Rita's Italian Ice & Frozen Custard

Ordered a pumpkin milkshake that tasted like metal or disinfectant. Very disappointed!

Food: 1

What has happened to their chocolate Italian ice? It was not good. At all. If I closed my eyes I wouldn't even be able to tell you that it was chocolate.It mostly tasted like the way their store smells. I have been there many times and the quality was always good.I don't know what has changed.

Atmosphere: 4

Service: 5

Rita’s at Queenstown Outlets is the perfect treat after a day of shopping! Conveniently located right within the outlets, it’s my go-to stop to cool off and recharge. Their Italian ice is always refreshing, with a variety of flavors to satisfy every craving, and the frozen custard is just as delicious. The staff is friendly, and the service is quick, so you can grab your treat and get back to exploring the shops. Whether you’re with family or friends, stopping by Rita’s adds a sweet finish to your shopping trip at Queenstown Outlets!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Root Beer Float, Custard, Choose a Custard, Strawberry Shortcake, Cookies Cream, Mango Ice, Cherry Gelato

Very good milkshake. Good service!

Atmosphere: 4

Food: 4

Service: 4

The Italian ice tastes good I tried the blue raspberry ice

Atmosphere: 5

Food: 5

Service: 5

Worst experience ever our order taker Mrs. Alyssa was on the floor to begin with, while waiting at the window for assistance. Then my order is taken and I am handed the wrong item she looks at me in the eyes and then proceeds to go back to fix it. No sorry nothing, and the wrong order was found at the bottom of my correct order , couldn’t even switch the cup!

Service: 1

I would add a pic, but the hand scooped salted caramel brownie custard cone is gone! Yum!!! Thank you!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

great service! Had a nice girl named sofie, she always had a smile on her face, great service!

Atmosphere: 4

Food: 5

Service: 5

Custard and Italian ice are great, but the staff had trouble understanding my order. They gave me the wrong thing and when I tried to re-order, I had to explain for about a whole 60 seconds that I just wanted a singular cup of custard.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Custard

Over the last couple of months there has been some type of problem each time I go. If I explain the problem or have a question, the staff will just stare at me with a smirk on their face. They have completely ignored at times, shrugged their shoulders, have said, “I don’t know” and then stare at you. I have never seen anything like it!

I have been trying to get my reward since they opened this year, each time I give them my app to scan, I am told anything from “we do not accept apps at this location” (which is false because this is the same location I received my rewards from last year) to “our rewards isn’t working today” or the usual staring at me as if they do not hear me.

Considering no one looks over 13, I have sort of just laughed and brushed it off most times when either I’m told rewards do not work and no one knows when it will and sorry you will just not receive your free item or the wrong order is given to me and still they stare and will do nothing about it or if you ask for toppings, you might as well have ordered plain because it barely looks like they put any toppings on it! I have brushed under the rug until last night, I have had it with these kids and their attitudes or laziness or just not trained properly.

Last night I ordered a pup cup. First, the young girl tries to charge me over $5 which has happened in the past and when I confront the cashier that it should only be approx $2.40, most of the time they try to convince me they are right and I’ll let it go and pay more. Since there is always a problem, I was not willing to let it go and pay more than I’m supposed to this time.

The first young lady who told me over $5 did come back and say she made a mistake and rung it up wrong and then told me $2.40. So far so good! Then she took several minutes to come back and tells me they are out of the little peanut butter dog bone treats that go on top. No problem, I let that go even though it’s one of the main things! She hands me the cup which felt light but didn’t really pay attention. I get back to my car to give to my dog and I notice it was just a squirt of whip cream and like a dab of peanut butter sauce. A pup cup is supposed to be vanilla custard with swirls of peanut butter sauce and a handful of mini bones on top. I was not willing to let it go again!

A different young girl comes to the window and I tell her I only received whip cream and I paid for a pup cup. I said, well isn’t it supposed to be vanilla custard with PB sauce and bones on top? She says , yes, but we are out of custard and dog treats. I said, ok, so you all just gave me what you wanted to without telling me and charging me for a pup cup that I didn’t receive? Shrug of the shoulders again. I asked for my money back and told her I am not paying $2.40 for a glob of whip cream. She insisted she was not able to give me a different item or give my money back. I explained to her how every time i come here there is a different problem and I get the same result of you all smirking , staring and saying there is nothing you can do about it. I then proceeded to tell her how I was just there the day before and miraculously the rewards app was working (although I still did not received my free item that was earned months ago) and now tonight the app isn’t working again , how does this happen!? More smirking and saying I’m
sorry, I can’t do anything blah blah……
I asked to speak to a manager, she then tells me there are no managers. I ask, “ok, when will a manager be here to speak to”? She says, we don’t have managers, we have supervisors. (OMG)
Ok, who is the supervisor, I asked. She says, I am. Lord help me, she looked like she was 13! I said , “ok, so you are the supervisor and you charged me for an item you didn’t have and failed to tell me before you took my money and allow me to decide if I wanna pay for a glob of whip cream or not and now you are refusing to give my money back”?
Smirk , shrug, sho

Food: 2

Service: 1

Rita’s water ice is the best!!! The service here was great. Will be back again!!

Atmosphere: 5

Food: 5

Service: 5

The treats were good. They always are, however, the prices at this location are ridiculous. We spent close to $19 on a concrete and small sundae. The Ritas local to our house would have charged $12. Disappointed and definitely don't plan on coming back to this location because of the prices.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Custard

The custard was like eating reg ice cream. It didn’t taste like custard at all. And the price was higher than other locations. We ordered a large and it only had one swirl.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Custard

Friendly fast service and great ice cream

Atmosphere: 5

Food: 5

Service: 5

My dog loves the pup cup!

Atmosphere: 5

Food: 5

Service: 5