The four ladies who served my son and I were truly outstanding! Good vibes, great service, and the pretzels were fabulous!
Atmosphere: 5
Food: 5
Service: 5
Larry peoples
A good place to go if you like sweet treats
Atmosphere: 5
Food: 4
Service: 5
D Scatliffe
Love the pretzels all of them no matter wat u get everything good
Decepticon 215
We all love your pretzels and the service but please do something for the mall employees. 10% is nice but you used to do coupons.
Kimberly Jones
Food was hot and the place clean.
Christine Bateman
We ordered Auntie Anne's Queenstown location for an event last Saturday. The service was amazing! Easy to order and all 6 pretzel trays were ready and warm for pickup! Brooke the manager is very friendly and was extremely helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Bites
Patricia Hamilton
Great pretzels; but pretty pricey for what you get. The pretzels are yummy, though..
Parking: Large, outlet style parking lot. It may be difficult to find close-in parking, though.
Recommended dishes: Jalapeño & Cheese Pretzel Dog, Light Cream Cheese Dip, Caramel Dip, Cheese Dip, Cinnamon Sugar, Pretzel Bites, Mini Pretzel Dogs Bucket, Cinnamon Sugar Pretzel Nuggets Bucket, Mini Pretzel Dogs, Watermelon Lemonade Frost, Original Pretzel Dog
Randy Newman
Poorly ran store. Management doesnt seem to care. Never prepared for lunch time. Always running out of common items. Out of 3 different sodas. Was told they didn't know how to switch out the syrups so I was SOL. I try to avoid this place at this point.
Atmosphere: 3
Food: 3
Service: 2
Brian A Oliver Sr
It was next to the entrance of the strip mall a good spot.
Atmosphere: 4
Food: 5
Service: 4
Amanda D'Onofrio
Went in today to get pretzels for my son. I have been a customer of Auntie Anne's for over 20 years. I think over the past decade service and food quality have gone down significantly. Today I went in and placed an order, the card reader said it was approved, they weren't giving me a receipt and complained that the machine had been doing this all day. So I was told to give it a minute and see if it would go through. Then I was told that it was fine it went through. Then I was told that it didn't go through and had to pay again, On the same system that had been giving them issues all day. I told them that if I was charged twice I would be upset because the card reader is saying it was approved. To which I was told "Well, if your bank charges you twice that's on them not us!" Then I left and went home, got better internet reception and checked my account and I was charged twice, which makes sense since the card machine said approved twice. I called and asked to speak to a manager, the same young girl who said that the machine was a problem all day. I explained why I was upset and she said "Are you done!?" I asked if the other terminal was working and she said yes it was. I said then they should be using that one and that they probably overcharges other customers as well today if this was an issue. Her response was "what would you like me to do". So I said nothing, I'll call someone else and speak with someone over the age of 20. Now, was a rude yes, but that is what happens when customer service is so absolutely disgraceful and the responses to legitimate questions are met with complete indifference, and ineptitude and rudeness. They clearly did not care to find a solution, though they had one with a second working machine, they could not be bothered to take the time to fix the issue and turned around and made it the customers problem, the banks problem to fix their inability to perform what is not a complicated task. If one system works and one doesn't, use the one that works. If you double charge a customer, refund them, it is not rocket science. And as I explained to her, this is why generations of people get upset with the younger generation in customer service, exactly these types of experiences. When I was their age and worked in hospitality I would have been fired for this type of behavior, now they get twice the rate I was paid and give a 10th of the level of service people used to get. The pure ignorance and entitlement is astounding! I hope an adult can go in and look over the invoices for the day to make sure that others were not also over charged for food that was cold and chewy, or the fresh pretzels we waited 7 minutes for that were over cooked and hard.
Stopped in on drive from Annapolis to Newark. Fun place to rest up on drive. Was crowded. Great shopping spot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pretzel Bites
Richard Smith
We visited at 6:30 and the girl at the counter said "we close at seven we ain't making no more pretzels."
Atmosphere: 1
Food: 1
Service: 1
Katelyn Birmingham
Best auntie anns I’ve ever been to hands down. Workers were nice and the food was great!
Atmosphere: 5
Food: 5
Service: 5
Amber Messick
Closed at 7 on a Saturday…
Nancee Knipp
Every time I go into the store I have to ask them to make mine fresh and not burn them. The pretzels are always burnt. The worker today told me that is probably not the right store too go to if I didn't like the way they are cooked.
The four ladies who served my son and I were truly outstanding! Good vibes, great service, and the pretzels were fabulous!
Atmosphere: 5
Food: 5
Service: 5
A good place to go if you like sweet treats
Atmosphere: 5
Food: 4
Service: 5
Love the pretzels all of them no matter wat u get everything good
We all love your pretzels and the service but please do something for the mall employees. 10% is nice but you used to do coupons.
Food was hot and the place clean.
We ordered Auntie Anne's Queenstown location for an event last Saturday. The service was amazing! Easy to order and all 6 pretzel trays were ready and warm for pickup! Brooke the manager is very friendly and was extremely helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Bites
Great pretzels; but pretty pricey for what you get. The pretzels are yummy, though..
Parking: Large, outlet style parking lot. It may be difficult to find close-in parking, though.
Wheelchair accessibility: Ground floor entrance. Easy wheelchair accessibility.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Jalapeño & Cheese Pretzel Dog, Light Cream Cheese Dip, Caramel Dip, Cheese Dip, Cinnamon Sugar, Pretzel Bites, Mini Pretzel Dogs Bucket, Cinnamon Sugar Pretzel Nuggets Bucket, Mini Pretzel Dogs, Watermelon Lemonade Frost, Original Pretzel Dog
Poorly ran store. Management doesnt seem to care. Never prepared for lunch time. Always running out of common items. Out of 3 different sodas. Was told they didn't know how to switch out the syrups so I was SOL. I try to avoid this place at this point.
Atmosphere: 3
Food: 3
Service: 2
It was next to the entrance of the strip mall a good spot.
Atmosphere: 4
Food: 5
Service: 4
Went in today to get pretzels for my son. I have been a customer of Auntie Anne's for over 20 years. I think over the past decade service and food quality have gone down significantly. Today I went in and placed an order, the card reader said it was approved, they weren't giving me a receipt and complained that the machine had been doing this all day. So I was told to give it a minute and see if it would go through. Then I was told that it was fine it went through. Then I was told that it didn't go through and had to pay again, On the same system that had been giving them issues all day. I told them that if I was charged twice I would be upset because the card reader is saying it was approved. To which I was told "Well, if your bank charges you twice that's on them not us!" Then I left and went home, got better internet reception and checked my account and I was charged twice, which makes sense since the card machine said approved twice. I called and asked to speak to a manager, the same young girl who said that the machine was a problem all day. I explained why I was upset and she said "Are you done!?" I asked if the other terminal was working and she said yes it was. I said then they should be using that one and that they probably overcharges other customers as well today if this was an issue. Her response was "what would you like me to do". So I said nothing, I'll call someone else and speak with someone over the age of 20. Now, was a rude yes, but that is what happens when customer service is so absolutely disgraceful and the responses to legitimate questions are met with complete indifference, and ineptitude and rudeness. They clearly did not care to find a solution, though they had one with a second working machine, they could not be bothered to take the time to fix the issue and turned around and made it the customers problem, the banks problem to fix their inability to perform what is not a complicated task. If one system works and one doesn't, use the one that works. If you double charge a customer, refund them, it is not rocket science. And as I explained to her, this is why generations of people get upset with the younger generation in customer service, exactly these types of experiences. When I was their age and worked in hospitality I would have been fired for this type of behavior, now they get twice the rate I was paid and give a 10th of the level of service people used to get. The pure ignorance and entitlement is astounding! I hope an adult can go in and look over the invoices for the day to make sure that others were not also over charged for food that was cold and chewy, or the fresh pretzels we waited 7 minutes for that were over cooked and hard.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Stopped in on drive from Annapolis to Newark. Fun place to rest up on drive. Was crowded. Great shopping spot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pretzel Bites
We visited at 6:30 and the girl at the counter said "we close at seven we ain't making no more pretzels."
Atmosphere: 1
Food: 1
Service: 1
Best auntie anns I’ve ever been to hands down. Workers were nice and the food was great!
Atmosphere: 5
Food: 5
Service: 5
Closed at 7 on a Saturday…
Every time I go into the store I have to ask them to make mine fresh and not burn them. The pretzels are always burnt. The worker today told me that is probably not the right store too go to if I didn't like the way they are cooked.
Food: 1
Service: 1
Loading...