This is a convenient Starbucks location on my morning commute to work. I love their Chai Tea, hot or frozen, and their scones. The seating areas and bathrooms are mostly clean, and I appreciate the gender neutral bathrooms. Another garbage can is needed near the front entrance. The staff is mainly friendly, and there is a sign posted in the window about inclusiveness. However, as a late-middle-aged person, I will say that I am not always treated well there. Granted, this location is close to Towson University (my alma mater), and usually full of students. However, a few of the teenaged/early-20s young ladies employed there can be less than patient, less than friendly, and I have even been the recipient of eye-rolling twice. Does inclusiveness not also pertain to people of my generation? Or is ageism acceptable at Starbucks? Well, my lack of tipping on those occasions was also a statement about the poor service I received on those visits.
Update from 12-16-24: The young man who took my order was both professional and polite. However, I emphasized "no whipped cream" on my drink... and there was whipped cream added. This is a health concern for me, as I am very limited in both how much sugar, and how much dairy, I can have daily (for separate health issues). I'd appreciate it if staff members could be more careful about order details... it's not always a picky-customer issue; it can be a health issue.
Dietary restrictions: Be careful - the staff is not always careful about dietary restrictions when you place your order.
Atmosphere: 2
Food: 4
Service: 1
Dawn Springer
This Starbucks has horrible customer service. They have gotten my order wrong several times. I always get the same order caramel macchiato with oatmilk no foam and only 1 pump of vanilla. I usually just trust that I was given the right order but unfortunately today I was given the completely wrong drink. And when I went inside to get my order done correctly I was still not given the right order. I usually enjoy Starbucks but they have completely ruined the experience and the workers are a poor representation of this business.
Iris Davenport
Placed a mobile order. When I arrived I was promptly greeted. Then nothing else. No one asked my name. People came in after me. We're asked their names. Eventually once everyone else was gone, and me looking pissed. I was asked my name. They had never started my drink order. I feel like the drive thru is the priority here. I don't understand the point of the order ahead mobile order if you are not gonna make it until after I get there, after waiting 10 mins once I arrived. Almost 20 minutes to make an ice coffee and heat up a Danish? This made me late for work. I could've saved my time and just waited to order when I arrived. It probably would've been quicker.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Iced Caramel Apple Cream Latte
Lindsay Thweatt
As I got to the end of my drink, I tasted this piece of plastic with unknown visible particles on it. I’m not too keen on finding stuff in my drink. So yeah.
Atmosphere: 2
Food: 1
Service: 2
Toshiba G
Mocha Cookie Crumble for the win?
Atmosphere: 5
Food: 4
Service: 4
Alicia Allen
I ordered a cold brew, black, and there was a ton of sugar in it.
Food: 3
Service: 4
Ira Miller
Always friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Erasmo Barrera
Great baristas, great coffee, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Ian GB
Nice and friendly atmosphere the workers create.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Smoked Bacon Egg and Cheese
I am always nervous to visit any Starbucks thar isn't my own, because I always have issues with my drink being made wrong, but this Starbucks got it right every single time (5 days, probably about 7 times)! It was absolutely perfect! It really helped a trip, where everything seemed to be going wrong, a little better! It did cost a little more than my drink down in Florida, but that is OK, it was well worth it!
Service: 5
Sampson Jaraan
I just wanted to come on here and personally thank this location for serving the students at Towson University. Big thanks for sponsoring the SPMT Showcase on April 29, 2024 held at the university. The coffee beans will go to good use. This establishment means a lot to us students, thanks to the great drinks and service.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Edmunds
Standard Starbucks experience
Atmosphere: 4
Food: 4
Service: 5
George
Clean facility, prompt attention with awesome customer service/attention to detail.
This is a convenient Starbucks location on my morning commute to work. I love their Chai Tea, hot or frozen, and their scones. The seating areas and bathrooms are mostly clean, and I appreciate the gender neutral bathrooms. Another garbage can is needed near the front entrance. The staff is mainly friendly, and there is a sign posted in the window about inclusiveness. However, as a late-middle-aged person, I will say that I am not always treated well there. Granted, this location is close to Towson University (my alma mater), and usually full of students. However, a few of the teenaged/early-20s young ladies employed there can be less than patient, less than friendly, and I have even been the recipient of eye-rolling twice. Does inclusiveness not also pertain to people of my generation? Or is ageism acceptable at Starbucks? Well, my lack of tipping on those occasions was also a statement about the poor service I received on those visits.
Update from 12-16-24: The young man who took my order was both professional and polite. However, I emphasized "no whipped cream" on my drink... and there was whipped cream added. This is a health concern for me, as I am very limited in both how much sugar, and how much dairy, I can have daily (for separate health issues). I'd appreciate it if staff members could be more careful about order details... it's not always a picky-customer issue; it can be a health issue.
Dietary restrictions: Be careful - the staff is not always careful about dietary restrictions when you place your order.
Atmosphere: 2
Food: 4
Service: 1
This Starbucks has horrible customer service. They have gotten my order wrong several times. I always get the same order caramel macchiato with oatmilk no foam and only 1 pump of vanilla. I usually just trust that I was given the right order but unfortunately today I was given the completely wrong drink. And when I went inside to get my order done correctly I was still not given the right order. I usually enjoy Starbucks but they have completely ruined the experience and the workers are a poor representation of this business.
Placed a mobile order. When I arrived I was promptly greeted. Then nothing else. No one asked my name. People came in after me. We're asked their names. Eventually once everyone else was gone, and me looking pissed. I was asked my name. They had never started my drink order. I feel like the drive thru is the priority here. I don't understand the point of the order ahead mobile order if you are not gonna make it until after I get there, after waiting 10 mins once I arrived. Almost 20 minutes to make an ice coffee and heat up a Danish? This made me late for work. I could've saved my time and just waited to order when I arrived. It probably would've been quicker.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Iced Caramel Apple Cream Latte
As I got to the end of my drink, I tasted this piece of plastic with unknown visible particles on it. I’m not too keen on finding stuff in my drink. So yeah.
Atmosphere: 2
Food: 1
Service: 2
Mocha Cookie Crumble for the win?
Atmosphere: 5
Food: 4
Service: 4
I ordered a cold brew, black, and there was a ton of sugar in it.
Food: 3
Service: 4
Always friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Great baristas, great coffee, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Nice and friendly atmosphere the workers create.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Smoked Bacon Egg and Cheese
Enjoyed the experience, it so relaxing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caprese Panini
Restaurantji Recommends
I am always nervous to visit any Starbucks thar isn't my own, because I always have issues with my drink being made wrong, but this Starbucks got it right every single time (5 days, probably about 7 times)! It was absolutely perfect! It really helped a trip, where everything seemed to be going wrong, a little better! It did cost a little more than my drink down in Florida, but that is OK, it was well worth it!
Service: 5
I just wanted to come on here and personally thank this location for serving the students at Towson University. Big thanks for sponsoring the SPMT Showcase on April 29, 2024 held at the university. The coffee beans will go to good use. This establishment means a lot to us students, thanks to the great drinks and service.
Atmosphere: 5
Food: 5
Service: 5
Standard Starbucks experience
Atmosphere: 4
Food: 4
Service: 5
Clean facility, prompt attention with awesome customer service/attention to detail.
Drive
Food: 3
Service: 5
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