I rarely write reviews, but I've never been to a subway which has been so consistently wrong with every order I place. Today, I drove 50 mins just TRYING to get my actual, correctly made, ~$30 subway order. My original two subs? The sauces on them were switched, and the sandwiches were completely soaked.
Oh, and don't think about calling and explaining that you're already home, and asking if you can simply get them replaced tomorrow, they'll tell you that you have to bring them back now if you want anything to be done about them.
The workers inside? Very nice to speak to. Their policy on fixing their sandwiches? Absolutely atrocious.
Literally, go to Dunkin or McDonald's, at least if they mess up they'll write your name down for when you come in the next day. Or literally go to any other subway, just not this one.
Oh, by the way, after driving those 50 minutes to get our food fixed, it turns out replacement sub is STILL wrong 🫠Didn't find out until I just got home.
Atmosphere: 2
Food: 1
Service: 1
Eva Quinn
I waited for five minutes at the store in Jay, Maine, with no employee in the store. I walked around the store where the employee ANDREW was yelling on the phone to somebody very aggressively. He looked at me and said what do you want? I told him I was picking up a DoorDash, she told me it didn’t exist and kept yelling at me when I told him he was being unprofessional and rude He never gave me the DoorDash.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Collins
Never accurate and never apologize for making people drive all the way back to get it fixed
Atmosphere: 1
Food: 1
Service: 1
360numberbutt52 Butt52
18 minutes in the drive thru and I was the only person in line, took them 10 minutes to respond to me just to tell me their not gonna open till 10? Place sucks
Service: 1
Kay Noelle
Long wait for sandwiches in drive through. Prices in store apparently more expensive than through the app. Employee didn’t know how to ring order in or how to print receipt. They literally fled when I tried to ask any questions. Not worth the wait.
Katherine A Champagne
Almost at theft time !!!! Not a safe site.. 2 employees on a Saturday evening!!! Took 20 minutes in line , being the 2nd customer.
Bad atmosphere/ attitude/ lack of employees.
Chris Pickett
Great sandwich and the young lady who served us was very nice. Lived the atmosphere with a fireplace!
Pitsingers
Gave me, my girlfriend and the kids very bad food poisoning for several days, never eating here again
Maddox Ryder
They hung up on me after I asked for double meatball and double tuna together even though it's an old family recipe I will never go there again.
Tami Anne Antieri
Love going in for my Dash pickups. Andrew is always a favorite to do CS with. This guy always is smiling and very professional to deal with. Thankyou Andrew for what you do, I definitely appreciate you. Better promote him...
Amazing experience. The bread was fresh and so were the veggies.
Atmosphere: 5
Food: 5
Service: 5
Marcy Smalley
Ordered 3 sandwiches on mobile. Got to the store and was informed that our sandwiches were not ready and that they had lost the receipt. Waited over 20 minutes for out sandwiches too be ready. Once we got home. We opened the sandwiches to discover that they were not made correctly both sandwiches had lettuce and we only ordered one with lettuce also both had pickles and we had only ordered one with pickles. When we called subway they only offered to remake one sandwich. The girl was EXTREMELY RUDE. She told that when you order on mobile that you have to take the sandwich the way they make it. Also that we should just pick it off! That is absolutely not true. The manager was working and didn't come to the phone to help with the issue. We will not be going to this location EVER AGAIN
Kim
Out of tuna, meatballs so decided to get a cold sub and they are out of provolone cheese and pickles. How does a sub shop run out of pickels? I feel like they can be ordered in bulk. Service was good and place was clean but come on, management needs to learn how to order.
Atmosphere: 5
Food: 1
Service: 5
Billie Groves
Jason was professional and made my sandwiches to order!
Atmosphere: 5
Food: 5
Service: 5
Tanya Fournier
I go to this Subway almost every other day. Staff can’t get an order right hardly ever. It isn’t that hard to make a sandwich or give you regular coke instead of diet.
I rarely write reviews, but I've never been to a subway which has been so consistently wrong with every order I place. Today, I drove 50 mins just TRYING to get my actual, correctly made, ~$30 subway order. My original two subs? The sauces on them were switched, and the sandwiches were completely soaked.
Oh, and don't think about calling and explaining that you're already home, and asking if you can simply get them replaced tomorrow, they'll tell you that you have to bring them back now if you want anything to be done about them.
The workers inside? Very nice to speak to. Their policy on fixing their sandwiches? Absolutely atrocious.
Literally, go to Dunkin or McDonald's, at least if they mess up they'll write your name down for when you come in the next day. Or literally go to any other subway, just not this one.
Oh, by the way, after driving those 50 minutes to get our food fixed, it turns out replacement sub is STILL wrong 🫠Didn't find out until I just got home.
Atmosphere: 2
Food: 1
Service: 1
I waited for five minutes at the store in Jay, Maine, with no employee in the store. I walked around the store where the employee ANDREW was yelling on the phone to somebody very aggressively. He looked at me and said what do you want? I told him I was picking up a DoorDash, she told me it didn’t exist and kept yelling at me when I told him he was being unprofessional and rude He never gave me the DoorDash.
Atmosphere: 1
Food: 1
Service: 1
Never accurate and never apologize for making people drive all the way back to get it fixed
Atmosphere: 1
Food: 1
Service: 1
18 minutes in the drive thru and I was the only person in line, took them 10 minutes to respond to me just to tell me their not gonna open till 10? Place sucks
Service: 1
Long wait for sandwiches in drive through. Prices in store apparently more expensive than through the app. Employee didn’t know how to ring order in or how to print receipt. They literally fled when I tried to ask any questions. Not worth the wait.
Almost at theft time !!!!
Not a safe site..
2 employees on a Saturday evening!!!
Took 20 minutes in line ,
being the 2nd customer.
Bad atmosphere/ attitude/ lack of employees.
Great sandwich and the young lady who served us was very nice. Lived the atmosphere with a fireplace!
Gave me, my girlfriend and the kids very bad food poisoning for several days, never eating here again
They hung up on me after I asked for double meatball and double tuna together even though it's an old family recipe I will never go there again.
Love going in for my Dash pickups.
Andrew is always a favorite to do CS with. This guy always is smiling and very professional to deal with.
Thankyou Andrew for what you do, I definitely appreciate you. Better promote him...
Restaurantji Recommends
Amazing experience. The bread was fresh and so were the veggies.
Atmosphere: 5
Food: 5
Service: 5
Ordered 3 sandwiches on mobile. Got to the store and was informed that our sandwiches were not ready and that they had lost the receipt. Waited over 20 minutes for out sandwiches too be ready. Once we got home. We opened the sandwiches to discover that they were not made correctly both sandwiches had lettuce and we only ordered one with lettuce also both had pickles and we had only ordered one with pickles. When we called subway they only offered to remake one sandwich. The girl was EXTREMELY RUDE. She told that when you order on mobile that you have to take the sandwich the way they make it. Also that we should just pick it off! That is absolutely not true. The manager was working and didn't come to the phone to help with the issue. We will not be going to this location EVER AGAIN
Out of tuna, meatballs so decided to get a cold sub and they are out of provolone cheese and pickles. How does a sub shop run out of pickels? I feel like they can be ordered in bulk. Service was good and place was clean but come on, management needs to learn how to order.
Atmosphere: 5
Food: 1
Service: 5
Jason was professional and made my sandwiches to order!
Atmosphere: 5
Food: 5
Service: 5
I go to this Subway almost every other day. Staff can’t get an order right hardly ever. It isn’t that hard to make a sandwich or give you regular coke instead of diet.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Subway Club
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