Worst experience ever. The older gentlemen that was working was very rude, and disrespectful. You work at dunkin it is not rocket science. I understand things being messed up not a huge deal. However it’s the fact that they continued to be disrespectful and over charge us as well. I would drive hours out of my way just to not go to this one
Food: 2
Service: 1
Matt White
Some of the most frumpy unhappy staff you could ever meet. Good luck on getting the correct order. Id say mine is correct 4/10 times. I call to complain but they dont answer the phone there ever either. Makes sense cause its probably ringing off the hook with complaints. Ever since Dunkin franchised, they are a bottom of the barrel place these days. Im staring at my holeless bagel right now that looks more like a burger bun. Get better at everything please and this is for the management cause you set the standard and clearly there is no standard thats ever been set there. Feel bad for the one or two workers who actually care that work there.
Atmosphere: 2
Food: 1
Service: 2
Kelly Johnson
This is the 3rd time I've been to this location, after ordering online, that I have waited over half an hour for my order to be completed. Each time the orders had been placed 20-30 minutes before arrival. I watched as people who arrived after me left with their orders. I understand that it's hard to get people to work for such low pay, but maybe you're overwhelmed and just can't handle it. I know other people who have had similar issues here.
KateLynn Sirois
Service is definitely lacking. If a customer orders a coke and you don’t have coke, why would you not inform them and make them pay for a Diet Pepsi? Poor customer service skills
Atmosphere: 1
Food: 2
Service: 1
Duncan The Highlander
For a dunkin donuts, this is one of the better ones you know.They normally mix the coffee pretty good when you get your ice drink, you don't get all the syrup at the bottom
Atmosphere: 3
Food: 3
Service: 4
Bryce Patterson
Over 10 minutes and never got served
Service: 1
Mark G
Went to this Dunkin 6/16/24 during a trip to Maine. There were 2 separate customers in front of us waiting at the counter. After a few minutes the first customer walked out. Shortly thereafter the second customer walked out. Once we got to the counter, we waited about five minutes when an employee finally came over to us and stated that he could not wait on any customers at the counter because they had too many online orders. We left.
Service: 1
Kelley Lachance
Ordered mobile and waited 20 minutes for 2 donuts before walking out EMPTY HANDED! Sick of waiting! Prob never go again!
Service: 1
Mark Wheeler
We stopped in on April 28,2024! We went inside and stood at the counter for quite some time. Neither of the employees in the store even acknowledged we were there. Finally, I went to the bathroom. When I returned to the counter I asked my Wife if she had been waited on to which she replied “No, but the guy looked in my direction a couple times, but never acknowledged me.”. This is poor customer service. There was one vehicle at the drive thru and no customers other than us in the lobby. This is totally wrong!
Kytn Embree
The other day they were hella short staffed, only 3 people who were running the drive through, customers inside and the online orders.I will say that there might have been a minute or two of wait time but they got our order out fast and accurately and we had ordered a butter pecan with XX, a muffin toasted/buttered, donut and a strawberry fruit coolatta.These 3 had a line around the building and they still managed to get everything done while maintaining a friendly professional attitude with the customerThey definitely earned their pay and should have been given a bonus for helping to keep Biddeford running that morning
This is the worst Dunkin Donuts I have ever been too.Coffee split to half a cup,missing covers,called no manager.Denied they use Uber Eats. It's St Pat's Day gave me Valentine donuts Save your money.Go to any other coffee place ,but this. 711 is
Atmosphere: 1
Food: 1
Service: 1
Lawrence Chase
Excellent! Keep it Going!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Coffee Roll, Donuts
RCP
Good donuts and coffee. Can't beat it
Atmosphere: 5
Food: 5
Service: 5
John
Staff takes forever just to take your order regardless of how many people they’re serving that day. They often get your order wrong, forget to have it prepared, or don’t announce it when it gets do the counter, not to mention anything that isn’t a donut is overcooked every time. I’d use the app but for literally no reason it won’t take my card.
Manager openly treats her employees like garbage, particularly the ones I appreciate the most. It’s no wonder they struggle so much.
Worst experience ever. The older gentlemen that was working was very rude, and disrespectful. You work at dunkin it is not rocket science. I understand things being messed up not a huge deal. However it’s the fact that they continued to be disrespectful and over charge us as well. I would drive hours out of my way just to not go to this one
Food: 2
Service: 1
Some of the most frumpy unhappy staff you could ever meet. Good luck on getting the correct order. Id say mine is correct 4/10 times. I call to complain but they dont answer the phone there ever either. Makes sense cause its probably ringing off the hook with complaints. Ever since Dunkin franchised, they are a bottom of the barrel place these days. Im staring at my holeless bagel right now that looks more like a burger bun. Get better at everything please and this is for the management cause you set the standard and clearly there is no standard thats ever been set there. Feel bad for the one or two workers who actually care that work there.
Atmosphere: 2
Food: 1
Service: 2
This is the 3rd time I've been to this location, after ordering online, that I have waited over half an hour for my order to be completed. Each time the orders had been placed 20-30 minutes before arrival. I watched as people who arrived after me left with their orders. I understand that it's hard to get people to work for such low pay, but maybe you're overwhelmed and just can't handle it. I know other people who have had similar issues here.
Service is definitely lacking. If a customer orders a coke and you don’t have coke, why would you not inform them and make them pay for a Diet Pepsi? Poor customer service skills
Atmosphere: 1
Food: 2
Service: 1
For a dunkin donuts, this is one of the better ones you know.They normally mix the coffee pretty good when you get your ice drink, you don't get all the syrup at the bottom
Atmosphere: 3
Food: 3
Service: 4
Over 10 minutes and never got served
Service: 1
Went to this Dunkin 6/16/24 during a trip to Maine. There were 2 separate customers in front of us waiting at the counter. After a few minutes the first customer walked out. Shortly thereafter the second customer walked out. Once we got to the counter, we waited about five minutes when an employee finally came over to us and stated that he could not wait on any customers at the counter because they had too many online orders. We left.
Service: 1
Ordered mobile and waited 20 minutes for 2 donuts before walking out EMPTY HANDED! Sick of waiting! Prob never go again!
Service: 1
We stopped in on April 28,2024! We went inside and stood at the counter for quite some time. Neither of the employees in the store even acknowledged we were there. Finally, I went to the bathroom. When I returned to the counter I asked my Wife if she had been waited on to which she replied “No, but the guy looked in my direction a couple times, but never acknowledged me.”. This is poor customer service. There was one vehicle at the drive thru and no customers other than us in the lobby. This is totally wrong!
The other day they were hella short staffed, only 3 people who were running the drive through, customers inside and the online orders.I will say that there might have been a minute or two of wait time but they got our order out fast and accurately and we had ordered a butter pecan with XX, a muffin toasted/buttered, donut and a strawberry fruit coolatta.These 3 had a line around the building and they still managed to get everything done while maintaining a friendly professional attitude with the customerThey definitely earned their pay and should have been given a bonus for helping to keep Biddeford running that morning
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
This is the worst Dunkin Donuts I have ever been too.Coffee split to half a cup,missing covers,called no manager.Denied they use Uber Eats. It's St Pat's Day gave me Valentine donuts Save your money.Go to any other coffee place ,but this. 711 is
Atmosphere: 1
Food: 1
Service: 1
Excellent! Keep it Going!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Coffee Roll, Donuts
Good donuts and coffee. Can't beat it
Atmosphere: 5
Food: 5
Service: 5
Staff takes forever just to take your order regardless of how many people they’re serving that day. They often get your order wrong, forget to have it prepared, or don’t announce it when it gets do the counter, not to mention anything that isn’t a donut is overcooked every time. I’d use the app but for literally no reason it won’t take my card.
Manager openly treats her employees like garbage, particularly the ones I appreciate the most. It’s no wonder they struggle so much.
The Bacon ? crisp things are awesome!
Atmosphere: 5
Food: 5
Service: 5
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