I have been visiting this location since 2020 as a daily commuter, and have spent a lot of money at this establishment. The last year and a half that stopped because of rudeness of employees .(just two). I have built rapport with manager Gabby and Lyndsey.. I it has got to a point that If I would order, I would ask anyone to prepare my food but Jada and one other girl with braces (because they were rude people, and made me feel uncomfortable with making my food/. drinks). Today, I asked another young lady to make my drink and food. Jada got an attitude and brought over the wrong food to me. Once, I told her it wasn’t correct, she raised her voice and snatched it. Please check your camera. Then attempted to go over and snatched donut wrapping paper and donuts as if I was going to receive that, I asked the cashier the same one to make my drink to fix my order, and she did. I would like to know from the owner is this acceptable. No one deserves to be treated like that visiting any establishment that they enjoyed so much, because there use to be stellar service.. #horrible
Atmosphere: 3
Food: 3
Service: 1
Sarah Handy
Well I come there one time a day for a frozen hot chocolate and I’m picky about it . The girls named Anise ,Jaida and zymira are one of the best teens in the island !!! Not once did I get an attitude which can happen in the food industry they made me completely comfortable to be picky . My drink is always made correctly and I wished I could tip them 20 doll each if I had it . I do try to give them something to show my appreciation. But I would like to stress these are the nicest young ladies and anybody that goes to Dunkin’ Donuts. I’m sure it’s treated wonderful and they’re accurate manners never have to wait more than a minute for a frozen drink and I could go on and on, but I think these girls for being nice to picky customers like me and getting the order correct every single time they deserve raises . I came back a second time and once again, no problem no puffin and puffin about my extra stuff. I need in my drink always so friendly, but I definitely need to shout out Lynn Jada and Zy you have a very good set of employees there they all deserve a raise such hearts for a young age and work hard and care about customers
Atmosphere: 5
Food: 5
Service: 5
Heather Wysong
I love this Dunkin location! My order is rarely wrong and the staff are very nice and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Hash Browns, Coffee Roll, Bacon Egg and Cheese
Gabrielle P
My hot latte had a weird odor and tasted like fish. When I poured it out the coffee had a green tinge to it. I don’t even know what they did to it for it to taste so disgusting. I have contacted corporate.
Atmosphere: 3
Food: 1
Service: 4
Thomas Collins
Neat and clean. Staff was friendly. Easy on/off Rt 50 near Bay bridge
Atmosphere: 4
Food: 4
Service: 5
Amy Lewis
Excellent service!! Very friendly staff!!
Atmosphere: 5
Food: 5
Service: 5
Robert Soltis
The doughnuts are pretty good. The problem was getting a cup of water. Apparently, they had to run down to the well (maybe a mile away) to get it. At least that's the conclusion I got from how long it took to get water. They struggled with what should have been the easiest part.
Atmosphere: 3
Food: 3
Service: 2
Brandon Cooper
Jam packed, but the Dunkin Team were very efficient.
Atmosphere: 5
Food: 5
Service: 5
Sharyn Yuloff
The main challenge is the women's room was out of tp and they were so busy, no one could take a moment to fix it.
At 1:40 pm, today, April 14, 2025, was my first visit to this location in a long time. I ordered via the app, order #811, a Caramel Craze Iced Signature Latte, and picked it up through the drive through. However, it didn’t taste right. It wasn’t sweet and it didn’t have any cinnamon sugar or caramel drizzle.
At 1:45 pm, I went back into the store and spoke to a clerk named Jaida. Jaida greeted me with a smile and asked how she could help because she remembered me from the drive thru. I explained to her how the drink was not correct and I asked for it to be remade. Behind the counter, two of her coworkers (a young girl and guy, both were possibly Hispanic) came to her side and listened. Jaida apologized and asked what I expected it to taste like, which I didn’t mind. I told her that the drink isn’t sweet, seemed to not have sugar because normally the drink has excess it the bottom when I order it, and it doesn’t taste like caramel like. Jaida told me other stores could have used granulated sugar instead of the liquid sugar they used which may be why I didn’t see any at the bottom of the drink. Also, if the drink didn’t have whipped cream, which mine did not, they would omit the toppings of cinnamon sugar and caramel drizzle. I explained that other locations don’t do that and I’d like my drink to be remade with everything the drink normal comes with, plus 3 extra sugars, and no whipped cream per my order’s instructions. Jaida told me that she was sure that the person made it according to the instructions; however, she would personally remake it with my preferences and apologized for the inconvenience. In the background, the two coworkers whispered and laughed with each other while Jaida and I spoke, and walked away when Jaida agreed to remake my order. The younger girl coworker went into the back and the guy coworker looked at me again from the pickup station and laughed. I thanked Jaida for her professionalism and she left to remake my drink.
A few moments later, Jaida came back and gave me my drink at the pick-up station. One of the coworkers, the young girl, was now at the counter. She watched me as a I approached the counter, she gave me a nasty smirk and walked away. I think she is the employee who incorrectly made my drink the first time. Another employee (female) came behind the counter, welcomed me to the store, and asked me if I needed anything. I told her that I’d like to speak to Jaida. Jaida came back, I thanked her for remaking the drink because it was perfect and thanked her for professionalism again.
No one is perfect and accidents can happen with orders. Regardless, there is no excuse for the unprofessionalism of the younger guy and girl to actually talk about me, laugh at me to my face, and ignore me. Management, you are very fortunate to have an employee like Jaida working for you because her work ethic helped to balance the unprofessionalism of your other employees.
Jennifer Parks
Hailey is The BEST ,Always smiling and very helpful to me helping me choose exactly what I like.She goes above& beyond.Keep shining Hailey hope to see you excel to management some day.
Paul “Your Fellow Traveler”
Typical dunkin location, very busy as usual in the am
Jillian Doh
The girl at the front was so kind and polite. Didn’t get anything wrong and even helped me with the app because i couldn’t figure it out! I think her name was Alexia, she made my experience great!
I have been visiting this location since 2020 as a daily commuter, and have spent a lot of money at this establishment. The last year and a half that stopped because of rudeness of employees
.(just two).
I have built rapport with manager Gabby and Lyndsey.. I it has got to a point that If I would order, I would ask anyone to prepare my food but Jada and one other girl with braces (because they were rude people, and made me feel uncomfortable with making my food/. drinks).
Today, I asked another young lady to make my drink and food. Jada got an attitude and brought over the wrong food to me.
Once, I told her it wasn’t correct, she raised her voice and snatched it. Please check your camera. Then attempted to go over and snatched donut wrapping paper and donuts as if I was going to receive that, I asked the cashier the same one to make my drink to fix my order, and she did. I would like to know from the owner is this acceptable. No one deserves to be treated like that visiting any establishment that they enjoyed so much, because there use to be stellar service.. #horrible
Atmosphere: 3
Food: 3
Service: 1
Well I come there one time a day for a frozen hot chocolate and I’m picky about it . The girls named Anise ,Jaida and zymira are one of the best teens in the island !!! Not once did I get an attitude which can happen in the food industry they made me completely comfortable to be picky . My drink is always made correctly and I wished I could tip them 20 doll each if I had it . I do try to give them something to show my appreciation. But I would like to stress these are the nicest young ladies and anybody that goes to Dunkin’ Donuts. I’m sure it’s treated wonderful and they’re accurate manners never have to wait more than a minute for a frozen drink and I could go on and on, but I think these girls for being nice to picky customers like me and getting the order correct every single time they deserve raises . I came back a second time and once again, no problem no puffin and puffin about my extra stuff. I need in my drink always so friendly, but I definitely need to shout out Lynn Jada and Zy you have a very good set of employees there they all deserve a raise such hearts for a young age and work hard and care about customers
Atmosphere: 5
Food: 5
Service: 5
I love this Dunkin location! My order is rarely wrong and the staff are very nice and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Hash Browns, Coffee Roll, Bacon Egg and Cheese
My hot latte had a weird odor and tasted like fish. When I poured it out the coffee had a green tinge to it. I don’t even know what they did to it for it to taste so disgusting. I have contacted corporate.
Atmosphere: 3
Food: 1
Service: 4
Neat and clean. Staff was friendly. Easy on/off Rt 50 near Bay bridge
Atmosphere: 4
Food: 4
Service: 5
Excellent service!! Very friendly staff!!
Atmosphere: 5
Food: 5
Service: 5
The doughnuts are pretty good. The problem was getting a cup of water. Apparently, they had to run down to the well (maybe a mile away) to get it. At least that's the conclusion I got from how long it took to get water. They struggled with what should have been the easiest part.
Atmosphere: 3
Food: 3
Service: 2
Jam packed, but the Dunkin Team were very efficient.
Atmosphere: 5
Food: 5
Service: 5
The main challenge is the women's room was out of tp and they were so busy, no one could take a moment to fix it.
Dunking for life
Restaurantji Recommends
It's our go-to place with the grandkids
At 1:40 pm, today, April 14, 2025, was my first visit to this location in a long time. I ordered via the app, order #811, a Caramel Craze Iced Signature Latte, and picked it up through the drive through. However, it didn’t taste right. It wasn’t sweet and it didn’t have any cinnamon sugar or caramel drizzle.
At 1:45 pm, I went back into the store and spoke to a clerk named Jaida. Jaida greeted me with a smile and asked how she could help because she remembered me from the drive thru. I explained to her how the drink was not correct and I asked for it to be remade. Behind the counter, two of her coworkers (a young girl and guy, both were possibly Hispanic) came to her side and listened. Jaida apologized and asked what I expected it to taste like, which I didn’t mind. I told her that the drink isn’t sweet, seemed to not have sugar because normally the drink has excess it the bottom when I order it, and it doesn’t taste like caramel like. Jaida told me other stores could have used granulated sugar instead of the liquid sugar they used which may be why I didn’t see any at the bottom of the drink. Also, if the drink didn’t have whipped cream, which mine did not, they would omit the toppings of cinnamon sugar and caramel drizzle. I explained that other locations don’t do that and I’d like my drink to be remade with everything the drink normal comes with, plus 3 extra sugars, and no whipped cream per my order’s instructions. Jaida told me that she was sure that the person made it according to the instructions; however, she would personally remake it with my preferences and apologized for the inconvenience. In the background, the two coworkers whispered and laughed with each other while Jaida and I spoke, and walked away when Jaida agreed to remake my order. The younger girl coworker went into the back and the guy coworker looked at me again from the pickup station and laughed. I thanked Jaida for her professionalism and she left to remake my drink.
A few moments later, Jaida came back and gave me my drink at the pick-up station. One of the coworkers, the young girl, was now at the counter. She watched me as a I approached the counter, she gave me a nasty smirk and walked away. I think she is the employee who incorrectly made my drink the first time. Another employee (female) came behind the counter, welcomed me to the store, and asked me if I needed anything. I told her that I’d like to speak to Jaida. Jaida came back, I thanked her for remaking the drink because it was perfect and thanked her for professionalism again.
No one is perfect and accidents can happen with orders. Regardless, there is no excuse for the unprofessionalism of the younger guy and girl to actually talk about me, laugh at me to my face, and ignore me. Management, you are very fortunate to have an employee like Jaida working for you because her work ethic helped to balance the unprofessionalism of your other employees.
Hailey is The BEST ,Always smiling and very helpful to me helping me choose exactly what I like.She goes above& beyond.Keep shining Hailey hope to see you excel to management some day.
Typical dunkin location, very busy as usual in the am
The girl at the front was so kind and polite. Didn’t get anything wrong and even helped me with the app because i couldn’t figure it out! I think her name was Alexia, she made my experience great!
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