Dunkin'
9419 Common Brook Rd, Owings Mills
(410) 356-9922
Recent Reviews
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I just left here where I had to wait a long while for only four cars, but they are perpetually slow. I stopped coming here because they always messed up my order so this was my first time back…long story short,one splash of cream looks like They poured the whole carton in there and the coffee is so scalding hot that I can’t drunk it. like what is going on here long wait scalding hot coffee I mean just the lack of care this place consistently takes. I’m just amazed that is still open.
NABIN HAD GREAT CUSTOM SERVICE!!!
I just visited this location after a couple months and its just as good, even after renovations, this store manages to keep the area clean, with no problem in our orders. The manager and crew are always helpful and I never regret coming to this location. The staff including Nobin, Bikass, Abdol, and Resham keep the drive thru quick, always in and out. Love this place!!
I like this place the evening staff is great i always come here and do my work the customer service is excellent
I recently visited Dunkin’ Donuts, and I must say, the staff provided an outstanding experience from start to finish. The moment I walked in, I was greeted with warm smiles and a friendly welcome. The employees were incredibly polite, professional, and efficient, making sure every customer was attended to promptly.
The service was quick, even during busy hours, and the staff managed the rush effortlessly while maintaining a positive attitude. They were patient while taking orders, ensuring accuracy, and even offered helpful suggestions when I was unsure about my choice. My order was prepared perfectly, with my coffee at the right temperature and my donuts fresh and delicious.
The cleanliness of the store was also impressive, with tables, counters, and the beverage station well-maintained. The employees worked as a team, creating a welcoming and organized atmosphere. It’s clear they take pride in their work and genuinely care about customer satisfaction.
Overall, my experience at Dunkin’ Donuts was fantastic, thanks to the hardworking and dedicated staff. I will definitely be returning and highly recommend this location to anyone looking for great service and delicious treats!
This establishment is the worst. The customer service sucks, the guy that works drive thru in the morning (I guess he’s the manager) is very rude. All he cares about are the numbers, he mentioned to me just a week ago that they get rated on how fast they move cars through. Seems more focused on quantity and not quality. They never get my order right, tea is horrible, and I always have to ask for napkins and a bag.. smh.
Where is half of my coffee? I haven’t even taken a sip yet and I’m missing 2 inches of coffee.
A bit rude, unresponsive, don’t go out of their way to service customers. Seem to have it mixed up. They don’t get that they need the customers, WE don’t need them at all. We have a thousand other places we can go. No warmth whatsoever. Worst Dunkin we’ve visited by far.
Requested payment again after already taking my payment once. Forgot part of my order other than that pretty solid.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Hash Browns, Maple Sugar Bacon Breakfast Sandwich
Get my coffee from this establishment daily…apart from Sooni and maybe three others, whom displays great customer service, the rest are very rude, do not make to order and will have you feeling like you’re doing something wrong when you confront them about your incorrect order. Whatever happened to kindness and valuing your customers??? After all, it is your Customers whose keeping you in business!!! Love the night staff!!
Restaurantji Recommends
I get coffee from here everyday and sometimes 2 or 3 times a day and it's always made to my customization, fresh and stirred. Better baristas than Starbucks imo
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Dunkin' Lemonade Refreshers, Hash Browns, Dunkin' Refreshers, Maple Sugar Bacon Breakfast Sandwich
Great customer service. Pretty Quick!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Croissant, Hash Browns, Piece of Toast, Loaded Hash Browns
Good costomer service
Fast drivethru
Atmosphere: 5
Food: 5
Service: 5
Good service, the store is always clean, I love going shopping at your store 👍🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
Fast drive they
Good customer service
Atmosphere: 5
Food: 5
Service: 5
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