Placed order at 6:45 a.m. gave up at 7:25 a.m. never got my food and was refunded the wrong amount. Won’t be back.
Atmosphere: 2
Food: 3
Service: 1
Angela Clark
WARNING: KEEP AN EYE ON YOUR CREDIT AND DEBIT CARDS--This will be the second time they have charged our cards "by accident". The first time I had to dispute the charges and order a new card due to this apparently being an ongoing issue with the branch and I never said a thing about and did not go into the store. It was only about a $10 charge. However, the second time this recently happened, my husband went in as soon as we saw a charge of over $100 for his $5 purchase. The young lady was very nice and took his name and number for a manager to contact him. So in the morning, they had no one such as a manager on staff to help with an incorrect charge. Didn't hear anything all day, so he and I both went in that evening thinking they must have a manager that can reverse the charges and fix this before it processes and we have to get another new card. Well, they didn't have a manager on-site who could help, and ironically the woman who charged his card and served him that day (the one that made "the mistake") was working. She supposedly called the manager Kim and she told us that Kim would have to help us/him in the morning. Not happy about the fact that we walked in two times in the same day and NO one could help us with a "mistake" their staff made. They proceeded to tell us that the manager, Kim, would be in the following morning and she could rectify THEIR mistake. So my husband made a third trip first thing the following morning all to meet the manager who acted like she knew nothing and quite frankly didn't care and then changed her mind all of a sudden remembering, but proceeded to tell him that the owner would have to help him. Hhhmm....it appears that their are many employees who are in on this scam of using customers credit or debit cards to purchase gift cards(probably to re-sell for less than the value). If you have the app, it doesn't seem to be a problem. So not only does it feel scammy, there is NOT A SOUL THERE WHO CAN OR IS WILLING TO HELP RECTIFY AN "ERROR" THEIR STAFF MAKES, interesting! BE WARNED!
Aaron Campbell
Piss poor stood for 45 min for coffee watching other people get easier coffee made unacceptable will never go back to this one that's for sure
Atmosphere: 1
Food: 1
Service: 1
Stacy Kastina
Thankfully there are very nice employees willing to help. Pat on the back to them!! The self ordering computer .. TAKE IT OUT!!! So stupid and the menu and ordering didn't work properly. Was NOT user friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Latte, Croissant, Egg and Cheese, Dozen Donuts, Bacon Egg and Cheese, Hash Browns
David Smith
Only friendly worker was the one that took my order and didn't remember their credit card machine was broken, even though I was standing there holding my card the whole time. Everyone else could care less about being there or that they wasted my time. Don't go here.
Service: 1
chris powell
I pulled up at 840...they wouldn't come to the speaker...refused to take my order. Terrible customer service. Spend too much money here to have this kind of service.
Atmosphere: 1
Food: 1
Service: 1
Shark Lover
This has to be the worst Dunkin’ I’ve ever been to. I waited so long my name disappeared from the board and once I asked for a refund since it had been 40 minutes… I got sighs and eye rolls. They didn’t want to do the refund so they made my order then and still managed to mess it up. Multiple other customers were getting annoyed as well and were met with smart remarks and cussing from the staff.
Atmosphere: 1
Food: 1
Service: 1
Michelle Jenkins
All the donuts we wanted were available. The cashier was a little weird.
Atmosphere: 5
Food: 5
Service: 3
Your Mother
Terrible, ordered inside and waited 20 minutes for 4 donuts no drinks. Had get in line again and ask for our order.
Poorly managed I don't understand how people can spend money here regularly, only came because we were given a gift card. I'm giving the rest of the gift card to next homeless I see
Atmosphere: 1
Food: 1
Service: 1
Marylu Ortiz
Waited in line for 20 minutes with 3 cars in front of me. The young lady made my drink while I was at the window and it was maybe lukewarm. There was no rush to get the orders done as both employees I saw were talking and laughing. Management should be ashamed.
After waiting in line for 30mins they might get your order right
Zach Joy
Be prepared to wait... and wait... and wait.
Atmosphere: 1
Food: 1
Service: 1
kat stewart
I walked in to order. The drive thru seemed to be given preference in ordering and I ended up using the order portal in the store and waited for about 25 minutes for breakfast sandwich and coffee...the donuts never made it to me but I was happy to get my hot food enough it wasn't worth trying to ask about that part of the order. It was a chaotic morning perhaps.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Egg and Cheese
Kimberly Skyler
Every Morning I get a large iced caramel coffee with six creams and 6 sweet and Low , and a Coffeee Roll. The service is always great and the people are always great♡
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Macchiato, Sausage Egg and Cheese, Croissant, Dozen Donuts, Ham & Swiss Croissant Stuffer
B Pa
Thank you Shaft for the best coffee I’ve had in a long time from Dunkin Donuts!!!!! I stopped coming because it was too sugary when I’d order my iced coffee but your girl Shaft did her thing today…thank you!!!
Placed order at 6:45 a.m. gave up at 7:25 a.m. never got my food and was refunded the wrong amount. Won’t be back.
Atmosphere: 2
Food: 3
Service: 1
WARNING: KEEP AN EYE ON YOUR CREDIT AND DEBIT CARDS--This will be the second time they have charged our cards "by accident". The first time I had to dispute the charges and order a new card due to this apparently being an ongoing issue with the branch and I never said a thing about and did not go into the store. It was only about a $10 charge. However, the second time this recently happened, my husband went in as soon as we saw a charge of over $100 for his $5 purchase. The young lady was very nice and took his name and number for a manager to contact him. So in the morning, they had no one such as a manager on staff to help with an incorrect charge. Didn't hear anything all day, so he and I both went in that evening thinking they must have a manager that can reverse the charges and fix this before it processes and we have to get another new card. Well, they didn't have a manager on-site who could help, and ironically the woman who charged his card and served him that day (the one that made "the mistake") was working. She supposedly called the manager Kim and she told us that Kim would have to help us/him in the morning. Not happy about the fact that we walked in two times in the same day and NO one could help us with a "mistake" their staff made. They proceeded to tell us that the manager, Kim, would be in the following morning and she could rectify THEIR mistake. So my husband made a third trip first thing the following morning all to meet the manager who acted like she knew nothing and quite frankly didn't care and then changed her mind all of a sudden remembering, but proceeded to tell him that the owner would have to help him. Hhhmm....it appears that their are many employees who are in on this scam of using customers credit or debit cards to purchase gift cards(probably to re-sell for less than the value). If you have the app, it doesn't seem to be a problem. So not only does it feel scammy, there is NOT A SOUL THERE WHO CAN OR IS WILLING TO HELP RECTIFY AN "ERROR" THEIR STAFF MAKES, interesting! BE WARNED!
Piss poor stood for 45 min for coffee watching other people get easier coffee made unacceptable will never go back to this one that's for sure
Atmosphere: 1
Food: 1
Service: 1
Thankfully there are very nice employees willing to help. Pat on the back to them!!
The self ordering computer .. TAKE IT OUT!!! So stupid and the menu and ordering didn't work properly. Was NOT user friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Latte, Croissant, Egg and Cheese, Dozen Donuts, Bacon Egg and Cheese, Hash Browns
Only friendly worker was the one that took my order and didn't remember their credit card machine was broken, even though I was standing there holding my card the whole time. Everyone else could care less about being there or that they wasted my time. Don't go here.
Service: 1
I pulled up at 840...they wouldn't come to the speaker...refused to take my order. Terrible customer service. Spend too much money here to have this kind of service.
Atmosphere: 1
Food: 1
Service: 1
This has to be the worst Dunkin’ I’ve ever been to. I waited so long my name disappeared from the board and once I asked for a refund since it had been 40 minutes… I got sighs and eye rolls. They didn’t want to do the refund so they made my order then and still managed to mess it up. Multiple other customers were getting annoyed as well and were met with smart remarks and cussing from the staff.
Atmosphere: 1
Food: 1
Service: 1
All the donuts we wanted were available. The cashier was a little weird.
Atmosphere: 5
Food: 5
Service: 3
Terrible, ordered inside and waited 20 minutes for 4 donuts no drinks. Had get in line again and ask for our order.
Poorly managed I don't understand how people can spend money here regularly, only came because we were given a gift card. I'm giving the rest of the gift card to next homeless I see
Atmosphere: 1
Food: 1
Service: 1
Waited in line for 20 minutes with 3 cars in front of me. The young lady made my drink while I was at the window and it was maybe lukewarm. There was no rush to get the orders done as both employees I saw were talking and laughing. Management should be ashamed.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
After waiting in line for 30mins they might get your order right
Be prepared to wait... and wait... and wait.
Atmosphere: 1
Food: 1
Service: 1
I walked in to order. The drive thru seemed to be given preference in ordering and I ended up using the order portal in the store and waited for about 25 minutes for breakfast sandwich and coffee...the donuts never made it to me but I was happy to get my hot food enough it wasn't worth trying to ask about that part of the order. It was a chaotic morning perhaps.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Egg and Cheese
Every Morning I get a large iced caramel coffee with six creams and 6 sweet and Low , and a Coffeee Roll. The service is always great and the people are always great♡
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Macchiato, Sausage Egg and Cheese, Croissant, Dozen Donuts, Ham & Swiss Croissant Stuffer
Thank you Shaft for the best coffee I’ve had in a long time from Dunkin Donuts!!!!! I stopped coming because it was too sugary when I’d order my iced coffee but your girl Shaft did her thing today…thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Loading...