Ogunquit Lobster Pound Restaurant

Superb boiled lobster - outstanding service. Noisy as heck but worth it.

I think this place started in the 40s, and really captures the camp vibe. Young, friendly wait staff cheerfully ushered us to a booth, and ... the place is absolutely adorable. It may not be haute cuisine, but *comfort* food?? 100% yes. And although I'm not a local, it feels like the Old School Maine experience any traveler would want. Yes yes yes. Go.

Disappointing Experience and Unacceptable Behavior from Manager
I rarely write negative reviews, but my recent visit to Ogunquit Lobster Pound left me deeply disappointed and frustrated. From the moment I walked in, the manager Taylors treatment was unprofessional and rude. I was with my well-trained service dog, who remained calm and behaved throughout the meal. Despite explaining that he is a service animal, the manager immediately became hostile when she asked to pet him.
Things escalated quickly after that. The manager repeatedly accused me of feeding my dog at the table and claimed he was bothering other customers—neither of which were true. My dog is very well-behaved, and we've had no issues dining with him at other establishments. It was clear that I was being unfairly targeted, and it felt like discrimination, particularly because I don't have a visible disability. This kind of treatment is not only wrong but illegal.
To make matters worse, there were kids running around the restaurant like it was a playground, causing far more disruption than my service dog ever could. Despite this, the manager focused her attention solely on harassing me about my dog, which only made the situation more uncomfortable.
I’ve eaten at far finer establishments than Ogunquit Lobster Pound, and I’ve never encountered such hostility or poor treatment. This was, without a doubt, the worst dining experience I’ve ever had. My boyfriend and I dine out several times a week, and this experience completely ruined what should have been an enjoyable evening.
I sincerely hope the management at Ogunquit Lobster Pound takes this issue seriously and reevaluates how they treat customers with service animals.
I would strongly advise anyone with a disability to stay away.

We loved our dinner here!!

It was nice to have the Adirondack chairs outside to wait in and the different sports balls for the kids to play with. Of course watching the lobsters get pulled from the tank was fun for the kids as well!

The waitress was great and attentive, which helped add to the overall experience.

The food was delicious! The baked stuffed shrimp was fabulous! The seafood stuffing was to die for. I tried my brothers Lobster Mac and that was great too. Everyone had a great meal and wants to go back!!!

This place is definitely worth stopping for!

Highly recommend visiting this restaurant if you are ever in town. Welcoming, a family-friendly environment, plenty of seating, and WOW FRESH JUICY LOBSTERS 🦞 there desert menu a must try as well! Ofcourse, last but not least there staff are extremely super friendly and great personalities. Thank you 😊 for the great services hope to return next year for more LOBSTERS.

Disappointed by the Management’s Response

I rarely leave negative reviews, but my recent experience at Ogunquit Lobster Pound Restaurant was frustrating enough to warrant one. While the food was decent and the atmosphere pleasant, an incident occurred that left a very sour taste — and it had nothing to do with the meal.

It's understandable accidents happen, and the server was initially not apologetic. However, when we brought it to the attention of the manager, expecting a professional and empathetic response, we were met with indifference.

The manager barely acknowledged the situation, offered no real apology, and seemed more concerned about getting back to other tables than addressing our concerns.

Customer service isn’t just about serving good food — it’s also about how you handle things when they go wrong. Unfortunately, Ogunquit Lobster Pound fell short in that regard.

The management needs to do better.

I would give a negative star review if I could, due to character limits I’ll give the shortened version. Party of 5 one of which is 16 months old, told 25 minute wait brought in and sent back out to wait some more bc we have a toddler needing a high chair, they were notified about the need for the high chair when we checked the party in. Our server comes to our table to get drink orders she is very kind, when she brings the first couple of drinks out I place the order for my 16 month old pasta with a meatball. The rest of the drinks finally arrive and we’ve been sat about 25 minutes now we add a dozen steamers as an app and place our orders. Another 25 minutes pass out server brings us some warm rolls and butter thankfully bc no pasta to be found. My lobster comes out another 15 minutes after this, nothing else just my lobster from outside. Still no pasta another almost 20 minutes pass and the rest of my meal and everyone BUT my toddlers food comes out. I ask for a shift lead or someone to come talk with me to fix it, never even giving my poor waitress any grief bc that’s just unnecessary as someone dining out imo. Manager comes over, I start by saying I’m just trying to figure out what the hell’s happened here she immediately takes this demeaning and condescending tone with me telling me to calm down or we can talk by the front door of the dining floor. I asked her why she’s talking to me like that I don’t need to be spoken to like I’m a child I asked for you to be here so I can speak to you and you already are not letting me speak let me speak. She just apologizes for the delay like girl delay? I just got my kids pasta 3 minutes before you came over here my lobsters been here about a half hour now is cold and I just got my sides and one is wrong she says they ran out of green beans and this is what they had I asked why we weren’t asked if we wanted this as a substitute or if we wanted a different side. Just sorry that happened she’s brand new, now I’m actually upset bc if she’s brand new why did you guys seat her 7 tables including mine of parties of 4-6?? That’s terrible management and for you to come over here and have an attitude with me cause I’m bothered that yall messed up is wild. After speaking with that crass manager I legitimately was fighting tears at the table excused myself to the bathroom to cry and came back out. My grandmas stuffed sole was undercooked, my lobster had to be reheated none of us wanted the veggies they substituted for the green beans they ran out of and didn’t ask us if we wanted that or something else. It seems like this manager was more worried about shutting us up and taking as little off the bill as possible, girl we weren’t pressed about the $8 kids pasta or any other prices of anything just wanted decent service. At this same price point there’s at least 4 other places on the same strip that do the same foods just as well and don’t wanna damn near bully you over their mistakes. Spend your money literally anywhere else; to my server I hope you quit your job and get a better one with better management you deserve a perfectly made coffee every time you order one. To the manager I hope you have a flat tire every important event you need to get to, you deserve it. Learn to handle people who don’t care about money being taken off the bill but just wanted a good meal with their family properly. At first while waiting I was telling a few friends of mine we should come here, now idk that I’ll ever return. That manager should be let go and if not yall need to retrain her bc her customer service is horrendous, ill spend the next month at minimum telling everyone of my nail clients and anyone else I chat with how horrible this place was. As a former server upper management and ownership should be ashamed to employ this crass woman.

Amazing food and atmosphere! Unfortunately allergic to lobster and was still able to have a great meal. The Caesar salad was the best.

I brought my two 12 yr old grandsons to Ogunquit to spend time with my granddaughter and her 16 month old son. We went to the restaurant for 6:30- waited approximately 20 minutes for a table but then it rapidly went downhill from there. We placed the order for food for my great grandson when we placed our drink orders - took three tries to get the incredibly simple drink order correct as the waitress was new and clearly needed more support. We ordered steamers as an appetizer and my granddaughter chose her lobster, which came to the table before anything else- the steamers never came nor did the baby’s food!
8pm before they started bringing food to the table - a full hour after being seated, and it was all wrong- the sides and main entrees ordered were swapped out and incorrectly plated. My stuffed sole was plated with vegetable and baked potato my grandson ordered. We had to ask for the baby’s food as it did not come out with everything else.
They offered to reheat my granddaughter’s lobster but no other corrections made except to not charge for the steamers which never came.
The stuffed sole was very disappointing.
I realize it was a Friday night and they were busy but when tables around you are reseated and then served and you are still waiting, there’s a problem.
We spoke to the supervisor but she was rather condescending and did nothing to help the situation other than tell us it was a new waitress. Then clearly she should make sure new staff are supported better so the customer is not the one disappointed with their dining experience there.

The atmosphere is cozy, and there are a bunch of tables. It got very busy once we were seated. But we were not impressed with the food. Extremely small portions for the price. Our waitress was unatentive to our table.

Atmosphere: 4

Food: 2

Service: 3

Best experience

Atmosphere: 5

Food: 5

Service: 5

The food was very good. You get to pick the weight you want, & and they boil them right there on the spot. The best time to get there is when they first open. They do get busy fast. But it is worth the wait.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boiled Maine Lobster Pick Your Own

This place is awesome. The food was delicious. I came to Maine for lobster ? it was great .

Parking: There was good parking

Wheelchair accessibility: It is wheelchair feindly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boiled Maine Lobster Pick Your Own

Total rip off....I had the lobster pie $42...Rubbery and dry...and in a small ramekin..the baked potato was not done and not even hot enough to melt the butter....but the scotch was good. They should be embarrassed to serve this to the public....

Food was delightful, we had an awesome time!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Maine Steamer Clams, Boiled Maine Lobster Pick Your Own