This is the worst Dunkin’ Donuts ever constantly making mistakes and don’t like to be called out on them gave me an attitude over correcting a coffee that they have messed up the day prior CANDY THE EMPLOYEE DEMANDED THE STICKER FROM THE CUP I was going here several times a day I will no longer be going here and I would recommend that if your looking for a decent coffee made your way go to the Starrett drive location better service faster and more accurate I was only going to the shell location because of gas but I’d much rather receive good customer service. SO HERE IS MY POINT I WAS WILLING TO PAY FOR THE COFFEE AND SEAL WITH THIS MATTER AT A LATER TIME HOWEVER CANDY SHE THE ONE THATS OUTSIDE SMOKING ALL THE TIME DRIVES IN THE PARKLOT AT A HIGH RATE OF SPEED BECAUSE SHE BRINGING SUPPLIES IN FROM ANOTHER STORE JUMPS IN THE WINDOW AND DEMANDS A STICKER OR CUP FROM ME I WAS ON BOARD LIKE I SAID TO PAY FOR THE COFFEE BUT THAN SHE BECAME RUDE AND MOUTHY GREAT CUSTOMER SERVICE RIGHT BEING I HAD ALREADY ORDERED THE COFFEE IT WAS MADE ON THE COUNTER SHE NOT ONLY LOST A CUSTOMER BUT THREW OUT A COFFEE CUSTOMER SERVICE TO ME MEANS MORE THAN MY COFFEE AND THAT WAS THE LAST STRAW … HER REMARK TO ME WAS ITS HAPPENING TOO MUCH MY REPLY WELL YA. YOU ALL KEEP SCREWING UP ON A DAILY BASICS ITS COSTLY TO BEGIN WITH BUT TO HAVE IT DONE INCORRECTLY ON A DAILY BASICS IS FRUSTRATING A FEW WEEKS BACK WE REXEICED LIQUID SUGAR IN OUR COFFEES I CLEARLY HEARD THE GENTLEMEN THAT WAS MAKING THE COFFEE STATE “ THEY WILL NEVER KNOW ITS QUICKER” THE OTHER GENTLEMAN THAT WAS WORKING THAT DAY STATE THEY WILL AND ATOP DOING IT .. WITH US CUSTOMERS YOU DONT HAVE A JOB SO REMEMBERS THAT WHEN YOUR LOOKING FOR A NEW JOB SOME PEOPLE ARE PEOPLE PERSONS AND OTHERS ARE NOT .CANDY IS NOT GOOD FOR YOU ANYWAY IT ROITS YOUR TEETH …..
Atmosphere: 1
Food: 1
Service: 1
Richard Cormier
I am picky When it comes to stopping to get my coffee. I come here twice a week. My coffee is always spot on. Shout out to my favorite one. She is awesome. H❤️
Atmosphere: 5
Food: 5
Service: 5
myka ugro
One of our nurses went over to get for all of us (nurses) and they wouldn’t let her. Bad customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Rebecca Bunker (Becky)
Just went here a 6pm to pick up an order. Doors were already locked, and could visibility see the employee doing the closing prep. Went through drive thru to get the pre-ordered donuts, waited 5 minutes in drive thru even even though we were the only customer, only to be told they were completely out of donuts. How does a donut shop run out of donuts, and then continue to allow customers to order them? This location needs a new closing staff.
Atmosphere: 1
Food: 1
Service: 1
melanie keene
Absolutely the worst dunkin' donuts I've been to ever. Of the five times I've ordered curbside only once has it actually been delivered to my vehicle and I didn't have to go in for it. There were line crews there who had ordered for 30 people and they had a total of two people working in the restaurant. Those two people were slow and all they did was run around and complain about how much they love their job. My food was cold and disgusting.
Atmosphere: 1
Food: 1
Service: 1
Jan Kadela
Was jonesing for a Dunkin but after going here I had to remind myself why I don't really like Dunkin. All my donuts were thrown in a bag instead of a box so my Boston creme donuts got their chocolate all over the other donuts. Just lovely. They weren't wrapped and it was a complete mess.I ordered from the pick up kiosk and the person who arrived 10 minutes after me got her order before me and hers was a larger order..if they have a system they need to follow it better.The coffee was bland and didn't taste like much.If I'm gonna go off the healthy eating ranch I won't be going to Dunkin. I don't understand why's it such a big thing here in New England.
Atmosphere: 1
Food: 1
Service: 1
Dick Ginger
I usually never post but today I had the best service from a shop/store I have in quite a longtime. I dont know the man's name but was a tall redhead and he was so nice and it really makes a difference in the world when there's still some kindness out there. He deserves a raise:)
Atmosphere: 5
Food: 5
Service: 5
dylan batchelder
They won't take your order inside or take cash. What happened to cash as the main legal form of tender? Why has Dunkin go down hill sk badly?
david hewey
once and a great while we will get a good mocha iced coffee but the majority of the time we will get hardly any mocha and equal in the two coffees that i order.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Assorted Half Dozen or Dozen Donuts
At War
This is the only Duncan I actually enjoy. There sandwiches, bagels and toast are very good and never. Have that burned or chemical cleaner taste the other local Duncan’s can’t seem to get right. The coffee drinks are top notch in my opinion, consistent quality and made correctly, thank goodness for you all, I really appreciate your hard work, please let the other Duncan know your secrets they really in help . In my book your 10 stars
Coffee tasted sour and no good kinda sad I spent that much on coffee for it to taste sour . They ended up getting me a new one later it was better . Not the best Dunkin’ though . I’d still go to the other dunkin
Rachel-Olivia White
Keep getting drinks that aren't full. Yes they are pre measured but if the cup isn't full then the machine needs to be recalibrated. Lately I've been asking employees if they can just please add a little iced coffee to make it full. Normally they just say okay no problem. This last time the cashier just gave me a nasty look and didn't fill it. Pay $5.56 for a drink and anyone would expect it full.
Atmosphere: 1
Food: 3
Service: 1
James Smith
Unfortunately we don’t go here anymore. We had a few disappointing wrong orders, and some cranky behavior by employees coming across really overwhelmed, but things happen. But the last time we gave this place a try was it. Never again. The young man taking orders at the drive was so inexplicably, over the top angry and rude, almost aggressive, just taking a straight up easy Dunkin Donuts drive thru order. It was honestly some of the most bizarre behavior that I have witnessed from an employee anywhere. We thought about driving off mid order, he was so ridiculously rude, but we were starving and kind of shocked. I really wish we had just driven off. We knew what we wanted, I was polite. The guy kept saying “is that it?” in a rushed irritated tone after each of the 5 or 6 items we ordered. After a few of them I said in a friendly tone “there’s going to be a few more things” and he actually made some frustrated snort or something. My teenage children couldn’t believe what we were experiencing. At a drive thru! The food ended up being inedible it was so undercooked. I have been going through drive thru’s for over 30 years and have never experienced anything close to this. A young woman took our money at the window and I was very nice and then after a good amount of time a young man thrust a bag of food out the window clenched in his fist with a strange look on his face. We drove in silence for a minute like in shock at what we had just experienced just getting food. Like did that really just happen? All of sudden both kids are spitting mouthfuls of food out the windows in the back seat! I mean these are teenagers who I have seen eat some awful looking stuff like giant gummy snakes and the spiciest chips on the planet and they actually spit out the food and apologized saying they couldn’t eat anything and guzzling their drinks to get the tastes out of their mouths. My sandwich was wrong, and suspiciously wet, one of theirs was wrong on top of not being cooked and we just threw it all in the nearest trash can. Too crazy an experience to ever go back there. We had to buy food elsewhere. Dunkin Donuts franchise quality control really needs to go check this place out posing as customers. We went around 3:30-4pm on a weekday. This place has steadily gone down hill over months. There is another Dunkin Donuts down the street. That’s the only one we will ever go to now and they’re not perfect, but nothing like the craziness at this location. I know this is the longest review ever, but it really happened.
Cristian Vallejo
Slow service, missed one of my ordered items.Food was fine that I got.Do not order the greasy soggy hash browns.
Eric Galey
When you walk in they won't take your order. You must stand in the lobby, download the app, and place your order
This is the worst Dunkin’ Donuts ever constantly making mistakes and don’t like to be called out on them gave me an attitude over correcting a coffee that they have messed up the day prior CANDY THE EMPLOYEE DEMANDED THE STICKER FROM THE CUP I was going here several times a day I will no longer be going here and I would recommend that if your looking for a decent coffee made your way go to the Starrett drive location better service faster and more accurate I was only going to the shell location because of gas but I’d much rather receive good customer service. SO HERE IS MY POINT I WAS WILLING TO PAY FOR THE COFFEE AND SEAL WITH THIS MATTER AT A LATER TIME HOWEVER CANDY SHE THE ONE THATS OUTSIDE SMOKING ALL THE TIME DRIVES IN THE PARKLOT AT A HIGH RATE OF SPEED BECAUSE SHE BRINGING SUPPLIES IN FROM ANOTHER STORE JUMPS IN THE WINDOW AND DEMANDS A STICKER OR CUP FROM ME I WAS ON BOARD LIKE I SAID TO PAY FOR THE COFFEE BUT THAN SHE BECAME RUDE AND MOUTHY GREAT CUSTOMER SERVICE RIGHT BEING I HAD ALREADY ORDERED THE COFFEE IT WAS MADE ON THE COUNTER SHE NOT ONLY LOST A CUSTOMER BUT THREW OUT A COFFEE CUSTOMER SERVICE TO ME MEANS MORE THAN MY COFFEE AND THAT WAS THE LAST STRAW … HER REMARK TO ME WAS ITS HAPPENING TOO MUCH MY REPLY WELL YA. YOU ALL KEEP SCREWING UP ON A DAILY BASICS ITS COSTLY TO BEGIN WITH BUT TO HAVE IT DONE INCORRECTLY ON A DAILY BASICS IS FRUSTRATING A FEW WEEKS BACK WE REXEICED LIQUID SUGAR IN OUR COFFEES I CLEARLY HEARD THE GENTLEMEN THAT WAS MAKING THE COFFEE STATE “ THEY WILL NEVER KNOW ITS QUICKER” THE OTHER GENTLEMAN THAT WAS WORKING THAT DAY STATE THEY WILL AND ATOP DOING IT .. WITH US CUSTOMERS YOU DONT HAVE A JOB SO REMEMBERS THAT WHEN YOUR LOOKING FOR A NEW JOB SOME PEOPLE ARE PEOPLE PERSONS AND OTHERS ARE NOT .CANDY IS NOT GOOD FOR YOU ANYWAY IT ROITS YOUR TEETH …..
Atmosphere: 1
Food: 1
Service: 1
I am picky When it comes to stopping to get my coffee. I come here twice a week. My coffee is always spot on. Shout out to my favorite one. She is awesome. H❤️
Atmosphere: 5
Food: 5
Service: 5
One of our nurses went over to get for all of us (nurses) and they wouldn’t let her. Bad customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Just went here a 6pm to pick up an order. Doors were already locked, and could visibility see the employee doing the closing prep. Went through drive thru to get the pre-ordered donuts, waited 5 minutes in drive thru even even though we were the only customer, only to be told they were completely out of donuts. How does a donut shop run out of donuts, and then continue to allow customers to order them? This location needs a new closing staff.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst dunkin' donuts I've been to ever. Of the five times I've ordered curbside only once has it actually been delivered to my vehicle and I didn't have to go in for it. There were line crews there who had ordered for 30 people and they had a total of two people working in the restaurant. Those two people were slow and all they did was run around and complain about how much they love their job. My food was cold and disgusting.
Atmosphere: 1
Food: 1
Service: 1
Was jonesing for a Dunkin but after going here I had to remind myself why I don't really like Dunkin. All my donuts were thrown in a bag instead of a box so my Boston creme donuts got their chocolate all over the other donuts. Just lovely. They weren't wrapped and it was a complete mess.I ordered from the pick up kiosk and the person who arrived 10 minutes after me got her order before me and hers was a larger order..if they have a system they need to follow it better.The coffee was bland and didn't taste like much.If I'm gonna go off the healthy eating ranch I won't be going to Dunkin. I don't understand why's it such a big thing here in New England.
Atmosphere: 1
Food: 1
Service: 1
I usually never post but today I had the best service from a shop/store I have in quite a longtime. I dont know the man's name but was a tall redhead and he was so nice and it really makes a difference in the world when there's still some kindness out there. He deserves a raise:)
Atmosphere: 5
Food: 5
Service: 5
They won't take your order inside or take cash. What happened to cash as the main legal form of tender? Why has Dunkin go down hill sk badly?
once and a great while we will get a good mocha iced coffee but the majority of the time we will get hardly any mocha and equal in the two coffees that i order.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Assorted Half Dozen or Dozen Donuts
This is the only Duncan I actually enjoy. There sandwiches, bagels and toast are very good and never. Have that burned or chemical cleaner taste the other local Duncan’s can’t seem to get right. The coffee drinks are top notch in my opinion, consistent quality and made correctly, thank goodness for you all, I really appreciate your hard work, please let the other Duncan know your secrets they really in help . In my book your 10 stars
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin
Restaurantji Recommends
Coffee tasted sour and no good kinda sad I spent that much on coffee for it to taste sour . They ended up getting me a new one later it was better . Not the best Dunkin’ though . I’d still go to the other dunkin
Keep getting drinks that aren't full. Yes they are pre measured but if the cup isn't full then the machine needs to be recalibrated. Lately I've been asking employees if they can just please add a little iced coffee to make it full. Normally they just say okay no problem. This last time the cashier just gave me a nasty look and didn't fill it. Pay $5.56 for a drink and anyone would expect it full.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately we don’t go here anymore. We had a few disappointing wrong orders, and some cranky behavior by employees coming across really overwhelmed, but things happen. But the last time we gave this place a try was it. Never again. The young man taking orders at the drive was so inexplicably, over the top angry and rude, almost aggressive, just taking a straight up easy Dunkin Donuts drive thru order. It was honestly some of the most bizarre behavior that I have witnessed from an employee anywhere. We thought about driving off mid order, he was so ridiculously rude, but we were starving and kind of shocked. I really wish we had just driven off. We knew what we wanted, I was polite. The guy kept saying “is that it?” in a rushed irritated tone after each of the 5 or 6 items we ordered. After a few of them I said in a friendly tone “there’s going to be a few more things” and he actually made some frustrated snort or something. My teenage children couldn’t believe what we were experiencing. At a drive thru! The food ended up being inedible it was so undercooked. I have been going through drive thru’s for over 30 years and have never experienced anything close to this. A young woman took our money at the window and I was very nice and then after a good amount of time a young man thrust a bag of food out the window clenched in his fist with a strange look on his face. We drove in silence for a minute like in shock at what we had just experienced just getting food. Like did that really just happen? All of sudden both kids are spitting mouthfuls of food out the windows in the back seat! I mean these are teenagers who I have seen eat some awful looking stuff like giant gummy snakes and the spiciest chips on the planet and they actually spit out the food and apologized saying they couldn’t eat anything and guzzling their drinks to get the tastes out of their mouths. My sandwich was wrong, and suspiciously wet, one of theirs was wrong on top of not being cooked and we just threw it all in the nearest trash can. Too crazy an experience to ever go back there. We had to buy food elsewhere. Dunkin Donuts franchise quality control really needs to go check this place out posing as customers. We went around 3:30-4pm on a weekday. This place has steadily gone down hill over months. There is another Dunkin Donuts down the street. That’s the only one we will ever go to now and they’re not perfect, but nothing like the craziness at this location. I know this is the longest review ever, but it really happened.
Slow service, missed one of my ordered items.Food was fine that I got.Do not order the greasy soggy hash browns.
When you walk in they won't take your order. You must stand in the lobby, download the app, and place your order
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