Seriously takes an unnecessarily long amount of time for something as simple as a rush. Doesn’t matter what time I come, how long the line is. It always takes like 10-15 minutes for me to get my drink and go. Slowest service ever.
M Gonzalez
The staff are very welcoming and the coffee is great!
Atmosphere: 5
Food: 5
Service: 5
Peter Cost
Fast service and nice staff. I come here every morning to get an espresso and coffee for the wife. Everyone always pleasant. Yall rock
Atmosphere: 5
Food: 5
Service: 5
Alex
Inconsistent drinks, long wait times. The drive thru option certainly isn't for those in a rush
Atmosphere: 4
Food: 2
Service: 1
Joe Payton
Ive been going to AJs for years, Naples never had the best service, but in the last year its gotten completely unbearable. The staff are so completely uncoordinated and incapable of working together.
Today I was the Second Car in line (One at each window, one waiting, and then me.) It took 10 minuets to get to the window to order. 5 minuets to move up to the second window, and 15 minuets to get our 2 rushes. All in all we were there for over 30 minuets and the cars in front of us had already been waiting.
There is a younger girl there that is just a complete train wreck, and we get the impression no one can correct any of her mistakes without her causing issues. She's been there for awhile and its always a mess when she's working.
While we were waiting she came up to the window with a coffee that was not ours and barked at the man working at the ovens where her sandwich was. He had to tell her the order was for the counter and not drive through.
A few more minuets passed and he tried to hand me a pup cup and food. I told him those where not mine, and told him what we had ordered. He apologized and went to check the order screen, he came back and asked me to repeat what we had ordered (Very pleasant, he was obviously just realizing the mistake the girl had made and was correcting it.)
The girl had cleared the wrong order from the system when she brough the wrong order to the window. He got the full order and ran back to make it. She then came up the the window and demanded I repeat the order again, I can hear the man saying he's got it in the back ground and then she asks if I paid for it.
I used the app and had seen the confirmation of my order come up. I told her it was paid for and she stormed off. The man came back with the correct drinks and apologized. They desperately need to fire that girl.
Atmosphere: 3
Food: 2
Service: 1
Brittany Rogers
Absolutely best service an best coffeee
Atmosphere: 5
Food: 5
Service: 5
Casey Cardoza
Just went here for the first time I have to say One of the best experiences I’ve had in a long time.
I wish I could remember her name, but longer hair she was able to give me a really good recommendation on a drink, and it was absolutely one of the best drinks I’ve ever had in my life !!!!
Thank you so much for the highly recommended drink. I believe it was a banana foster she said or something like that.
Atmosphere: 5
Food: 5
Service: 5
Stacy Rinaldo
Some of the best lattes, and coffees out there. Way better than the others and staff is always willing to suggest flavors and toppings for my latte. Never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Tabatha Mason
Went in yesterday as we normally due, they were training new staff (no biggy) we ordered our drinks and left. The drinks were disgusting. We called a bit later to address our concern and the “manager” told us that only the person who made our drinks could give us a free one. I described the worker and the manager told us No. I asked to speak to another manager and she told me she’s the only one. Then she hung up on me. I’ve had WAY better service and drinks from this location. Hopefully an extra call will yield better results. 32oz Rushes are $7.50 a pop. I work hard for my money.
Atmosphere: 1
Food: 1
Service: 1
Tina-Marie Beaudet
I used to be able to go through the drive-thru and order a fro-joe, and used to come out perfect...i don't know what has changed, but, whoever does the taste tests should maybe try this one out again (32 oz) - i spend (or have spent) a lot of money here, I just can't afford to keep throwing 7 bucks away, and not drinking it
Good coffee and lattes. They have xlarge in both which is a good thing.
Atmosphere: 5
Food: 5
Service: 5
bryan mcsheffrey
Good ☕
Food: 5
Achille Belanger
Good Coffee.
Atmosphere: 4
Food: 4
Service: 4
Scott Cryer
It was really good coffee; an amazing cinnamon roll. Being a staple in Maine I will definitely return to this location. The decorations were really special as well.
Seriously takes an unnecessarily long amount of time for something as simple as a rush. Doesn’t matter what time I come, how long the line is. It always takes like 10-15 minutes for me to get my drink and go. Slowest service ever.
The staff are very welcoming and the coffee is great!
Atmosphere: 5
Food: 5
Service: 5
Fast service and nice staff. I come here every morning to get an espresso and coffee for the wife. Everyone always pleasant. Yall rock
Atmosphere: 5
Food: 5
Service: 5
Inconsistent drinks, long wait times. The drive thru option certainly isn't for those in a rush
Atmosphere: 4
Food: 2
Service: 1
Ive been going to AJs for years, Naples never had the best service, but in the last year its gotten completely unbearable. The staff are so completely uncoordinated and incapable of working together.
Today I was the Second Car in line (One at each window, one waiting, and then me.) It took 10 minuets to get to the window to order. 5 minuets to move up to the second window, and 15 minuets to get our 2 rushes. All in all we were there for over 30 minuets and the cars in front of us had already been waiting.
There is a younger girl there that is just a complete train wreck, and we get the impression no one can correct any of her mistakes without her causing issues. She's been there for awhile and its always a mess when she's working.
While we were waiting she came up to the window with a coffee that was not ours and barked at the man working at the ovens where her sandwich was. He had to tell her the order was for the counter and not drive through.
A few more minuets passed and he tried to hand me a pup cup and food. I told him those where not mine, and told him what we had ordered. He apologized and went to check the order screen, he came back and asked me to repeat what we had ordered (Very pleasant, he was obviously just realizing the mistake the girl had made and was correcting it.)
The girl had cleared the wrong order from the system when she brough the wrong order to the window. He got the full order and ran back to make it. She then came up the the window and demanded I repeat the order again, I can hear the man saying he's got it in the back ground and then she asks if I paid for it.
I used the app and had seen the confirmation of my order come up. I told her it was paid for and she stormed off. The man came back with the correct drinks and apologized. They desperately need to fire that girl.
Atmosphere: 3
Food: 2
Service: 1
Absolutely best service an best coffeee
Atmosphere: 5
Food: 5
Service: 5
Just went here for the first time I have to say One of the best experiences I’ve had in a long time.
I wish I could remember her name, but longer hair she was able to give me a really good recommendation on a drink, and it was absolutely one of the best drinks I’ve ever had in my life !!!!
Thank you so much for the highly recommended drink. I believe it was a banana foster she said or something like that.
Atmosphere: 5
Food: 5
Service: 5
Some of the best lattes, and coffees out there. Way better than the others and staff is always willing to suggest flavors and toppings for my latte. Never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Went in yesterday as we normally due, they were training new staff (no biggy) we ordered our drinks and left. The drinks were disgusting. We called a bit later to address our concern and the “manager” told us that only the person who made our drinks could give us a free one. I described the worker and the manager told us No. I asked to speak to another manager and she told me she’s the only one. Then she hung up on me. I’ve had WAY better service and drinks from this location. Hopefully an extra call will yield better results. 32oz Rushes are $7.50 a pop. I work hard for my money.
Atmosphere: 1
Food: 1
Service: 1
I used to be able to go through the drive-thru and order a fro-joe, and used to come out perfect...i don't know what has changed, but, whoever does the taste tests should maybe try this one out again (32 oz) - i spend (or have spent) a lot of money here, I just can't afford to keep throwing 7 bucks away, and not drinking it
Restaurantji Recommends
Very friendly workers and they do a great job!!
Atmosphere: 5
Service: 5
Good coffee and lattes. They have xlarge in both which is a good thing.
Atmosphere: 5
Food: 5
Service: 5
Good ☕
Food: 5
Good Coffee.
Atmosphere: 4
Food: 4
Service: 4
It was really good coffee; an amazing cinnamon roll. Being a staple in Maine I will definitely return to this location. The decorations were really special as well.
Atmosphere: 4
Food: 5
Service: 4
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