Yesterday, my friend and I encountered a woman in her 40s who approached us and started yelling about something we didn’t even do. The baristas were incredibly kind and stepped in to help, speaking with her and making sure we were okay. The manager also got involved and quickly handled the situation, bringing everything back to normal.
I highly recommend this Starbucks—the staff is always so nice and helpful to customers. They even asked if we wanted them to check on us while we were getting into our cars, which made us feel really safe. We come to this store almost every day, and we’ll definitely keep coming here after school!
Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Andrew Nkrumah
If you get a matcha latte, ask for it to be shaken well. every time i go there there’s always matcha powder unmixed in my drink and it’s very gross
Atmosphere: 5
Food: 3
Service: 1
Clay
Super cool people that work there, treated me amazing?!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Clover Vertica
John Davis
Yo dunkins needs ta stay in ya lane, fix mah chop cheeze & nd mah phone screens yahud? Great service and drink, everybody there is awesome!
Atmosphere: 5
Food: 5
Service: 5
Diane Gout
The absolute worst experience I have ever had with an employee, much less a supervisor, in customer service. My husband and I went through the drive-thru about 6:00 p.m. on Saturday evening. We ordered a grande hot chocolate and mocha. My husband says his coffee cup feels light. We open the cup and there was barely 2/3 a cup. I asked the young woman to add some coffee. She snapped the cup out of my hand and returns a few minutes a later and hands me a dripping cup of coffee which drips all over me and my husband. I try to get her attention again for napkins and she returns to the window and says, "what is your problem now?" I ask for napkins, which she throws at me and my husband asks why they would hand us a cup with coffee dripping down the sides. She commences to ask why he is yelling, which he wasn't and then tells us that we are "acting like children" and should be acting like adults! My husband asks to speak to her manager, and she responds that she IS the manager. We ask for her name, and she refuses to give it and then tells us that if we don't leave "her" drive-thru that she will call the police. We ask for her store number, and she says she doesn't know it. I informed her that I have been going to that location for over 20 years and never have encountered this kind of rudeness. That she could have apologized and that would have been enough. We called the corporate office and filed a complaint. The young woman was not someone I had seen before. There were other staff members standing by and I can't imagine that this is how Starbucks wants or expects their managers to behave. This is a horrible way to mentor staff. It sat with my husband and I for the whole weekend. Both of us are almost 60. I didn't even address the half a cup of luke warm hot chocolate I got. We will never return to this location. We will drive to Biddeford or Scarborough.
Henry Tardiff
When I tell you I wouldn't have made it through my first semester without these guys...always great service from the extremely hard working staff who were always friendly despite running around trying to do orders at the same time. I came in a few times a week to do homework and it was a great study space. When you're paying for a coffee or tea here when you dine in, you're also paying for a nice atmosphere that smells good, has great music, and places to sit. As I go on my winter break from school I just wanted to take a minute to thank the staff for always letting me have a space to study and get work done while drinking my earl grays!
Atmosphere: 5
Food: 5
Service: 5
Aaron Monaco
Staff is always amazing
VortexTheOne
Tables were not cleaned up, and the place wasn't busy ?
Atmosphere: 2
Food: 3
Service: 3
Lisa Bushman
Expensive, limited menu ( I don't prefer coffee) however they are fast and friendly in my limited experience of going to starbucks
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Plain Bagel, Cookies & Cream Cake Pop
Todd Raymond
Do Not go to this location under any circumstances. Drive the 2 miles to Alfred street or get Dunkin’s.
At the Starbucks at the Main Street Saco Maine store on 8/26/24 between 7:30-8:30am. I went through the drive through. I ordered 2 medium tea, the young man at the window put the credit card machine out the window asked for a tip. I have never been asked for a tip before. I said no tip. I then noticed a young woman at the window by the seating area in a what looked like a uniform. I received my order and pulled away. My sister took a drink of her tea, she received a mouthful of tea leaves , she then checked my tea the SAME was found with both tea bags ripped open. I was already on the thruway going back to NEW York state. I will NEVER use Starbucks again!!! If I could give a Zero I would!
Hope Donahue
accidentally left my food there and couldn’t go back for it (mobile order pickup, only grabbed the drinks), so i called to tell them an employee could eat that food since it’d never be picked up. they remembered my name and gave me a refund for the forgotten item the next time i came in!! very very kind and absolutely made my day since it was entirely my fault not theirs!
Service: 5
Daniel Bass Paladino
It's almost surreal how long you have to wait for a simple order. It might even be correct when you get it.
Atmosphere: 2
Food: 3
Service: 1
Ashley Daigle
Waited in line thirty minutes to have them get my simple order wrong . Knocked at the door they looked at me multiple times and continued on . They phone was off the hook when I tried to call , and there was 18 more cars in the drive though so we left : looked right at me and continued on did not care my order was wrong .
Atmosphere: 1
Food: 1
Service: 1
Crystal Brown
I absolutely love all the people who work. My daily coffee stop!!!
Yesterday, my friend and I encountered a woman in her 40s who approached us and started yelling about something we didn’t even do. The baristas were incredibly kind and stepped in to help, speaking with her and making sure we were okay. The manager also got involved and quickly handled the situation, bringing everything back to normal.
I highly recommend this Starbucks—the staff is always so nice and helpful to customers. They even asked if we wanted them to check on us while we were getting into our cars, which made us feel really safe. We come to this store almost every day, and we’ll definitely keep coming here after school!
Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
If you get a matcha latte, ask for it to be shaken well. every time i go there there’s always matcha powder unmixed in my drink and it’s very gross
Atmosphere: 5
Food: 3
Service: 1
Super cool people that work there, treated me amazing?!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Clover Vertica
Yo dunkins needs ta stay in ya lane, fix mah chop cheeze & nd mah phone screens yahud? Great service and drink, everybody there is awesome!
Atmosphere: 5
Food: 5
Service: 5
The absolute worst experience I have ever had with an employee, much less a supervisor, in customer service. My husband and I went through the drive-thru about 6:00 p.m. on Saturday evening. We ordered a grande hot chocolate and mocha. My husband says his coffee cup feels light. We open the cup and there was barely 2/3 a cup. I asked the young woman to add some coffee. She snapped the cup out of my hand and returns a few minutes a later and hands me a dripping cup of coffee which drips all over me and my husband. I try to get her attention again for napkins and she returns to the window and says, "what is your problem now?" I ask for napkins, which she throws at me and my husband asks why they would hand us a cup with coffee dripping down the sides. She commences to ask why he is yelling, which he wasn't and then tells us that we are "acting like children" and should be acting like adults! My husband asks to speak to her manager, and she responds that she IS the manager. We ask for her name, and she refuses to give it and then tells us that if we don't leave "her" drive-thru that she will call the police. We ask for her store number, and she says she doesn't know it. I informed her that I have been going to that location for over 20 years and never have encountered this kind of rudeness. That she could have apologized and that would have been enough. We called the corporate office and filed a complaint. The young woman was not someone I had seen before. There were other staff members standing by and I can't imagine that this is how Starbucks wants or expects their managers to behave. This is a horrible way to mentor staff. It sat with my husband and I for the whole weekend. Both of us are almost 60. I didn't even address the half a cup of luke warm hot chocolate I got. We will never return to this location. We will drive to Biddeford or Scarborough.
When I tell you I wouldn't have made it through my first semester without these guys...always great service from the extremely hard working staff who were always friendly despite running around trying to do orders at the same time. I came in a few times a week to do homework and it was a great study space. When you're paying for a coffee or tea here when you dine in, you're also paying for a nice atmosphere that smells good, has great music, and places to sit. As I go on my winter break from school I just wanted to take a minute to thank the staff for always letting me have a space to study and get work done while drinking my earl grays!
Atmosphere: 5
Food: 5
Service: 5
Staff is always amazing
Tables were not cleaned up, and the place wasn't busy ?
Atmosphere: 2
Food: 3
Service: 3
Expensive, limited menu ( I don't prefer coffee) however they are fast and friendly in my limited experience of going to starbucks
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Plain Bagel, Cookies & Cream Cake Pop
Do Not go to this location under any circumstances. Drive the 2 miles to Alfred street or get Dunkin’s.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
At the Starbucks at the Main Street Saco Maine store on 8/26/24 between 7:30-8:30am. I went through the drive through. I ordered 2 medium tea, the young man at the window put the credit card machine out the window asked for a tip. I have never been asked for a tip before. I said no tip. I then noticed a young woman at the window by the seating area in a what looked like a uniform. I received my order and pulled away. My sister took a drink of her tea, she received a mouthful of tea leaves , she then checked my tea the SAME was found with both tea bags ripped open. I was already on the thruway going back to NEW York state. I will NEVER use Starbucks again!!! If I could give a Zero I would!
accidentally left my food there and couldn’t go back for it (mobile order pickup, only grabbed the drinks), so i called to tell them an employee could eat that food since it’d never be picked up. they remembered my name and gave me a refund for the forgotten item the next time i came in!! very very kind and absolutely made my day since it was entirely my fault not theirs!
Service: 5
It's almost surreal how long you have to wait for a simple order. It might even be correct when you get it.
Atmosphere: 2
Food: 3
Service: 1
Waited in line thirty minutes to have them get my simple order wrong . Knocked at the door they looked at me multiple times and continued on . They phone was off the hook when I tried to call , and there was 18 more cars in the drive though so we left : looked right at me and continued on did not care my order was wrong .
Atmosphere: 1
Food: 1
Service: 1
I absolutely love all the people who work. My daily coffee stop!!!
Atmosphere: 5
Food: 5
Service: 5
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