Waited 30 minutes on a not so busy day for my meal and was made wrong. Had to wait another 15 just to get the order. 45 mins for some McDonald’s is crazy. Plain burger isn’t hard to make. But to them it is.
Atmosphere: 1
Food: 1
Service: 1
Suzanne Prats
I bought a senior coffee- it was hot & wonderful. I knew I was going to buy coffee so I brought my own cup & put my own cream & sugar in it. It's not because they don't do it well- it's because I don't understand what I'm receiving. Is the coffee strong is it a medium roast? I'm not allowed to taste it- they didn't do anything wrong. So for me it's best to put what I want to In My Own Cup transfer the coffee into my own cup. It's a win-win for everybody. I will say this about driving and parking at this location. There is one entrance and it is a busy location. If you've never been there you don't realize that other cars would like to not wait in line but actually park and go in because it's probably faster to get out of the car and order. So the cars in line to go through the drive-thru block the entrance oftentimes unknowingly. There is parking on both sides of this building however you cannot often get to the other part of the parking lot unless you can go to the right of people in line for the drive-thru. Or you can go to the left of the people in line if the cars are aware that they can leave enough space for you to maneuver to their left. I see people doing what they know they can do which is going in the exit out direction. Sometimes you just have to make up your mind to do what works and ignore the signs that say do not enter. There are no signs that say please leave enough room or anything like that. So often times what you will find at this location is people in the parking lot are outside of McDonald's parking lot trying to get into the parking lot that are blocking the exit of that general area where people do business. It's no big deal to me cuz I love people and I just drive around them. I am sensitive to how people feel and try to act accordingly. Also they prefer at this location that you go in to a specific door and that other door is always kept locked. It could be opened but they would prefer to do business with that door closed. I apologize if it's rather complicated when you get there you'll understand. 😎
Cjl
Very peaceful
Atmosphere: 4
Food: 4
Service: 4
Brenda Maurer
Was in drive thru for 30 minutes, then asked to park waiting on Quater Pounder. Once recieved.. fries were cold, burger had no ketchup and was barley warm. Will not be returning.
Rhonda Cohen
The kiosk ordering is for the birds. Very difficult to manage. The fries were ice cold. And the iced coffee was not iced.
Atmosphere: 1
Food: 2
Service: 2
Erik Quick
I know it's convenient and all, but there are other McDonald's restaurants close enough that you don't have to suffer the poor service and painfully long wait times for your food at this place. I didn't wanna write a review but this is the third time I had to wait over 15 minutes in the drive-through lane. I actually canceled my order while waiting and left. I'm sorry, but something needs to be done to get this restaurant up to the low bar that McDonald's sets for its locations 😕
Atmosphere: 2
Food: 3
Service: 1
Julie
I have had the worst luck here recently. Staff is great i jyst think they are understaffed often :(
Atmosphere: 3
Food: 1
Service: 5
Michael Lilly
Ordered a combo and the person taking orders took forever acknowledging my order. He was waiting for my deink selection and I had answered 3ntimes before that. He had my order wrong and changed it at the window. The sides were still incorrect when i got my food. This is one of the worst KFC's I have been to. I keep giving them a chance, a d my experience gets ruined every time. This will be my last trip to this location.
Food: 4
Service: 1
Kaden Kinder
Ordered a bacon cheeseburger didn't get the bacon (pic 1+2). Ordered a m&m mcflurry got an Oreo mcflurry food came out fine otherwise tok 45 mins to get it
Getting really sick of y'all messing up my order half the time
Atmosphere: 1
Food: 1
Service: 1
Blue Jeans
Edited: If you take a moment you'll see that all the positive reviews of this place are more than 1 year old. Do yourself a huge favor and skip this location. Management is arrogant, rude, and not above lying to customers. Order takers don't listen and then it's the customers fault when the order is wrong (and it almost always is). I will drive the extra miles to a different location even though I live closest to Cooks Corner.
-- Original review-- I drive thru nearly everyday and place a large order. Never ONCE have they gotten it right. Today i waited 18 minutes in the drive thru and they didn't have one of my sandwiches. The manager actually told me I'd have to go around again and order the sandwich THEY forgot. I guess I was just supposed to tell one of the kids they can't eat today. Sorry. The service in the place is going down fast and the weekends are the worst of all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hashbrown
Giggles Gillespie
i go to this specific location almost everyday if not for myself for someone else and not once in the last month or 2 have i been pleased since the management changed they have gone extremely downhill the food is always cold and takes WAY too long to be handed out and half the time i end up missing half of my order my most recent visit will be my last due to the staff incompetence i simply called asking if my mobile order could be cook to order which i know they can easily do as a past employee at a different location and they proceeded to tell me they didn’t receive me order and couldn’t and then mocked me when i said okay in a confused tone when i got my food it was very clearly not cook to order and they threw the food on the counter at me and said nothing and put my only 2 drinks in a drink tray without asking causing difficulty traveling back home due to having to walk leaving them to fall in the parking lot also extremely disappointed in the cleanliness off the staff they are constantly un gloved and whipping sweat off of them getting sweat and hair in the food and they do not at all pay attention to the customers
Atmosphere: 1
Food: 2
Service: 1
Truth Hurts (YoullHealFaster)
It's not your typical McDonald's
Atmosphere: 1
Food: 3
Service: 4
Sam Afonso
I called the manager and wanted to ask what age they are hiring, and he rudely said Not today I thought he was getting prank call, and he thought it was me, so I called back and asked the same question and he hung up on me again. I have a friend who works there, and he told me that the manager is rude.
Waited 30 minutes on a not so busy day for my meal and was made wrong. Had to wait another 15 just to get the order. 45 mins for some McDonald’s is crazy. Plain burger isn’t hard to make. But to them it is.
Atmosphere: 1
Food: 1
Service: 1
I bought a senior coffee- it was hot & wonderful. I knew I was going to buy coffee so I brought my own cup & put my own cream & sugar in it. It's not because they don't do it well- it's because I don't understand what I'm receiving. Is the coffee strong is it a medium roast?
I'm not allowed to taste it- they didn't do anything wrong. So for me it's best to put what I want to In My Own Cup transfer the coffee into my own cup. It's a win-win for everybody.
I will say this about driving and parking at this location. There is one entrance and it is a busy location. If you've never been there you don't realize that other cars would like to not wait in line but actually park and go in because it's probably faster to get out of the car and order. So the cars in line to go through the drive-thru block the entrance oftentimes unknowingly. There is parking on both sides of this building however you cannot often get to the other part of the parking lot unless you can go to the right of people in line for the drive-thru. Or you can go to the left of the people in line if the cars are aware that they can leave enough space for you to maneuver to their left. I see people doing what they know they can do which is going in the exit out direction. Sometimes you just have to make up your mind to do what works and ignore the signs that say do not enter. There are no signs that say please leave enough room or anything like that. So often times what you will find at this location is people in the parking lot are outside of McDonald's parking lot trying to get into the parking lot that are blocking the exit of that general area where people do business. It's no big deal to me cuz I love people and I just drive around them. I am sensitive to how people feel and try to act accordingly. Also they prefer at this location that you go in to a specific door and that other door is always kept locked. It could be opened but they would prefer to do business with that door closed. I apologize if it's rather complicated when you get there you'll understand. 😎
Very peaceful
Atmosphere: 4
Food: 4
Service: 4
Was in drive thru for 30 minutes, then asked to park waiting on Quater Pounder. Once recieved.. fries were cold, burger had no ketchup and was barley warm. Will not be returning.
The kiosk ordering is for the birds. Very difficult to manage. The fries were ice cold. And the iced coffee was not iced.
Atmosphere: 1
Food: 2
Service: 2
I know it's convenient and all, but there are other McDonald's restaurants close enough that you don't have to suffer the poor service and painfully long wait times for your food at this place. I didn't wanna write a review but this is the third time I had to wait over 15 minutes in the drive-through lane. I actually canceled my order while waiting and left. I'm sorry, but something needs to be done to get this restaurant up to the low bar that McDonald's sets for its locations 😕
Atmosphere: 2
Food: 3
Service: 1
I have had the worst luck here recently. Staff is great i jyst think they are understaffed often :(
Atmosphere: 3
Food: 1
Service: 5
Ordered a combo and the person taking orders took forever acknowledging my order. He was waiting for my deink selection and I had answered 3ntimes before that. He had my order wrong and changed it at the window. The sides were still incorrect when i got my food. This is one of the worst KFC's I have been to. I keep giving them a chance, a d my experience gets ruined every time. This will be my last trip to this location.
Food: 4
Service: 1
Ordered a bacon cheeseburger didn't get the bacon (pic 1+2). Ordered a m&m mcflurry got an Oreo mcflurry food came out fine otherwise tok 45 mins to get it
Atmosphere: 1
Service: 1
Love the rewards..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Getting really sick of y'all messing up my order half the time
Atmosphere: 1
Food: 1
Service: 1
Edited: If you take a moment you'll see that all the positive reviews of this place are more than 1 year old. Do yourself a huge favor and skip this location. Management is arrogant, rude, and not above lying to customers. Order takers don't listen and then it's the customers fault when the order is wrong (and it almost always is). I will drive the extra miles to a different location even though I live closest to Cooks Corner.
-- Original review--
I drive thru nearly everyday and place a large order. Never ONCE have they gotten it right. Today i waited 18 minutes in the drive thru and they didn't have one of my sandwiches. The manager actually told me I'd have to go around again and order the sandwich THEY forgot. I guess I was just supposed to tell one of the kids they can't eat today. Sorry. The service in the place is going down fast and the weekends are the worst of all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hashbrown
i go to this specific location almost everyday if not for myself for someone else and not once in the last month or 2 have i been pleased since the management changed they have gone extremely downhill the food is always cold and takes WAY too long to be handed out and half the time i end up missing half of my order my most recent visit will be my last due to the staff incompetence i simply called asking if my mobile order could be cook to order which i know they can easily do as a past employee at a different location and they proceeded to tell me they didn’t receive me order and couldn’t and then mocked me when i said okay in a confused tone when i got my food it was very clearly not cook to order and they threw the food on the counter at me and said nothing and put my only 2 drinks in a drink tray without asking causing difficulty traveling back home due to having to walk leaving them to fall in the parking lot also extremely disappointed in the cleanliness off the staff they are constantly un gloved and whipping sweat off of them getting sweat and hair in the food and they do not at all pay attention to the customers
Atmosphere: 1
Food: 2
Service: 1
It's not your typical McDonald's
Atmosphere: 1
Food: 3
Service: 4
I called the manager and wanted to ask what age they are hiring, and he rudely said Not today I thought he was getting prank call, and he thought it was me, so I called back and asked the same question and he hung up on me again. I have a friend who works there, and he told me that the manager is rude.
Atmosphere: 1
Food: 1
Service: 1
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