I was there on Friday, 12/26. The man taking our order was clearly irritated from the moment he started taking our order at the drive-thru speaker. I recognized his voice right away because he has been rude to us in the past. When I pulled up to pay, he glared at us over his glasses. My debit card had expired and he told me my card was declined. I was surprised and grabbed another debit card, which he aggressively took from my hand. He said, “It’s not my fault you have insufficient funds.” I asked to speak to a manager and he refused to get one so I asked for a manager at the next window. The manager told me she had several complaints about this man and she was sorry. How many complaints does it take before you realize you have an aggressive jerk speaking directly to your customers and representing your company? Do better.
Atmosphere: 1
Food: 2
Service: 1
Karla
If i could give a neg review i honestly would. A reason why the 17th store! Me and my brother pulled up after working all day to get the number 11 and the combo 9$ meal i get thr chicken instead of beef and got beef 1 burrito instead of the 2 and it was in a ball i called and the maneger did not care! I said i will be going to get a refund tmrw! Then opened my brothers taco and it was thrown in the bag!! I get it we all work and have a job but honestly do better you can not be proud of that work!
Atmosphere: 1
Food: 1
Service: 1
Jamie Dumais
Bathroom was dirty and out of Paper towels. Manger said they were completely out . Staff behind counters were not rude but not friendly. Drink station was a mess with spilled sodas all over the counter. Starry was out. Floors behind counters were dirty. Fried chicken wasn’t hot.
Atmosphere: 1
Food: 2
Service: 1
Kandie C
As we walked in, just inside the first door someone had dropped their food,it was outside the box and smooshed. I let the cashier and their supervisor. It was still there when we left. Most,if not all tables were dirty. Bathroom needed trash emptied,and floor done. The scene behind the counter was chaotic. Multiple employees that seemed to constantly be in someone's way,or duplicating orders. I was initially handed two drink cups,one of our drinks needed to be made behind the counter,the other was milk. I returned the cup and reminded him the other drink was milk. He went and got the milk and handed it to me. ( The young man who handled our order was pleasant and clearly trying. ) My granddaughter and I went and sat down. My husband collected our food when it was eventually ready. Ultimately a different young man had started putting it together, and included another milk. BBQ sauce wasn't included. And our granddaughters burrito had to be eaten with a spork, because it hadn't been wrapped correctly and was all over the wrapper. Having worked in fast food and experience doing inspections, lack of training for the person in charge appeared to be the largest factor. ALL employees were constantly busy and were pleasant. If the restaurant wants better survey results they need to make sure their staff are supported well to be successful.
Atmosphere: 1
Food: 2
Service: 3
M
Broadway Bangor location. Not going to lie I get food here more often than I should. They have been consistently going down hill. Tonight I had enough. Supreme tacos weren't supreme, missing sauce, tastes like starry needs to be changed out back too. Kid that handed us the bag of food was nice everything else was disappointing. The line moved quicker tonight than other times I've gone through. I would have gladly waited to receive correct food.
Atmosphere: 1
Food: 1
Service: 3
Christine
Consistent. Affordable. Options. Rarely have issues with orders here. Thanks you guys!
Atmosphere: 4
Food: 5
Service: 5
Jessie Grad
I was there for 3:30 p.m. today to pick up a delivery for doordash and I sat in the lobby after speaking to two employees until 3:50 and still the order was not done
Atmosphere: 1
Food: 1
Service: 1
jose G Garcia
Taco Bell. God place.
Ben W
Typical KFC/Taco Bell quality, a bit slow today, but an overall good experience.
Food: 4
Service: 3
Wyatt Carr
99% of the staff is fantastic and friendly, best tacobell in Bangor, there is one young woman who works the front counter that is so horrendously awful with her soft skills and customer service the gentleman behind me in line left the building after speaking with her for under 15 seconds. If your job is making you that miserable and you are young why would you not readjust your career trajectory? She needs to find a non customer facing role no doubt.
This place is amazing. How can you stay in business when you cannot fill orders in a timely manner? Last time I’m here. Got half my order and told the rest would be 15 more minutes. Half my order will be cold by the time they complete it.
Service: 1
Justin Bangs
Love it here great people great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Brittany Kelley
Never get my order right and horrible service
James Deschaine
Half ass burrito missing half the ingredients and property looks post apocalyptic
I was there on Friday, 12/26. The man taking our order was clearly irritated from the moment he started taking our order at the drive-thru speaker. I recognized his voice right away because he has been rude to us in the past. When I pulled up to pay, he glared at us over his glasses. My debit card had expired and he told me my card was declined. I was surprised and grabbed another debit card, which he aggressively took from my hand. He said, “It’s not my fault you have insufficient funds.” I asked to speak to a manager and he refused to get one so I asked for a manager at the next window. The manager told me she had several complaints about this man and she was sorry. How many complaints does it take before you realize you have an aggressive jerk speaking directly to your customers and representing your company? Do better.
Atmosphere: 1
Food: 2
Service: 1
If i could give a neg review i honestly would. A reason why the 17th store! Me and my brother pulled up after working all day to get the number 11 and the combo 9$ meal i get thr chicken instead of beef and got beef 1 burrito instead of the 2 and it was in a ball i called and the maneger did not care! I said i will be going to get a refund tmrw! Then opened my brothers taco and it was thrown in the bag!! I get it we all work and have a job but honestly do better you can not be proud of that work!
Atmosphere: 1
Food: 1
Service: 1
Bathroom was dirty and out of
Paper towels. Manger said they were completely out . Staff behind counters were not rude but not friendly. Drink station was a mess with spilled sodas all over the counter. Starry was out. Floors behind counters were dirty. Fried chicken wasn’t hot.
Atmosphere: 1
Food: 2
Service: 1
As we walked in, just inside the first door someone had dropped their food,it was outside the box and smooshed. I let the cashier and their supervisor. It was still there when we left. Most,if not all tables were dirty. Bathroom needed trash emptied,and floor done. The scene behind the counter was chaotic. Multiple employees that seemed to constantly be in someone's way,or duplicating orders. I was initially handed two drink cups,one of our drinks needed to be made behind the counter,the other was milk. I returned the cup and reminded him the other drink was milk. He went and got the milk and handed it to me. ( The young man who handled our order was pleasant and clearly trying. ) My granddaughter and I went and sat down. My husband collected our food when it was eventually ready. Ultimately a different young man had started putting it together, and included another milk. BBQ sauce wasn't included. And our granddaughters burrito had to be eaten with a spork, because it hadn't been wrapped correctly and was all over the wrapper. Having worked in fast food and experience doing inspections, lack of training for the person in charge appeared to be the largest factor. ALL employees were constantly busy and were pleasant. If the restaurant wants better survey results they need to make sure their staff are supported well to be successful.
Atmosphere: 1
Food: 2
Service: 3
Broadway Bangor location. Not going to lie I get food here more often than I should. They have been consistently going down hill. Tonight I had enough. Supreme tacos weren't supreme, missing sauce, tastes like starry needs to be changed out back too. Kid that handed us the bag of food was nice everything else was disappointing. The line moved quicker tonight than other times I've gone through. I would have gladly waited to receive correct food.
Atmosphere: 1
Food: 1
Service: 3
Consistent. Affordable. Options. Rarely have issues with orders here. Thanks you guys!
Atmosphere: 4
Food: 5
Service: 5
I was there for 3:30 p.m. today to pick up a delivery for doordash and I sat in the lobby after speaking to two employees until 3:50 and still the order was not done
Atmosphere: 1
Food: 1
Service: 1
Taco Bell. God place.
Typical KFC/Taco Bell quality, a bit slow today, but an overall good experience.
Food: 4
Service: 3
99% of the staff is fantastic and friendly, best tacobell in Bangor, there is one young woman who works the front counter that is so horrendously awful with her soft skills and customer service the gentleman behind me in line left the building after speaking with her for under 15 seconds. If your job is making you that miserable and you are young why would you not readjust your career trajectory? She needs to find a non customer facing role no doubt.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Very fast
Atmosphere: 3
Food: 5
Service: 5
This place is amazing. How can you stay in business when you cannot fill orders in a timely manner? Last time I’m here. Got half my order and told the rest would be 15 more minutes. Half my order will be cold by the time they complete it.
Service: 1
Love it here great people great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Never get my order right and horrible service
Half ass burrito missing half the ingredients and property looks post apocalyptic
Atmosphere: 1
Food: 1
Service: 1
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