Every single time I order delivery straight from the website. I have to wait so long that my food is nasty and cold.. Crazy thing is I only live seven minutes in driving away from the restaurant. I don't have a car so.. I rely on delivery to get the things I would like to eat. It's a shame that delivery has failed over and over again at this location to get it right. Whoever works there has no professionalism or class when solving customer's concerns.. Rating: C-
Lawrence Andrews
Although the Wait time was long. Food was phenomenal
Filiberto Sandoval
I order 2 pizza a hour ahead of time was told on the phone would be ready in 15 minutes got to the store my order was taken out to a address and I was picking it up had to wait for the driver in the store to bring me back my pizza so disappointed and costumer service didn’t do anything to make that experience positive.
Lillian Williams
I hate to leave a bad review for this location because I order from them regularly, but tonight was bad. I ordered two medium pizzas at 10:19pm. The driver left the store at 10:56pm and my order didn’t even arrive until just about midnight. The driver was sat at his first delivery spot for about half an hour, which not to my surprise I believe that same person complained before me tonight. My food was COLD. I enjoy dominos, and I usually get good delivery drivers. LUKE IS A GREAT DRIVER! But tonight was extremely off putting.
Yeccy
Insanely bad experience. Ordered at 10:40pm, was advised delivery would be made at 12:30am. I thought it was a glitch in the app, but I called the store to verify and was scolded by an extremely rude worker who said “I have 7 orders and 1 driver, either wait 2 hours for your pizza or cancel the order I don’t care”
Avoid this location at all costs. I reached out to Dominos customer support to report this, and am waiting to hear back. What a joke
Amiyah B
The female manager just sat the pizza down on the table like I was a dog. Then had the nerve to say “have a good night to me”… rude very rude .
kiauna housen
My food was left outside of my door without anyone knocking or saying it was arriving. I called 4 times and no one answered the phone. Only for my food to arrive and it look nasty and have nothing I asked on it
Kamryn Coleman
The pizza arrived over an hour after I placed the order and was cold. This place has really gone downhill since I usually am satisfied with my orders that are also delivered in a timely fashion. Only good side is that they didn't forget anything.
Moni Romero
Delivery took 2 hours and it was cold when it arrived
I had a rather disappointing experience when I ordered a veggie pizza. Unfortunately, they delivered a pepperoni pizza instead. When I reached out to them about the mix-up, they seemed unfriendly and disconnected from me. It was quite frustrating, and I’m not sure if they’ll be able to improve their customer service in the future. I won’t be ordering from them again, and I wouldn’t recommend them to anyone looking for a good pizza.
Wesley Satterfield
Dominos is usually fine. I understand that the majority of feedback people go out of their way for is almost always negative while the majority of positive experiences are never documented. I also know that Dominos is not known for their cheesesteaks. However, I can’t get over this “cheesesteak” that literally has no cheesesteak. It’s pretty much just bread. Who in their right mind would package and make someone pay for this?
Chen Tsaig
Been to this location 2 times. The first time the lady working was extremely rude and not helpful. Didn’t even take my order. Second time I ordered here pizza was completely burnt. Don’t order here.
Jesse Price
I feel bad for the driver and store employee working for whoever runs this dominos. They had only one in store employee taking calls, making food, and dealing with customers. And only one driver. Makes for horrible service. Both employees were super polite for all the stuff they were dealing with, but my pizza didn’t show up for an hour and that was after I’d tried calling multiple times and eventually just drove up because I couldn’t get ahold of anyone. Again the worker and driver were polite, but the owner/manager needs to come to work or hire appropriately. Isn’t the first poor service I’ve had from this place.
Mojisola Badru
Dominos 21136 via Reisterstown Rd. This is the worst service station I have encountered with Domino's. I placed a call to make an order so it can be ready by the time I get there in 20 minutes. The attendant Tandi asked me to hold on the phone but can you believe I was on hold until I got to the location and found the phone receiver on the table while she was doing other things. I showed her my phone to show that she kept me on hold for that long and all she could say is " You're here now what can I do foe you "? That was really rude and lacked empathy. For a brand like Domino this is really annoying appalling and terrible for the brand.
I love it, my favorite pizza restaurant.
Every single time I order delivery straight from the website. I have to wait so long that my food is nasty and cold.. Crazy thing is I only live seven minutes in driving away from the restaurant. I don't have a car so.. I rely on delivery to get the things I would like to eat. It's a shame that delivery has failed over and over again at this location to get it right. Whoever works there has no professionalism or class when solving customer's concerns.. Rating: C-
Although the Wait time was long. Food was phenomenal
I order 2 pizza a hour ahead of time was told on the phone would be ready in 15 minutes got to the store my order was taken out to a address and I was picking it up had to wait for the driver in the store to bring me back my pizza so disappointed and costumer service didn’t do anything to make that experience positive.
I hate to leave a bad review for this location because I order from them regularly, but tonight was bad. I ordered two medium pizzas at 10:19pm. The driver left the store at 10:56pm and my order didn’t even arrive until just about midnight. The driver was sat at his first delivery spot for about half an hour, which not to my surprise I believe that same person complained before me tonight. My food was COLD. I enjoy dominos, and I usually get good delivery drivers. LUKE IS A GREAT DRIVER! But tonight was extremely off putting.
Insanely bad experience. Ordered at 10:40pm, was advised delivery would be made at 12:30am. I thought it was a glitch in the app, but I called the store to verify and was scolded by an extremely rude worker who said “I have 7 orders and 1 driver, either wait 2 hours for your pizza or cancel the order I don’t care”
Avoid this location at all costs. I reached out to Dominos customer support to report this, and am waiting to hear back. What a joke
The female manager just sat the pizza down on the table like I was a dog. Then had the nerve to say “have a good night to me”… rude very rude .
My food was left outside of my door without anyone knocking or saying it was arriving. I called 4 times and no one answered the phone. Only for my food to arrive and it look nasty and have nothing I asked on it
The pizza arrived over an hour after I placed the order and was cold. This place has really gone downhill since I usually am satisfied with my orders that are also delivered in a timely fashion. Only good side is that they didn't forget anything.
Delivery took 2 hours and it was cold when it arrived
Restaurantji Recommends
I had a rather disappointing experience when I ordered a veggie pizza. Unfortunately, they delivered a pepperoni pizza instead. When I reached out to them about the mix-up, they seemed unfriendly and disconnected from me. It was quite frustrating, and I’m not sure if they’ll be able to improve their customer service in the future. I won’t be ordering from them again, and I wouldn’t recommend them to anyone looking for a good pizza.
Dominos is usually fine. I understand that the majority of feedback people go out of their way for is almost always negative while the majority of positive experiences are never documented. I also know that Dominos is not known for their cheesesteaks. However, I can’t get over this “cheesesteak” that literally has no cheesesteak. It’s pretty much just bread. Who in their right mind would package and make someone pay for this?
Been to this location 2 times. The first time the lady working was extremely rude and not helpful. Didn’t even take my order.
Second time I ordered here pizza was completely burnt.
Don’t order here.
I feel bad for the driver and store employee working for whoever runs this dominos. They had only one in store employee taking calls, making food, and dealing with customers. And only one driver. Makes for horrible service. Both employees were super polite for all the stuff they were dealing with, but my pizza didn’t show up for an hour and that was after I’d tried calling multiple times and eventually just drove up because I couldn’t get ahold of anyone. Again the worker and driver were polite, but the owner/manager needs to come to work or hire appropriately. Isn’t the first poor service I’ve had from this place.
Dominos 21136 via Reisterstown Rd.
This is the worst service station I have encountered with Domino's. I placed a call to make an order so it can be ready by the time I get there in 20 minutes. The attendant Tandi asked me to hold on the phone but can you believe I was on hold until I got to the location and found the phone receiver on the table while she was doing other things.
I showed her my phone to show that she kept me on hold for that long and all she could say is " You're here now what can I do foe you "? That was really rude and lacked empathy. For a brand like Domino this is really annoying appalling and terrible for the brand.
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