Tropical Smoothie Cafe

They don’t seem to be able to read orders. The receipt on the sandwich wrapping says exactly what we ordered, but what we received was a generic version of the sandwich, which has things that will make me sick if I eat. That’s why I ordered a modified version. They also told me they gave me the sides, but they hadn’t done that either. I’m not sure if they can’t read or just don’t care, but it’s not a good look.

Atmosphere: 2

Food: 1

Service: 2

I was here at 11:30 today with my toddler to pick up lunch for my wife. When I left, I accidentally left my smoothie behind on the counter. Right when I finished putting my kid in my car the cashier came running out of the shop with my smoothie and brought it across the parking lot to me. I am so thankful; she really saved the day for us!
Even before that incident, the staff were super friendly and helpful and patient with me asking a lot of questions since I've never been there before. The place is very clean. The food was much better and more filling than I was expecting. I had a great experience here!

Atmosphere: 5

Food: 5

Service: 5

The young manager employee(I believe his name was Landon) was spectacular. He was very knowledgeable about the products being sold and had a great attitude , showcasing his work ethic and that he truly cared about each and every customer as well as his fellow employees. Great job Prince Frederick ! Keep up the good work, and while you’re at it make sure that young gentleman is appreciated, it is rare to see folks who actually care about they’re jobs, especially this younger generation.

Atmosphere: 3

Food: 3

Service: 5

Man the smoothies here all taste so good hard to choose. Bahama mama and Peanut butter cup my 2 favorite's.

Atmosphere: 5

Food: 5

Service: 5

I bought a smoothie that I didn't like at all, and instead of offering a complimentary refill, the staff actually wanted to charge me for a replacement. I barely touched it, and it’s unacceptable to force customers to pay for a drink they don’t enjoy. This experience highlighted a serious issue with their customer service. I left the drink at the counter for her to try herself. It's crucial for this establishment to train its staff to consult with their managers in similar situations to ensure customer satisfaction. If someone tries a drink for the first time and finds it unpalatable, it should not be the customer's responsibility to bear the cost. This is basic customer service. I shouldn't have to argue about a simple request, especially with a inexperienced associate.

Atmosphere: 1

Food: 1

Service: 1

I usually enjoy Tropical Smoothie, but this particular location was disappointing. The moment I walked in, I was hit with a weird, smelly stench that made me question if I should even stay. Then, the person who appeared to be the manager—only one wearing a collared shirt, looked to be in his 40s—took my order. Let me just say, he reeked of cigarettes and had the most unpleasant attitude I’ve experienced in a long time.

After placing my order, I waited an unreasonably long time for both my food and smoothie. It looked like only three people were working, and honestly, it showed. The only redeeming part of my visit was the smoothie—it was delicious, clearly made by a younger woman who seemed to actually care about her job. The food, however, came out a bit disheveled and thrown together, though it still tasted fine.

I love Tropical Smoothie as a brand, but this location? Never again. Absolutely not up to standard.

Atmosphere: 1

Food: 4

Service: 2

Great experience!

Atmosphere: 5

Food: 5

Service: 5

very quick super nice

Atmosphere: 5

Food: 5

Service: 5

Service is always fast and staff are friendly. Absolutely LOVE the detox smoothie!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Smoothie and a Wrap

Turkey back ranch on ciabatta.
See attached photo.

Very nice people!! One man in particular (didn’t catch his name) was making 4 smoothies at once!!! The smoothie was delicious and we really appreciated him.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Acai Bowl, Sunshine Smoothie

I was trying to add a weekly treat to my kids swim lessons as he was not wanting to go anymore. I hoped this would be our go to treat, but even before we actually received anything their customer service has us going elsewhere! After looking forward to his smoothie all day, my kid started running a fever an hour before class. Decided to get smoothies anyway (from Dunkirk store) and tried to order on my phone. Somehow my phone order defaulted to the Prince Frederick store and I didn't notice. Showed up at Dunkirk and found out my error. Dunkirk staff were not worried about it and said to call PF, they would refund my order. I called, staff said she would have to run it by owner - I should have known better. Two days later I get a call back saying they aren't refunding my $20+ order because they had already made it when I called from the Dunkirk store. Needless to say, I was furious - what happened to customer service? I told the staff I would never try their establishment again and hung up. Seriously, I would have driven the 15/20 minutes to PF to pick up the order - and what about our $2 in edible straws - I guess I have to assume they threw those out for no reason too? I know it was my mistake and I should have double checked that I successfully changed the pick up location, but just wow. I called back after I somewhat calmed down and come to learn that the Dunkirk location and PF location are not affiliated - I guess I was supposed to know that? - and the only message the staff was concerned with relaying to her boss was that Dunkirk staff told me I should get a refund if I called PF. The message I got - I can go the long way and pick up smoothies from the Dunkirk store who apparently understands what customer service is and the PF location will not benefit from our $21 weekly treats (and misc treats over the next 15 years my kid is growing up)....GO TO DUNKIRK!

Service: 1

I ordered a chicken quesadilla and island green smoothie… smoothie was horrible and the quesadilla seemed uncooked..the next morning I threw up 3x times, pretty sure it was from the food.

Atmosphere: 5

Food: 1

Service: 5

The chicken chorizo quesadilla is the best invention ever...

Atmosphere: 4

Food: 5

Service: 5

Went in for the first time, very clean and Cody was great . He even gave me some help on what I was putting in my smoothie. Suggested something that was best instead of what I was using to help me reach my goal . He did it in a way where I didn’t feel stupid or pressured but educated on it. Thank you Cody ! Great job PF !!