So many bad reviews, so I feel compelled to add a positive one. This location has been wonderful. The food is great. The cost is reasonable. The employees are friendly and as quick as possible.
Atmosphere: 5
Food: 5
Service: 5
Nica
I decided to give this place a try. This is my first and last time ordering from them. I ordered online for pick up 2 kale Caesar salads. When I got home, I see that it’s hardly any salad in the bowl. I paid $22 for 2 salads(including the $4 off coupon). Even if the two salads were combined, it’s not worth it.
Atmosphere: 3
Food: 1
Service: 3
Nicole Sosa
Found a big bug in my salad today I'm so glad I didn't eat it I'm done
Sophia Nicole
Did a mobile order, on the app it said complete. As I go in to find my order, the girl in the front looked at me knowing I was looking for it as she was STILL making it, left it to the side then went on to make 2 other customer’s food when they just walked in. Ended up waiting for 15 more minutes. If the food is not complete, don't say that it is. Waste of time. The girl also had an attitude.
Service: 1
Elaine Yang
Charity was absolutely amazing! From start to finish her bubbly personality and sweet disposition made my experience amazing. My salmon bowl was also so delicious and nutritious. 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
David Freitag
Actually, I like the salads they have here since they are usually interesting and very tasty although pricey. I will no longer be going back to Sweet Greens since the DES do not provide water cups and water to drink. They force you to purchase a $3.50 bottled water if you want something to drink. They have a water faucet located right there for use to provide free water and I've used it in the past. For some reason now they claim that it doesn't work and they are going to be getting rid of it. So obvious they are trying to make a few extra bucks by selling water in a can. It's ironic to me that a company like Sweet Greens that wants to be thought of as environmentally conscious and they refuse to provide water from a faucet and require customers to buy a can of water just so I can throw the can into the trash. I honestly am so upset. I will never go back to a Sweet Greens as long as they have the ridiculous policy to take advantage of customers who do not want to purchase water in a can or a plastic bottle.
Atmosphere: 2
Food: 4
Service: 3
Julia T.
Not only was my order 45 minutes late...it was incorrect. There was a note on my receipt saying that they attempted to contact me but that is completely false. I never received a miss call or any form of communication from this location. On another note, the customer service representatives are phenomenal and refunded my order due to the inaccuracy and untimeliness. 5 stars for the customer support... if I could give 0 stars for the actual Towson staff I would
Customer Service
Charity was very rude. I walked in by opening the door and she claimed that I was supposed to know it was closed by what she said but the door was open she has to be working at the dollar tree. Whole time. I was leaving and she said I was supposed to know they’re closed. I won’t ever eat there and glad I didn’t because she had very bad body odor as if she hasn’t bathed in months. Definitely avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
alissa labarrie
The food was good and the lady who took my order was really nice .
Josh R.
Service problems here. I waited 20 minutes at the front of the line for someone to take my order or even acknowledge my presence. Yes they were slammed with online orders but I saw the staff make eight salads that came in online after I arrived before anyone said a word to me. Unfortunately a fairly common occurrence during the lunch rush. I don't have 30-40 minutes to wait for food on a weekday.
This place is sweet. It is green. The food is great. Try it out! I wish I would have tried before.
Oshea
I can see a change in this location in the past couple of weeks. Definitely seems like the people/employees are getting together in this place. Never had tofu or blackened chicken on the line with no greeting when I walked in with my wife . Lately I’ve been getting greeted with a smile , and a great meal with no wait . Me and my wife look foward to coming back tomorrow for our BBQ chicken salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Caesar
Kleyber Villagrez
I ordered a fish taco which I modified instead of fish, I wanted chicken. and one of the Line lead told me that I couldn't do that. So I asked her to speak to her boss and she replied that she was in charge at the time. and she told me to wait for the general manager to arrive. I waited like 11 minutes for Dakota who is the general manager just to charge my modified salad, I tried to get an employee's name but no employee had a name tag. it's hard for them to hear because every time I go to buy lunch the employees always walk around with their AirPods on. Also some of the staff have big polished nails.The company needs to fix this problem.
Atmosphere: 1
Service: 1
Recommended dishes: Fish Taco
Tangie M.
This place has poor customer service, the staff didn't greet us and took their time providing service. Not to mention you receive extremely small portions for the money. I would not recommend this place even a little bit.
Monica B.
The location itself looks inviting and clean. I have personally had good experiences with their good, but unfortunately my husband found a hair at the bottom of his salad when he had already eaten it. The first time I went, I was pregnant and had a delicious peach salad; when I asked if the cheese was pasteurized, two of the employees were clueless as to how to figure it out. I think the service has improved since then. I would love to come back and have no issues
So many bad reviews, so I feel compelled to add a positive one. This location has been wonderful. The food is great. The cost is reasonable. The employees are friendly and as quick as possible.
Atmosphere: 5
Food: 5
Service: 5
I decided to give this place a try. This is my first and last time ordering from them. I ordered online for pick up 2 kale Caesar salads. When I got home, I see that it’s hardly any salad in the bowl. I paid $22 for 2 salads(including the $4 off coupon). Even if the two salads were combined, it’s not worth it.
Atmosphere: 3
Food: 1
Service: 3
Found a big bug in my salad today I'm so glad I didn't eat it I'm done
Did a mobile order, on the app it said complete. As I go in to find my order, the girl in the front looked at me knowing I was looking for it as she was STILL making it, left it to the side then went on to make 2 other customer’s food when they just walked in. Ended up waiting for 15 more minutes. If the food is not complete, don't say that it is. Waste of time. The girl also had an attitude.
Service: 1
Charity was absolutely amazing! From start to finish her bubbly personality and sweet disposition made my experience amazing. My salmon bowl was also so delicious and nutritious. 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Actually, I like the salads they have here since they are usually interesting and very tasty although pricey. I will no longer be going back to Sweet Greens since the DES do not provide water cups and water to drink. They force you to purchase a $3.50 bottled water if you want something to drink. They have a water faucet located right there for use to provide free water and I've used it in the past. For some reason now they claim that it doesn't work and they are going to be getting rid of it. So obvious they are trying to make a few extra bucks by selling water in a can. It's ironic to me that a company like Sweet Greens that wants to be thought of as environmentally conscious and they refuse to provide water from a faucet and require customers to buy a can of water just so I can throw the can into the trash. I honestly am so upset. I will never go back to a Sweet Greens as long as they have the ridiculous policy to take advantage of customers who do not want to purchase water in a can or a plastic bottle.
Atmosphere: 2
Food: 4
Service: 3
Not only was my order 45 minutes late...it was incorrect. There was a note on my receipt saying that they attempted to contact me but that is completely false. I never received a miss call or any form of communication from this location. On another note, the customer service representatives are phenomenal and refunded my order due to the inaccuracy and untimeliness. 5 stars for the customer support... if I could give 0 stars for the actual Towson staff I would
Charity was very rude. I walked in by opening the door and she claimed that I was supposed to know it was closed by what she said but the door was open she has to be working at the dollar tree. Whole time. I was leaving and she said I was supposed to know they’re closed. I won’t ever eat there and glad I didn’t because she had very bad body odor as if she hasn’t bathed in months. Definitely avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
The food was good and the lady who took my order was really nice .
Service problems here. I waited 20 minutes at the front of the line for someone to take my order or even acknowledge my presence. Yes they were slammed with online orders but I saw the staff make eight salads that came in online after I arrived before anyone said a word to me. Unfortunately a fairly common occurrence during the lunch rush. I don't have 30-40 minutes to wait for food on a weekday.
Restaurantji Recommends
This place is sweet. It is green. The food is great. Try it out! I wish I would have tried before.
I can see a change in this location in the past couple of weeks. Definitely seems like the people/employees are getting together in this place. Never had tofu or blackened chicken on the line with no greeting when I walked in with my wife . Lately I’ve been getting greeted with a smile , and a great meal with no wait . Me and my wife look foward to coming back tomorrow for our BBQ chicken salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Caesar
I ordered a fish taco which I modified instead of fish, I wanted chicken. and one of the Line lead told me that I couldn't do that. So I asked her to speak to her boss and she replied that she was in charge at the time. and she told me to wait for the general manager to arrive. I waited like 11 minutes for Dakota who is the general manager just to charge my modified salad, I tried to get an employee's name but no employee had a name tag. it's hard for them to hear because every time I go to buy lunch the employees always walk around with their AirPods on. Also some of the staff have big polished nails.The company needs to fix this problem.
Atmosphere: 1
Service: 1
Recommended dishes: Fish Taco
This place has poor customer service, the staff didn't greet us and took their time providing service. Not to mention you receive extremely small portions for the money. I would not recommend this place even a little bit.
The location itself looks inviting and clean. I have personally had good experiences with their good, but unfortunately my husband found a hair at the bottom of his salad when he had already eaten it. The first time I went, I was pregnant and had a delicious peach salad; when I asked if the cheese was pasteurized, two of the employees were clueless as to how to figure it out. I think the service has improved since then. I would love to come back and have no issues