Someone lit up right outside the entrance and sat on the curb smoking a cigarette, we alerted and the staff member said they allow smoking, except on patio It's a violation of Stbx policy and the staff knew that. The smoker was probably their friend as I then realized that an employee was also smoking outside the side door. Not safe for children, asthmatics, the elderly or anyone.
Aimee Lozowski
This location is great. The people there are super friendly and make our orders perfect!
Atmosphere: 5
Food: 5
Service: 5
Phil BoBaggins
Please do not accept mobile orders for in store pick up if your lobby is closed
Atmosphere: 1
Food: 1
Service: 1
Callie “Cal” B
I did a mobile order pick up for about 5 drinks and they were ready in no time! The staff was very friendly and made our drinks perfectly!! 10/10 Thank you Starbucks in Saco!!
Atmosphere: 5
Food: 5
Service: 5
Sierra Coney
i always get a vt pink drink and it’s so good i never had a problem before 10/10!!
Atmosphere: 4
Food: 5
Service: 4
Phil Brown
I ask for brown sugar oatmilk shaken esspresso with light ice. They give me SO much ice. I don’t complain but i should’ve because its a $7 drink😭. Then I order it again with light ice this time on the app and they finally give me light ice, but its not filled up to the top. There is literally a huge gap at the top. Idk why they do this. It always taste amazing but they are just sooo stingy like why.
Atmosphere: 3
Food: 1
Service: 3
Cody Drown
Yesterday, my friend and I encountered a woman in her 40s who approached us and started yelling about something we didn’t even do. The baristas were incredibly kind and stepped in to help, speaking with her and making sure we were okay. The manager also got involved and quickly handled the situation, bringing everything back to normal.
I highly recommend this Starbucks—the staff is always so nice and helpful to customers. They even asked if we wanted them to check on us while we were getting into our cars, which made us feel really safe. We come to this store almost every day, and we’ll definitely keep coming here after school!
Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Andrew Nkrumah
If you get a matcha latte, ask for it to be shaken well. every time i go there there’s always matcha powder unmixed in my drink and it’s very gross
Atmosphere: 5
Food: 3
Service: 1
Clay
Super cool people that work there, treated me amazing?!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Clover Vertica
John Davis
Yo dunkins needs ta stay in ya lane, fix mah chop cheeze & nd mah phone screens yahud? Great service and drink, everybody there is awesome!
The absolute worst experience I have ever had with an employee, much less a supervisor, in customer service. My husband and I went through the drive-thru about 6:00 p.m. on Saturday evening. We ordered a grande hot chocolate and mocha. My husband says his coffee cup feels light. We open the cup and there was barely 2/3 a cup. I asked the young woman to add some coffee. She snapped the cup out of my hand and returns a few minutes a later and hands me a dripping cup of coffee which drips all over me and my husband. I try to get her attention again for napkins and she returns to the window and says, "what is your problem now?" I ask for napkins, which she throws at me and my husband asks why they would hand us a cup with coffee dripping down the sides. She commences to ask why he is yelling, which he wasn't and then tells us that we are "acting like children" and should be acting like adults! My husband asks to speak to her manager, and she responds that she IS the manager. We ask for her name, and she refuses to give it and then tells us that if we don't leave "her" drive-thru that she will call the police. We ask for her store number, and she says she doesn't know it. I informed her that I have been going to that location for over 20 years and never have encountered this kind of rudeness. That she could have apologized and that would have been enough. We called the corporate office and filed a complaint. The young woman was not someone I had seen before. There were other staff members standing by and I can't imagine that this is how Starbucks wants or expects their managers to behave. This is a horrible way to mentor staff. It sat with my husband and I for the whole weekend. Both of us are almost 60. I didn't even address the half a cup of luke warm hot chocolate I got. We will never return to this location. We will drive to Biddeford or Scarborough.
Henry Tardiff
When I tell you I wouldn't have made it through my first semester without these guys...always great service from the extremely hard working staff who were always friendly despite running around trying to do orders at the same time. I came in a few times a week to do homework and it was a great study space. When you're paying for a coffee or tea here when you dine in, you're also paying for a nice atmosphere that smells good, has great music, and places to sit. As I go on my winter break from school I just wanted to take a minute to thank the staff for always letting me have a space to study and get work done while drinking my earl grays!
Atmosphere: 5
Food: 5
Service: 5
Aaron Monaco
Staff is always amazing
VortexTheOne
Tables were not cleaned up, and the place wasn't busy ?
Atmosphere: 2
Food: 3
Service: 3
Lisa Bushman
Expensive, limited menu ( I don't prefer coffee) however they are fast and friendly in my limited experience of going to starbucks
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Plain Bagel, Cookies & Cream Cake Pop
Someone lit up right outside the entrance and sat on the curb smoking a cigarette, we alerted and the staff member said they allow smoking, except on patio
It's a violation of Stbx policy and the staff knew that. The smoker was probably their friend as I then realized that an employee was also smoking outside the side door. Not safe for children, asthmatics, the elderly or anyone.
This location is great. The people there are super friendly and make our orders perfect!
Atmosphere: 5
Food: 5
Service: 5
Please do not accept mobile orders for in store pick up if your lobby is closed
Atmosphere: 1
Food: 1
Service: 1
I did a mobile order pick up for about 5 drinks and they were ready in no time! The staff was very friendly and made our drinks perfectly!! 10/10
Thank you Starbucks in Saco!!
Atmosphere: 5
Food: 5
Service: 5
i always get a vt pink drink and it’s so good i never had a problem before 10/10!!
Atmosphere: 4
Food: 5
Service: 4
I ask for brown sugar oatmilk shaken esspresso with light ice. They give me SO much ice. I don’t complain but i should’ve because its a $7 drink😭. Then I order it again with light ice this time on the app and they finally give me light ice, but its not filled up to the top. There is literally a huge gap at the top. Idk why they do this. It always taste amazing but they are just sooo stingy like why.
Atmosphere: 3
Food: 1
Service: 3
Yesterday, my friend and I encountered a woman in her 40s who approached us and started yelling about something we didn’t even do. The baristas were incredibly kind and stepped in to help, speaking with her and making sure we were okay. The manager also got involved and quickly handled the situation, bringing everything back to normal.
I highly recommend this Starbucks—the staff is always so nice and helpful to customers. They even asked if we wanted them to check on us while we were getting into our cars, which made us feel really safe. We come to this store almost every day, and we’ll definitely keep coming here after school!
Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
If you get a matcha latte, ask for it to be shaken well. every time i go there there’s always matcha powder unmixed in my drink and it’s very gross
Atmosphere: 5
Food: 3
Service: 1
Super cool people that work there, treated me amazing?!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Clover Vertica
Yo dunkins needs ta stay in ya lane, fix mah chop cheeze & nd mah phone screens yahud? Great service and drink, everybody there is awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The absolute worst experience I have ever had with an employee, much less a supervisor, in customer service. My husband and I went through the drive-thru about 6:00 p.m. on Saturday evening. We ordered a grande hot chocolate and mocha. My husband says his coffee cup feels light. We open the cup and there was barely 2/3 a cup. I asked the young woman to add some coffee. She snapped the cup out of my hand and returns a few minutes a later and hands me a dripping cup of coffee which drips all over me and my husband. I try to get her attention again for napkins and she returns to the window and says, "what is your problem now?" I ask for napkins, which she throws at me and my husband asks why they would hand us a cup with coffee dripping down the sides. She commences to ask why he is yelling, which he wasn't and then tells us that we are "acting like children" and should be acting like adults! My husband asks to speak to her manager, and she responds that she IS the manager. We ask for her name, and she refuses to give it and then tells us that if we don't leave "her" drive-thru that she will call the police. We ask for her store number, and she says she doesn't know it. I informed her that I have been going to that location for over 20 years and never have encountered this kind of rudeness. That she could have apologized and that would have been enough. We called the corporate office and filed a complaint. The young woman was not someone I had seen before. There were other staff members standing by and I can't imagine that this is how Starbucks wants or expects their managers to behave. This is a horrible way to mentor staff. It sat with my husband and I for the whole weekend. Both of us are almost 60. I didn't even address the half a cup of luke warm hot chocolate I got. We will never return to this location. We will drive to Biddeford or Scarborough.
When I tell you I wouldn't have made it through my first semester without these guys...always great service from the extremely hard working staff who were always friendly despite running around trying to do orders at the same time. I came in a few times a week to do homework and it was a great study space. When you're paying for a coffee or tea here when you dine in, you're also paying for a nice atmosphere that smells good, has great music, and places to sit. As I go on my winter break from school I just wanted to take a minute to thank the staff for always letting me have a space to study and get work done while drinking my earl grays!
Atmosphere: 5
Food: 5
Service: 5
Staff is always amazing
Tables were not cleaned up, and the place wasn't busy ?
Atmosphere: 2
Food: 3
Service: 3
Expensive, limited menu ( I don't prefer coffee) however they are fast and friendly in my limited experience of going to starbucks
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Plain Bagel, Cookies & Cream Cake Pop
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