Pauly's NY Pizza & Ice Cream

I ordered the vegan life pizza yesterday, 6/1/25. It was amazing and very flavorful. I love that they have great vegan options. My boyfriend found a piece of plastic with a piece of metal, it appeared to be the end of a sausage package. We took it off the pizza and still ate it. This morning I called to inform the staff that this was on the pizza as this is a safety concern. I informed the worker this morning, 6/2/25 around 11 am. The worker looked up my name and verified the order in the system. They put me on a hold. When they came back on phone they said that since I ordered it yesterday I could not get a replacement or a refund. I informed the worker that I was not calling because I wanted a refund. I was calling because it’s a safety issue. I could have misinterpreted but they appeared to imply that I was lying and said it was not possible and said “that’s interesting.” I did not hear an apology or steps they will take to ensure this does not happen again. Since I feel like this issue was not handled in a professional manner I am writing this review. I am so disappointed because I was so excited about this place as I just moved to the area. I was looking forward to coming here, even up until this morning. However with this response I will not be coming here anymore and do not recommend.

My wife and I just received our order and everything was off off the charts! The mellow mushroom pizza was everything I love, and my wife couldn't stop raving about the white veggie! Don't even get us started on the Greek fries, just amazing!

I’m trying this place out for the first 2 weeks. The only problem I see is the sub rolls are very tough. I bought colds cuts & tonight a cheesesteak. Change the sub roll & a 4.5 to 5 star easy. 💯

Parking: The parking is good, definitely enough to accommodate the customers.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Fries, Steak, Italian Cold Cut, Onion Rings w Chipotle Ranch

The pricing of the food is lower on the menu than what I was charged and the staff could not honor the menu and no manager was on shift to honor the price difference either

Atmosphere: 4

Food: 4

Service: 1

Worst pizza ever!

Atmosphere: 3

Food: 1

Service: 3

Last night I placed an order for delivery (via Grubhub) with this place just a little before 7pm. My order was slated to arrive between 7:45- 8:05. Grubhub then tells me it's between 8:20-8:30. OK fine, guess I can wait a bit longer. A bit after 8:30, I call them and ask about my order status and they said my order was next to be delivered. Over a half hour later, nothing, so I try to call them again around 9:15. One problem, they closed at 9 and left me in the dark. Thankfully, I ordered through Grubhub, who canceled and refunded my order because that would have been a mess to deal with if I had placed the order directly with them. The fact that I placed an order 2 HOURS BEFORE they closed and I get nothing is ABSOLUTELY RIDICULOUS!!!!! There is ABSOLUTELY NO REASON for this to happen. Needless to say this place will never get my business again. NO EXCUSE FOR THIS! ABSOLUTELY RIDICULOUS AND PATHETIC!

Service: 1

I could talk about the uncooked cheese, cold sauce, conveyor oven, and more. But honestly, the picture speaks for itself. There's nothing even remotely NY about this pizza or their Blue Bunny brand ice cream.

Had my partner’s order take over 2 hours today only to find out that Harford road had a power outage. I had found out that the owner, Paul Rizas, had made his employees stay (while clearly being backed up in orders) after authorities have advised the employees to leave due to a live power line being on the street (He was not even present) Disappointed to hear this is how he treats his staff and wouldn’t be surprised of any other forms of malpractice at his other locations.

Atmosphere: 1

Food: 1

Service: 1

My wife and I wanted to try a new restaurant we thought was good, based on the reviews, but essentially the only thing that was half way decent was the pizza. I really wanted to like this place, especially after spending $90, but the Chopped Cheese, which I thought was NY Style, was terrible 😞..upon opening the wrapping of the sub, the sub immediately fell apart(see pic) and the bottom of the sub split completely down the middle, that’s how soggy and wet the sub was. The Wife got the rockfish tacos and they were completely drenched in sauce and fish burned dark brown..pizza was decent but not ny style.. pizza fries were soggy for my wife, but the onion rings were good. 2/5 , wouldn’t go back but if had to, I would get pizza.

Atmosphere: 4

Food: 2

Service: 5

Pizza sauce was average.The crust was really good.Overall not too bad

Atmosphere: 4

Food: 4

Service: 4

I bought my daughter n I 2 subs with large fries n it took them over 1 hour and 45 minutes to be delivered n so when we opened our sub it was extremely heavy on salt !! 🤮🤮🤮🤮 The manager was very ignorant and rude to me on the phone n didn't try to fix this bc I paid close to $66.00 , Never ever again !!!! The subs was DISGUSTING !!!!!!

Food: 1

Service: 1

If I could give this place a zero I would. This is some of the worst "NY style pizza" ive ever experienced in my lifetime. Ordered a buffalo chicken pizza and it was legitametly inedible. Im not exaggerating, one of the worse pizzas I've have in my entire life.
Im assuming the owner of this place has zero italian heritage because naan bread in and of intself is Indian, would only be used in cost cutting and training measures. Every pizza they make including their falsy adverstised large and XL sized are made with Naan bread. Ive ordered their garlic knots as well several times and theres is no doubt in my mind that they used pre bagged low moisture mozzarella for ALL of their products. This is the cheapest mozz you could have for a restaurant and is generally what anyone would use at home when shopping from the local dollar tree. Not freshly made, not freshly shredded. Dry and terrible. Middle school pizza level. This place is an antithetis of NY pizza. If youre a NY pizzareia you care about 3 things, your mozz, your sauce, and the your crust. Avoid this Indian slop at any costs.

Atmosphere: 1

Food: 1

Service: 3

Vegetarian options: hi this is Sabrina🇺🇸 a young Christian💃🏽 lady and ill tell you all they let you hold some ingredients and let you add some but some things come already with it no extra charge, and some are extra charge, I eat healthy but Not a vegetarian but because of how they let you hold ingredients I believe a vegan can get a healthy meal from Sabrina the people and service is so ❤️wonderful and❤️ kind and they really try to accomadate you may the Lord God Almighty bless you

Wheelchair accessibility: Hi this is Sabrina a young Christian lady And I am not in a wheelchair myself but all do respect to those who need one my father was a drafted veteran and he needed one🇺🇸👩🏻‍🦼 later not all his life and if he was to come here he would be able to fit comfortable based on the floor size and amount of space so glad to have helped my father and grateful he chose the army to take care of us over the ladder with the draft lets give a shot out and cuddos and hats off to the drafted🇺🇸 veterans thanks for your service to your family 1st country second

Food: 5

Service: 4

Recommended dishes: Burger

Italian cold cut sub was great.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Italian Cold Cut

The pepperoni pizza was satisfactory. However, the Mellow Mushroom pizza had an excessive amount of mushrooms, making it less palatable. It is important to note that all the pizzas appear to have unusually generous toppings.

Update:
The cheesesteak sub was surprisingly great. The only complaint I would have is a little too much mayo. I also liked the ground beef and bacon that was on the cheeseburger pizza. I did not care for the thousand island dressing. My wife enjoyed her cheese pizza.

Atmosphere: 4

Food: 4

Service: 5