Employees were great and Customer service. The reason for the One star is for the franchisee who doesn’t allow their workers to receive tips. Such a shame. When I hear someone say “I’m not allowed to take a tip” it’s a direct reflection of management and the ownership.
Jen Martel
I ordered through the app. I was on my way to work. I realized when I got here, that I had done my order as a walk-in. I ended up in the drive-through. It was quicker and I was on my way to work. When I told him I was here to pick up a mobile order and I gave them the order number in my name, I also told her that I may have done it as a walk-in order instead of a drive-through order. She proceeded to tell me that they were too backed up then I had to come inside. A little annoyed but whatever. I proceed to go through the drive-through and go around and I had to sit there for almost 5 minutes because there was a backup of traffic. I don't see why she couldn't just turn around walk about 15 feet grab my stuff and hand it to me. What was the big deal? I go inside anyway. They were busy. But the glaring look I got from the girl at the drive-through? Not necessary. It's not hard to say in a nice way for me to come inside in the future if that's the way I'm setting up my order. Not to mention my coffee wasn't made right either. This is a common thing with them. So I won't be frequenting this Dunkin' Donuts ever again. These girls here need a serious attitude adjustment. Maybe go find a better job or you're not making 16 bucks an hour. Rather than take it out on customers who pay to utilize your restaurant when they can go to plenty other places that are just as good if not better.
Atmosphere: 3
Food: 3
Service: 1
Rich Stevens
Perfect...clean, fast service, nice employees!
Atmosphere: 5
Service: 5
Michael Sibley
We ordered some stuff from the kiosk that they where out of and they went above and beyond to make sure we left Happy, told them all I needed was for them to have a good day.
Amazing people definitely deserve some props and more money! If It wasn't two hours away from my house I would be at this dunks daily! Keep rocking it y'all
Atmosphere: 5
Food: 5
Service: 5
Jorge Costa
Got to love a Hot Dunkin Donuts coffee.
Atmosphere: 5
Food: 5
Service: 5
Daria Campbell
The staff is amazing! Super friendly and very helpful. Fast service and the food is hot and fresh. One of the best Dunkins in the state.
Atmosphere: 5
Food: 5
Service: 5
Amanda Franco
They made my coffee all wrong and it's easy LG 8×8 for real
Atmosphere: 2
Food: 2
Service: 3
Michael Lariviere
Yelling yelling at me at 7:30 in the morning because I asked what about the chocolate for my ice mocha latte.dang i know they were busy.i love how when people make mistakes they wanna throw back on you.i didn't raise my voice.just asked a question. same drink I been ordering for 30 years.yall know we like what we like thats all.i was even patient,I let them catch up on all the other people while I waited at the counter for like 15 minutes.i said no hurrys.sorry but it's a chocolate flavored drink.she say look on the bottom.still can't see any chocolate.so i sucked it up like always and left with a regular ice coffee.not a big deal.but they way she says,you want me to add more, with a now lobby full of people.like I was interrupting a important meeting.give me a break seriously.I've gone threw the drive thru so many times over the years,and get to work and realized i have the wrong order.i just never complain until today.enough is eneough.oh and if u do say something they say next time u come In I gotchu.so easy a cave man can do it.long rant over.😂
Ramjam4x4
Drive thru was quick and accurate! Always pretty friendly I was surprised to hear though tips aren't allowed at this location!
Atmosphere: 4
Food: 4
Service: 4
Greg Morin
Went two days in a row. They missed a sandwich the first day. Second day all our hashbrowns were just tossed in the bag. When asked to redo the hashbrown was given attitude and belittled. Going to Old Orchard Beach from now on.
Let me start by saying I have 4 years experience at Dunkin and 6 at Starbucks in leadership. Whenever I go and (I believe) the manager is at the window, she always gives the most attitude whenever I ask for something. I have asked for my latte to be remade because it was ice coffee and not espresso and she argued with me and would not remake it or take it back, so I just left. Another time, she forgot to give me a bag of food and she rolled her eyes and grabbed it and just handed it out the window saying nothing. Then today, I said 3 strikes and you’re out. I pulled up and she greeted me nicely and told me my order total. I asked her to load $10 in cash onto my phone app very kindly. She immediately changed her body language and she rolled her eyes and snatched the $10 out of my hands saying nothing. She stood there doing or for quite a while, which in my experience, it takes a button push or two to just simply load money onto a phone app. Then, she just scanned my phone and started handing me bags, again, not speaking to me at all and passing everything with an attitude. She handed me my latter and quickly went to close the window, and I asked for the apple juice I ordered and paid for. She went back to look at her screen as if I was lying and did not order and pay for it. She grabbed one out of the fridge and handed it to me, and sarcastically said “have a GREAT day” and I drove off. Even my 7 year old son said “why was she so rude mama” which is why I’m posting this. The fact that my child is even picking up on the bad vibes means more people probably feel this way about this employee and don’t speak up. I have had INCREDIBLE experiences with other staff there. So kind, so helpful, SO polite, so if it is the manager, at least she hires a good crew to make up for her rudeness.
Jackie Cobb
Great for kids 2-7. Older elementary breeze through it pretty quickly and aren't as engaged.
Atmosphere: 5
joseph maccabe
Woman working counter very unsociable. Veterans Day and didn’t ask me if I was a veteran or offer the free donut. I am a veteran but wouldn’t be bothered telling her.
Atmosphere: 1
Food: 4
Service: 1
Christina D
Witnessed verbal harassment by the workers to customers. Made for very uncomfortable visits to get coffee that also tastes bad half the time.
Atmosphere: 1
Food: 3
Service: 1
Dave Norman
The coffee is just right, and the drive thru is efficient!
Employees were great and Customer service. The reason for the One star is for the franchisee who doesn’t allow their workers to receive tips. Such a shame. When I hear someone say “I’m not allowed to take a tip” it’s a direct reflection of management and the ownership.
I ordered through the app. I was on my way to work. I realized when I got here, that I had done my order as a walk-in. I ended up in the drive-through. It was quicker and I was on my way to work. When I told him I was here to pick up a mobile order and I gave them the order number in my name, I also told her that I may have done it as a walk-in order instead of a drive-through order. She proceeded to tell me that they were too backed up then I had to come inside. A little annoyed but whatever. I proceed to go through the drive-through and go around and I had to sit there for almost 5 minutes because there was a backup of traffic. I don't see why she couldn't just turn around walk about 15 feet grab my stuff and hand it to me. What was the big deal? I go inside anyway. They were busy. But the glaring look I got from the girl at the drive-through? Not necessary. It's not hard to say in a nice way for me to come inside in the future if that's the way I'm setting up my order. Not to mention my coffee wasn't made right either. This is a common thing with them. So I won't be frequenting this Dunkin' Donuts ever again. These girls here need a serious attitude adjustment. Maybe go find a better job or you're not making 16 bucks an hour. Rather than take it out on customers who pay to utilize your restaurant when they can go to plenty other places that are just as good if not better.
Atmosphere: 3
Food: 3
Service: 1
Perfect...clean, fast service, nice employees!
Atmosphere: 5
Service: 5
We ordered some stuff from the kiosk that they where out of and they went above and beyond to make sure we left Happy, told them all I needed was for them to have a good day.
Amazing people definitely deserve some props and more money! If It wasn't two hours away from my house I would be at this dunks daily! Keep rocking it y'all
Atmosphere: 5
Food: 5
Service: 5
Got to love a Hot Dunkin Donuts coffee.
Atmosphere: 5
Food: 5
Service: 5
The staff is amazing! Super friendly and very helpful. Fast service and the food is hot and fresh. One of the best Dunkins in the state.
Atmosphere: 5
Food: 5
Service: 5
They made my coffee all wrong and it's easy LG 8×8 for real
Atmosphere: 2
Food: 2
Service: 3
Yelling yelling at me at 7:30 in the morning because I asked what about the chocolate for my ice mocha latte.dang i know they were busy.i love how when people make mistakes they wanna throw back on you.i didn't raise my voice.just asked a question. same drink I been ordering for 30 years.yall know we like what we like thats all.i was even patient,I let them catch up on all the other people while I waited at the counter for like 15 minutes.i said no hurrys.sorry but it's a chocolate flavored drink.she say look on the bottom.still can't see any chocolate.so i sucked it up like always and left with a regular ice coffee.not a big deal.but they way she says,you want me to add more, with a now lobby full of people.like I was interrupting a important meeting.give me a break seriously.I've gone threw the drive thru so many times over the years,and get to work and realized i have the wrong order.i just never complain until today.enough is eneough.oh and if u do say something they say next time u come In I gotchu.so easy a cave man can do it.long rant over.😂
Drive thru was quick and accurate!
Always pretty friendly I was surprised to hear though tips aren't allowed at this location!
Atmosphere: 4
Food: 4
Service: 4
Went two days in a row. They missed a sandwich the first day. Second day all our hashbrowns were just tossed in the bag. When asked to redo the hashbrown was given attitude and belittled. Going to Old Orchard Beach from now on.
Food: 3
Service: 1
Restaurantji Recommends
Let me start by saying I have 4 years experience at Dunkin and 6 at Starbucks in leadership. Whenever I go and (I believe) the manager is at the window, she always gives the most attitude whenever I ask for something. I have asked for my latte to be remade because it was ice coffee and not espresso and she argued with me and would not remake it or take it back, so I just left. Another time, she forgot to give me a bag of food and she rolled her eyes and grabbed it and just handed it out the window saying nothing. Then today, I said 3 strikes and you’re out. I pulled up and she greeted me nicely and told me my order total. I asked her to load $10 in cash onto my phone app very kindly. She immediately changed her body language and she rolled her eyes and snatched the $10 out of my hands saying nothing. She stood there doing or for quite a while, which in my experience, it takes a button push or two to just simply load money onto a phone app. Then, she just scanned my phone and started handing me bags, again, not speaking to me at all and passing everything with an attitude. She handed me my latter and quickly went to close the window, and I asked for the apple juice I ordered and paid for. She went back to look at her screen as if I was lying and did not order and pay for it. She grabbed one out of the fridge and handed it to me, and sarcastically said “have a GREAT day” and I drove off. Even my 7 year old son said “why was she so rude mama” which is why I’m posting this. The fact that my child is even picking up on the bad vibes means more people probably feel this way about this employee and don’t speak up. I have had INCREDIBLE experiences with other staff there. So kind, so helpful, SO polite, so if it is the manager, at least she hires a good crew to make up for her rudeness.
Great for kids 2-7. Older elementary breeze through it pretty quickly and aren't as engaged.
Atmosphere: 5
Woman working counter very unsociable. Veterans Day and didn’t ask me if I was a veteran or offer the free donut. I am a veteran but wouldn’t be bothered telling her.
Atmosphere: 1
Food: 4
Service: 1
Witnessed verbal harassment by the workers to customers. Made for very uncomfortable visits to get coffee that also tastes bad half the time.
Atmosphere: 1
Food: 3
Service: 1
The coffee is just right, and the drive thru is efficient!
Food: 5
Service: 5
Loading...