issues that occurred; since, they reopened after construction to the drive thru.
There is a Hispanic Female Lead or Supervisor that bags the food. I had two issues with her.
First, a male friend was a guest inside. He spoke while placing his order. She came from behind the counter and hugged him. Then, she resumed bagging the orders. There is a sink on the front line. She never washed her hands. So, she bagged my food and gave it to the cashier. I declined the food and asked for someone to redo my order. The Hispanic Female was apprised of my concern and continued bagging food for the drive-through. She never washed her hands.
Second, the same Hispanic female bagged orders on another day. She conversed with her staff. Then, she hugged a Black male employee. It seemed like they hadn't seen him in a while. As she conversed, she tapped her head a few times. Maybe her scalp itched. Then, she resumed bagging orders. So, she bagged mine and gave it to the cashier. I declined to take and explained my concern. The cashier apprised the Hispanic female. She trashed the order and never washed her hands. My order was redone by another employee.
This is my final situation. I utilized the drive thru. As I pulled up, the team gathered orders. A milk bottle dropped to the floor. A female Caucasian cashier picked it up and resumed her duty of serving me. I declined that food and asked her to go wash her hands. She was offended and apprised the Hispanic female mentioned above of why she left her station. So, some patron got a bottle of milk that hit the floor because it wasn't washed off.
I know that companies give food handling training. They make the employee watch videos before they start their first shift. It's unfortunate that these employees representing this company make my review for service and overall lower than 5 stars.
Atmosphere: 5
Food: 5
Service: 1
The food is good but double and triple check any take out orders. We've had missing items more than once from this location.
Atmosphere: 3
Food: 5
Service: 3
THE WORST CHIC FIL A EXPERIENCE!
It was nice at first going through the drive through. The chaos came when I pulled up to the window and they did not have the order at all in the system. Said oh the tablet she had you guys use went dead. It did not go through. That's fine. They then proceeded to say we had to pay again after it showed up on the bank account as a transaction! Going to say "oh it won't go through it is just pending"
I deleted my order 4 times AND paid AGAIN for the order.... For it all to be wrong. Several staff kept asking the same questions and no one was listening. THE WORST EXPERIENCE EVER
Atmosphere: 1
Food: 2
Service: 1
I ordered on drive through and asked for no pickles because of allergy and they didn't pay attention to the order instead, when I called to inform them, the manager name Lorna or Lana asked for us to bring it back for verification after I already reached home. I offered to send pictures and she refused and accused me of lying. So disrespectful
Dietary restrictions: Allergic to pickles
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich Deluxe Meal
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