The workers here are usually really fast & friendly.
Atmosphere: 5
Food: 5
Service: 5
Brandon Hernandez
Whoever owns this place. To put it lightly, you are terrible. This has to be the worst managed Dunkin in the area or even the state. You need to be working here until you get people who know what they’re doing or trained enough to handle a rush. Or at least you can witness the stress and garbage they have to go through while getting paid most likely minimum wage. Guessing you have high turnover, and you’re sitting at home wondering why. I don’t blame the workers unless they're incompetent or rude, like the one who ended up making my order. I’m sure you don’t care though because you’re making money and the college kids will keep flowing in. Embarrassing.
Out of all the workers it seems like there is only 1 person who knows how to handle everything. She had curly hair and said she’s been there for a long time while apologizing to another customer who had a long wait. Appreciate her work and can tell she’s under a ton of stress but pushing through. Guessing she’ll move on eventually and this place will somehow get even worse.
I waited 30 minutes for a single hot Americano with 3 creams and two sugars. I had to remind them about 20 minutes in. Seems they lost my order. But others waiting had just as long of a wait. Got home noticed it was just a hot coffee with no cream. Great job.
Atmosphere: 1
Food: 2
Service: 3
Sophie Hennigan
Really nice and efficient staff. My drink is always made right!
Atmosphere: 5
Food: 4
Service: 5
Linda Barnett
Every time I come here I have to get my order remade. It’s the simplest order (medium caramel iced coffee regular cream and sugar). The other day they had to remake it 3 times before it was somewhat right. This morning I got a coffee and they forgot the caramel and I don’t have time to wait for it to get remade. * They act annoyed when I ask them to remake it. I only come here cause it’s right up the street from house. Doesn’t matter what time of day I go it’s never right.
Food: 1
Service: 1
Sequoia Dixson
I’ve never had a good experience at this dunkin. Always long lines, poor service. I go there because it’s close to my house but it might be easier to drive to another dunkin. Today I ordered something, once I got to the window they said they didn’t have it offered something of less value then never offered me refund. Don’t go here if you have another choice. Got to the dunkin on Stillwater.
Atmosphere: 1
Food: 1
Service: 1
allison robinson
Never go to Dunkin anymore (used to be an every day customer) after paying for to many wrong orders but was out of coffee at home so decided to treat myself and the kids and stupidly didn’t try it before I left big mistake! Now I’m stuck with a cup of nastiness & two overpriced donuts (kids said they were gross) got charged for extra Carmel and there was no Carmel at all how hard is it to make a drink with THREE ingredients. Thanks for yet another disappointing experience Dunkin! Should also let your customers know when your upselling your “specialty donuts” that they cost more then the original donuts they asked for . $3 for a donut is insane . I’ll stick to energy drinks next time I run out of coffee before wasting another penny here 🤢
Food: 1
Scott Baker
Employee gave a long sigh when we asked to change size from M to L, charged us for a large, gave us a medium, then took ~7 minutes to make a replacement. Also asked us twice if we had our whole order when we did not, feel like they should know if they have given us our order. Did not toast sourdough on breakfast sandwich so it was just soggy bread. Took 10+ minutes to make a chai latte that tasted like it was just steamed milk.
Atmosphere: 1
Food: 2
Service: 1
Donna Ward
Worst customer service , had placed oreder... asked for order to be read back to me to make sure it was correct and when order came out it was still wrong
Atmosphere: 1
Food: 1
Service: 1
Amber Wood
Didn't go here
Lauren Peck
I've gone there twice recently and both times I've ordered a latte and they give me a cup of hot milk. They forgot to put the coffee in both times. I try to be understanding because people make mistakes but it wasn't even busy when I was there and it's happened twice now. Don't think I'll be going back to this location.
How do you screw up an egg and cheese wake up wrap
Atmosphere: 1
Food: 1
Service: 1
Nichole Cameron
Didn't go here
Ashley Howes
I have been to this Dunkin several times a month over the past couple years. While the quality can vary depending on the person making your drink (Starbucks also has the same issue), they offer one thing that stand out: how quick they are give you your order, I have never had to wait longer than 1 minute unless there is a car in front of me. I also do mobile order at my apartment a few blocks away and within 5 minutes my order is ready. Today, I did a mobile order and ran into traffic so it took me about 20 minutes, unlike Starbucks that doesn't care about your drink after they made it, one team member (thank you, I don't remember your name!) noticed my cold foam was melting since I wasn't able to pick up my drink in a timely fashion and put new cold foam on it when I was in the drive-thru. I really appreciate the service here even if the food/drink quality can vary some days. Also, it's nice to see how friendly the team members are some days!
Atmosphere: 5
Food: 5
Service: 5
Abigail Jersey
It comes and goes in terms of service. I’ve had great experiences there with amazing, friendly employees but also had my drink created incorrectly several times.
wantsum1992
The people working Tuesday around 1 are terrible employees I got a hot large 3 and 3 it wasn't even hot nor was it fresh so I asked for a fresh one and they took it back pulled the sticker off the side and put it in the microwave and gave it back to me what a joke
The workers here are usually really fast & friendly.
Atmosphere: 5
Food: 5
Service: 5
Whoever owns this place. To put it lightly, you are terrible. This has to be the worst managed Dunkin in the area or even the state. You need to be working here until you get people who know what they’re doing or trained enough to handle a rush. Or at least you can witness the stress and garbage they have to go through while getting paid most likely minimum wage. Guessing you have high turnover, and you’re sitting at home wondering why. I don’t blame the workers unless they're incompetent or rude, like the one who ended up making my order. I’m sure you don’t care though because you’re making money and the college kids will keep flowing in. Embarrassing.
Out of all the workers it seems like there is only 1 person who knows how to handle everything. She had curly hair and said she’s been there for a long time while apologizing to another customer who had a long wait. Appreciate her work and can tell she’s under a ton of stress but pushing through. Guessing she’ll move on eventually and this place will somehow get even worse.
I waited 30 minutes for a single hot Americano with 3 creams and two sugars. I had to remind them about 20 minutes in. Seems they lost my order. But others waiting had just as long of a wait. Got home noticed it was just a hot coffee with no cream. Great job.
Atmosphere: 1
Food: 2
Service: 3
Really nice and efficient staff. My drink is always made right!
Atmosphere: 5
Food: 4
Service: 5
Every time I come here I have to get my order remade. It’s the simplest order (medium caramel iced coffee regular cream and sugar). The other day they had to remake it 3 times before it was somewhat right. This morning I got a coffee and they forgot the caramel and I don’t have time to wait for it to get remade.
* They act annoyed when I ask them to remake it. I only come here cause it’s right up the street from house. Doesn’t matter what time of day I go it’s never right.
Food: 1
Service: 1
I’ve never had a good experience at this dunkin. Always long lines, poor service. I go there because it’s close to my house but it might be easier to drive to another dunkin. Today I ordered something, once I got to the window they said they didn’t have it offered something of less value then never offered me refund. Don’t go here if you have another choice. Got to the dunkin on Stillwater.
Atmosphere: 1
Food: 1
Service: 1
Never go to Dunkin anymore (used to be an every day customer) after paying for to many wrong orders but was out of coffee at home so decided to treat myself and the kids and stupidly didn’t try it before I left big mistake! Now I’m stuck with a cup of nastiness & two overpriced donuts (kids said they were gross) got charged for extra Carmel and there was no Carmel at all how hard is it to make a drink with THREE ingredients. Thanks for yet another disappointing experience Dunkin! Should also let your customers know when your upselling your “specialty donuts” that they cost more then the original donuts they asked for . $3 for a donut is insane . I’ll stick to energy drinks next time I run out of coffee before wasting another penny here 🤢
Food: 1
Employee gave a long sigh when we asked to change size from M to L, charged us for a large, gave us a medium, then took ~7 minutes to make a replacement. Also asked us twice if we had our whole order when we did not, feel like they should know if they have given us our order. Did not toast sourdough on breakfast sandwich so it was just soggy bread. Took 10+ minutes to make a chai latte that tasted like it was just steamed milk.
Atmosphere: 1
Food: 2
Service: 1
Worst customer service , had placed oreder... asked for order to be read back to me to make sure it was correct and when order came out it was still wrong
Atmosphere: 1
Food: 1
Service: 1
Didn't go here
I've gone there twice recently and both times I've ordered a latte and they give me a cup of hot milk. They forgot to put the coffee in both times. I try to be understanding because people make mistakes but it wasn't even busy when I was there and it's happened twice now. Don't think I'll be going back to this location.
Restaurantji Recommends
How do you screw up an egg and cheese wake up wrap
Atmosphere: 1
Food: 1
Service: 1
Didn't go here
I have been to this Dunkin several times a month over the past couple years. While the quality can vary depending on the person making your drink (Starbucks also has the same issue), they offer one thing that stand out: how quick they are give you your order, I have never had to wait longer than 1 minute unless there is a car in front of me. I also do mobile order at my apartment a few blocks away and within 5 minutes my order is ready. Today, I did a mobile order and ran into traffic so it took me about 20 minutes, unlike Starbucks that doesn't care about your drink after they made it, one team member (thank you, I don't remember your name!) noticed my cold foam was melting since I wasn't able to pick up my drink in a timely fashion and put new cold foam on it when I was in the drive-thru. I really appreciate the service here even if the food/drink quality can vary some days. Also, it's nice to see how friendly the team members are some days!
Atmosphere: 5
Food: 5
Service: 5
It comes and goes in terms of service. I’ve had great experiences there with amazing, friendly employees but also had my drink created incorrectly several times.
The people working Tuesday around 1 are terrible employees I got a hot large 3 and 3 it wasn't even hot nor was it fresh so I asked for a fresh one and they took it back pulled the sticker off the side and put it in the microwave and gave it back to me what a joke
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