This location is now a pick up only location; just something to be aware of rather than your typical come in and grab a table starbucks. However, the staff was friendly and each time we've ordered from here the drinks are made well and timely.
Atmosphere: 5
Food: 5
Service: 5
Novoa Champion
Boy with the glasses and short dreads just rude and nasty. The manager didn’t seem to care. He was snarky about my drink And then when I told the girl my sandwich was cold he said it’s because it was sitting there in the snarky tone again. I opened it to have the girl touch so that she can see that it was cold like ice and not “sitting there” type of cold. Very rude and petty.
Atmosphere: 1
Food: 1
Service: 2
s brown
I didn’t like the customer service. The drink wasn’t good and made wrong. The “manager” wasn’t listening and it seem as though I was bothering him.
Alexander Yim
This morning, I visited this small coffee shop for the first time without using its mobile app to purchase a cup of coffee. The barista was courteous and helpful. My hot beverage (Caffe Americano with cream and sugar) was ready in 7 minutes or so. However, this coffee shop lacked seating and tables, making it unsuitable for those Starbucks customers who need to use notebook PC or Mac laptops to work remotely while enjoying hot breakfast sandwiches & wraps with a cup of Brewed Caffe Verona Clover Vertica. 🙁🤔
Atmosphere: 2
Food: 3
Service: 4
Karen Ag
They told me that you can only order on the app so you can't just stop by and buy something!!!! 😖
Longsnows Moon
How am I paying $5.99 for a cup that isn't mostly foam?
Atmosphere: 3
Food: 3
Service: 2
Navah Mowery
Customer connections must be a low point for this store because I cannot get over how rudely I was treated at this store. Super disappointing, and this is coming from someone who works at another Starbucks Location that actually welcomes their clientele.
Service: 1
Cindy H9869
Every time I’m at this location they’re super friendly, make my drink perfectly and service is quick! One of my favorite locations!
Atmosphere: 5
Food: 5
Service: 5
Konjea Matthews
Nice location customer service could be better.
Atmosphere: 2
Food: 3
Service: 1
Mary McMahon
This used to be such a nice little Starbucks, and one of my personal favorites because it’s the only one I had ever been to that had a Little Free Library! To my dismay they have since renovated it so that it’s even smaller and less welcoming to customers than the one inside of the mall. There are no tables or chairs, you can no longer access the restrooms, and the little free library I loved is long gone. They clearly want you to grab your drink and get out ASAP. If you want a place to drink coffee and relax now, this isn’t it. I recommend going over to The Bun Shop if you want to sit, relax, study or work while drinking your coffee. I doubt I will be visiting this Starbucks location ever again.
Robotic, unwelcoming, void of humanity, and not a warm place to enjoy a coffee. Refuse to ever come back.
Van Nguyen
This will be my last time at this place. I asked for a venti ice match latte with 2 pump of classic syrup. I always order this drink so I know its price is only $6.31.. the cashier said she did not have a venti cup so I said okay just ring me up for a grande cup. Even with the grande cup my drink came up to $6.80. So, I question that and asked her why.The cashier started to raise her voice at me and changed her attitude…This is a business so run like one.
Atmosphere: 1
Food: 1
Service: 1
tamara matovik
Charged me $21 extra on mobile order, never got my money back. Contacted customer service about 6 times now.
Stace D
It's been a while since I've visited this Starbucks, but I had some time to kill in the area and just wanted a nice hot coffee. Very disheartening to see that they have renovated this location to make it completely unwelcoming. The cafe with it's tables and chairs is gone, so I guess this location is take-out only?Also, no menu or display case. I guess you're just supposed to do everything on the app and just come in to pick up your drink and leave? No human interaction ...A very Orwell-esque turn for a company that popularized cafe culture in America, but I guess it's a sign of the times.
Atmosphere: 1
Gracie Carney
What kind of world do we live in where it’s a requirement to pick up a mobile order, where speaking to a real human about something you’re purchasing isn’t the norm. I profoundly do not believe in this set up of store. No place to sit and connect with people, something that the already soulless Towson needs more of. This kind of store contributes nothing to society, and for that, Starbucks should be ashamed.
This location is now a pick up only location; just something to be aware of rather than your typical come in and grab a table starbucks. However, the staff was friendly and each time we've ordered from here the drinks are made well and timely.
Atmosphere: 5
Food: 5
Service: 5
Boy with the glasses and short dreads just rude and nasty. The manager didn’t seem to care. He was snarky about my drink
And then when I told the girl my sandwich was cold he said it’s because it was sitting there in the snarky tone again. I opened it to have the girl touch so that she can see that it was cold like ice and not “sitting there” type of cold. Very rude and petty.
Atmosphere: 1
Food: 1
Service: 2
I didn’t like the customer service. The drink wasn’t good and made wrong. The “manager” wasn’t listening and it seem as though I was bothering him.
This morning, I visited this small coffee shop for the first time without using its mobile app to purchase a cup of coffee. The barista was courteous and helpful. My hot beverage (Caffe Americano with cream and sugar) was ready in 7 minutes or so. However, this coffee shop lacked seating and tables, making it unsuitable for those Starbucks customers who need to use notebook PC or Mac laptops to work remotely while enjoying hot breakfast sandwiches & wraps with a cup of Brewed Caffe Verona Clover Vertica. 🙁🤔
Atmosphere: 2
Food: 3
Service: 4
They told me that you can only order on the app so you can't just stop by and buy something!!!! 😖
How am I paying $5.99 for a cup that isn't mostly foam?
Atmosphere: 3
Food: 3
Service: 2
Customer connections must be a low point for this store because I cannot get over how rudely I was treated at this store. Super disappointing, and this is coming from someone who works at another Starbucks Location that actually welcomes their clientele.
Service: 1
Every time I’m at this location they’re super friendly, make my drink perfectly and service is quick! One of my favorite locations!
Atmosphere: 5
Food: 5
Service: 5
Nice location customer service could be better.
Atmosphere: 2
Food: 3
Service: 1
This used to be such a nice little Starbucks, and one of my personal favorites because it’s the only one I had ever been to that had a Little Free Library! To my dismay they have since renovated it so that it’s even smaller and less welcoming to customers than the one inside of the mall. There are no tables or chairs, you can no longer access the restrooms, and the little free library I loved is long gone. They clearly want you to grab your drink and get out ASAP. If you want a place to drink coffee and relax now, this isn’t it. I recommend going over to The Bun Shop if you want to sit, relax, study or work while drinking your coffee. I doubt I will be visiting this Starbucks location ever again.
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
Robotic, unwelcoming, void of humanity, and not a warm place to enjoy a coffee. Refuse to ever come back.
This will be my last time at this place. I asked for a venti ice match latte with 2 pump of classic syrup. I always order this drink so I know its price is only $6.31.. the cashier said she did not have a venti cup so I said okay just ring me up for a grande cup. Even with the grande cup my drink came up to $6.80. So, I question that and asked her why.The cashier started to raise her voice at me and changed her attitude…This is a business so run like one.
Atmosphere: 1
Food: 1
Service: 1
Charged me $21 extra on mobile order, never got my money back. Contacted customer service about 6 times now.
It's been a while since I've visited this Starbucks, but I had some time to kill in the area and just wanted a nice hot coffee. Very disheartening to see that they have renovated this location to make it completely unwelcoming. The cafe with it's tables and chairs is gone, so I guess this location is take-out only?Also, no menu or display case. I guess you're just supposed to do everything on the app and just come in to pick up your drink and leave? No human interaction ...A very Orwell-esque turn for a company that popularized cafe culture in America, but I guess it's a sign of the times.
Atmosphere: 1
What kind of world do we live in where it’s a requirement to pick up a mobile order, where speaking to a real human about something you’re purchasing isn’t the norm. I profoundly do not believe in this set up of store. No place to sit and connect with people, something that the already soulless Towson needs more of. This kind of store contributes nothing to society, and for that, Starbucks should be ashamed.
Atmosphere: 1
Food: 3
Service: 3
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