At Uno's in Bangor, ME yesterday (04/15/25)....My husband doesn't like the chunky sauce and likes the sauce on the bottom....my exact order was marina sauce (not chunky) and sauce on the bottom, no sauce on the top like a regular pizza ....my order WAS repeated back to me correctly. Great, see you in 25 minutes.
How'd they do?? Sauce all over the top....it was marina but I specifically asked for the sauce to be on the bottom. Even the tag in the pizza box was correct.
When I called them to complain as this is the SECOND time this has happened (first time we didn't call) the manager (who also made this pizza) made all kinds of excuses, this is how we do it, we don't make them with no sauce on the top, try calling in your order next time vs doing it online (this was a call in order not online), maybe explain it better next time, maybe tell them you want it made in the reverse order....
In the end, we still have this pizza, not guaranteed a refund and they've lost us as a customer!! $51 plus a $5 tip for this pizza & a gluten free. I just checked my bank account and I'm not seeing a charge yet so maybe she did refund after we hung up but not sure yet.
Very poor customer service, especially by the manager!!
Julie Fisher
Wonderful server, delicious pizza, great atmosphere. I ponied up to the bar. Had pizza for dinner and took a second one to my hotel for lunch the next day!!!
Atmosphere: 5
Food: 5
Service: 5
Timothy Ryan
Absolutely disgusting. I highly recommend going anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Aryanna Willard
The food was 10000 % awesome I love uno
Kid-friendliness: The food it awesome for kids but the drinks aren’t really
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Cookie Sundae, Mozzarella Sticks, Cobb Salad
s Dufour
we went to dinner after a long 5-hour day of an event. there were about 10 of us, and I didn't expect the food to be on time or anything. but when we got there we literally waited a whole hour before we were actually asked if there was anything we'd like for dinner. and our appetizers literally did not come out for 45 minutes and there was only four of us that got appetizers. our waitress was great, but she was a little bit flirtatious with some of the gentleman that we had there that were special guests they were performers and one of them was very well known in the music industry. was very disappointed in that behavior. when I ordered my thin crust pizza, it was absolutely disgusting. The pizza itself was soggy it was thin crust, and it was just terrible. That's all I can say it was disgusting and terrible. The gentleman who was very well known in the industry of music, also got a thing crust pizza and was highly disappointed. The honey barbecued boneless wings over excellent. and I think pretty much that was all that was really good as far as hot food goes. our molten lava cake ice cream was complimentary we got three of them to share at the table which made absolutely no sense. she said that we would all receive a dessert on the house since we were all there paying and she comes out with only three. and the head of our organization looked at me and I looked at him and we were both kind of in shock. she just got done telling us each and every single person at that table would receive a complimentary dessert and she brought out three and then gave all of us spoons to share. we were just so disappointed in the service and the food that we will absolutely never go back there again. and we will not recommend this restaurant to anybody. I'm just so disappointed in how the whole night went. it was great conversation but terrible terrible terrible food!!!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Pizza Skins
Pete Flores
The ribeye was pretty good, cooked just how I asked and tender. The loaded mashed was super heavy but tasty. The brownie and the cookie desserts were good as well.
Atmosphere: 4
Food: 5
Service: 4
Wanda Clifford
Very nice waitress. Went for lunch. They had a nice selection for combos. We will go back because the price was so reasonable.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: House Salad with Chicken
SHAHID KHAN
Great food and great service
Vegetarian options: More mushroom options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza
Joshua Fox
Fast friendly service had a great experience food was amazing did not take long drinks are perfectly proportioned one of the best restaurants that I've been at in a while
Parking: Front door service didn't even have to wait plenty of parking
Kid-friendliness: Plenty of options on the menu for kids adults and anyone that loves pizza steak and pasta great location
Wheelchair accessibility: Had more than one spot located directly at both entrances
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rattlesnake Pasta
Mary Bonnin
We sat at the bar and enjoyed a nice pizza with a beer. Was very nice, clean and friendly.
Here for the Valentine’s Day special! So yummy we came at a good time not many people here ! Feels so much more peaceful and close with my partner. Service was great and server was so kind ! Thank you
Atmosphere: 5
Food: 5
Service: 5
Rhonda Quinn
Parking: Plenty
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese & Tomato Deep Dish 7 Individual
Sandra Cormier
Always delightful!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Quesadilla
dustin doody
Awesome wicked good
Parking: Good
Atmosphere: 5
Food: 5
Service: 5
Isaiah Simoneau
Steak was severely undercooked, asked for it to be fixed, was left without my plate for 20 mins and never given an apology. The rest of the food was as expected and prices were reasonable.
At Uno's in Bangor, ME yesterday (04/15/25)....My husband doesn't like the chunky sauce and likes the sauce on the bottom....my exact order was marina sauce (not chunky) and sauce on the bottom, no sauce on the top like a regular pizza ....my order WAS repeated back to me correctly. Great, see you in 25 minutes. How'd they do?? Sauce all over the top....it was marina but I specifically asked for the sauce to be on the bottom. Even the tag in the pizza box was correct. When I called them to complain as this is the SECOND time this has happened (first time we didn't call) the manager (who also made this pizza) made all kinds of excuses, this is how we do it, we don't make them with no sauce on the top, try calling in your order next time vs doing it online (this was a call in order not online), maybe explain it better next time, maybe tell them you want it made in the reverse order.... In the end, we still have this pizza, not guaranteed a refund and they've lost us as a customer!! $51 plus a $5 tip for this pizza & a gluten free. I just checked my bank account and I'm not seeing a charge yet so maybe she did refund after we hung up but not sure yet. Very poor customer service, especially by the manager!!
Wonderful server, delicious pizza, great atmosphere. I ponied up to the bar. Had pizza for dinner and took a second one to my hotel for lunch the next day!!!
Atmosphere: 5
Food: 5
Service: 5
Absolutely disgusting. I highly recommend going anywhere else.
Atmosphere: 1
Food: 1
Service: 1
The food was 10000 % awesome I love uno
Kid-friendliness: The food it awesome for kids but the drinks aren’t really
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Cookie Sundae, Mozzarella Sticks, Cobb Salad
we went to dinner after a long 5-hour day of an event. there were about 10 of us, and I didn't expect the food to be on time or anything. but when we got there we literally waited a whole hour before we were actually asked if there was anything we'd like for dinner. and our appetizers literally did not come out for 45 minutes and there was only four of us that got appetizers. our waitress was great, but she was a little bit flirtatious with some of the gentleman that we had there that were special guests they were performers and one of them was very well known in the music industry. was very disappointed in that behavior. when I ordered my thin crust pizza, it was absolutely disgusting. The pizza itself was soggy it was thin crust, and it was just terrible. That's all I can say it was disgusting and terrible. The gentleman who was very well known in the industry of music, also got a thing crust pizza and was highly disappointed. The honey barbecued boneless wings over excellent. and I think pretty much that was all that was really good as far as hot food goes. our molten lava cake ice cream was complimentary we got three of them to share at the table which made absolutely no sense. she said that we would all receive a dessert on the house since we were all there paying and she comes out with only three. and the head of our organization looked at me and I looked at him and we were both kind of in shock. she just got done telling us each and every single person at that table would receive a complimentary dessert and she brought out three and then gave all of us spoons to share. we were just so disappointed in the service and the food that we will absolutely never go back there again. and we will not recommend this restaurant to anybody. I'm just so disappointed in how the whole night went. it was great conversation but terrible terrible terrible food!!!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Pizza Skins
The ribeye was pretty good, cooked just how I asked and tender. The loaded mashed was super heavy but tasty. The brownie and the cookie desserts were good as well.
Atmosphere: 4
Food: 5
Service: 4
Very nice waitress. Went for lunch. They had a nice selection for combos. We will go back because the price was so reasonable.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: House Salad with Chicken
Great food and great service
Vegetarian options: More mushroom options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza
Fast friendly service had a great experience food was amazing did not take long drinks are perfectly proportioned one of the best restaurants that I've been at in a while
Parking: Front door service didn't even have to wait plenty of parking
Kid-friendliness: Plenty of options on the menu for kids adults and anyone that loves pizza steak and pasta great location
Wheelchair accessibility: Had more than one spot located directly at both entrances
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rattlesnake Pasta
We sat at the bar and enjoyed a nice pizza with a beer. Was very nice, clean and friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Here for the Valentine’s Day special! So yummy we came at a good time not many people here ! Feels so much more peaceful and close with my partner. Service was great and server was so kind ! Thank you
Atmosphere: 5
Food: 5
Service: 5
Parking: Plenty
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese & Tomato Deep Dish 7 Individual
Always delightful!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Quesadilla
Awesome wicked good
Parking: Good
Atmosphere: 5
Food: 5
Service: 5
Steak was severely undercooked, asked for it to be fixed, was left without my plate for 20 mins and never given an apology. The rest of the food was as expected and prices were reasonable.
Atmosphere: 5
Food: 3
Service: 3
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