⭐☆☆☆☆ I’m extremely disappointed and frustrated with my experience ordering from Wicked Whoopies. I placed an order weeks ago, and although the package was marked as delivered, it was sent to the wrong address. After reaching out to UPS, I was told the error was actually on the shipper’s end - not theirs. So I contacted Wicked Whoopies directly and explained everything in full.
To be clear, I didn’t ask for a refund. I simply requested that they send a replacement order, which felt like a reasonable solution given the situation. They responded to my initial email and said they would follow up. I replied right away - and that’s where the communication stopped. Unfortunately, not only has my last email gone unanswered, but their lack of response and accountability has left me feeling dismissed and unheard.
I expected some level of care or support, especially from a small business that expects loyalty and respect from its buyers. The silence is very telling..
This order was supposed to be a gift for my daughter for a party I planned in her honor. After the package was delivered to the wrong address, I pushed the party back hoping for a resolution. Eventually, I had to cancel it altogether since I never received a replacement, and I’m still stuck in the middle of a time-consuming dispute process trying to get my money back.
As a customer who spent $70 of hard-earned money, this whole experience has been deeply upsetting. I will no longer support this business, and I wouldn’t recommend that anyone else continue spending their money with a company that refuses to treat its customers with the same care and integrity it expects from them.
I will also be following up with the Better Business Bureau (BBB) in order to seek a resolution, because at this point, it’s clear I cannot count on Wicked Whoopies to do the right thing on their own.
Do better.
Mel T
You made our Daughter's special day the best! All the guests loved your whoopie pies!!
Julie Gerber
Excellent whoopie pies. Lots of flavors. We’ve had classic, peanut butter, and mint; all were delicious.
Smells good as soon as you walk in; calm cheerful atmosphere.
They have minis of some flavors, if you want a smaller snack.
Melissa Stio
Enjoyed my visit to Wicked Whoopies! I noticed there was some pretty low stock in some parts of the store but was still able to get a nice haul for the folks at home.
Angela Morrill
Not alot of options. They had only 6 options
Adam Lamontagne
The family stops by here every time we visit Freeport. It's always a highlight of our trip.
Jay Bakenhaus
My friend brought me by here to try the best Whoopie Pie in the region. They were pricey, but man were they good. He gave me the whole whoopie pie history for the region. I was amazed at how.much a creamy pie could bring so much a tradition to an area. I know it's not the traditional one, but red velvet whoopie pies are my favorite! I had to buy a few for friends as well!
Nicole Woleslagle
Ordered the raspberry whoopie pie and it had bad aftertaste.
Jeffrey Cellini
Located near the town square…large assortment of whoopie pies…tables to sit down and enjoy a treat…
Yum!!! 10/10
⭐☆☆☆☆
I’m extremely disappointed and frustrated with my experience ordering from Wicked Whoopies. I placed an order weeks ago, and although the package was marked as delivered, it was sent to the wrong address. After reaching out to UPS, I was told the error was actually on the shipper’s end - not theirs. So I contacted Wicked Whoopies directly and explained everything in full.
To be clear, I didn’t ask for a refund. I simply requested that they send a replacement order, which felt like a reasonable solution given the situation. They responded to my initial email and said they would follow up. I replied right away - and that’s where the communication stopped. Unfortunately, not only has my last email gone unanswered, but their lack of response and accountability has left me feeling dismissed and unheard.
I expected some level of care or support, especially from a small business that expects loyalty and respect from its buyers. The silence is very telling..
This order was supposed to be a gift for my daughter for a party I planned in her honor. After the package was delivered to the wrong address, I pushed the party back hoping for a resolution. Eventually, I had to cancel it altogether since I never received a replacement, and I’m still stuck in the middle of a time-consuming dispute process trying to get my money back.
As a customer who spent $70 of hard-earned money, this whole experience has been deeply upsetting. I will no longer support this business, and I wouldn’t recommend that anyone else continue spending their money with a company that refuses to treat its customers with the same care and integrity it expects from them.
I will also be following up with the Better Business Bureau (BBB) in order to seek a resolution, because at this point, it’s clear I cannot count on Wicked Whoopies to do the right thing on their own.
Do better.
You made our Daughter's special day the best! All the guests loved your whoopie pies!!
Excellent whoopie pies. Lots of flavors. We’ve had classic, peanut butter, and mint; all were delicious.
Smells good as soon as you walk in; calm cheerful atmosphere.
They have minis of some flavors, if you want a smaller snack.
Enjoyed my visit to Wicked Whoopies! I noticed there was some pretty low stock in some parts of the store but was still able to get a nice haul for the folks at home.
Not alot of options. They had only 6 options
The family stops by here every time we visit Freeport. It's always a highlight of our trip.
My friend brought me by here to try the best Whoopie Pie in the region. They were pricey, but man were they good. He gave me the whole whoopie pie history for the region. I was amazed at how.much a creamy pie could bring so much a tradition to an area. I know it's not the traditional one, but red velvet whoopie pies are my favorite! I had to buy a few for friends as well!
Ordered the raspberry whoopie pie and it had bad aftertaste.
Located near the town square…large assortment of whoopie pies…tables to sit down and enjoy a treat…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whoopies Pies
Restaurantji Recommends
great selection of flavors arrived right when they opened staff was great.
Very good flavors and selection. Only four stars because I had another that I liked more elsewhere, but anyone wil be happy here.
Atmosphere: 5
Food: 4
Service: 5
The whoopie pies are great. We stop there all the time for our treats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whoopies Pies
Was a little disappointed that some flavors were sold out, as we arrived at the store open. Staff was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whoopies Pies
Every time I come to Maine I stop here and they are always friendly.
Atmosphere: 4
Food: 4
Service: 4
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