Going to this DQ is regularly a terrible experience. The restaurant is dirty, the employees aren’t generally friendly, they usually are out front smoking, and the prepared ice cream (like dilly bars) look dirty and handled by a bunch of people. Last night was the best, they were out of ice cream at 7:45pm and couldn’t help anyone. They are the only DQ around, I rather go get Mc Flurry’s.
Atmosphere: 1
Food: 4
Service: 1
Anais Garro
This is gotta be one of the worst places I’ve visited! We’ve been here a few places and every time there’s something going on: We happened to stop by on Free ice cream cone day and we didn’t even know but the minute we made eye contact with the employees smoking out front, we were told “Are you here for the free ice cream? Because we don’t have any”. Next few times we went and you can see the employees don’t care about their job and we have to always wait even when they’re not busy. Last time we stopped by, we were told to wait 15 min because they were out of ice cream and when the time came, we were told they didn’t know what was wrong with the machine and didn’t know how long it would be.The cleanliness of the place is really bad, it’s smells and it doesn’t feel welcoming.I’d say if you can, go somewhere else and don’t get disappointed. No wonder a bunch of places are closing now…
Wanda Cooper
Waiting here in the drive thru line now for almost 30mins. I'm not sure how many people are not working in the restaurant but the wait time is ridiculous.
Atmosphere: 1
Service: 1
Martin Madison
Title: Unprofessional Experience at Dairy QueenMy recent visit to Dairy Queen was marred by disorganization and unprofessionalism. Staff ignored customers, resulting in long waits and incorrect orders. Additionally, the manager seemed more interested in personal conversations than assisting their team. Overall, a disappointing experience that I won't be repeating.
Atmosphere: 1
Food: 3
Service: 1
Brian “B-MAN” Hoffman
Walked in and went through drive-in because I forgot a order, and Megan M was my clerk BOTH times for my order! Talk about quick service and hustle ty DQ!!! We need more like her!!Wheelchair accessibility: Right at the front!
Ordered via DoorDash. Didn’t receive all items even after driver inquired. When I called the store they put me on hold and hung up on me. Do not recommend. Horrible service and below average food. If it wasn’t for their blizzards they wouldn’t be in business
Emma M
I ordered and paid for my food at 7:28pm at the drive thru. My order came to $61.67 for 4 combos, 3 of them included drinks and I ordered shakes for the drinks (3). This was my first time ordering shakes as drinks. When I asked about the pricing the manager said I was charged full price for the shakes. I said okay can I still get the drinks that come with the combos (3). He refused and said it would be more and he would have to redo the order. I said okay, I will just come in. At this point I had already received all of my order but 2 fries. I added on onion rings while waiting for the manager to adjust the price to reflect the additional charge. When he came over he tried to charge me for $2.99 ice cream cones. I didn’t agree with that telling him to redo the order understanding it was only $1.60 difference. He said, well I can’t help you, you can bring back the food and I will just give you a refund. I said I’m definitely not doing that. He walked away. By the time I left it was after 8pm. When I arrived home to feed my family the food was cold and shakes melted. The worst experience ever because a manager (Maybe Kevin) at DQ on Pulaski hwy refused to just give me 3 cups nor charge me $1.60 for the 3 cups. This was not how I expect to spend my time or money.
Service: 1
Nick Cotsaris
The food meets typical fast food standards, being satisfactory overall, with the ice cream being particularly outstanding.However, the downside is the cleanliness of the establishment. The floor is notably sticky, with food pushed against the walls and corners, and most of the tables require wiping down. Additionally, navigating around buckets to avoid leaks from the ceiling was inconvenient. With a thorough cleaning and consistent maintenance, I believe this place has the potential to stand out. It's essential to maintain regular cleaning schedules to uphold its standards after a deep clean.
Atmosphere: 2
Food: 4
Service: 4
Ari Ari
If you know you’re giving out free cones you need more staff, if there is none; utilize the staff you have. Waited 30min to place
Food: 4
Service: 1
Recommended dishes: Ice Cream Cone, Fries
Jaca Shannon
the past three times i’ve come, the blizzard ma nine is broken it’s been three times in a
As soon as the employees became predominantly more black the service has only got worse. Waited 20 minutes for an Oreo blizzard. The service is a complete
Atmosphere: 1
Food: 1
Service: 1
L Palmer-Owens
There was only one cashier and he was doing a refund so service was a little slow to get my food that was a few feet away.Only one young lady to make desserts so there was a line.The 3rd employee was drive threw.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Blizzard, Banana Split, Fish and Chips
celene lannan
Great manager, he was so friendly and helpful. My Sunday was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Kent Denmon
Can't lie. The strawberry shake here is better than the Golden Arches. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Cat Hess
2/1/24I came to do a 1-star review, only to find that I previously did one a few years ago! Well, I think I've learned my lesson. Dairy Queen just needs to close.We wanted ice cream tonight and decided to go to Dairy Queen since we hadn't been there in a while. Pulled up to be told that the ice cream was out, and it would be 15 minute wait. No worries, we decided to wait. Waited the 15 minutes, ordered our stuff, THEN we were told they were out of some of it. Okay. Little annoying, but we'll find something else. Placed our new order. THEN got asked if we're paying with a card, because they're only accepting cash right now.You couldn't have told us that 20 minutes ago??!!!I begin to see why we haven't been to DQ in so long. There's a Sweet Frog right across the parking lot and, with DQ's prices lately, it's not that much more expensive. And a LOT more value. I don't see a reason to return to DQ.Original reviewI wanted a banana split, but didn't want chocolate sauce or strawberry topping. No worries, I ordered it the way I wanted, with hot fudge, caramel, and pineapple topping. Only after I cashed out, did I find that I was charged for the toppings. I went back to the counter and explained that I didn't want extra toppings, these were replacements. The cashier couldn't help, so she got the manager.The manager chatted with an employee first, taking his personal order, THEN helped me. By explaining that the charge wasn't for extra toppings, but for replacing the original toppings. So, DQ charges customers to get orders the way they want??? Fine, but if that is the case, why did she charge me for pineapple topping, which is an original topping anyway???Either it's bad policy, or she's a liar.
Going to this DQ is regularly a terrible experience. The restaurant is dirty, the employees aren’t generally friendly, they usually are out front smoking, and the prepared ice cream (like dilly bars) look dirty and handled by a bunch of people. Last night was the best, they were out of ice cream at 7:45pm and couldn’t help anyone. They are the only DQ around, I rather go get Mc Flurry’s.
Atmosphere: 1
Food: 4
Service: 1
This is gotta be one of the worst places I’ve visited! We’ve been here a few places and every time there’s something going on: We happened to stop by on Free ice cream cone day and we didn’t even know but the minute we made eye contact with the employees smoking out front, we were told “Are you here for the free ice cream? Because we don’t have any”. Next few times we went and you can see the employees don’t care about their job and we have to always wait even when they’re not busy. Last time we stopped by, we were told to wait 15 min because they were out of ice cream and when the time came, we were told they didn’t know what was wrong with the machine and didn’t know how long it would be.The cleanliness of the place is really bad, it’s smells and it doesn’t feel welcoming.I’d say if you can, go somewhere else and don’t get disappointed. No wonder a bunch of places are closing now…
Waiting here in the drive thru line now for almost 30mins. I'm not sure how many people are not working in the restaurant but the wait time is ridiculous.
Atmosphere: 1
Service: 1
Title: Unprofessional Experience at Dairy QueenMy recent visit to Dairy Queen was marred by disorganization and unprofessionalism. Staff ignored customers, resulting in long waits and incorrect orders. Additionally, the manager seemed more interested in personal conversations than assisting their team. Overall, a disappointing experience that I won't be repeating.
Atmosphere: 1
Food: 3
Service: 1
Walked in and went through drive-in because I forgot a order, and Megan M was my clerk BOTH times for my order! Talk about quick service and hustle ty DQ!!! We need more like her!!Wheelchair accessibility: Right at the front!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 5 Lunch Burger, Blizzard, Ice Cream, Cake, Sandwich, Cheeseburger, French Fries, Banana Split, Oreo, Fries
Ordered via DoorDash. Didn’t receive all items even after driver inquired. When I called the store they put me on hold and hung up on me. Do not recommend. Horrible service and below average food. If it wasn’t for their blizzards they wouldn’t be in business
I ordered and paid for my food at 7:28pm at the drive thru. My order came to $61.67 for 4 combos, 3 of them included drinks and I ordered shakes for the drinks (3). This was my first time ordering shakes as drinks. When I asked about the pricing the manager said I was charged full price for the shakes. I said okay can I still get the drinks that come with the combos (3). He refused and said it would be more and he would have to redo the order. I said okay, I will just come in. At this point I had already received all of my order but 2 fries. I added on onion rings while waiting for the manager to adjust the price to reflect the additional charge. When he came over he tried to charge me for $2.99 ice cream cones. I didn’t agree with that telling him to redo the order understanding it was only $1.60 difference. He said, well I can’t help you, you can bring back the food and I will just give you a refund. I said I’m definitely not doing that. He walked away. By the time I left it was after 8pm. When I arrived home to feed my family the food was cold and shakes melted. The worst experience ever because a manager (Maybe Kevin) at DQ on Pulaski hwy refused to just give me 3 cups nor charge me $1.60 for the 3 cups. This was not how I expect to spend my time or money.
Service: 1
The food meets typical fast food standards, being satisfactory overall, with the ice cream being particularly outstanding.However, the downside is the cleanliness of the establishment. The floor is notably sticky, with food pushed against the walls and corners, and most of the tables require wiping down. Additionally, navigating around buckets to avoid leaks from the ceiling was inconvenient. With a thorough cleaning and consistent maintenance, I believe this place has the potential to stand out. It's essential to maintain regular cleaning schedules to uphold its standards after a deep clean.
Atmosphere: 2
Food: 4
Service: 4
If you know you’re giving out free cones you need more staff, if there is none; utilize the staff you have. Waited 30min to place
Food: 4
Service: 1
Recommended dishes: Ice Cream Cone, Fries
the past three times i’ve come, the blizzard ma nine is broken it’s been three times in a
Service: 1
Restaurantji Recommends
As soon as the employees became predominantly more black the service has only got worse. Waited 20 minutes for an Oreo blizzard. The service is a complete
Atmosphere: 1
Food: 1
Service: 1
There was only one cashier and he was doing a refund so service was a little slow to get my food that was a few feet away.Only one young lady to make desserts so there was a line.The 3rd employee was drive threw.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Blizzard, Banana Split, Fish and Chips
Great manager, he was so friendly and helpful. My Sunday was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Can't lie. The strawberry shake here is better than the Golden Arches. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
2/1/24I came to do a 1-star review, only to find that I previously did one a few years ago! Well, I think I've learned my lesson. Dairy Queen just needs to close.We wanted ice cream tonight and decided to go to Dairy Queen since we hadn't been there in a while. Pulled up to be told that the ice cream was out, and it would be 15 minute wait. No worries, we decided to wait. Waited the 15 minutes, ordered our stuff, THEN we were told they were out of some of it. Okay. Little annoying, but we'll find something else. Placed our new order. THEN got asked if we're paying with a card, because they're only accepting cash right now.You couldn't have told us that 20 minutes ago??!!!I begin to see why we haven't been to DQ in so long. There's a Sweet Frog right across the parking lot and, with DQ's prices lately, it's not that much more expensive. And a LOT more value. I don't see a reason to return to DQ.Original reviewI wanted a banana split, but didn't want chocolate sauce or strawberry topping. No worries, I ordered it the way I wanted, with hot fudge, caramel, and pineapple topping. Only after I cashed out, did I find that I was charged for the toppings. I went back to the counter and explained that I didn't want extra toppings, these were replacements. The cashier couldn't help, so she got the manager.The manager chatted with an employee first, taking his personal order, THEN helped me. By explaining that the charge wasn't for extra toppings, but for replacing the original toppings. So, DQ charges customers to get orders the way they want??? Fine, but if that is the case, why did she charge me for pineapple topping, which is an original topping anyway???Either it's bad policy, or she's a liar.
Service: 1