Melting Pot is one of our favorite restaurants, so of course we would choose to dine here out of state as we have never had such an appalling experience at Melting Pot as we did tonight. We made it known on the reservation that we were celebrating a birthday, and that we had allergies in the party. First, our reservation was for 7:15. We were seated promptly upon arrival by a very kind host, and I believe a manager. We sat at our table, ignored by all, for almost 20 minutes. No greeting, no drinks, nothing. Finally, a server comes to us, and tries to rush us through a drink order, and seems really annoyed that we are already ready to order. We placed our order. Here's where I have the issue. I explained my allergy to my server, quite politely. The number of times she told me "she didn't get it" or "wow that's weird" made me feel really uncomfortable, but I let it go. Cheese course was fine, salads were fine. Our server comes and puts the pot of broth on the cook top to heat up. We didn't see her for another 15 minutes, and when I tell you that this liquid was bubbling and popping, we were literally afraid we were going to be burned. By the time she came to our table with our entrees, half of the liquid had already evaporated out of the pot. Entrees come out, she explains all the sauces and tells me I can't eat some of them because of my allergies. Again, I've eaten at MP so many times, I know exactly what I can and cannot eat on their menu. The number of times that I specifically was spoken down to by this server, is innumerable. I have friends that have worked for melting pot in the past, and I know what it takes to actually become one of your servers, and I don't know how our server this evening slipped through the cracks in terms of y'all's training process, but please re-educate your servers. This was bad. We cancelled our dessert order and left as soon as possible. This was a horrendous way to spend my birthday.
Siegfried
Very good experience for my wife's 30th birthday. Had a party of 6 and having multiple cheeses, cooking broths, and deserts fondues was nice to have for some variety. Our waiter seemed like he was managing a lot of tables and was missing a few times when we needed him. The restaurant is currently under renovations so it looked unfinished. Food was excellent. Drinks were excellent. Definitely recommend the cookie butter crunch for desert.
Joel
Food was good as usual. Service was great. The restaurant was under construction though which was an eye sore.
Lauren
Food was great, as always! Service was slower than usual, but the server was very apologetic about it. Definitely recommend!
David
We have been to this location a bunch of times. We have had an amazing experiences there..not this time. We arrived a few minutes early for our reservation, were sat immediately. Then we waited 15 min for anyone to speak to us. This was a precedent for the rest of the night. It destroyed the mood of our whole evening. The waiter, we believe named Andy, would walk past our table to go to other tables without even looking at us. We went 10-15 minutes with empty drinks and another 10-15 minutes once we ordered more. The managers delivered our first drinks and our extra sauces because he couldn't even handle simple requests. By the time dessert rolled around 2.5 hours later...my wife was having a hard time staying awake so we had to take our chocolate to go. Overall, super disappointing date night. The renovations didn't help. The place felt “under construction” even in the active seating areas.
Tracy
They are redoing this location , the bar area was closed when we were there for renovations which I wish we had known ahead of time
Denise
Amazing as always! We even asked for a fondue that is no longer on the menu and our waiter made it happen. Towson Melting Pot is always an incredible experience.
meg reynolds
Been a few times every time it’s amazing. It’s like charcuterie for dinner. Server was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mojo, Pacific Rim
Julie Wilks
Colin P was one of the best servers we have had at this location! He was super attentive and personable. He was great at predicting our needs and getting refills before us even asking.
Atmosphere: 5
Food: 5
Service: 5
Chad Schwartz
Good experience. Menu and how to order from it was overwhelming. Waitress did a great job helping us order! Inside of building was okay, but for the price we paid for the meal I’d expect the dining area to be immaculate. There were holes in the wall from what looked to be previous picture hangings and the walls could have used a good cleaning.
Melting Pot is one of our favorite restaurants, so of course we would choose to dine here out of state as we have never had such an appalling experience at Melting Pot as we did tonight. We made it known on the reservation that we were celebrating a birthday, and that we had allergies in the party. First, our reservation was for 7:15. We were seated promptly upon arrival by a very kind host, and I believe a manager. We sat at our table, ignored by all, for almost 20 minutes. No greeting, no drinks, nothing. Finally, a server comes to us, and tries to rush us through a drink order, and seems really annoyed that we are already ready to order. We placed our order. Here's where I have the issue. I explained my allergy to my server, quite politely. The number of times she told me "she didn't get it" or "wow that's weird" made me feel really uncomfortable, but I let it go. Cheese course was fine, salads were fine. Our server comes and puts the pot of broth on the cook top to heat up. We didn't see her for another 15 minutes, and when I tell you that this liquid was bubbling and popping, we were literally afraid we were going to be burned. By the time she came to our table with our entrees, half of the liquid had already evaporated out of the pot. Entrees come out, she explains all the sauces and tells me I can't eat some of them because of my allergies. Again, I've eaten at MP so many times, I know exactly what I can and cannot eat on their menu. The number of times that I specifically was spoken down to by this server, is innumerable. I have friends that have worked for melting pot in the past, and I know what it takes to actually become one of your servers, and I don't know how our server this evening slipped through the cracks in terms of y'all's training process, but please re-educate your servers. This was bad. We cancelled our dessert order and left as soon as possible. This was a horrendous way to spend my birthday.
Very good experience for my wife's 30th birthday. Had a party of 6 and having multiple cheeses, cooking broths, and deserts fondues was nice to have for some variety. Our waiter seemed like he was managing a lot of tables and was missing a few times when we needed him. The restaurant is currently under renovations so it looked unfinished. Food was excellent. Drinks were excellent. Definitely recommend the cookie butter crunch for desert.
Food was good as usual. Service was great. The restaurant was under construction though which was an eye sore.
Food was great, as always! Service was slower than usual, but the server was very apologetic about it. Definitely recommend!
We have been to this location a bunch of times. We have had an amazing experiences there..not this time. We arrived a few minutes early for our reservation, were sat immediately. Then we waited 15 min for anyone to speak to us. This was a precedent for the rest of the night. It destroyed the mood of our whole evening. The waiter, we believe named Andy, would walk past our table to go to other tables without even looking at us. We went 10-15 minutes with empty drinks and another 10-15 minutes once we ordered more. The managers delivered our first drinks and our extra sauces because he couldn't even handle simple requests. By the time dessert rolled around 2.5 hours later...my wife was having a hard time staying awake so we had to take our chocolate to go. Overall, super disappointing date night. The renovations didn't help. The place felt “under construction” even in the active seating areas.
They are redoing this location , the bar area was closed when we were there for renovations which I wish we had known ahead of time
Amazing as always! We even asked for a fondue that is no longer on the menu and our waiter made it happen. Towson Melting Pot is always an incredible experience.
Been a few times every time it’s amazing. It’s like charcuterie for dinner. Server was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mojo, Pacific Rim
Colin P was one of the best servers we have had at this location! He was super attentive and personable. He was great at predicting our needs and getting refills before us even asking.
Atmosphere: 5
Food: 5
Service: 5
Good experience. Menu and how to order from it was overwhelming. Waitress did a great job helping us order! Inside of building was okay, but for the price we paid for the meal I’d expect the dining area to be immaculate. There were holes in the wall from what looked to be previous picture hangings and the walls could have used a good cleaning.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Granddaughter loves this place. Wait staff does a great job and very friendly.
Atmosphere: 4
Food: 4
Service: 5
this is such a greay restaurant, very good fod and fondue chocolate is amazing and the cheese is very good
Atmosphere: 5
Food: 5
Service: 5
We love going to the Melting Pot and this site didn't disappoint!🙌
Atmosphere: 5
Food: 5
Service: 5
Always love the experience and the chocolate
Atmosphere: 5
Food: 5
Service: 5
Great service from Jen! And her recommendations for cheese and chocolate selections were excellent, especially the “candy bar” chocolate. 
Loading...