The main reason I gave 5 stars to Dunkin on Center Street in Auburn is because of an excellent employee named Kyle. He showed compassion and wonderful customer service to my child and I when we came in basically as they were closing. Although I'm sure he was ready to finally finish his day and close up, he made sure my kiddo got what she wanted and that she walked out with a smile on her face...and he did it all with a smile. Which makes this papa bear very happy. Completely restored my faith in Dunkin! Thank you sir.
Atmosphere: 5
Food: 4
Service: 5
Devon Watts
This store is a joke my husband's and I get the easiest coffees and once in a while I get a bagel toasted dark. It's never toasted and the coffees are almost never made right. It's like they take your order then make whatever the want. Very disappointed.
Ann
Great service and fast.
Atmosphere: 5
Food: 5
Service: 5
Ice Karim
Jorden is the best GM in the whole wild world ❤️❤️❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Christina Pakus
Everybody who works here is very nice. My favorite “duo” by far though are the two gentlemen who close many nights. Today 5/23/25 it was the gentleman duo again and they both just light up my day. It’s why I always choose this DD, for their friendliness and humor!
Atmosphere: 5
Food: 5
Service: 5
Tarra Arsenault
Coffee tasted a little burnt
Atmosphere: 3
Food: 3
Service: 3
Elizabeth Weeks
My food is never cooked/toasted! I ask for my stuff toasted dark just so it’s cooked and it’s still uncooked!
Food: 1
Dona Richardson
What’s the point of having employees work for you if they are going to speak nasty to a customer when coming thru drive thru asking for a coffee that’s on your app and in ALL stores and you tell me we don’t have that. When I show you on the app that you do you get nasty with me and say I don’t know how to find that we don’t sell it in are store. But yet I got one just 4 hours earlier . This is on management you must do better training your people with not only what’s being sold in your stores but how to be respectfully to customers
Atmosphere: 1
Service: 1
Tabitha Patriquin
I go there often. And more often than not they forget something. It's always something! My hash browns. My Omelet bites. SOMETHING. They forgot something in my order 3 different times, I've only been there 4 times.... I tried calling a handful of times and NO ONE answers either! To say I'm not impressed is an understatement! I will be going else where. Maybe, even dare I say it, Starbucks!
Atmosphere: 4
Food: 4
Service: 3
Tree Topper
Everyone was very nice,this location is great never had a problem with order being wrong or waiting too long
Horrible workers ! Been going here every morning for the past week and I keep getting cold food! Why am I paying for a cold bacon egg and cheese or a un toasted bagel?? Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Lisa Rouland
Dunkin's in mass are a rip off more water then coffee they never give you what you ask for or make your drink correct.
Peyton Curran
Waited 5 minutes to get to the order box of the drive through, only to be told “I’ll be right with you” by the employee. I waited patiently for another 5 minutes at the box as nothing but silence came from the other end. I politely said “hello”, only to get another “we’ll be right with you”. when? a simple coffee order can be taken in a matter of seconds. this happens almost every time through this drive thru. when I stated this to the employee, they told me “you can leave our drive thru”. gladly. or perhaps I should just come in, and make the drink myself. would probably be faster 😇
Service: 1
Karla Lowe
If you go to the Center Street Dunkin Donuts you will not like it. Their ice is molded. Yes that's right molded! They do not clean their ice machine well. You can taste the mold in black ice coffee. If you have cream,sugar, or flavors, you would not taste it. I am all done with this Dunkin. Just thought people should know. Dunkin should go back to hiring a company to clean their ice machine.
The main reason I gave 5 stars to Dunkin on Center Street in Auburn is because of an excellent employee named Kyle. He showed compassion and wonderful customer service to my child and I when we came in basically as they were closing. Although I'm sure he was ready to finally finish his day and close up, he made sure my kiddo got what she wanted and that she walked out with a smile on her face...and he did it all with a smile. Which makes this papa bear very happy. Completely restored my faith in Dunkin! Thank you sir.
Atmosphere: 5
Food: 4
Service: 5
This store is a joke my husband's and I get the easiest coffees and once in a while I get a bagel toasted dark. It's never toasted and the coffees are almost never made right. It's like they take your order then make whatever the want. Very disappointed.
Great service and fast.
Atmosphere: 5
Food: 5
Service: 5
Jorden is the best GM in the whole wild world ❤️❤️❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Everybody who works here is very nice. My favorite “duo” by far though are the two gentlemen who close many nights. Today 5/23/25 it was the gentleman duo again and they both just light up my day. It’s why I always choose this DD, for their friendliness and humor!
Atmosphere: 5
Food: 5
Service: 5
Coffee tasted a little burnt
Atmosphere: 3
Food: 3
Service: 3
My food is never cooked/toasted! I ask for my stuff toasted dark just so it’s cooked and it’s still uncooked!
Food: 1
What’s the point of having employees work for you if they are going to speak nasty to a customer when coming thru drive thru asking for a coffee that’s on your app and in ALL stores and you tell me we don’t have that. When I show you on the app that you do you get nasty with me and say I don’t know how to find that we don’t sell it in are store. But yet I got one just 4 hours earlier . This is on management you must do better training your people with not only what’s being sold in your stores but how to be respectfully to customers
Atmosphere: 1
Service: 1
I go there often. And more often than not they forget something. It's always something! My hash browns. My Omelet bites. SOMETHING. They forgot something in my order 3 different times, I've only been there 4 times.... I tried calling a handful of times and NO ONE answers either! To say I'm not impressed is an understatement! I will be going else where. Maybe, even dare I say it, Starbucks!
Atmosphere: 4
Food: 4
Service: 3
Everyone was very nice,this location is great never had a problem with order being wrong or waiting too long
Restaurantji Recommends
Horrible workers ! Been going here every morning for the past week and I keep getting cold food! Why am I paying for a cold bacon egg and cheese or a un toasted bagel?? Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Dunkin's in mass are a rip off more water then coffee they never give you what you ask for or make your drink correct.
Waited 5 minutes to get to the order box of the drive through, only to be told “I’ll be right with you” by the employee. I waited patiently for another 5 minutes at the box as nothing but silence came from the other end. I politely said “hello”, only to get another “we’ll be right with you”. when? a simple coffee order can be taken in a matter of seconds. this happens almost every time through this drive thru. when I stated this to the employee, they told me “you can leave our drive thru”. gladly. or perhaps I should just come in, and make the drink myself. would probably be faster 😇
Service: 1
If you go to the Center Street Dunkin Donuts you will not like it. Their ice is molded. Yes that's right molded! They do not clean their ice machine well. You can taste the mold in black ice coffee. If you have cream,sugar, or flavors, you would not taste it. I am all done with this Dunkin. Just thought people should know. Dunkin should go back to hiring a company to clean their ice machine.
Longest wait every time I've tried it
Service: 1
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