Drive thru was quick and accurate! Always pretty friendly I was surprised to hear though tips aren't allowed at this location!
Atmosphere: 4
Food: 4
Service: 4
Greg Morin
Went two days in a row. They missed a sandwich the first day. Second day all our hashbrowns were just tossed in the bag. When asked to redo the hashbrown was given attitude and belittled. Going to Old Orchard Beach from now on.
Food: 3
Service: 1
Taylor Zecchinelli
Let me start by saying I have 4 years experience at Dunkin and 6 at Starbucks in leadership. Whenever I go and (I believe) the manager is at the window, she always gives the most attitude whenever I ask for something. I have asked for my latte to be remade because it was ice coffee and not espresso and she argued with me and would not remake it or take it back, so I just left. Another time, she forgot to give me a bag of food and she rolled her eyes and grabbed it and just handed it out the window saying nothing. Then today, I said 3 strikes and you’re out. I pulled up and she greeted me nicely and told me my order total. I asked her to load $10 in cash onto my phone app very kindly. She immediately changed her body language and she rolled her eyes and snatched the $10 out of my hands saying nothing. She stood there doing or for quite a while, which in my experience, it takes a button push or two to just simply load money onto a phone app. Then, she just scanned my phone and started handing me bags, again, not speaking to me at all and passing everything with an attitude. She handed me my latter and quickly went to close the window, and I asked for the apple juice I ordered and paid for. She went back to look at her screen as if I was lying and did not order and pay for it. She grabbed one out of the fridge and handed it to me, and sarcastically said “have a GREAT day” and I drove off. Even my 7 year old son said “why was she so rude mama” which is why I’m posting this. The fact that my child is even picking up on the bad vibes means more people probably feel this way about this employee and don’t speak up. I have had INCREDIBLE experiences with other staff there. So kind, so helpful, SO polite, so if it is the manager, at least she hires a good crew to make up for her rudeness.
Jackie Cobb
Great for kids 2-7. Older elementary breeze through it pretty quickly and aren't as engaged.
Atmosphere: 5
joseph maccabe
Woman working counter very unsociable. Veterans Day and didn’t ask me if I was a veteran or offer the free donut. I am a veteran but wouldn’t be bothered telling her.
Atmosphere: 1
Food: 4
Service: 1
Christina D
Witnessed verbal harassment by the workers to customers. Made for very uncomfortable visits to get coffee that also tastes bad half the time.
Atmosphere: 1
Food: 3
Service: 1
Dave Norman
The coffee is just right, and the drive thru is efficient!
Food: 5
Service: 5
Ryan Page
Sad to know employees can't get tips as a former dunks worker that's sad that was the best part of the job
Service: 1
Ryan Bowe
Got every part of our order wrong and it took 25 minutes to get it.
Food: 1
Service: 1
Alexis Taylor
Consistently great service, even when busy; my favorite Dunkin!
So I wasn't going to write a review but when I checked the existing reviews I saw a lot of the same sentiment spread out over time.
I made the supreme mistake of asking them to hold the foam on my latté.
First I arrived to a lobby with 8 or 9 waiting people, no big and then I did a lil woohoo dance once I realized they were all waiting for pick-up, so I walked right over to the POS. I got some smiles from crew covering drive thru I assume when they walked by me to grab things from the donut case, but no acknowledgement that I was a waiting customer. A fact made weirder by the number of times I hear walk in yelled behind the counter as other people came and went, either joining the waiting or grabbing from the mobile pick-up shelf. After being ignored for several minutes I saw the order kiosk and decided to use that because I only had so much time before work.
After I ordered I snuck up to the pickup counter and told the crew member sorting tickets that the kiosk wouldn't let me edit "No Foam" and I fixated which order was mine.
Her first response was, I kid you not, "Hold the Phone?" And I said no "Hold back the foam when you pour the milk' and SMILED (I cannot stress enough that I was fully controlling my rbf here) Then she stomped away surprisingly petulantly and said to someone out of sight that "You can hold foam on a latte what is he talking about about"
I listened to an ECHO CHAMBER of "You can't hold the foam" from the crew. Apparently one person knew and she was started handling it and I began to make a joke about how much convo was happening over the foam (and because I didn't know she was doing it, bc her words to the crew sounded like she was part of the echo chamber not the member taking any action I was going to say don't worry about it) but she immediately said "Yeah, there was a lot of conversation about it" with a heavy amount of "what's your problem" being directed my way. I didn't finish the second half of my statement.
Fun side note I've never heard my name pronounce that way at a coffee counter there's only so many ways to mispronounce it
Atmosphere: 1
Food: 3
Service: 1
Juan Julio
I went to take my order and the girl taking my order was very patient and kind I asked for maple bacon on a sandwich instead of reg. Bacon and paid for an extra fee. The problem was Alicia the “Manager” was complaining and saying to the girl “YOU CAN’T DO THAT!!” and the girl responded with “I charged them (me) extra”. I felt bad so i opinionated, “it’s okay you can add both since I was charged for both.” Then Alicia directed her attention to me and rudely, sarcastically and mockingly said “OH DO YOU WORK HERE?! DO YOU WORK HERE??!!” I was fully offended I was trying to just get my food and go but that’s how my MORNING started off. THANK YOU!
Atmosphere: 1
Food: 2
Service: 1
jeanine lagasse
The place was dirty, definitely needed to be swept. I go in with my daughter to get her a treat for doing so well at her doctors appointment, 4 different employees went up to the register that I was in front of looked at the screen and then at me and without saying anything all of them walked away. Nobody came to take my order until they noticed one of their friends needed to order, then I got attitude while the gentleman taking my order huffed and puffed at me the whole time like I was interrupting his day. When I finally got my order, I needed ketchup, I had to say “excuse me” twice before the two employees in front of me would acknowledge me and once again it was all attitude. I felt extremely disrespected at that point, this is not a Dunkin that I will ever come back to or recommend to anyone and if I hear anyone wants to come to this Dunkin I will stop them from doing so, this whole experience was appalling
Drive thru was quick and accurate!
Always pretty friendly I was surprised to hear though tips aren't allowed at this location!
Atmosphere: 4
Food: 4
Service: 4
Went two days in a row. They missed a sandwich the first day. Second day all our hashbrowns were just tossed in the bag. When asked to redo the hashbrown was given attitude and belittled. Going to Old Orchard Beach from now on.
Food: 3
Service: 1
Let me start by saying I have 4 years experience at Dunkin and 6 at Starbucks in leadership. Whenever I go and (I believe) the manager is at the window, she always gives the most attitude whenever I ask for something. I have asked for my latte to be remade because it was ice coffee and not espresso and she argued with me and would not remake it or take it back, so I just left. Another time, she forgot to give me a bag of food and she rolled her eyes and grabbed it and just handed it out the window saying nothing. Then today, I said 3 strikes and you’re out. I pulled up and she greeted me nicely and told me my order total. I asked her to load $10 in cash onto my phone app very kindly. She immediately changed her body language and she rolled her eyes and snatched the $10 out of my hands saying nothing. She stood there doing or for quite a while, which in my experience, it takes a button push or two to just simply load money onto a phone app. Then, she just scanned my phone and started handing me bags, again, not speaking to me at all and passing everything with an attitude. She handed me my latter and quickly went to close the window, and I asked for the apple juice I ordered and paid for. She went back to look at her screen as if I was lying and did not order and pay for it. She grabbed one out of the fridge and handed it to me, and sarcastically said “have a GREAT day” and I drove off. Even my 7 year old son said “why was she so rude mama” which is why I’m posting this. The fact that my child is even picking up on the bad vibes means more people probably feel this way about this employee and don’t speak up. I have had INCREDIBLE experiences with other staff there. So kind, so helpful, SO polite, so if it is the manager, at least she hires a good crew to make up for her rudeness.
Great for kids 2-7. Older elementary breeze through it pretty quickly and aren't as engaged.
Atmosphere: 5
Woman working counter very unsociable. Veterans Day and didn’t ask me if I was a veteran or offer the free donut. I am a veteran but wouldn’t be bothered telling her.
Atmosphere: 1
Food: 4
Service: 1
Witnessed verbal harassment by the workers to customers. Made for very uncomfortable visits to get coffee that also tastes bad half the time.
Atmosphere: 1
Food: 3
Service: 1
The coffee is just right, and the drive thru is efficient!
Food: 5
Service: 5
Sad to know employees can't get tips as a former dunks worker that's sad that was the best part of the job
Service: 1
Got every part of our order wrong and it took 25 minutes to get it.
Food: 1
Service: 1
Consistently great service, even when busy; my favorite Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So I wasn't going to write a review but when I checked the existing reviews I saw a lot of the same sentiment spread out over time.
I made the supreme mistake of asking them to hold the foam on my latté.
First I arrived to a lobby with 8 or 9 waiting people, no big and then I did a lil woohoo dance once I realized they were all waiting for pick-up, so I walked right over to the POS. I got some smiles from crew covering drive thru I assume when they walked by me to grab things from the donut case, but no acknowledgement that I was a waiting customer. A fact made weirder by the number of times I hear walk in yelled behind the counter as other people came and went, either joining the waiting or grabbing from the mobile pick-up shelf. After being ignored for several minutes I saw the order kiosk and decided to use that because I only had so much time before work.
After I ordered I snuck up to the pickup counter and told the crew member sorting tickets that the kiosk wouldn't let me edit "No Foam" and I fixated which order was mine.
Her first response was, I kid you not, "Hold the Phone?" And I said no "Hold back the foam when you pour the milk' and SMILED (I cannot stress enough that I was fully controlling my rbf here) Then she stomped away surprisingly petulantly and said to someone out of sight that "You can hold foam on a latte what is he talking about about"
I listened to an ECHO CHAMBER of "You can't hold the foam" from the crew. Apparently one person knew and she was started handling it and I began to make a joke about how much convo was happening over the foam (and because I didn't know she was doing it, bc her words to the crew sounded like she was part of the echo chamber not the member taking any action I was going to say don't worry about it) but she immediately said "Yeah, there was a lot of conversation about it" with a heavy amount of "what's your problem" being directed my way. I didn't finish the second half of my statement.
Fun side note I've never heard my name pronounce that way at a coffee counter there's only so many ways to mispronounce it
Atmosphere: 1
Food: 3
Service: 1
I went to take my order and the girl taking my order was very patient and kind I asked for maple bacon on a sandwich instead of reg. Bacon and paid for an extra fee. The problem was Alicia the “Manager” was complaining and saying to the girl “YOU CAN’T DO THAT!!” and the girl responded with “I charged them (me) extra”. I felt bad so i opinionated, “it’s okay you can add both since I was charged for both.” Then Alicia directed her attention to me and rudely, sarcastically and mockingly said “OH DO YOU WORK HERE?! DO YOU WORK HERE??!!” I was fully offended I was trying to just get my food and go but that’s how my MORNING started off. THANK YOU!
Atmosphere: 1
Food: 2
Service: 1
The place was dirty, definitely needed to be swept. I go in with my daughter to get her a treat for doing so well at her doctors appointment, 4 different employees went up to the register that I was in front of looked at the screen and then at me and without saying anything all of them walked away. Nobody came to take my order until they noticed one of their friends needed to order, then I got attitude while the gentleman taking my order huffed and puffed at me the whole time like I was interrupting his day. When I finally got my order, I needed ketchup, I had to say “excuse me” twice before the two employees in front of me would acknowledge me and once again it was all attitude. I felt extremely disrespected at that point, this is not a Dunkin that I will ever come back to or recommend to anyone and if I hear anyone wants to come to this Dunkin I will stop them from doing so, this whole experience was appalling
Atmosphere: 1
Food: 3
Service: 1
Very quickly served
Parking: Need to look
Wheelchair accessibility: Fine
Atmosphere: 5
Food: 5
Service: 5
Good service here.
Food: 5
Service: 5
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