I went in to this dunkin twice two different days.. I have working in food service for almost a decade.Not a busy time but point 1. I ordered a matcha and when I got out of the drive thru i went to take a sip and plastic wrap came out of the drink..So I pulled back in the line and let them know and the person looked at me funny and said “um what do you want me to do with that? we dont have any more matcha we used it all on that one” not a good response kinda confused but snarky. point 2. personal hygiene every time i got my order the worker handing my order had black dirty unkept nails and it makes me question thr cleanliness of this store.. So i unfortunately will be going to another store if I need a coffee or anything similar.
Montana Bound
You'd think with all these terrible reviews of the management the owners would do something about it....
Jon Smith
Worst Dunkin ever. Last time I asked for extra cream cheese. The girl at the registers was extremely nice but didn't put it on the ticket so when I asked the lady making it to fix the bagel she got an attitude with me and had a girl walk me back to the register cut in front of the people ordering to charge me 1.00 for extra cream cheese. Already decided wasn't going back but my girlfriend went and stopped to surprise me on her way home. This time asked for 6 pieces of ice (if you say less ice they still give you half a cup) in my iced coffee because I like to actually drink all of it not watered down .. they still gave me a half a cup of ice. My girlfriend didn't notice until she got home. Never going there again. She even said they were rude when she ordered. The young lady at the counter was extremely nice but I'm pretty sure the supervisor barking orders who made me pay for extra cream cheese needs a lesson in customer service and being nice to her crew.
David Triggs
The morning employees at this location are rock stars. I have stood in line in the drive-through and inside and watch them work as a unit. The only complaint that I have is to the customers who are pretentious and have overinflated egos who over complicate their orders and payment methods in the drive-through line which cause huge delays If you don’t want to take the time to learn how to use your payments or the Dunkin app walk inside If you wanna buy large orders or drinks that are time consuming to make get out of your car and walk inside, you could probably use the exercise. Which is the staff that have to endure those type of people you are well commended and thank you
reagah
Somehow they always manage to forget something, and the order is always wrong; if the order is not wrong then the food sucks.
Alex Conti (giraffe)
Made an online order, went to pick it up, and the prepared pick-up was made incorrectly. Mentioned the mistake, being respectful and kind; because we are human, we make mistakes, and the employee was obviously disrupt. He went to fix the order, and left the drive through window open. I could overhear him talking to his friends (co-workers) how much he hated white people. They laughed simultaneously.
Absolutely disgusting way to handle a minor inconvienence, especially with racism. This spot is obviously going downhill seeing the previous reviews. I'll take the extra 2 miles and go to a different coffee chain from now on. Do Better.
Christina Cupstid
Staff are always friendly and courteous! Fast and accurate service every time!
Isabella Thompson
There was a women in the back of the kitchen with a cigarette, Then when i got my Drink it was watered down and not even filled to the top
Michelle Kemp
Service is extremely slow..... they either have 10 employees or one.....25 minutes in drive thru.
Hyun Gill
I want to share my heartfelt thanks to three incredible employees at Perryville Maryland on 1/10/25 around 7pm who went above and beyond during a difficult moment. That day I recently had a car accident in the parking lot and they were quick to help, showing kindness and care. When I needed it most. They comforted me, stayed by my side, and even called 911 to make sure I was safe. There was a gentleman who came after an accident at the store and I am not sure he was the manager. He stated “If you need anything let me know.” and left. Their actions truly reflect the compassion and humanity we all hope for in such situations. Thank you for not only being amazing employees but also amazing people. Your kindness will never be forgotten!
The first issue is that the speaker was inaudible which probably contributed to the fact that my order was incorrectly ordered. Unfortunately I found that out when I got back to the Lodge. My son’s order was wrong. I did not make the time to go back and correct your wrong. Details matter, these kind of mistakes can be avoided with the right system in place. There was no screen showing my order nor did the associate repeat back my order for accuracy. Shame on Dunkin
kube Jeeva
Great service, great experience at this location. Keep up the good work guys 👍👍👍. -lots of love from Canadians 🇨🇦
jessica kirk
Said they are open buts it’s 5;20 an they where not open
Service: 1
Faith e
This Dunkin location in particular has some of the best workers and overall atmosphere. I feel like nowadays it’s hard to find people with good customer service. I come to this location A LOT lol and they are always so welcoming with a smile on their faces. Props to them!
Atmosphere: 5
Food: 3
Service: 5
Star Ratings
Great coffee of all kinds and there food isnt bad either. Everything is surprisingly cheap and easy and quick service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Strawberry, Egg and Cheese, Dunkin' Lemonade Refreshers, Bacon Egg and Cheese, Hash Browns, Iced Latte
I went in to this dunkin twice two different days.. I have working in food service for almost a decade.Not a busy time but point 1. I ordered a matcha and when I got out of the drive thru i went to take a sip and plastic wrap came out of the drink..So I pulled back in the line and let them know and the person looked at me funny and said “um what do you want me to do with that? we dont have any more matcha we used it all on that one” not a good response kinda confused but snarky. point 2. personal hygiene every time i got my order the worker handing my order had black dirty unkept nails and it makes me question thr cleanliness of this store.. So i unfortunately will be going to another store if I need a coffee or anything similar.
You'd think with all these terrible reviews of the management the owners would do something about it....
Worst Dunkin ever. Last time I asked for extra cream cheese. The girl at the registers was extremely nice but didn't put it on the ticket so when I asked the lady making it to fix the bagel she got an attitude with me and had a girl walk me back to the register cut in front of the people ordering to charge me 1.00 for extra cream cheese. Already decided wasn't going back but my girlfriend went and stopped to surprise me on her way home. This time asked for 6 pieces of ice (if you say less ice they still give you half a cup) in my iced coffee because I like to actually drink all of it not watered down .. they still gave me a half a cup of ice. My girlfriend didn't notice until she got home. Never going there again. She even said they were rude when she ordered. The young lady at the counter was extremely nice but I'm pretty sure the supervisor barking orders who made me pay for extra cream cheese needs a lesson in customer service and being nice to her crew.
The morning employees at this location are rock stars. I have stood in line in the drive-through and inside and watch them work as a unit.
The only complaint that I have is to the customers who are pretentious and have overinflated egos who over complicate their orders and payment methods in the drive-through line which cause huge delays
If you don’t want to take the time to learn how to use your payments or the Dunkin app walk inside
If you wanna buy large orders or drinks that are time consuming to make get out of your car and walk inside, you could probably use the exercise.
Which is the staff that have to endure those type of people you are well commended and thank you
Somehow they always manage to forget something, and the order is always wrong; if the order is not wrong then the food sucks.
Made an online order, went to pick it up, and the prepared pick-up was made incorrectly. Mentioned the mistake, being respectful and kind; because we are human, we make mistakes, and the employee was obviously disrupt. He went to fix the order, and left the drive through window open. I could overhear him talking to his friends (co-workers) how much he hated white people. They laughed simultaneously.
Absolutely disgusting way to handle a minor inconvienence, especially with racism. This spot is obviously going downhill seeing the previous reviews. I'll take the extra 2 miles and go to a different coffee chain from now on. Do Better.
Staff are always friendly and courteous! Fast and accurate service every time!
There was a women in the back of the kitchen with a cigarette, Then when i got my Drink it was watered down and not even filled to the top
Service is extremely slow..... they either have 10 employees or one.....25 minutes in drive thru.
I want to share my heartfelt thanks to three incredible employees at Perryville Maryland on 1/10/25 around 7pm who went above and beyond during a difficult moment. That day I recently had a car accident in the parking lot and they were quick to help, showing kindness and care. When I needed it most. They comforted me, stayed by my side, and even called 911 to make sure I was safe. There was a gentleman who came after an accident at the store and I am not sure he was the manager. He stated “If you need anything let me know.” and left. Their actions truly reflect the compassion and humanity we all hope for in such situations. Thank you for not only being amazing employees but also amazing people. Your kindness will never be forgotten!
Restaurantji Recommends
The first issue is that the speaker was inaudible which probably contributed to the fact that my order was incorrectly ordered. Unfortunately I found that out when I got back to the Lodge. My son’s order was wrong. I did not make the time to go back and correct your wrong. Details matter, these kind of mistakes can be avoided with the right system in place. There was no screen showing my order nor did the associate repeat back my order for accuracy. Shame on Dunkin
Great service, great experience at this location. Keep up the good work guys 👍👍👍.
-lots of love from Canadians 🇨🇦
Said they are open buts it’s 5;20 an they where not open
Service: 1
This Dunkin location in particular has some of the best workers and overall atmosphere. I feel like nowadays it’s hard to find people with good customer service. I come to this location A LOT lol and they are always so welcoming with a smile on their faces. Props to them!
Atmosphere: 5
Food: 3
Service: 5
Great coffee of all kinds and there food isnt bad either. Everything is surprisingly cheap and easy and quick service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Strawberry, Egg and Cheese, Dunkin' Lemonade Refreshers, Bacon Egg and Cheese, Hash Browns, Iced Latte
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