Starbucks - Giant Owings Mills

Only been here three times and they messed up my order two times out of three. Got two slushies one time completely melted, and then Gave me hot coffee when I ordered cold coffee. The guy even gave me my item last time like he knew it was messed up and kept saying is that ok like no not really but ok.so expensive for what you really get

Atmosphere: 1

Food: 1

Service: 1

Very rude customer service. Ordered 3 cake pops for my kids and was told they had a particular themed kind, so that was the only reason I ordered because the kids like the fun ones. After paying they told me they didn't have the themed kind but just the regular ones they always offered. I voiced that I was a little frustrated, but I digress and chose one anyways, but I wouldn't have bought them otherwise. Just for the barista making my drink to be passive aggressive while giving me my drink and saying "you're welcome" with a snarky attitude (also the lid wasn't on all the way, possibility on purpose). Completely unacceptable, looking at other reviews, customer service lacking seems to be a trend... thankfully the new one next to Costco just opened, so we will go there from now on and skip the attitude.

Atmosphere: 4

Food: 4

Service: 1

Love it so much! I visit everyday.. a big fan of Starbucks

Love it so much! I visit everyday.. a big fan of Starbucks

Terrible experience. Very bad customer

Atmosphere: 1

Food: 1

Service: 1

Kid-friendliness: Horrible horrible customer service…. They didn’t acknowledge us any at all.. overflowed my cup and didn’t seem to care . Just left our order on the table while we sat waiting.. I’d never come back to this Starbucks .. Every other Starbucks I’ve been to they were very friendly and treated customers wayy better.. I don’t think these people like their jobs !!

Given a 2 star because 1) my first coffee of the day was made with skim milk when I specifically asked for soy milk. For a lactose intolerant person this is a no, no. 2) great service.

Overpriced

Love the peach green ice tea's ? ? ?

Atmosphere: 5

Food: 5

Service: 5

The staffing has most definitely changed. This is the most pleasant experience that I have ever experienced in this location! I stopped coming to this location for Starbucks for nearly a year. After 4 different rude,unfriendly, no smiling experiences, I gave up and took my money to St. Thomas location. I love that location too when I'm in the area. At the Owings Mills location( inside of the Giant), not only was I greeted with a pleasant person but she made sure my drink was amazing! I will start patronizing this location again. Thanks for your kindness and respect

Atmosphere: 5

Food: 5

Service: 5

Love the drinks in a great atmosphere. Customer service is good.

Atmosphere: 5

Food: 5

Service: 5

One of the better Starbucks, the food and service is the same as anywhere but their interior is fantastic. Ample supply oh fantastic seating including couches and comfy deep upholstered chairs. They did seem to have a fireplace although it wasn't on when I was there.

Atmosphere: 5

Food: 4

Service: 5

Great!

Wheelchair accessibility: I was doing my grocery shopping and needed a pick me up...how convenient to be able to shop and stop for a cup of Joe. I like the concept plus I was on the stores scooter and the ease of getting to the Starbucks counter made it all the better.

Dietary restrictions: Wide variety of non-dairy options