Had an issue with an order and they resolved it and made it right and I appreciate them for that, was frustrated about the issue but they fixed it and did what they could to make up for inconvenience, kind workers and they did the right thing, good spot with just a minor hiccup, good food too
Atmosphere: 4
Food: 4
Service: 4
Marcos Ramirez
Food is horrible service is horrible and communication with servers and managers horrible don’t waste your money or time
Atmosphere: 1
Food: 1
Service: 1
Robin Thompson
This review comes after three separate visits to this restaurant, and unfortunately, each one has been disappointing. Our most recent visit on April 27, 2025, was the worst yet — and the reason for this review. We arrived around 2:35 p.m. and stood at the front desk where two employees ignored us completely. No greeting, no eye contact. After about three minutes, one finally said he’d be “right with us.” Still no hello or acknowledgment. When he finally returned, he told us it would be a 5–10 minute wait while he cleaned off a table. Once seated, we waited several more minutes before our server, Lindsay, came by to say she’d be with us shortly. She dropped off two waters — which honestly tasted like sewer water — and walked away again. By the time she came back to take our order, it was nearly 2:57 p.m. My husband’s beer arrived, but she forgot my Pepsi. I had to ask again before finally receiving it several minutes later. We ordered the orange chicken lunch special with rice, soup, and salad to share. The chicken and rice arrived lukewarm, with no soup or salad ever brought to the table. The chicken itself was rubbery and undercooked — completely inedible. To make matters worse, when I asked for a refill on my Pepsi, Lindsay picked up my glass with her fingers inside the rim and set the same glass back down, straw still in it with lipstick marks. That is absolutely unhygienic and unacceptable. We left most of our food untouched and our patience completely gone. Our two previous visits were also marked by poor service and bad food, but this final experience sealed it for us. We let our server know exactly why there was no tip — she charged us for items we never received, and what we did get was terrible. We normally tip 25–30% when dining out, but this experience was beyond disappointing. The overcharge can serve as her tip. Never again will we eat here.
Atmosphere: 1
Food: 1
Service: 1
Lisa M.
Had a great time here. Huge portions. The show was fun. Fun to watch him make our food and interact with us. We brought 4 containers of food home. The best steak I've had in a while from a restaurant. The lobster and shrimp was so good. We will definitely be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles, Soup and Salad
Rich Arnold
Great japanese restaurant with excellent food and service. First time there and will go again.
Atmosphere: 5
Food: 5
Service: 5
Jessica Acosta
Truly love the food from here. We have only done take out this far, but hoping to sit in someday and experience it.
david knowlton
Love this place. Great selection of sushi and my soon love his choice that included 3 kinds. He also loved his Korean bbg steak and brussel sprouts. My favorite is the sumo combo which a filet minin, shrimp and soba noodles. Yummmm
Atmosphere: 5
Food: 5
Service: 5
Ian
Best place around and reasonably priced for how much food you get.
Atmosphere: 4
Food: 5
Service: 5
Amy Rivard
I had lunch here yesterday for the first time, looking for a chirashi bowl. They didn’t have that as an option on the sushi menu, but my waiter was very accommodating! I can’t eat tuna, and they were able to substitute the tuna sashimi with more of my two favorites: mackerel and salmon. The mackerel was lightly torched and SO GOOD! They made up a nice sashimi arrangement with some sushi rice. Miso soup and a starter salad with the classic ginger dressing came first, which was a nice surprise.
It was OK, but not great. The steak in my wife's beef lo mein was very grisly. I ordered the Mongolian beef what's the menu said was sliced ribeye steak. However, when I received my dish it was one piece of steak. When I asked the waitress about it she admitted she didn't know the menu nor how my meal was supposed to come. The beef bulgogi which I did not order did not mention that it was sliced. I wanted to make sure that I was getting the right meal. Additionally, my meal was supposed to come with rice and I had to ask for that. The waitress was pleasant but not very attentive at times
Atmosphere: 3
Food: 3
Service: 3
BB
This may be my harshest critique yet and my worst experience with a to go order. This was my first time ordering here and I had compared it to the Kobe Japanese Grill from my hometown in Tampa. Let me tell you, this was NOTHING like it. This was an absolutely waste of money. So let’s clear some things up. Attached to my review is a picture of my to go “chicken hibachi” that cost $23. For starters, the online menu when ordering does not state the chicken will come in whole tender strip form or that no noodles would be included. My meal was just a watery mess. Upon further read after I received my meal, the direct menu from dining in the restaurant states you will only receive noodles for Dine In only. So why am I paying $23 for a to go item that gives me less food when I could pay the same for dining in & get more food?? The food lacked flavor, lacked any sort of “grill” or sautee and was just a sloppy steamy watery mess in my to go box. The yum yum sauce is also not true yum yum. Very disappointed in this experience and would never waste my money here again. **I also attached a picture of the bento box (which is what I thought my chicken for hibachi would look like) & the last picture for reference is to what I am used to my hibachi looking like**
Atmosphere: 1
Food: 1
Service: 1
Charming Nerd
Friendly atmosphere, great customer service, great food, great place overall at the Kobe Hibachi in Biddeford, Maine!
Kathy Miro
Alia was an amazing server, attentive, kind, and efficient, the food was spectacular. We come every time we visit Biddeford Maine!
Alyson Perry
Food was great but the Hibachi chef was not as entertaining as we’ve previously had. Waited a long time for server and hibachi
Poor service
Had an issue with an order and they resolved it and made it right and I appreciate them for that, was frustrated about the issue but they fixed it and did what they could to make up for inconvenience, kind workers and they did the right thing, good spot with just a minor hiccup, good food too
Atmosphere: 4
Food: 4
Service: 4
Food is horrible service is horrible and communication with servers and managers horrible don’t waste your money or time
Atmosphere: 1
Food: 1
Service: 1
This review comes after three separate visits to this restaurant, and unfortunately, each one has been disappointing. Our most recent visit on April 27, 2025, was the worst yet — and the reason for this review.
We arrived around 2:35 p.m. and stood at the front desk where two employees ignored us completely. No greeting, no eye contact. After about three minutes, one finally said he’d be “right with us.” Still no hello or acknowledgment. When he finally returned, he told us it would be a 5–10 minute wait while he cleaned off a table.
Once seated, we waited several more minutes before our server, Lindsay, came by to say she’d be with us shortly. She dropped off two waters — which honestly tasted like sewer water — and walked away again. By the time she came back to take our order, it was nearly 2:57 p.m. My husband’s beer arrived, but she forgot my Pepsi. I had to ask again before finally receiving it several minutes later.
We ordered the orange chicken lunch special with rice, soup, and salad to share. The chicken and rice arrived lukewarm, with no soup or salad ever brought to the table. The chicken itself was rubbery and undercooked — completely inedible.
To make matters worse, when I asked for a refill on my Pepsi, Lindsay picked up my glass with her fingers inside the rim and set the same glass back down, straw still in it with lipstick marks. That is absolutely unhygienic and unacceptable.
We left most of our food untouched and our patience completely gone. Our two previous visits were also marked by poor service and bad food, but this final experience sealed it for us. We let our server know exactly why there was no tip — she charged us for items we never received, and what we did get was terrible.
We normally tip 25–30% when dining out, but this experience was beyond disappointing. The overcharge can serve as her tip.
Never again will we eat here.
Atmosphere: 1
Food: 1
Service: 1
Had a great time here. Huge portions. The show was fun. Fun to watch him make our food and interact with us. We brought 4 containers of food home. The best steak I've had in a while from a restaurant. The lobster and shrimp was so good. We will definitely be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles, Soup and Salad
Great japanese restaurant with excellent food and service. First time there and will go again.
Atmosphere: 5
Food: 5
Service: 5
Truly love the food from here. We have only done take out this far, but hoping to sit in someday and experience it.
Love this place. Great selection of sushi and my soon love his choice that included 3 kinds. He also loved his Korean bbg steak and brussel sprouts. My favorite is the sumo combo which a filet minin, shrimp and soba noodles. Yummmm
Atmosphere: 5
Food: 5
Service: 5
Best place around and reasonably priced for how much food you get.
Atmosphere: 4
Food: 5
Service: 5
I had lunch here yesterday for the first time, looking for a chirashi bowl. They didn’t have that as an option on the sushi menu, but my waiter was very accommodating! I can’t eat tuna, and they were able to substitute the tuna sashimi with more of my two favorites: mackerel and salmon. The mackerel was lightly torched and SO GOOD! They made up a nice sashimi arrangement with some sushi rice. Miso soup and a starter salad with the classic ginger dressing came first, which was a nice surprise.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was OK, but not great. The steak in my wife's beef lo mein was very grisly. I ordered the Mongolian beef what's the menu said was sliced ribeye steak. However, when I received my dish it was one piece of steak. When I asked the waitress about it she admitted she didn't know the menu nor how my meal was supposed to come. The beef bulgogi which I did not order did not mention that it was sliced. I wanted to make sure that I was getting the right meal. Additionally, my meal was supposed to come with rice and I had to ask for that. The waitress was pleasant but not very attentive at times
Atmosphere: 3
Food: 3
Service: 3
This may be my harshest critique yet and my worst experience with a to go order. This was my first time ordering here and I had compared it to the Kobe Japanese Grill from my hometown in Tampa. Let me tell you, this was NOTHING like it. This was an absolutely waste of money. So let’s clear some things up. Attached to my review is a picture of my to go “chicken hibachi” that cost $23. For starters, the online menu when ordering does not state the chicken will come in whole tender strip form or that no noodles would be included. My meal was just a watery mess. Upon further read after I received my meal, the direct menu from dining in the restaurant states you will only receive noodles for Dine In only. So why am I paying $23 for a to go item that gives me less food when I could pay the same for dining in & get more food?? The food lacked flavor, lacked any sort of “grill” or sautee and was just a sloppy steamy watery mess in my to go box. The yum yum sauce is also not true yum yum. Very disappointed in this experience and would never waste my money here again. **I also attached a picture of the bento box (which is what I thought my chicken for hibachi would look like) & the last picture for reference is to what I am used to my hibachi looking like**
Atmosphere: 1
Food: 1
Service: 1
Friendly atmosphere, great customer service, great food, great place overall at the Kobe Hibachi in Biddeford, Maine!
Alia was an amazing server, attentive, kind, and efficient, the food was spectacular. We come every time we visit Biddeford Maine!
Food was great but the Hibachi chef was not as entertaining as we’ve previously had. Waited a long time for server and hibachi
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