Employee gave a long sigh when we asked to change size from M to L, charged us for a large, gave us a medium, then took ~7 minutes to make a replacement. Also asked us twice if we had our whole order when we did not, feel like they should know if they have given us our order. Did not toast sourdough on breakfast sandwich so it was just soggy bread. Took 10+ minutes to make a chai latte that tasted like it was just steamed milk.
Atmosphere: 1
Food: 2
Service: 1
Donna Ward
Worst customer service , had placed oreder... asked for order to be read back to me to make sure it was correct and when order came out it was still wrong
Atmosphere: 1
Food: 1
Service: 1
Amber Wood
Didn't go here
Lauren Peck
I've gone there twice recently and both times I've ordered a latte and they give me a cup of hot milk. They forgot to put the coffee in both times. I try to be understanding because people make mistakes but it wasn't even busy when I was there and it's happened twice now. Don't think I'll be going back to this location.
Nicole Murphy
How do you screw up an egg and cheese wake up wrap
Atmosphere: 1
Food: 1
Service: 1
Nichole Cameron
Didn't go here
Ashley Howes
I have been to this Dunkin several times a month over the past couple years. While the quality can vary depending on the person making your drink (Starbucks also has the same issue), they offer one thing that stand out: how quick they are give you your order, I have never had to wait longer than 1 minute unless there is a car in front of me. I also do mobile order at my apartment a few blocks away and within 5 minutes my order is ready. Today, I did a mobile order and ran into traffic so it took me about 20 minutes, unlike Starbucks that doesn't care about your drink after they made it, one team member (thank you, I don't remember your name!) noticed my cold foam was melting since I wasn't able to pick up my drink in a timely fashion and put new cold foam on it when I was in the drive-thru. I really appreciate the service here even if the food/drink quality can vary some days. Also, it's nice to see how friendly the team members are some days!
Atmosphere: 5
Food: 5
Service: 5
Abigail Jersey
It comes and goes in terms of service. I’ve had great experiences there with amazing, friendly employees but also had my drink created incorrectly several times.
wantsum1992
The people working Tuesday around 1 are terrible employees I got a hot large 3 and 3 it wasn't even hot nor was it fresh so I asked for a fresh one and they took it back pulled the sticker off the side and put it in the microwave and gave it back to me what a joke
Kori
Maybe someone should be paying attention in the morning. Don't say your open and then not have anyone serving people at the inside counter or at the drive threw. And don't have a bell if no one is going to pay attention to the fact it's being rung eaither ?
Best price for a coffee at this DDs still 301. Most others keep going up. Three price increases last year.
Atmosphere: 5
Food: 5
Service: 5
Frank Whittington
Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Michael Scott
Unless I’m missing something, maybe Dunkin is very inclusive of mute employees. It makes me so uncomfortable when I go through the drive thru and they just don’t say anything? Even when I say thank you they just look at me blankly. I’ve never cared about customer service quality but just maybe training employees to use big words like “you’re welcome” or “hello” would help to not make people uncomfortable. However, the food and coffee is good and I guess that’s what matters.
Employee gave a long sigh when we asked to change size from M to L, charged us for a large, gave us a medium, then took ~7 minutes to make a replacement. Also asked us twice if we had our whole order when we did not, feel like they should know if they have given us our order. Did not toast sourdough on breakfast sandwich so it was just soggy bread. Took 10+ minutes to make a chai latte that tasted like it was just steamed milk.
Atmosphere: 1
Food: 2
Service: 1
Worst customer service , had placed oreder... asked for order to be read back to me to make sure it was correct and when order came out it was still wrong
Atmosphere: 1
Food: 1
Service: 1
Didn't go here
I've gone there twice recently and both times I've ordered a latte and they give me a cup of hot milk. They forgot to put the coffee in both times. I try to be understanding because people make mistakes but it wasn't even busy when I was there and it's happened twice now. Don't think I'll be going back to this location.
How do you screw up an egg and cheese wake up wrap
Atmosphere: 1
Food: 1
Service: 1
Didn't go here
I have been to this Dunkin several times a month over the past couple years. While the quality can vary depending on the person making your drink (Starbucks also has the same issue), they offer one thing that stand out: how quick they are give you your order, I have never had to wait longer than 1 minute unless there is a car in front of me. I also do mobile order at my apartment a few blocks away and within 5 minutes my order is ready. Today, I did a mobile order and ran into traffic so it took me about 20 minutes, unlike Starbucks that doesn't care about your drink after they made it, one team member (thank you, I don't remember your name!) noticed my cold foam was melting since I wasn't able to pick up my drink in a timely fashion and put new cold foam on it when I was in the drive-thru. I really appreciate the service here even if the food/drink quality can vary some days. Also, it's nice to see how friendly the team members are some days!
Atmosphere: 5
Food: 5
Service: 5
It comes and goes in terms of service. I’ve had great experiences there with amazing, friendly employees but also had my drink created incorrectly several times.
The people working Tuesday around 1 are terrible employees I got a hot large 3 and 3 it wasn't even hot nor was it fresh so I asked for a fresh one and they took it back pulled the sticker off the side and put it in the microwave and gave it back to me what a joke
Maybe someone should be paying attention in the morning. Don't say your open and then not have anyone serving people at the inside counter or at the drive threw. And don't have a bell if no one is going to pay attention to the fact it's being rung eaither ?
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Who doesn't like dunkies ?
Atmosphere: 3
Food: 3
Service: 3
Go daily to the Sunoco Dunkin s, great service. Great staff. About never has messed up making my coffee. Love this location.
Kid-friendliness: My girls love going in and saying hi.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Coolatta, Wake-Up Wrap - Bacon Egg and Cheese, Croissant, Bacon Egg and Cheese, Muffins, Strawberry, Iced Latte, Munchkins Donut Hole Treats
Best price for a coffee at this DDs still 301. Most others keep going up. Three price increases last year.
Atmosphere: 5
Food: 5
Service: 5
Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Unless I’m missing something, maybe Dunkin is very inclusive of mute employees. It makes me so uncomfortable when I go through the drive thru and they just don’t say anything? Even when I say thank you they just look at me blankly. I’ve never cared about customer service quality but just maybe training employees to use big words like “you’re welcome” or “hello” would help to not make people uncomfortable. However, the food and coffee is good and I guess that’s what matters.
Atmosphere: 2
Food: 4
Service: 1
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