Rita's Italian Ice & Frozen Custard

Pretty good!

Best Rita’s in Baltimore county

Great Icey. Love tge Wild Cherry and Mango.

They ladies at Rita’s Windsor mill are awesome. Very friendly!!!

Had a nice time ordering from this establishment.
Simple and quick. Very kind overall !

With over 25 mins to close, 60% of their menu is unavailable. Terrible customer experience

I have been coming to this Rita’s location since I was a child and I have never had a complaint before. They have great customer service!
While at this location today, I ordered a small mango gelati to go for my mom. I was shocked by how small the cup was, especially for the price. However, I returned to the car and headed home (a 5 minute drive from the rita’s location). On the drive home, the italian ice melted quickly and began spilling over the sides. Soon after, the custard melted and spilled all over the car, my pants, etc.
I can’t help but wonder if this could have been avoided if I had the Rita’s Italian Ice cup vs a regular plastic cup.

To management and the owner for Security Blvd location. You may want to have a talk about the attitude and service of your employee Trinity. I’m writing the same day as the incident around 4:40 pm. She yelled at the top of her lungs our order. We were at one end, the pick up window and she’s yelling at the order here window at the other end. Other customers, there were just as appalled as I, check your cameras . Her yelling actually scared my young child and that did not make matters better. She attempted to apologize but it was full of agitation and insincere.

Closed early - 840pm on free day! Waxk

Every one loves Italian ice and gelati! Mango is my favorite, I also love the flights with 4 different flavors in one container . The custard is great on a cone for children. Rita’s is a Maryland favorite in every county!

Visit Rita on security Blvd as well as the rotunda location. Luv the custard ice cream my favorite!! However the encounter at both locations are with staff feeling entitled to an automatic tip. I’m all for tipping however, the demeanor, unfriendly behavior in my experience in both locations are beyond me. I personally like to greet the staff with a pleasant smile. hello, good afternoon with a warm approach trying to initiate a pleasant kind gesture in return. TIPS: (To Insure Personal Service) is not what’s understood behind the counter. We all in this day and time are making ends meet. We all have reached a point in life where we earned/earning a living. In the food service industry some (if not all) rely on tips to manage life. To those who do so remember it’s not an automatic, tips are earned! To choose to work in the food industry and expecting tips that you have not earned is a disservice to the industry!

The young lady (different staff worker) at the Rotunda location saw me coming jumped up slid open the glass door and said “ I know what you want” Now that’s (Tips: To Insure Personal Service) I was more than glad to leave a (TIP). From now on every time I encounter this young lady, she will get TIPS! Absolutely!

Atmosphere: 2

Food: 5

Service: 2

This location usually has amazing kind friendly staff. But god forbid you come 20 minutes before closing and ask for a milkshake. I didn’t even finish asking for a choc shake before being cut off. “I ain’t doing no blended drinks. You get Italian or gelati. That’s all I’ll do.”
8:40 pm, Wednesday evening in August. You can have what the cashier feels like making, with a heaping dose disrespect and attitude because they started the closing procedures too early., Some employees would rather treat regular customers like less-than-human rather than re-wash the mixing blade for a single milkshake. Cuz I just wanted one $7 milkshake, it’s like I brought baseball team. Just one blended drink at 8:40pm. I must’ve missed the “No blended drinks, dignity or respect after 8:30pm” sign.
I’ve been intentionally passing the Frederick Rd and Edmondson Ave locations because of the excellent service I had received here earlier this season.

Atmosphere: 1

Service: 1

Great place to get a cool treat on a hot day.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Italian Ice

Always waiting more than 10 min

Service: 1

Ice cream is always phenomenal, service always nice and quick

Atmosphere: 5

Food: 5

Service: 5