My experience was horrible. So I went there on Wednesday, January 7th 10:30am. So I go to the register to order my food. I asked for a 3pc clcombo and requested for all wings. So the lady went to the back, I’m guessing to talk with the manager. She comes back out and say I can purchase 3 wings and a biscuit but can’t get a 3pc combo with all wings. I explain to her that didn’t make sense and she refused to accommodate. I politely walked out and went to the KFC at the Oxon, MD location and asked for the same thing and they gave me my order with no problem. After I completed the order I explained the encounter I had with the KFC at Marlow Heights to the Oxon Hill staff and their faces looked confused and said that what Marlow did don’t make sense.
Please KFC management if you see this review you need to do some thorough investigation into your Marlow Heights location on their customer service. They let $15 walk out the door behind something that did not make sense. So I’m sure other customers experience things like this and your business will lose money behind this bad staff.
Atmosphere: 1
Food: 1
Service: 1
Victoria
Great value options
Atmosphere: 5
Food: 5
Service: 5
Prudence Adler (Pj)
I ordered in the app. My order was wrong again, this is very typical of this location. I tried calling the store, it's obviously a Google phone number, it rings untill it finally gives a message that storage is full. No one picks up and you can't leave a message. Had to go back to retrieve about $24 of missing food.
Atmosphere: 1
Food: 3
Service: 1
Tiffany Harrison
Friendly, fast and fresh almost every visit.
Atmosphere: 5
Food: 5
Service: 5
Cherronne Alston
My order was wrong And it’s not acceptable I Ordered Thru door dash this looks nothing like 2 3piece combos and the packaging is horrible
Food: 1
Service: 1
Erika Lindsey
Is this one of your managers?
Service: 5
Rondale Baker
How is it that the new potato wedges are back and honey BBQ wings and this establishment has none
Atmosphere: 1
Food: 1
Service: 1
Ms. January
I have been to this KFC before . Today I went a purchase the $7 box and when I opened ED the box the thigh looked as if it was brunt so I asked for a better looking thigh when the guy in the drive thru gave it back it looked as tho the thigh wasn't done so I decided to go inside when I went inside to ask for another better thigh or just give me another leg they said I xould not have a leg because of the special so I ask for a refund the manager Ms.Jackson told the worker that they didn't give refunds. I'm disappointed and the manager was very very very unprofessional. I will not attend thus KFC again.
Atmosphere: 1
Food: 1
Service: 1
FLS
The food was good, but the floor and the counter with the soda machine do need some cleaning up
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Classic Chicken Sandwich, Fried Chicken and Mashed Potato, 5 PC Tenders Big Box, 8 PC Chicken Meal
M W
I placed the order on the app before driving to the store. The app displayed 5-15 mins, however I waited another 20 mins in the store. There were about 10 customers waiting when I walked in. There was no service, no greetings, no smile but keep telling you that you have to wait. I had to remind the manager that I placed the order before I came in since he kept telling me he needs to fulfill the order for other customers who physically came in before me. Chicken was not crispy when I got it. Do yourself a favor and go to different stores
Please tell me how do you have a 30 minute wait on chicken and that is what you sell. That is called poor management. This is definitely an impact on customer service.
Atmosphere: 1
Food: 1
Service: 1
Netta Smith
Hello everyone. Haven't had KFC.About a year. My grandson ordered a spicy chicken sandwich meaI .Ordered the chicken strips.Was good.A great blessings and samaritan .Paid the balance for my grandson. Before I could take my money out.Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Mashed Potato
Sara Sylvan
Don’t bother to order from here they mess up the items
Felicia Ross
Fast but slow on the wait time.
Atmosphere: 3
Food: 5
Service: 3
Dora F
I ordered two meals it supposed to be here at 4:45 no show than I get a text saying delay another time 5:30-5:50 I called KFC I of the worker said she made my order and it's been pick-up? But no delivery yet so I call customer service they just refunded my money I have to wait 5-7 days to get my money back. Because someone stole my food so I see you can't trust the drivers. Or they just give anyone the comes in just standing an looking Probably asked them was they coming to pick up a order. Yes will be the answer it's a free meal to them. Beware of people looking for a hand out they don't have to be on the streets. They are in restaurants too KFC in Temple Texas.
My experience was horrible. So I went there on Wednesday, January 7th 10:30am. So I go to the register to order my food. I asked for a 3pc clcombo and requested for all wings. So the lady went to the back, I’m guessing to talk with the manager. She comes back out and say I can purchase 3 wings and a biscuit but can’t get a 3pc combo with all wings. I explain to her that didn’t make sense and she refused to accommodate. I politely walked out and went to the KFC at the Oxon, MD location and asked for the same thing and they gave me my order with no problem. After I completed the order I explained the encounter I had with the KFC at Marlow Heights to the Oxon Hill staff and their faces looked confused and said that what Marlow did don’t make sense.
Please KFC management if you see this review you need to do some thorough investigation into your Marlow Heights location on their customer service. They let $15 walk out the door behind something that did not make sense. So I’m sure other customers experience things like this and your business will lose money behind this bad staff.
Atmosphere: 1
Food: 1
Service: 1
Great value options
Atmosphere: 5
Food: 5
Service: 5
I ordered in the app. My order was wrong again, this is very typical of this location. I tried calling the store, it's obviously a Google phone number, it rings untill it finally gives a message that storage is full. No one picks up and you can't leave a message. Had to go back to retrieve about $24 of missing food.
Atmosphere: 1
Food: 3
Service: 1
Friendly, fast and fresh almost every visit.
Atmosphere: 5
Food: 5
Service: 5
My order was wrong And it’s not acceptable I Ordered Thru door dash this looks nothing like 2 3piece combos and the packaging is horrible
Food: 1
Service: 1
Is this one of your managers?
Service: 5
How is it that the new potato wedges are back and honey BBQ wings and this establishment has none
Atmosphere: 1
Food: 1
Service: 1
I have been to this KFC before . Today I went a purchase the $7 box and when I opened ED the box the thigh looked as if it was brunt so I asked for a better looking thigh when the guy in the drive thru gave it back it looked as tho the thigh wasn't done so I decided to go inside when I went inside to ask for another better thigh or just give me another leg they said I xould not have a leg because of the special so I ask for a refund the manager Ms.Jackson told the worker that they didn't give refunds. I'm disappointed and the manager was very very very unprofessional. I will not attend thus KFC again.
Atmosphere: 1
Food: 1
Service: 1
The food was good, but the floor and the counter with the soda machine do need some cleaning up
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Classic Chicken Sandwich, Fried Chicken and Mashed Potato, 5 PC Tenders Big Box, 8 PC Chicken Meal
I placed the order on the app before driving to the store. The app displayed 5-15 mins, however I waited another 20 mins in the store. There were about 10 customers waiting when I walked in. There was no service, no greetings, no smile but keep telling you that you have to wait. I had to remind the manager that I placed the order before I came in since he kept telling me he needs to fulfill the order for other customers who physically came in before me. Chicken was not crispy when I got it. Do yourself a favor and go to different stores
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Please tell me how do you have a 30 minute wait on chicken and that is what you sell. That is called poor management. This is definitely an impact on customer service.
Atmosphere: 1
Food: 1
Service: 1
Hello everyone. Haven't had KFC.About a year. My grandson ordered a spicy chicken sandwich meaI .Ordered the chicken strips.Was good.A great blessings and samaritan .Paid the balance for my grandson. Before I could take my money out.Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Mashed Potato
Don’t bother to order from here they mess up the items
Fast but slow on the wait time.
Atmosphere: 3
Food: 5
Service: 3
I ordered two meals it supposed to be here at 4:45 no show than I get a text saying delay another time 5:30-5:50 I called KFC I of the worker said she made my order and it's been pick-up? But no delivery yet so I call customer service they just refunded my money I have to wait 5-7 days to get my money back. Because someone stole my food so I see you can't trust the drivers. Or they just give anyone the comes in just standing an looking Probably asked them was they coming to pick up a order. Yes will be the answer it's a free meal to them. Beware of people looking for a hand out they don't have to be on the streets. They are in restaurants too KFC in Temple Texas.
Atmosphere: 1
Food: 1
Service: 1
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