The customer service and the food was outstanding at this subway. The manager and the gentleman working sat night between 730 and 8 pm greeted me as soon as I walked up to the counter. They were very nice and professional if I could give them 10 stars I would. The subway in hurlock I would give minus a billion stars. I was the only customer at the counter. The woman completely disregarded me. Never spoke a word to me. No greeting no let me know when your ready. But she spoke to customer shopping in the convenience store part. And when these kids came up to the restaurant at subway ,mind you I am still standing at the counter waiting to order, she started talking to them. Then a young man came out from a room to the side walked right past me. Still no hello can I help you so I walked out and when to the next town over from where I live in hurlock to preston subway and got waited on a greeted right away. I have been in customer service for 38 years and I have never nor have any of my employees ignored a guest like I was ignored at your hurlock location.
Atmosphere: 5
Food: 5
Service: 5
Melanie Jones
Amazing teamwork.... I walked in to 7 people ahead of me. The women behind the counter were behind amazing. They were like oiled machines and never missed a beat. I was in and out in less than 10 minutes. You do not see this time of teamwork too often anymore. Not to mention the cleanliness of the entire restaurant.
Atmosphere: 5
Food: 5
Service: 5
Google user
Update after giving my number for a call back manager never called at this point i will never return to this subway or gas station customer service is a real problem here......Ordered sub on app for pickup asked for extra tomato when got to store they were still making and I noticed there's only 2 slices on sub so a asked about my order and that it was extra not less she the insured me that the tomato is under the lettuce I found this odd but sure ok I went home and yup 2 tomato only called in so they could just make it right later but it was like pulling teeth asked for a manager and none there asked to have a store manager call and acted like the could not hear number. Blew a simple make it right in to a big deal over tomato.....
Corey Reid
Trish was on it today. Fresh bread and litterally the best sub I've ever had from any subway. Thanks Trish for having pride in your work it shows.
J Saunders
Update after giving my number for a call back manager never called at this point i will never return to this subway or gas station customer service is a real problem here......Ordered sub on app for pickup asked for extra tomato when got to store they were still making and I noticed there's only 2 slices on sub so a asked about my order and that it was extra not less she the insured me that the tomato is under the lettuce I found this odd but sure ok I went home and yup 2 tomato only called in so they could just make it right later but it was like pulling teeth asked for a manager and none there asked to have a store manager call and acted like the could not hear number. Blew a simple make it right in to a big deal over tomato.....
Harriet Caldwell
I like the steak and cheese at subway ?
Sean Carr
Please edit your closing time, love the food, but bummed that at 6:15 your closed, and didn't know until I got to the door
Dariel Callahan
I really enjoy their food. I always get fantastic service there. The place is neat and the staff members are always welcoming. Would recommend to others.
Robert Whitlow
This restaurant is my preferable restaurant. Of all restaurants I know I love it most. I always suggests to my friends to go to that place. when I I need a decent supper, this restaurant comes right away to my head. good and food and a rich cuisine.generous crew, and great ambience. Also important, the bill is reasonable. I suggest this restaurant with pleasure.
Ash
Fast, efficient and convenient! Love this Subway, Big thanks to all the employees making the tasty subs, especially during these tough times ?
The customer service is constantly quick, fantastic vibes, welcoming staff. I will visit here again when I arrive in town.
Ashley Willey
Fast, efficient and convenient! Love this Subway, Big thanks to all the employees making the tasty subs, especially during these tough times ?
Steve Christopher
We walked in at 8:42 I ordered my sub then my wife walked up to order and Mary at the Subway in Preston Maryland said you know we close at 9:00 (very snotty)this was at 8:45. After my wife ordered another man walked in and asked if they were closed and she replied (very snotty) I'm trying to be. So what I have to say is if you don't want to work til your shift is over then quit.
S Serrano
Excellent and tasty food, I like the mood this place has, and the employees were super nice. Will definitely visit here when I’m around.
Hilary Cole
Usually good, but inconsistent staff brings the quality down occassionally. Tuna's too creamy for my taste, but everything else typically looks good. Definitely clutch since they're open late.
The customer service and the food was outstanding at this subway. The manager and the gentleman working sat night between 730 and 8 pm greeted me as soon as I walked up to the counter. They were very nice and professional if I could give them 10 stars I would. The subway in hurlock I would give minus a billion stars. I was the only customer at the counter. The woman completely disregarded me. Never spoke a word to me. No greeting no let me know when your ready. But she spoke to customer shopping in the convenience store part. And when these kids came up to the restaurant at subway ,mind you I am still standing at the counter waiting to order, she started talking to them. Then a young man came out from a room to the side walked right past me. Still no hello can I help you so I walked out and when to the next town over from where I live in hurlock to preston subway and got waited on a greeted right away. I have been in customer service for 38 years and I have never nor have any of my employees ignored a guest like I was ignored at your hurlock location.
Atmosphere: 5
Food: 5
Service: 5
Amazing teamwork.... I walked in to 7 people ahead of me. The women behind the counter were behind amazing. They were like oiled machines and never missed a beat. I was in and out in less than 10 minutes. You do not see this time of teamwork too often anymore. Not to mention the cleanliness of the entire restaurant.
Atmosphere: 5
Food: 5
Service: 5
Update after giving my number for a call back manager never called at this point i will never return to this subway or gas station customer service is a real problem here......Ordered sub on app for pickup asked for extra tomato when got to store they were still making and I noticed there's only 2 slices on sub so a asked about my order and that it was extra not less she the insured me that the tomato is under the lettuce I found this odd but sure ok I went home and yup 2 tomato only called in so they could just make it right later but it was like pulling teeth asked for a manager and none there asked to have a store manager call and acted like the could not hear number. Blew a simple make it right in to a big deal over tomato.....
Trish was on it today. Fresh bread and litterally the best sub I've ever had from any subway. Thanks Trish for having pride in your work it shows.
Update after giving my number for a call back manager never called at this point i will never return to this subway or gas station customer service is a real problem here......Ordered sub on app for pickup asked for extra tomato when got to store they were still making and I noticed there's only 2 slices on sub so a asked about my order and that it was extra not less she the insured me that the tomato is under the lettuce I found this odd but sure ok I went home and yup 2 tomato only called in so they could just make it right later but it was like pulling teeth asked for a manager and none there asked to have a store manager call and acted like the could not hear number. Blew a simple make it right in to a big deal over tomato.....
I like the steak and cheese at subway ?
Please edit your closing time, love the food, but bummed that at 6:15 your closed, and didn't know until I got to the door
I really enjoy their food. I always get fantastic service there. The place is neat and the staff members are always welcoming. Would recommend to others.
This restaurant is my preferable restaurant. Of all restaurants I know I love it most. I always suggests to my friends to go to that place. when I I need a decent supper, this restaurant comes right away to my head. good and food and a rich cuisine.generous crew, and great ambience. Also important, the bill is reasonable. I suggest this restaurant with pleasure.
Fast, efficient and convenient! Love this Subway, Big thanks to all the employees making the tasty subs, especially during these tough times ?
Restaurantji Recommends
The customer service is constantly quick, fantastic vibes, welcoming staff. I will visit here again when I arrive in town.
Fast, efficient and convenient! Love this Subway, Big thanks to all the employees making the tasty subs, especially during these tough times ?
We walked in at 8:42 I ordered my sub then my wife walked up to order and Mary at the Subway in Preston Maryland said you know we close at 9:00 (very snotty)this was at 8:45. After my wife ordered another man walked in and asked if they were closed and she replied (very snotty) I'm trying to be. So what I have to say is if you don't want to work til your shift is over then quit.
Excellent and tasty food, I like the mood this place has, and the employees were super nice. Will definitely visit here when I’m around.
Usually good, but inconsistent staff brings the quality down occassionally. Tuna's too creamy for my taste, but everything else typically looks good. Definitely clutch since they're open late.
Loading...