Granny's Restaurant

Good food..

Excellent! We had Peach Bourbon wings dinner with grits and collards and an extra side of fried okra. It's a lot of food! Everything was excellent! Peach bourbon sauce is wonderful! The collards were perfectly seasoned, the grits were creamy and the okra was perfectly cooked and not greasy. Carry-out only.

Y’all know what you’re doing over here! Loved the chicken and sweet potato fries. You guys will be getting used to my face.

The food is seasoned just right!

Granny’s has been good. Shrimp and grits, good. Cornbread, good. The chicken, good. I could go on and on.

But last night I decided to try something new off the menu, and it didn’t disappoint! The cheeseburger meatloaf was EVERYTHING!

Idk if I'm catching them on their off days or what. Sometimes you get the nice customer service when placing your order and at times you don't. This cashier in particular.. I'm not sure if her name but she has a horrible attitude problem and doesn't seem inviting at all. Like ma'am I know you have off days but no. Working there seems like a chore to her. It be written all over her face and tone. Then, for the food to be sub par. I definitely won't be returning because they are slacking. Cabbage had no flavor either.

Absolutely the worst customer service I have ever received from a restaurant during a time when they aren’t even busy. I literally was the only person standing in the lobby 8pm at night for pickup by myself for over 10 minutes no help from anyone and no other customers coming in either. I said hello, I called, I knocked on the counter and still absolutely nothing. I saw two people in the back moving around so I tried to fan them down and then finally one person stopped and said someone will be out to help me. An older black woman approaches and I express my frustration which she then shrugs her shoulders and brush me off carelessly. No apologies or anything. Just that she didn’t care about anything I was saying. She goes to hand me my food and I request a manager who she states is a lady named Jasmine who isn’t the two people I was trying to fan down earlier. Mind you, it is now 4 people working obviously but they proceed to say oh well it’s just us two working which is a lie I saw 4 with my own eyes. Still no apologies or anything. I then ask the manager is this how they treat customers and she just says oh I didn’t see anything. I said well the older lady next to you didn’t disagree with anything I said to not be true when I explained to you and you just sat there like a deer in headlights as if the response I received from staff was appropriate. Still Jasmine just stands there. That is absolutely unacceptable for there to not only be no accountability but no consideration or compassion towards paying customers. I would give a negative review if I could because I’m really disappointed in the treatment I received from a company I chose to support.

My chicken wing dinner w/ mac & greens was absolutely fantastic! Ana Mae's Mix w peach ?...very refreshing!

Parking: This location is in Owings Mills. Due to covid, it is take out only.

Atmosphere: 4

Food: 5

Service: 5

THE FOOD HERE IS AMAZING !!!! i live in Jersey and was here for a little family visit!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Horrible customer service! I’m not even the one to leave reviews but every time I come here it’s just terrible customer service experience, and I only came today because my mom really wanted to eat here. I placed an order today at 6pm and when I arrive at around 630 they stated that their system was down and they could only do exact cash. My first instinct was like why didn’t they mention this over the phone or call back to ensure I brung cash?? So I inconveniently left to go get cash then I come back 5 minutes later for them to say that they can’t take cash when I seen several people get there orders with cash???? So I came back to the car and my mom went in just for them to tell her they are accepting cash??? Like why are you guys open just to inconvenience everyone. Like the food is okay but the customer service and how this place is ran is not worth it at all.

Atmosphere: 1

Food: 2

Service: 1

Great!!!

Atmosphere: 5

Food: 5

Service: 5

Friendly staff. Top notch Southern food with the approval of this Southern gentleman. Highly recommend the fried chicken livers, collards, and yams. Great!

Food: 5

Service: 5

Customer Service is HORRIBLE. The counter person was rude and hung up on me after my order was not complete.
I asked to speak to the manager and she was very nasty and rude.
I would never spend my money here again.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Apple Pie

Did not get in. Dine in option not available. Can't wait for dining room to open

I actually didn't eat here. the location did not smell good inside and there was no one wtng but the lady looked at me crazy when I asked for a menu smh

Atmosphere: 1

Service: 2