Love this location. Bella is my favorite barista, always happy to see friendly faces and my coffee is always perfect. The people here are great. The atmosphere is wonderful. I love coming here to get some work done!
Atmosphere: 5
Food: 4
Service: 5
Caelum
Whoever made my Starbucks Pumpkin Spice Latte w/ oatmilk (im lactose) at store 7869, you deserve a raise. That was one of the best PSL's I've ever had. I don't know what you did, it was great, probably one of the greatest coffees I've ever drank. YOu made my whole day. I hope you get promoted or a raise or something, WOW!
Atmosphere: 5
Food: 5
Service: 5
Darren Boggs
I’m here daily, and I’ve never had a bad experience. The BEST Starbucks in Calvert. ??
Atmosphere: 5
Food: 5
Service: 5
Shena G
My husband is a disabled military veteran is why I was so mad. Sending him back and forth. Up and down. Playing games with coffee with my husband. I wrote her name down and I can't find it but she knows who she is. I told her just refund it because she didn't even know what was going on. But she charges him.....
I have to change and update review. I love Starbucks coffee. I love the store... But there is a manager who didn't know her place and makes me want to call cooperate. One day I send my husband to get my drink. He comes back and there's caramels up and down the cup the drink was beautiful! Perfect in fact. Next day he goes to get another one and not so beautiful. He told them I don't think this is right. She sent him home. Had me call them and tell them the difference from the day before and they told him to bring it back and they'd fix it. So he goes back. By the time he goes back the person he talked to isn't available and the manager told him she's charging him. That's when I get upset. I told her he has been there. Y'all sent him home said come back and your going to charge him even though he was told if it was wrong they'd refund and gift card him. But she charges him for "extra caramel". She said the employee made it wrong the other day. I'd expect a manager to say "we can make it that way this time but in the future remember it doesn't come this way." But she charges my husband.
Do you guys not realize customers watch y'all just throw drinks away. Just throw food away and you want to charge him for caramel.
Atmosphere: 4
Food: 4
Service: 1
Treva Williamson
My favorite
Food: 5
Service: 5
Treva
My favorite
Food: 5
Service: 5
Treva Hawkins
My favorite
Food: 5
Service: 5
Fran Gosnell
Overpriced
*EBBY J*
Decent deals, makes you always come back, especially during the summer
Atmosphere: 4
Service: 5
Irene Blackson
Everything about them is lovely. I just enjoy going there. I love the options of choosing your sweetener.
Recommended dishes: Vanilla Biscotti with Almonds, Cheese Danish, String Cheese
Anna Ziesemer
Love the Lusby Starbucks. Always efficient and coffee is always made perfect
Atmosphere: 5
Service: 5
James V
Slow with service.
Atmosphere: 3
Food: 3
Service: 3
Rodney Monn
To pricy but always great
Atmosphere: 5
Food: 4
Service: 5
Miranda Merriman
I was so excited for this location to open, but they consistently underwhelm over the course of this first year or so of being open. Service is mediocre at best. The food is often cold or lukewarm instead of being warmed as ordered. They frequently are out of items. The mobile ordering works different at this location than others in the area and often has a 20-25 minute wait. Often the cashiers lack a smile or personality and today when there was confusion on mobile ordering and picking up at the drive thru (because this location “pulls tickets differently than the location 10 miles up the road”), I was left waiting, longer than anyone else in the drive thru. Customer service excellence would be ensuring you correct the issue on the spot and not inconvenience your customer because of inconsistency with your company. Instead, 6 drive thru customers behind me were helped before me when I ordered before them. This cost me 10 minutes of my day, 10 minutes I didn’t have. I spend a ridiculous amount of money at Starbucks monthly and often gift my stars to the cars behind me in the drive thru. After today, I’m second guessing why I even bother supporting this location again…
Love this location. Bella is my favorite barista, always happy to see friendly faces and my coffee is always perfect. The people here are great. The atmosphere is wonderful. I love coming here to get some work done!
Atmosphere: 5
Food: 4
Service: 5
Whoever made my Starbucks Pumpkin Spice Latte w/ oatmilk (im lactose) at store 7869, you deserve a raise. That was one of the best PSL's I've ever had. I don't know what you did, it was great, probably one of the greatest coffees I've ever drank. YOu made my whole day. I hope you get promoted or a raise or something, WOW!
Atmosphere: 5
Food: 5
Service: 5
I’m here daily, and I’ve never had a bad experience. The BEST Starbucks in Calvert. ??
Atmosphere: 5
Food: 5
Service: 5
My husband is a disabled military veteran is why I was so mad. Sending him back and forth. Up and down. Playing games with coffee with my husband. I wrote her name down and I can't find it but she knows who she is. I told her just refund it because she didn't even know what was going on. But she charges him.....
I have to change and update review. I love Starbucks coffee. I love the store... But there is a manager who didn't know her place and makes me want to call cooperate. One day I send my husband to get my drink. He comes back and there's caramels up and down the cup the drink was beautiful! Perfect in fact.
Next day he goes to get another one and not so beautiful. He told them I don't think this is right. She sent him home. Had me call them and tell them the difference from the day before and they told him to bring it back and they'd fix it. So he goes back. By the time he goes back the person he talked to isn't available and the manager told him she's charging him.
That's when I get upset. I told her he has been there. Y'all sent him home said come back and your going to charge him even though he was told if it was wrong they'd refund and gift card him. But she charges him for "extra caramel". She said the employee made it wrong the other day. I'd expect a manager to say "we can make it that way this time but in the future remember it doesn't come this way." But she charges my husband.
Do you guys not realize customers watch y'all just throw drinks away. Just throw food away and you want to charge him for caramel.
Atmosphere: 4
Food: 4
Service: 1
My favorite
Food: 5
Service: 5
My favorite
Food: 5
Service: 5
My favorite
Food: 5
Service: 5
Overpriced
Decent deals, makes you always come back, especially during the summer
Atmosphere: 4
Service: 5
Everything about them is lovely.
I just enjoy going there.
I love the options of choosing your sweetener.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Breakfast Sandwich, Espresso Roast
Restaurantji Recommends
Sloppy and decrepit
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Vanilla Biscotti with Almonds, Cheese Danish, String Cheese
Love the Lusby Starbucks. Always efficient and coffee is always made perfect
Atmosphere: 5
Service: 5
Slow with service.
Atmosphere: 3
Food: 3
Service: 3
To pricy but always great
Atmosphere: 5
Food: 4
Service: 5
I was so excited for this location to open, but they consistently underwhelm over the course of this first year or so of being open. Service is mediocre at best. The food is often cold or lukewarm instead of being warmed as ordered. They frequently are out of items. The mobile ordering works different at this location than others in the area and often has a 20-25 minute wait. Often the cashiers lack a smile or personality and today when there was confusion on mobile ordering and picking up at the drive thru (because this location “pulls tickets differently than the location 10 miles up the road”), I was left waiting, longer than anyone else in the drive thru. Customer service excellence would be ensuring you correct the issue on the spot and not inconvenience your customer because of inconsistency with your company. Instead, 6 drive thru customers behind me were helped before me when I ordered before them. This cost me 10 minutes of my day, 10 minutes I didn’t have. I spend a ridiculous amount of money at Starbucks monthly and often gift my stars to the cars behind me in the drive thru. After today, I’m second guessing why I even bother supporting this location again…
Atmosphere: 4
Food: 3
Service: 2
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