placed my order inside the store at 10:22am. multiple people were already inside the cafe waiting for their items as well, mostly just food. about 20 minutes later we still hadn’t received our food as well as other people who ordered inside and people who had placed mobile order but every car in the drive thru was being served. two workers came inside from a smoke break, didn’t wash their hands and proceeded to start touching equipment in the store. it was then we were asked what we were waiting for and we all said food and then i asked for a refund if our food hadn’t been started because it was ridiculous to wait over 25 minutes for food. we finally received our food items, and after going through the bag found it wasn’t all there so i went back in and asked for a refund for the one item that was missing. instead of my money they tried to give me a gift card and at that point i just walked out. horrible service.
Atmosphere: 2
Food: 2
Service: 1
Nicole Glencross
Always the best service!
Atmosphere: 5
Food: 5
Service: 5
Randy Field
Wheelchair accessibility: doors little tight to use
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Muffins
Monique Myers
I have to give a LOUD shout out to Daniel, Brenda, and mystery worker of the Richmond Dunkin crew. They are always friendly, helpful, and never bat an eye when they need to bail me out due to the app failing and I require coffee for 30 in a flash. I appreciate you all.
Atmosphere: 5
Food: 5
Service: 5
Juanita Tardif
Never disappointed, love, love the coffee, in my mind..... Juanita runs on Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Dan Suske
They're friendly and the service is fast
Atmosphere: 5
Food: 5
Service: 5
C T thayer
ordered a signature latte at the premium price and got a regular ice coffee. was handed the coffee while the attendant had his back turned to me because talking to a fellow worker about sports was more important at that moment than performing correct job duties.
Atmosphere: 4
Food: 3
Service: 1
David Nowell
They have both coffee AND donuts
Ani Jane
if i could give ZERO i would. went there with my 2 grandchildren, placed our order and requested senior discount. ordered TWO sets of stuffed bagel minis, got ONE. my granddaughter complained her drink was made incorrectly with the other confirming this. i DID NOT receive the senior discount and when i asked for it. the EXTREMELY RUDE girl at the window said "i didn't give it to you because you don't deserve it" and when i asked where my 2nd bag of stuffed bagels was she ignored me. she also complained about me using my tap and pay and when she took my phone to do the tap she "man handled" my phone and was DIRTY AND UNKEMPT. SHE WAS SO RUDE - she was EVIL. i tried to call the store several times to complain about her but they never answer the phone - so the reveiw. seems corporate dunkin doesn't care anymore since they're all franchised.
Atmosphere: 1
Food: 1
Service: 1
Cand
Good stop on my way down south. Sometimes, the hashbrowns taste like bacon, and I have to throw them out. It would be nice if they were more careful with cross-contamination. Bring back coconut milk.
Mt breakfast sandwhich was ok. The service was great. Everyone was super friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Krista Umberhind-Koch
Line grew while the cashier visited with a customer. One person in line seemed to have a problem standing but was made to wait while the cashier "gabbed". When asked about a menu item, she didn't know anything about it. The interior seemed not clean and not stocked, but the case was full and was a good presentation. The male co-worker was knowledgeable and efficient and friendly. He made me feel more impressed with this location than his co-worker.
Tried to call many times, they NEVER answer the phone. They just ignore it and let it ring.
Mandy Cutler
I love how they always change how they do things like the snacken bacon one minute they'll make it right on the spot then the nexts they are making poor excuses why they can't . If your not going to have it then take it off the menu. We all know if it's cooked it's hot so stop with the poor excuses and do your jobs and it's sicken how they give you dirty looks and attitude because you call them out on it.
Atmosphere: 1
Food: 1
Service: 1
Katherine Moore
I wish Dunkin would pay more attention to this place because it sucks. Three employees all outside smoking for 20 minutes…. really. I sat in the drive through for 10 minutes before driving off. Nobody even said they’d be right with me. This location is the worst. The Farmingdale one is better…. and that’s saying something. If I could give it 0 stars, I would.
placed my order inside the store at 10:22am. multiple people were already inside the cafe waiting for their items as well, mostly just food. about 20 minutes later we still hadn’t received our food as well as other people who ordered inside and people who had placed mobile order but every car in the drive thru was being served. two workers came inside from a smoke break, didn’t wash their hands and proceeded to start touching equipment in the store. it was then we were asked what we were waiting for and we all said food and then i asked for a refund if our food hadn’t been started because it was ridiculous to wait over 25 minutes for food. we finally received our food items, and after going through the bag found it wasn’t all there so i went back in and asked for a refund for the one item that was missing. instead of my money they tried to give me a gift card and at that point i just walked out. horrible service.
Atmosphere: 2
Food: 2
Service: 1
Always the best service!
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: doors little tight to use
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Muffins
I have to give a LOUD shout out to Daniel, Brenda, and mystery worker of the Richmond Dunkin crew. They are always friendly, helpful, and never bat an eye when they need to bail me out due to the app failing and I require coffee for 30 in a flash.
I appreciate you all.
Atmosphere: 5
Food: 5
Service: 5
Never disappointed, love, love the coffee, in my mind..... Juanita runs on Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
They're friendly and the service is fast
Atmosphere: 5
Food: 5
Service: 5
ordered a signature latte at the premium price and got a regular ice coffee. was handed the coffee while the attendant had his back turned to me because talking to a fellow worker about sports was more important at that moment than performing correct job duties.
Atmosphere: 4
Food: 3
Service: 1
They have both coffee AND donuts
if i could give ZERO i would. went there with my 2 grandchildren, placed our order and requested senior discount. ordered TWO sets of stuffed bagel minis, got ONE. my granddaughter complained her drink was made incorrectly with the other confirming this. i DID NOT receive the senior discount and when i asked for it. the EXTREMELY RUDE girl at the window said "i didn't give it to you because you don't deserve it" and when i asked where my 2nd bag of stuffed bagels was she ignored me. she also complained about me using my tap and pay and when she took my phone to do the tap she "man handled" my phone and was DIRTY AND UNKEMPT. SHE WAS SO RUDE - she was EVIL. i tried to call the store several times to complain about her but they never answer the phone - so the reveiw. seems corporate dunkin doesn't care anymore since they're all franchised.
Atmosphere: 1
Food: 1
Service: 1
Good stop on my way down south. Sometimes, the hashbrowns taste like bacon, and I have to throw them out. It would be nice if they were more careful with cross-contamination. Bring back coconut milk.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Mt breakfast sandwhich was ok. The service was great. Everyone was super friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Line grew while the cashier visited with a customer. One person in line seemed to have a problem standing but was made to wait while the cashier "gabbed". When asked about a menu item, she didn't know anything about it. The interior seemed not clean and not stocked, but the case was full and was a good presentation. The male co-worker was knowledgeable and efficient and friendly. He made me feel more impressed with this location than his co-worker.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Donuts, Bagels, Muffins, Munchkins Donut Hole Treats
Tried to call many times, they NEVER answer the phone. They just ignore it and let it ring.
I love how they always change how they do things like the snacken bacon one minute they'll make it right on the spot then the nexts they are making poor excuses why they can't . If your not going to have it then take it off the menu. We all know if it's cooked it's hot so stop with the poor excuses and do your jobs and it's sicken how they give you dirty looks and attitude because you call them out on it.
Atmosphere: 1
Food: 1
Service: 1
I wish Dunkin would pay more attention to this place because it sucks. Three employees all outside smoking for 20 minutes…. really. I sat in the drive through for 10 minutes before driving off. Nobody even said they’d be right with me. This location is the worst. The Farmingdale one is better…. and that’s saying something. If I could give it 0 stars, I would.
Atmosphere: 1
Food: 1
Service: 1
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