First time in a long time I was treated nicely in here, clean store, food good, quick service. Refreshing change.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Shallow
I am very upset with this Dunkin. Staff is so judgmental over peoples orders, how much cream, sugar, or even how much food a person orders and the stand there and judge a customer. My husband and I are very pissed. Not even acknowledging that customers are there inside the store. How they can’t even apologize like I didn’t hear you say it. Like seriously! Not even the judgment but when I got my food some of our hash browns were under cooked and my English muffin never got toasted. You want to talk about the worst Dunkin experience we ever had.
Thomaston is a lot better than this place. Good customer service, good on getting food right, tells customers to have a good day or even smiles.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns, Iced Dunkalatte
Kevin Casillas
The food was good the coffee was good Unfortunately they did mess up the food order
Atmosphere: 1
Food: 4
Service: 2
kristian kvilekval
staff are very kind and service is excellent. Food is delicious as always. Come here because the staff are so nice.
Atmosphere: 3
Food: 5
Service: 5
LilliAnn Brooks
Not only today but on several other occasions have I gotten awful customer service, having my order grumbled at told “I’m not paid enough” and rolled eyes at. She was putting my munchkins in a container and started coughing, on purpose I’m not sure. I am really disappointed that this has happened now 3 times and to several of my coworkers
Atmosphere: 1
Food: 1
Service: 1
Mark D
Pit stop on a road trip. Those are the best Dunkin’ Donuts I’ve had since the 80’s. Staff were warm, friendly, funny, helpful, and professional. Wish we had gotten more while we were there.
Atmosphere: 2
Food: 5
Service: 5
Tyler Richards
Absolutely filthy inside. Been here several times over the past few weeks and each visit is the same. The floors look they have never been cleaned. There is food and crumbs all over the appliances and floor. There are flies buzzing around in the kitchen area, crawling on the donuts, cups, surfaces, and in your face. Exceptionally long wait times, which gives ample opportunity to observe the staff not wash their hands or change gloves as they touch everything, from the register to the donuts to other items to cooking food. There are stains on things and sticky surfaces. The one positive here is the staff is mostly friendly, when they’re not yelling and fighting with each other during a rush
Atmosphere: 1
Food: 2
Service: 2
Tori Ann
Longest lines; incompetent employees. I have gotten an in store refund plenty of times before today, and because they don’t want to give me a refund for the drink they don’t have they force me to “get a refund on the app” which literally doesn’t work. Support chat is down so now I’m out money that I won’t be getting back. Don’t waste your time or money at this establishment.
Atmosphere: 1
Service: 1
Jeffrey DeMarey
Parking is horrible, coffee was burnt so bad we tossed it.. blueberry muffin was good
placed a mobile walk in order, got my coffee then waited in there for 40 minutes and told multiple people my name and what I was waiting for just for them to say they don’t have my food. work on communication plz
Jordan Brigham
Drive thru is always 15 min slower than any other drive thru experience. You will wait and wait and wait; when you pull up to the microphone - instead of being greeted…you will wait in silence. Questioning whether it’s broken. Or if anyone is inside. the operation of this place is fundamentally the worst drive thru experience of any franchise, anywhere. Dunkin should revoke their licenses. And someone should open up Aroma Joe’s next-door, they would crush it.
Atmosphere: 1
Food: 2
Service: 1
Haley Oconnor
Worst Dunkin I have been at. The wait is always 25 mins long or longer and the employee’s are incredibly rude.
Atmosphere: 1
Food: 1
Service: 1
lori ponziani
Would give a higher rating but their service wasn't great people act like they don't wanna be there.Also have screwed up our orders multiple times...food has been burned a few times but other times depending on who's working it's great!
First time in a long time I was treated nicely in here, clean store, food good, quick service. Refreshing change.
Atmosphere: 5
Food: 5
Service: 5
I am very upset with this Dunkin. Staff is so judgmental over peoples orders, how much cream, sugar, or even how much food a person orders and the stand there and judge a customer. My husband and I are very pissed. Not even acknowledging that customers are there inside the store. How they can’t even apologize like I didn’t hear you say it. Like seriously! Not even the judgment but when I got my food some of our hash browns were under cooked and my English muffin never got toasted. You want to talk about the worst Dunkin experience we ever had.
Thomaston is a lot better than this place. Good customer service, good on getting food right, tells customers to have a good day or even smiles.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns, Iced Dunkalatte
The food was good the coffee was good Unfortunately they did mess up the food order
Atmosphere: 1
Food: 4
Service: 2
staff are very kind and service is excellent. Food is delicious as always. Come here because the staff are so nice.
Atmosphere: 3
Food: 5
Service: 5
Not only today but on several other occasions have I gotten awful customer service, having my order grumbled at told “I’m not paid enough” and rolled eyes at. She was putting my munchkins in a container and started coughing, on purpose I’m not sure. I am really disappointed that this has happened now 3 times and to several of my coworkers
Atmosphere: 1
Food: 1
Service: 1
Pit stop on a road trip. Those are the best Dunkin’ Donuts I’ve had since the 80’s. Staff were warm, friendly, funny, helpful, and professional. Wish we had gotten more while we were there.
Atmosphere: 2
Food: 5
Service: 5
Absolutely filthy inside. Been here several times over the past few weeks and each visit is the same. The floors look they have never been cleaned. There is food and crumbs all over the appliances and floor. There are flies buzzing around in the kitchen area, crawling on the donuts, cups, surfaces, and in your face. Exceptionally long wait times, which gives ample opportunity to observe the staff not wash their hands or change gloves as they touch everything, from the register to the donuts to other items to cooking food. There are stains on things and sticky surfaces. The one positive here is the staff is mostly friendly, when they’re not yelling and fighting with each other during a rush
Atmosphere: 1
Food: 2
Service: 2
Longest lines; incompetent employees. I have gotten an in store refund plenty of times before today, and because they don’t want to give me a refund for the drink they don’t have they force me to “get a refund on the app” which literally doesn’t work. Support chat is down so now I’m out money that I won’t be getting back. Don’t waste your time or money at this establishment.
Atmosphere: 1
Service: 1
Parking is horrible, coffee was burnt so bad we tossed it.. blueberry muffin was good
Atmosphere: 1
Food: 1
Service: 3
Slow service, unclean store. Underwhelming.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Filthy!
placed a mobile walk in order, got my coffee then waited in there for 40 minutes and told multiple people my name and what I was waiting for just for them to say they don’t have my food. work on communication plz
Drive thru is always 15 min slower than any other drive thru experience. You will wait and wait and wait; when you pull up to the microphone - instead of being greeted…you will wait in silence. Questioning whether it’s broken. Or if anyone is inside. the operation of this place is fundamentally the worst drive thru experience of any franchise, anywhere. Dunkin should revoke their licenses. And someone should open up Aroma Joe’s next-door, they would crush it.
Atmosphere: 1
Food: 2
Service: 1
Worst Dunkin I have been at. The wait is always 25 mins long or longer and the employee’s are incredibly rude.
Atmosphere: 1
Food: 1
Service: 1
Would give a higher rating but their service wasn't great people act like they don't wanna be there.Also have screwed up our orders multiple times...food has been burned a few times but other times depending on who's working it's great!
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