This is one of the dirtiest fast food places and sadly its called Wendy's! The service is poor, I waiting every bit of 20 minutes to order food through the drive thru, only to get a sloppy sandwich that had way too much mayonnaise on it and a dry dirty bun. The French fries were cold and just looking in from the drive thru window, the place was filthy. Whoever the manager is has no desire to serve quality food and work in a clean environment. I was shocked to see this especially being located in Owings Mills. This particular location needs help before they are shut down. Dont waste your money go to different location or restaraunt altogether!
Atmosphere: 1
Food: 2
Service: 1
Brian Randall
I went inside to get a sandwich and that’s it when the young lady advised me she couldn’t take my order because she didn’t have a cashier. Then she doubled back and told me I had to order through the drive thru. Terrible customer service…. She then gave me a final option to order and pay with a card ….too bad nobody cares last time I order here.
Cap C
The employees in the drive through seem more concerned with vaping on the clock instead of taking my order when i’ve been sitting at the speaker for 10 minutes.
Atmosphere: 1
Food: 1
Service: 1
Raymond Edgerton
Dont eat here often. Fast food taste good but so unhealthy. They forgot to charge me for my order, but I reminded them. First time ever for any Fast food place.
Atmosphere: 4
Food: 5
Service: 4
Donna “Nite Nurse” Kirkpatrick
Burgers are too small, sometimes certain drinks are not available.
Atmosphere: 4
Food: 4
Service: 4
LK Brown
Clean and very friendly
Atmosphere: 5
Food: 5
Service: 5
Black Drop
Door dash is terrible here. Everyone is working very slow and taking their time
Leigh Fieber
They were short staffed but still did an awesome job!
Atmosphere: 4
Food: 5
Service: 4
Eric Taylor
So y'all made me wait 15 minutes for a mobile order and still didn't get it right? You left items out of the order AND served me cold fries? And on top of that the customer service from the manager was awful. Google should add an option to give negative stars in a review.
Food: 2
Service: 1
Latonya Barnes
Frustrated is an understatement. I ordered two #1 “double” burger meals — one plain for my daughter, and one with no cheese because I’m lactose intolerant. I repeated my order to make sure there was no confusion. What I got? Two singles, both with cheese. The kicker — my receipt clearly showed the correct order, so somewhere between the register and the kitchen, no one bothered to pay attention. This isn’t just sloppy, it’s careless. To top it off, the lettuce was nothing but the hard core with thick ribs — the part nobody wants to bite into — and the burger was drowning in mayo. If you can’t get a simple order right, especially when it involves a dietary restriction, that’s a serious problem. This isn’t the first time, and I’m fed up. I won’t be going back.
Arrived at 6 a.m. to attitude, impatience, and mistakes, despite being the only customer. Drive-thru cut me off mid-order, second window had no clue what I ordered, and the sandwiches were old. Subpar service. Never again!
Food: 1
Service: 1
Kathy Dunphy
Air conditioning was too cold.
Atmosphere: 4
Food: 4
Service: 5
Adam
This location is NOT open 24 hrs if there are any hours of the day during which they will not prepare food for you -- and management needs to change the schedule posted here to reflect that.
Emmerson Cohen
It is what it is, fast food not meant to be consumed a lot for health reasons.
Atmosphere: 4
Food: 4
Service: 4
Ellen Lane
Got Home And was Missing 6 Nuggets and a Baked Potatoe from my Order and my order was $16.08. Very upset. That is why Wendy’s was Closed in Reisterstown. Can’t get anyone on the Phone. It is not gong to Last. Wendy’s is great but the other Windows have them Beat. Foot ok but bad every time. Just want to say I just got Zelda Mgr. And She Made it Good. They did leave the my Meal Right. I will go Back to Wendy’s
This is one of the dirtiest fast food places and sadly its called Wendy's! The service is poor, I waiting every bit of 20 minutes to order food through the drive thru, only to get a sloppy sandwich that had way too much mayonnaise on it and a dry dirty bun. The French fries were cold and just looking in from the drive thru window, the place was filthy. Whoever the manager is has no desire to serve quality food and work in a clean environment. I was shocked to see this especially being located in Owings Mills. This particular location needs help before they are shut down. Dont waste your money go to different location or restaraunt altogether!
Atmosphere: 1
Food: 2
Service: 1
I went inside to get a sandwich and that’s it when the young lady advised me she couldn’t take my order because she didn’t have a cashier. Then she doubled back and told me I had to order through the drive thru. Terrible customer service…. She then gave me a final option to order and pay with a card ….too bad nobody cares last time I order here.
The employees in the drive through seem more concerned with vaping on the clock instead of taking my order when i’ve been sitting at the speaker for 10 minutes.
Atmosphere: 1
Food: 1
Service: 1
Dont eat here often. Fast food taste good but so unhealthy. They forgot to charge me for my order, but I reminded them. First time ever for any Fast food place.
Atmosphere: 4
Food: 5
Service: 4
Burgers are too small, sometimes certain drinks are not available.
Atmosphere: 4
Food: 4
Service: 4
Clean and very friendly
Atmosphere: 5
Food: 5
Service: 5
Door dash is terrible here. Everyone is working very slow and taking their time
They were short staffed but still did an awesome job!
Atmosphere: 4
Food: 5
Service: 4
So y'all made me wait 15 minutes for a mobile order and still didn't get it right? You left items out of the order AND served me cold fries? And on top of that the customer service from the manager was awful. Google should add an option to give negative stars in a review.
Food: 2
Service: 1
Frustrated is an understatement. I ordered two #1 “double” burger meals — one plain for my daughter, and one with no cheese because I’m lactose intolerant. I repeated my order to make sure there was no confusion. What I got? Two singles, both with cheese. The kicker — my receipt clearly showed the correct order, so somewhere between the register and the kitchen, no one bothered to pay attention. This isn’t just sloppy, it’s careless. To top it off, the lettuce was nothing but the hard core with thick ribs — the part nobody wants to bite into — and the burger was drowning in mayo. If you can’t get a simple order right, especially when it involves a dietary restriction, that’s a serious problem. This isn’t the first time, and I’m fed up. I won’t be going back.
Food: 1
Service: 1
Restaurantji Recommends
Arrived at 6 a.m. to attitude, impatience, and mistakes, despite being the only customer. Drive-thru cut me off mid-order, second window had no clue what I ordered, and the sandwiches were old. Subpar service. Never again!
Food: 1
Service: 1
Air conditioning was too cold.
Atmosphere: 4
Food: 4
Service: 5
This location is NOT open 24 hrs if there are any hours of the day during which they will not prepare food for you -- and management needs to change the schedule posted here to reflect that.
It is what it is, fast food not meant to be consumed a lot for health reasons.
Atmosphere: 4
Food: 4
Service: 4
Got Home And was Missing 6 Nuggets and a Baked Potatoe from my Order and my order was $16.08. Very upset. That is why Wendy’s was Closed in Reisterstown. Can’t get anyone on the Phone. It is not gong to Last. Wendy’s is great but the other Windows have them Beat. Foot ok but bad every time. Just want to say I just got Zelda Mgr. And She Made it Good. They did leave the my Meal Right. I will go Back to Wendy’s
Food: 5
Service: 5
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