mobile through but the line is longer than the regular line lol
Twanya Davenport
Pretzel club sandwich was a 10
Atmosphere: 5
Food: 5
Service: 5
Cricket Wade
They are so good they're too busy
Delsena Robinson-Cooley
I did the drive thru pick up and everything went fast and smooth. Everyone was super friendly. Great quality customer service.
Atmosphere: 5
Food: 5
Service: 5
Anthony Forde
Breakfast ends at 10:30…..you cancelled my app order while I was physically in your drive thru lane at 10:28am. Wow
Kelsolo P.
Fresh food and friendly service
Atmosphere: 5
Food: 5
Service: 5
RJ Jennings
Manager Adrien doesn’t understand empathy or problem solving . Just repeats a policy even though it’s the franchises fault for their inconsistency. She kept repeating my money will be refunded not understanding it’s not about the money. When I was explaining that to her she raised her voice at me and told me to stop yelling when I wasn’t. I was frustrated at her repeating something so non important to my problem. She has no customer service skills outside of reading a policy. I need you guys to do better , this location is closest to me but I will never return to you if these problems continue and if she doesn’t learn how to better treat customers better. You guys need to update your website to state there is no curbside and to also eliminate the curbside option. You need to also include that if a customer does order curbside that it will be switched to mobile drive thru AND that - if it’s breakfast — that they will need to be there by 10:30 am to receive the order. I worked 12 hours last night , anticipated breakfast , got my kids together . THOUGHT I was placing a curbside pick up order guaranteeing my food will be processed and completed while en route to . Got all the way there just to find immense confusion because my receipt said to let them know when I arrived. I was already there and normal curbside just works on the phone alone- it wanted me to scan. Like scan what? It was my first time experience a mobile drive thru process I had to find what it meant by scan a code. When I found a code in the drive thru it then told me my order was cancelled because it was past breakfast. I placed my order around 10:20 so imaging the anxiety it took to try to get ready drive and make it there just to be high let down. I don’t eat your lunch so it’s not as simple as to just order something else. I am vegetarian and the only thing my daughter likes to order is the breakfast burrito no meat. Instead of empathizing your manager came off cold, snarky, and offered no solution. Customer service is a lost art. You need to do more than just repeat I’ll get my refund. It’s nothing like having a hard difficult time at work and in life just to anticipate a comfort meal and be completely disappointed in the time , energy, and expectation wasted. She could’ve offered a solution or more care, I would’ve appreciated a coupon for the next meal but she raised her voice at me and felt combative. She should just listen , understand it’s not about the money or a policy a customer had no idea of, the problem is the system for ordering is faulty, your website is misleading , and it’s your fault to correct not mine. I won’t be coming back to this location or ordering from it on door dash or any other service until someone resolves it.
Where is the good customer service that CFA is know for? My husband and I went 3 hours before closing. It was great weather so we thought that sitting on the patio would be nice, especially because it is always TOO air conditioned inside. However all the patio chairs were locked up. When we went inside to order, we asked if they could unlock at least one set of chairs so we could sit out there. They told us they couldn’t since it was “almost closing time. They are locked up so they don’t get stolen”. What? Really? I can understand locking them right at closing, but hours before AND refusing to unlock them so their patrons can use them??? That is ridiculous! If customers can’t use the patio on nice days, they might as well just close it all in and have extra seating inside. Also this one has to be one of the slowest for Dine-in. I should’ve said to go (to get it faster) and eaten it inside.
Atmosphere: 3
Food: 5
Service: 3
Kelly C Johnson
I am extremely disappointed with the service I received at the Security Blvd location today. I specifically ordered a #2 with pepper jack cheese and bacon. I did not order a deluxe with lettuce and tomato because I am severely allergic to tomatoes. Unfortunately, my order came as a deluxe, making it unsafe for me to eat.
When I called to explain the issue, Gabrielle at the store told me they could not do anything for me unless I brought the item back. This is unacceptable and shows a lack of consideration for the customer. I do not have transportation to return, and I am currently caring for my son who recently had surgery. That trip was my one chance to step out, get some air, and grab a bite to eat. Instead, I was left with a sandwich I can’t eat and no resolution.
Chick-Fil-A is known for its “My Pleasure” service, but today I was met with a side of “My DISpleasure.” I’m now left hungry, frustrated, and disappointed as this is not the level of care or service I expect from Chick-Fil-A.
Atmosphere: 1
Food: 1
Service: 1
Brittany Budd
I spoke to the lady to advise her that I had just paid 12 dollars for a 3 piece tender meal she (manager) went back and forth with me swearing all the chicken looks alike. Nope they do not 8/4/25 was the exact day. My coworker had the 4 piece tender meal her’s looked nice and juicy. Won’t be coming back to this establishment. The chicken tenders look nothing like the ones in the app! DO NOT GO HERE. I HAVE BEEN DECEIVED SO MANY TIMES THROUGH THIS LOCATION. YOU CAN PUT A PLACE IN THE HOOD, BUT IT'S STILL HOOD. NEVER HAVE I EVER BEEN HUNGRY AFTER LUNCH.
Atmosphere: 1
Food: 1
Service: 1
Jordan Freeman
The employees here are so friendly and bubbly, plus the cost at this location is less than Rt 40.
mobile through but the line is longer than the regular line lol
Pretzel club sandwich was a 10
Atmosphere: 5
Food: 5
Service: 5
They are so good they're too busy
I did the drive thru pick up and everything went fast and smooth. Everyone was super friendly. Great quality customer service.
Atmosphere: 5
Food: 5
Service: 5
Breakfast ends at 10:30…..you cancelled my app order while I was physically in your drive thru lane at 10:28am. Wow
Fresh food and friendly service
Atmosphere: 5
Food: 5
Service: 5
Manager Adrien doesn’t understand empathy or problem solving . Just repeats a policy even though it’s the franchises fault for their inconsistency. She kept repeating my money will be refunded not understanding it’s not about the money. When I was explaining that to her she raised her voice at me and told me to stop yelling when I wasn’t. I was frustrated at her repeating something so non important to my problem. She has no customer service skills outside of reading a policy. I need you guys to do better , this location is closest to me but I will never return to you if these problems continue and if she doesn’t learn how to better treat customers better. You guys need to update your website to state there is no curbside and to also eliminate the curbside option. You need to also include that if a customer does order curbside that it will be switched to mobile drive thru AND that - if it’s breakfast — that they will need to be there by 10:30 am to receive the order. I worked 12 hours last night , anticipated breakfast , got my kids together . THOUGHT I was placing a curbside pick up order guaranteeing my food will be processed and completed while en route to . Got all the way there just to find immense confusion because my receipt said to let them know when I arrived. I was already there and normal curbside just works on the phone alone- it wanted me to scan. Like scan what? It was my first time experience a mobile drive thru process I had to find what it meant by scan a code. When I found a code in the drive thru it then told me my order was cancelled because it was past breakfast. I placed my order around 10:20 so imaging the anxiety it took to try to get ready drive and make it there just to be high let down. I don’t eat your lunch so it’s not as simple as to just order something else. I am vegetarian and the only thing my daughter likes to order is the breakfast burrito no meat. Instead of empathizing your manager came off cold, snarky, and offered no solution. Customer service is a lost art. You need to do more than just repeat I’ll get my refund. It’s nothing like having a hard difficult time at work and in life just to anticipate a comfort meal and be completely disappointed in the time , energy, and expectation wasted. She could’ve offered a solution or more care, I would’ve appreciated a coupon for the next meal but she raised her voice at me and felt combative. She should just listen , understand it’s not about the money or a policy a customer had no idea of, the problem is the system for ordering is faulty, your website is misleading , and it’s your fault to correct not mine. I won’t be coming back to this location or ordering from it on door dash or any other service until someone resolves it.
Atmosphere: 1
Food: 1
Service: 1
Always good. Spicy chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
was fast convenient
Atmosphere: 5
Food: 5
Service: 5
As good as fast food can get i guess!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Fries are sometimes burned.
Atmosphere: 5
Food: 3
Service: 5
Where is the good customer service that CFA is know for?
My husband and I went 3 hours before closing. It was great weather so we thought that sitting on the patio would be nice, especially because it is always TOO air conditioned inside. However all the patio chairs were locked up. When we went inside to order, we asked if they could unlock at least one set of chairs so we could sit out there. They told us they couldn’t since it was “almost closing time. They are locked up so they don’t get stolen”. What? Really? I can understand locking them right at closing, but hours before AND refusing to unlock them so their patrons can use them??? That is ridiculous! If customers can’t use the patio on nice days, they might as well just close it all in and have extra seating inside. Also this one has to be one of the slowest for Dine-in. I should’ve said to go (to get it faster) and eaten it inside.
Atmosphere: 3
Food: 5
Service: 3
I am extremely disappointed with the service I received at the Security Blvd location today. I specifically ordered a #2 with pepper jack cheese and bacon. I did not order a deluxe with lettuce and tomato because I am severely allergic to tomatoes. Unfortunately, my order came as a deluxe, making it unsafe for me to eat.
When I called to explain the issue, Gabrielle at the store told me they could not do anything for me unless I brought the item back. This is unacceptable and shows a lack of consideration for the customer. I do not have transportation to return, and I am currently caring for my son who recently had surgery. That trip was my one chance to step out, get some air, and grab a bite to eat. Instead, I was left with a sandwich I can’t eat and no resolution.
Chick-Fil-A is known for its “My Pleasure” service, but today I was met with a side of “My DISpleasure.” I’m now left hungry, frustrated, and disappointed as this is not the level of care or service I expect from Chick-Fil-A.
Atmosphere: 1
Food: 1
Service: 1
I spoke to the lady to advise her that I had just paid 12 dollars for a 3 piece tender meal she (manager) went back and forth with me swearing all the chicken looks alike. Nope they do not 8/4/25 was the exact day. My coworker had the 4 piece tender meal her’s looked nice and juicy. Won’t be coming back to this establishment. The chicken tenders look nothing like the ones in the app! DO NOT GO HERE. I HAVE BEEN DECEIVED SO MANY TIMES THROUGH THIS LOCATION. YOU CAN PUT A PLACE IN THE HOOD, BUT IT'S STILL HOOD. NEVER HAVE I EVER BEEN HUNGRY AFTER LUNCH.
Atmosphere: 1
Food: 1
Service: 1
The employees here are so friendly and bubbly, plus the cost at this location is less than Rt 40.
Food: 5
Service: 5
Loading...