The staff was crazy thay 5 minutes wait time and thay are not responding even for 35 minutes
Atmosphere: 1
Food: 1
Service: 1
Mike Brockway
We went there last night and that place smells so bad. Right when I open the door, the smell was awful. The service was alright. The server was ok and the guys who seems to be a manager was friendly. We asked for a military discount and yes he said he will put it in. When we were ready we remind the server about the discount but we waited for long enough and I said screw that discount we need to go. We always ask for discount anywhere but then that discount we always add to their tip. They’re lucky we still gave 20% tip.
Atmosphere: 1
Food: 3
Service: 2
Angelo Dichello
Orders all wrong food was terrible very disappointed won't be back
Food: 1
Service: 1
Aniyah Duren
My friend and I got there at 6:30. We didn’t get our food until 8pm let alone my drink.
Atmosphere: 1
Food: 4
Service: 1
Ronald Dow
Got seated right away ordered a beer and a water server did not ask if we wanted to start off with appetizers so I had to mention it. After finishing appetizers had to wait along time for are food to show up like 20-25 minutes. At the end ordered a dessert that was very small poor in fact..
Atmosphere: 3
Food: 4
Service: 3
soundhead18
The first server gave us the menus and took our drink order, then a different server brought the drinks and said she’d be our server today. When we were about to order a pasta dish, the server said, “Oh…the other server must not have told you…we’re all out of Pasta.” (They were also out of one other thing which I can’t remember.) Because of this, the other three people in my party changed their orders to burgers, each with slight specific ingredients/instructions.
It seemed like a while for our food to come out (probably because of stupid DoorDash orders), when it did, we couldn’t figure out who’s burger was who’s, because they all looked the same and the sauce that came on two of them seemed the same (but they weren’t supposed to be…spicy vs non-spicy)…the third burger without sauce was under cooked from what my friend wanted. I asked my friend if the server asked how they wanted the burger cooked (because most places do that), she said no, they didn’t. It was also soggy. One of my friends with the burger with the spicy sauce, can’t handle spicy food. It was supposed to be a burger with lots of bacon 🥓, but it only came with one extra piece then the other burgers! 3 vs 2! It looked nothing like burger in the picture. So that was a waste. I told them they should send it back. They were adamant not to.
Fries were lukewarm.
As far as my order goes, the shrimp was a decent size and you got enough basically (I ate two or three before I took the picture), but the fries and Coleslaw serving was appallingly small. Maybe they’re trying to spread it thin until their next shipment comes in. It’s ridiculous. Most likely though, it’s the company cutting costs.
I don’t remember having these same issues with food with the Applebees in Augusta. It’s possible I didn’t order the same thing, idk.
Personally, I would not go here again and would rather eat at one of their competitors. My friends say they like the place and will still go back though.
On the plus side, the servers were nice, as well as the manager, who said he could only offer a 10% discount. My friend was content with that.
I’m giving it a 3 stars, even though I feel it deserves more like 2 stars. There’s so many other locally owned (non-chain/small chain) restaurants that are great, that you don’t need to subject yourself to this sort of food/experience.
Atmosphere: 4
Food: 2
Service: 4
Heather Weborg
Service was great but the food was incorrect, incredibly dry and kind of gross.
Food: 2
Service: 4
Jeffrey June Bartlett
Very courteous staff
Atmosphere: 4
Food: 4
Service: 4
Dale Wells
There aren't many restaurants near here that are fast casual like Applebee's. We found the staff very friendly and helpful. The food was average, and we were hungry from a long day. Overall, we would come back.
Atmosphere: 5
Food: 3
Service: 5
Mala Herbst
The manager, Alex, came to our table to talk about my allergies. He was able to make me a delicious lunch with all my restrictions. Great experience and great food!
Good food at a reasonable price, the registers don't use card. There was a mistake on the machine on the table that ended up with the server getting shorted a good tip even after additional money was left afterwards. Server was great as well. Survey does not work on my device, please just make sure Sam gets a free meal or a few $
Atmosphere: 4
Food: 4
Service: 2
Tabitha Johnson
Let me say I was eager to love this place! The service was absolutely fantastic. The hostess was exceptional, and the servers were polite, quick, and curious. Even the male manager was great! The restaurant was clean and had a great vibe overall. However, the food was a complete disappointment. I’ve ordered the rib-lets platter for years, and it tasted like someone had poured liquid smoke or chemicals over them. It was awful and couldn’t even get the taste out of my mouth. The portions were very good, but the food itself was absolutely revolting. I tried to stomach it, but I just couldn’t. I was disappointed!
Atmosphere: 5
Food: 2
Service: 5
Cassandra Beckim
How to ask for new silverware because it was dirty. And something went wrong while I was checking out. My account was charged twice so I'm waiting for a refund on one of them. Other than that, it was all good.
Atmosphere: 5
Food: 4
Service: 4
John
Average fair.
Atmosphere: 4
Food: 3
Service: 4
Timothy Hallihan
We had the best meal here. You can't beat the the value. We had the 2 meals for $25. We each got a fresh salad and the 6 oz steak with steamed broccoli and garlic potatoes. It was delicious! The service here was also excellent. The wait staff was very responsive and friendly. We'll be stopping by again soon.
The staff was crazy thay 5 minutes wait time and thay are not responding even for 35 minutes
Atmosphere: 1
Food: 1
Service: 1
We went there last night and that place smells so bad. Right when I open the door, the smell was awful. The service was alright. The server was ok and the guys who seems to be a manager was friendly. We asked for a military discount and yes he said he will put it in. When we were ready we remind the server about the discount but we waited for long enough and I said screw that discount we need to go. We always ask for discount anywhere but then that discount we always add to their tip. They’re lucky we still gave 20% tip.
Atmosphere: 1
Food: 3
Service: 2
Orders all wrong food was terrible very disappointed won't be back
Food: 1
Service: 1
My friend and I got there at 6:30. We didn’t get our food until 8pm let alone my drink.
Atmosphere: 1
Food: 4
Service: 1
Got seated right away ordered a beer and a water server did not ask if we wanted to start off with appetizers so I had to mention it. After finishing appetizers had to wait along time for are food to show up like 20-25 minutes. At the end ordered a dessert that was very small poor in fact..
Atmosphere: 3
Food: 4
Service: 3
The first server gave us the menus and took our drink order, then a different server brought the drinks and said she’d be our server today. When we were about to order a pasta dish, the server said, “Oh…the other server must not have told you…we’re all out of Pasta.” (They were also out of one other thing which I can’t remember.) Because of this, the other three people in my party changed their orders to burgers, each with slight specific ingredients/instructions.
It seemed like a while for our food to come out (probably because of stupid DoorDash orders), when it did, we couldn’t figure out who’s burger was who’s, because they all looked the same and the sauce that came on two of them seemed the same (but they weren’t supposed to be…spicy vs non-spicy)…the third burger without sauce was under cooked from what my friend wanted. I asked my friend if the server asked how they wanted the burger cooked (because most places do that), she said no, they didn’t. It was also soggy. One of my friends with the burger with the spicy sauce, can’t handle spicy food. It was supposed to be a burger with lots of bacon 🥓, but it only came with one extra piece then the other burgers! 3 vs 2! It looked nothing like burger in the picture. So that was a waste. I told them they should send it back. They were adamant not to.
Fries were lukewarm.
As far as my order goes, the shrimp was a decent size and you got enough basically (I ate two or three before I took the picture), but the fries and Coleslaw serving was appallingly small. Maybe they’re trying to spread it thin until their next shipment comes in. It’s ridiculous. Most likely though, it’s the company cutting costs.
I don’t remember having these same issues with food with the Applebees in Augusta. It’s possible I didn’t order the same thing, idk.
Personally, I would not go here again and would rather eat at one of their competitors. My friends say they like the place and will still go back though.
On the plus side, the servers were nice, as well as the manager, who said he could only offer a 10% discount. My friend was content with that.
I’m giving it a 3 stars, even though I feel it deserves more like 2 stars. There’s so many other locally owned (non-chain/small chain) restaurants that are great, that you don’t need to subject yourself to this sort of food/experience.
Atmosphere: 4
Food: 2
Service: 4
Service was great but the food was incorrect, incredibly dry and kind of gross.
Food: 2
Service: 4
Very courteous staff
Atmosphere: 4
Food: 4
Service: 4
There aren't many restaurants near here that are fast casual like Applebee's. We found the staff very friendly and helpful. The food was average, and we were hungry from a long day. Overall, we would come back.
Atmosphere: 5
Food: 3
Service: 5
The manager, Alex, came to our table to talk about my allergies. He was able to make me a delicious lunch with all my restrictions. Great experience and great food!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food at a reasonable price, the registers don't use card. There was a mistake on the machine on the table that ended up with the server getting shorted a good tip even after additional money was left afterwards. Server was great as well. Survey does not work on my device, please just make sure Sam gets a free meal or a few $
Atmosphere: 4
Food: 4
Service: 2
Let me say I was eager to love this place! The service was absolutely fantastic. The hostess was exceptional, and the servers were polite, quick, and curious. Even the male manager was great! The restaurant was clean and had a great vibe overall. However, the food was a complete disappointment. I’ve ordered the rib-lets platter for years, and it tasted like someone had poured liquid smoke or chemicals over them. It was awful and couldn’t even get the taste out of my mouth. The portions were very good, but the food itself was absolutely revolting. I tried to stomach it, but I just couldn’t. I was disappointed!
Atmosphere: 5
Food: 2
Service: 5
How to ask for new silverware because it was dirty. And something went wrong while I was checking out. My account was charged twice so I'm waiting for a refund on one of them. Other than that, it was all good.
Atmosphere: 5
Food: 4
Service: 4
Average fair.
Atmosphere: 4
Food: 3
Service: 4
We had the best meal here. You can't beat the the value. We had the 2 meals for $25. We each got a fresh salad and the 6 oz steak with steamed broccoli and garlic potatoes. It was delicious! The service here was also excellent. The wait staff was very responsive and friendly. We'll be stopping by again soon.
Atmosphere: 5
Food: 5
Service: 5
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