stop charging $4 and change for a large fry and only filling up half way.
Juan Pablo Palacio
There’s bad customer service and then there’s the management at this place. As I was walking in with my partner I witnessed how a delivery man was mistreated by who appears to be the management, Bonye or Bonsie.
I was baffled at the condescending way he was ignored and obviously singled out by this person. It’s things like this that really stop someone from going to a certain location and then just choose another location instead. Yes, it’s McDonald’s whatever but for a company who preaches inclusion the management should be a reflection of that. Honestly, as the saying goes “it’s too early for this” and it indeed was. Like seriously management, are you okay??? Everything good at home? I would kinda get this condescending borderline xenophobic act if it was too late bc then I’d give it the benefit of the doubt but no no, it was way too early to come up with this kind of treatment. We all need each other and if there wasn’t delivery men and woman or customers then management would have a job… be grateful!
Anyways our experience was a bit okay, the quarter pounder a bit dry which is not normal but w.e.. I just couldn’t stay quiet as to what we witnessed. You don’t get under 4 stars for free, great customer service it’s not that hard y’all.
Atmosphere: 3
Food: 4
Service: 1
Brandon
-MANAGER BONNIE- On December 26th, around noon, I visited this McDonald’s location to pick up my orders. What I experienced there was not poor service — it was deliberate mistreatment and discrimination.
The store manager, Bonnie, displayed an openly hostile and disrespectful attitude from the moment I spoke to her. Her facial expression, tone of voice, and body language were aggressive and dismissive. When I asked about my orders, she intentionally avoided answering my questions, repeatedly referring to unrelated customers while ignoring what I was clearly asking.
I was standing directly in front of the counter. Instead of handing me the completed orders like any normal employee would do, she walked out from behind the counter and placed the orders behind me, at the delivery pickup area, without saying a single word. This was not accidental — it was intentional, humiliating, and unprofessional.
When I asked how long the remaining order would take, she once again completely ignored me, as if I did not exist. At that point, it became very clear that this behavior was targeted. I firmly believe I was treated this way because of who I am, and I felt racially discriminated against. I am confident she would not have behaved this way toward a local customer.
I confronted her and told her directly that her behavior was unacceptable, discriminatory, and racist, and that I would be filing a formal complaint. She offered no explanation, no apology, and no response. She simply walked into the kitchen and avoided accountability.
The situation escalated further when I called the store afterward to request the contact information for the store owner and upper management. Bonnie answered the phone herself. She intentionally pretended not to understand me, repeatedly interrupted me, refused to let me finish my sentences, and played dumb in an obvious attempt to avoid responsibility. She then hung up the phone on me without providing any information.
This is not just bad customer service — this is abuse of authority by a manager, a complete failure of professionalism, and behavior that should never be tolerated by McDonald’s or any company that claims to value respect and inclusion.
A manager who behaves this way should not be interacting with the public, let alone representing a global brand. I expect this incident to be fully investigated, documented, and addressed. This conduct is unacceptable, and I will not let it be ignored.
Atmosphere: 1
Food: 1
Service: 1
Suzanne Prats
Senior coffee is generally what I always order. People are beautiful they're wonderful they're nice and I'm glad I got out today to love people.
Atmosphere: 5
Service: 5
GW
Staff is E X T R E M E L Y slow at nighttime drive thru! Wait my turn then get cold fries!
Atmosphere: 2
Food: 3
Service: 1
Spencer D
Cancelled my order for no reason
Atmosphere: 1
Service: 1
Tiannah Coulombe
I just wanted a good s’mores blizzard and I got a cup of vanilla icecream with candy on top it’s should be blended 10 dollars for only the first layer?
Food: 1
Service: 2
Julie
Its McDonald's i live the staff here they are always friendly . But lately food has been so messy over sauced and impossible to eat on the go this is one of the past few visits its great I don't have any desire to eat here anymore.
Atmosphere: 2
Food: 2
Service: 4
Jay
Nicest and most clean Mcdonalds ever. Even has a kids play area
Atmosphere: 5
Food: 3
Service: 4
Taytay Bridges
nasty store trash everywhere, the chick literally was kicking trash just walking over to me in front counter. i came in bc i didn’t get my sauces and then she told me i needed to pay for them…. i repeated i had just came thru the drive thru and didn’t get any and went to go ask the lady handling drive thru if she had given me sauces or not. I am a current worker at mcdonald’s, as well as i’ve done it in the past, and i have not seen a worse mcdonald’s in my life. rude people, cold rubbery food and disgusting place i wish i took a photo
for the past two times i have came to this local mcdonalds i have had the worst experience possible. People come here for food, not to be bullied by some random at a window. I came to this mcdonalds with my two brothers and one of my brothers who drives, had knew the highschool girl at the window who gave us our food. This girl had took one look at my other brother in the passenger seat and made fun of him for his weight and what he had ordered BOTH times we have came here. This is extremely disrespectful considering nobody knows what goes on in other peoples lives. I hope this gets fixed. Sadly, I didnt get her name but hope this makes you rethink who you hire.
Atmosphere: 5
Food: 4
Service: 1
Saydee McCall
So normally things go well here but not this time I did an online order as I always I got a couple sandwiches and a large fry with 3 sweet and sour and 6 ranches but when I got to the window and got my bag of food I only had two ranches so I asked to have more and they said they can only give me one more for free and then the rest would cost money. Tell me why it cost money to get sauces now but on the app its free. And on top of that my burger had cheese when I specifically said no cheese.
Atmosphere: 3
Food: 3
Service: 3
Dale Wells
I had to give it all 5's. It's McDonalds and it delivered just as I expected.
stop charging $4 and change for a large fry and only filling up half way.
There’s bad customer service and then there’s the management at this place. As I was walking in with my partner I witnessed how a delivery man was mistreated by who appears to be the management, Bonye or Bonsie.
I was baffled at the condescending way he was ignored and obviously singled out by this person. It’s things like this that really stop someone from going to a certain location and then just choose another location instead. Yes, it’s McDonald’s whatever but for a company who preaches inclusion the management should be a reflection of that. Honestly, as the saying goes “it’s too early for this” and it indeed was. Like seriously management, are you okay??? Everything good at home? I would kinda get this condescending borderline xenophobic act if it was too late bc then I’d give it the benefit of the doubt but no no, it was way too early to come up with this kind of treatment. We all need each other and if there wasn’t delivery men and woman or customers then management would have a job… be grateful!
Anyways our experience was a bit okay, the quarter pounder a bit dry which is not normal but w.e.. I just couldn’t stay quiet as to what we witnessed. You don’t get under 4 stars for free, great customer service it’s not that hard y’all.
Atmosphere: 3
Food: 4
Service: 1
-MANAGER BONNIE- On December 26th, around noon, I visited this McDonald’s location to pick up my orders. What I experienced there was not poor service — it was deliberate mistreatment and discrimination.
The store manager, Bonnie, displayed an openly hostile and disrespectful attitude from the moment I spoke to her. Her facial expression, tone of voice, and body language were aggressive and dismissive. When I asked about my orders, she intentionally avoided answering my questions, repeatedly referring to unrelated customers while ignoring what I was clearly asking.
I was standing directly in front of the counter. Instead of handing me the completed orders like any normal employee would do, she walked out from behind the counter and placed the orders behind me, at the delivery pickup area, without saying a single word. This was not accidental — it was intentional, humiliating, and unprofessional.
When I asked how long the remaining order would take, she once again completely ignored me, as if I did not exist. At that point, it became very clear that this behavior was targeted. I firmly believe I was treated this way because of who I am, and I felt racially discriminated against. I am confident she would not have behaved this way toward a local customer.
I confronted her and told her directly that her behavior was unacceptable, discriminatory, and racist, and that I would be filing a formal complaint. She offered no explanation, no apology, and no response. She simply walked into the kitchen and avoided accountability.
The situation escalated further when I called the store afterward to request the contact information for the store owner and upper management. Bonnie answered the phone herself. She intentionally pretended not to understand me, repeatedly interrupted me, refused to let me finish my sentences, and played dumb in an obvious attempt to avoid responsibility. She then hung up the phone on me without providing any information.
This is not just bad customer service — this is abuse of authority by a manager, a complete failure of professionalism, and behavior that should never be tolerated by McDonald’s or any company that claims to value respect and inclusion.
A manager who behaves this way should not be interacting with the public, let alone representing a global brand. I expect this incident to be fully investigated, documented, and addressed. This conduct is unacceptable, and I will not let it be ignored.
Atmosphere: 1
Food: 1
Service: 1
Senior coffee is generally what I always order. People are beautiful they're wonderful they're nice and I'm glad I got out today to love people.
Atmosphere: 5
Service: 5
Staff is E X T R E M E L Y slow at nighttime drive thru! Wait my turn then get cold fries!
Atmosphere: 2
Food: 3
Service: 1
Cancelled my order for no reason
Atmosphere: 1
Service: 1
I just wanted a good s’mores blizzard and I got a cup of vanilla icecream with candy on top it’s should be blended 10 dollars for only the first layer?
Food: 1
Service: 2
Its McDonald's i live the staff here they are always friendly . But lately food has been so messy over sauced and impossible to eat on the go this is one of the past few visits its great I don't have any desire to eat here anymore.
Atmosphere: 2
Food: 2
Service: 4
Nicest and most clean Mcdonalds ever. Even has a kids play area
Atmosphere: 5
Food: 3
Service: 4
nasty store trash everywhere, the chick literally was kicking trash just walking over to me in front counter. i came in bc i didn’t get my sauces and then she told me i needed to pay for them…. i repeated i had just came thru the drive thru and didn’t get any and went to go ask the lady handling drive thru if she had given me sauces or not. I am a current worker at mcdonald’s, as well as i’ve done it in the past, and i have not seen a worse mcdonald’s in my life. rude people, cold rubbery food and disgusting place i wish i took a photo
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
for the past two times i have came to this local mcdonalds i have had the worst experience possible. People come here for food, not to be bullied by some random at a window. I came to this mcdonalds with my two brothers and one of my brothers who drives, had knew the highschool girl at the window who gave us our food. This girl had took one look at my other brother in the passenger seat and made fun of him for his weight and what he had ordered BOTH times we have came here. This is extremely disrespectful considering nobody knows what goes on in other peoples lives. I hope this gets fixed. Sadly, I didnt get her name but hope this makes you rethink who you hire.
Atmosphere: 5
Food: 4
Service: 1
So normally things go well here but not this time I did an online order as I always I got a couple sandwiches and a large fry with 3 sweet and sour and 6 ranches but when I got to the window and got my bag of food I only had two ranches so I asked to have more and they said they can only give me one more for free and then the rest would cost money. Tell me why it cost money to get sauces now but on the app its free. And on top of that my burger had cheese when I specifically said no cheese.
Atmosphere: 3
Food: 3
Service: 3
I had to give it all 5's. It's McDonalds and it delivered just as I expected.
Atmosphere: 5
Food: 5
Service: 5
toby aaron schwartz was not in the establishment
Atmosphere: 5
Food: 5
Service: 5
I thought they sold breakfast all day?
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