10 times out of 10 they forget half of my order i sit at the window waiting for someone to give me what i paid for nobody…. how is it one person is line and they acting like they line out by the street. as someone who’s worked in food service it is not rocket science, i’ve probably lost hundreds in the food i paid for and DIDNT give me so frustrating
Atmosphere: 1
Food: 1
Service: 1
Sambear
James is an exceptional team member who brings energy and warmth to every shift. His friendly demeanor and quick service make every visit a pleasure. He consistently goes above and beyond to ensure customers are satisfied, showing great attention to detail and a genuine care for the quality of the food. Whether it's customizing your order or handling busy times with ease, James stands out as a reliable and courteous employee. If you want a positive experience at Taco Bell, James is definitely the person to look for!
Service: 5
Carley
Not only does the manager try to degrade you and put you down when you're correcting him on the fact that they gave you an incorrect order. But they also don't offer to correct it.The fact that they constantly feel like you're raising your voice to them.When you're communicating, the fact that they messed it up and are refusing to fix your food is completely ridiculous at a fast food establishment. This location needs an overhaul.The fact that you're going to tell me that you gave me a beef order when I ordered chicken and not admit your mistake is ridiculous. This location should be shut down or needs an overhaul in the staff
Atmosphere: 1
Food: 1
Service: 1
Rudi Hassapelis
Ordered 4-double beef and cheese burritos with no. Gave us 2 burritos, had to go back out the drive thru to get the other two beef burritos. When opening them, was given 2-bean burritos and 2-beef and cheese WITH sour cream. It’s not that hard to get right
Atmosphere: 2
Food: 1
Service: 2
Joshua Jones
Worst Taco Bell and worst KFC I think I’ve ever been to. It’s filthy inside and out, the food is always nasty, and the service is slow. I genuinely don’t understand how you can run a fast food restaurant this poorly.
This is coming from someone who loves Taco Bell usually. Don’t waste your money, just go down the road to Wendy’s or Jersey Mikes.
Atmosphere: 1
Food: 1
Service: 1
Justin Hoenke
This is the best Taco Bell in Augusta, Maine. The staff is very friendly and the food always taste better than the other Taco Bell in Augusta, Maine.
Atmosphere: 5
Food: 5
Service: 5
Wil C
Worst Taco Bell / KFC I have ever been to in my entire life, and I love that chain I could eat there 4 times a week. But aside from the fact it is in the smallest parking lot in the history of fast food , it's dirty , grimy, and outdated . While the girl at the window was adorable and friendly , the other workers look pissed off, running back and forth, and apparently, if you don't round up , I guess for tips? They will intentionally screw your order up, as stated by many reviewers here. I ordered taco Supremes, paid for taco supremes, and got regular tacos. Aside from that the food was good, the crispy Cantina Chicken taco was a pleasant surprise ,and even though I didn't get the supremes I payed for , the tacos were good. I also waited 15 minutes in line at the drive through, DO NOT plan on eating inside , it's literally almost impossible .
Atmosphere: 1
Food: 3
Service: 1
Katie C
First of all the drive thru window is disgusting. So dirty. Looking inside isn’t better either. I ordered two things. Took about 8 minutes to come to window, I was the only person in line. I paid in cash and as I am waiting for my change the girl opens the register, looks as if she’s making change, takes about 20 more seconds before handing me my food and told me to have a good day. Did not give me my change. As I went to go say something she walked away. I work in the food industry and I know a lot of people will just tip the left over change. But you need to ask. Do not ever just assume I am tipping you. I have no problem tipping you. But don’t be entitled and just keep it with you me saying it’s all set or asking. Definitely won’t be back due to the lack of cleanliness of this restaurant. It was my first time at this restaurant and will be my last.
Atmosphere: 1
Food: 1
Service: 1
Christy Brown
Friendly staff, acceptable bathroom, floors and doors need cleaning.
Atmosphere: 3
Food: 5
Service: 5
Scott Paradis
When ever I go to Taco Bell / KFC they are never open they do not unlock there lobby doors. Why say your open if doors are shut lock. Never going there again. Wait never can go there their doors are always locked.
Actually The Nachos Are Tasted Good, Guacamole Was Good. When I Was Working There, Sabrina and Alyssa Cut My Hours and I Couldn’t Work Until 2 or 3 Weeks. They Were Beening Treating Me Really Bad, I Don’t Trust Them Still. I Always Thinking About Trying Nacho Fries. From Caitlin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Heather Montgomery
Food was typical Taco Bell food and service was what I've come to expect at most fast food restaurants. No condiments are self-serve, and they won't be offered either. If you want taco sauce, ketchup, or butter, you'll have to ask at the counter for it, and you will be treated like it's an inconvenience. The same goes for silverware for your mac and cheese or anything else that typically requires a fork or spoon.
Our biggest issue was a safety issue. The manager repeatedly locked the only entrance/exit for guests while people were eating in the restaurant. They did not want anymore people to come in even though the restaurant was open for 3 more hours. Three times people from our party went out to the parking lot and were immediately locked out. They had to wait for someone to notice them standing outside so they could be let back in. This is not just an inconvenience; it is a fire hazard. The exits can not be locked while guests are still eating in the restaurant. Several people from our party attempted to talk to the manager about it, but he just yelled at us that this is what he always does.
Atmosphere: 1
Food: 1
Service: 1
Lisa Denoncourt
Just ordered a supreme crush wrap. It wasn't cooked. Fell apart on my lap. DO BETTER TACO BELL
Shanna Holloway
Like toddlers, don’t know how to listen to simple instructions.
10 times out of 10 they forget half of my order i sit at the window waiting for someone to give me what i paid for nobody…. how is it one person is line and they acting like they line out by the street. as someone who’s worked in food service it is not rocket science, i’ve probably lost hundreds in the food i paid for and DIDNT give me so frustrating
Atmosphere: 1
Food: 1
Service: 1
James is an exceptional team member who brings energy and warmth to every shift. His friendly demeanor and quick service make every visit a pleasure. He consistently goes above and beyond to ensure customers are satisfied, showing great attention to detail and a genuine care for the quality of the food. Whether it's customizing your order or handling busy times with ease, James stands out as a reliable and courteous employee. If you want a positive experience at Taco Bell, James is definitely the person to look for!
Service: 5
Not only does the manager try to degrade you and put you down when you're correcting him on the fact that they gave you an incorrect order. But they also don't offer to correct it.The fact that they constantly feel like you're raising your voice to them.When you're communicating, the fact that they messed it up and are refusing to fix your food is completely ridiculous at a fast food establishment. This location needs an overhaul.The fact that you're going to tell me that you gave me a beef order when I ordered chicken and not admit your mistake is ridiculous. This location should be shut down or needs an overhaul in the staff
Atmosphere: 1
Food: 1
Service: 1
Ordered 4-double beef and cheese burritos with no. Gave us 2 burritos, had to go back out the drive thru to get the other two beef burritos. When opening them, was given 2-bean burritos and 2-beef and cheese WITH sour cream. It’s not that hard to get right
Atmosphere: 2
Food: 1
Service: 2
Worst Taco Bell and worst KFC I think I’ve ever been to. It’s filthy inside and out, the food is always nasty, and the service is slow. I genuinely don’t understand how you can run a fast food restaurant this poorly.
This is coming from someone who loves Taco Bell usually. Don’t waste your money, just go down the road to Wendy’s or Jersey Mikes.
Atmosphere: 1
Food: 1
Service: 1
This is the best Taco Bell in Augusta, Maine. The staff is very friendly and the food always taste better than the other Taco Bell in Augusta, Maine.
Atmosphere: 5
Food: 5
Service: 5
Worst Taco Bell / KFC I have ever been to in my entire life, and I love that chain I could eat there 4 times a week.
But aside from the fact it is in the smallest parking lot in the history of fast food , it's dirty , grimy, and outdated .
While the girl at the window was adorable and friendly , the other workers look pissed off, running back and forth, and apparently, if you don't round up , I guess for tips? They will intentionally screw your order up, as stated by many reviewers here.
I ordered taco Supremes, paid for taco supremes, and got regular tacos.
Aside from that the food was good, the crispy Cantina Chicken taco was a pleasant surprise ,and even though I didn't get the supremes I payed for , the tacos were good.
I also waited 15 minutes in line at the drive through, DO NOT plan on eating inside , it's literally almost impossible .
Atmosphere: 1
Food: 3
Service: 1
First of all the drive thru window is disgusting. So dirty. Looking inside isn’t better either. I ordered two things. Took about 8 minutes to come to window, I was the only person in line. I paid in cash and as I am waiting for my change the girl opens the register, looks as if she’s making change, takes about 20 more seconds before handing me my food and told me to have a good day. Did not give me my change. As I went to go say something she walked away. I work in the food industry and I know a lot of people will just tip the left over change. But you need to ask. Do not ever just assume I am tipping you. I have no problem tipping you. But don’t be entitled and just keep it with you me saying it’s all set or asking. Definitely won’t be back due to the lack of cleanliness of this restaurant. It was my first time at this restaurant and will be my last.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, acceptable bathroom, floors and doors need cleaning.
Atmosphere: 3
Food: 5
Service: 5
When ever I go to Taco Bell / KFC they are never open they do not unlock there lobby doors. Why say your open if doors are shut lock. Never going there again. Wait never can go there their doors are always locked.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Actually The Nachos Are Tasted Good, Guacamole Was Good. When I Was Working There, Sabrina and Alyssa Cut My Hours and I Couldn’t Work Until 2 or 3 Weeks. They Were Beening Treating Me Really Bad, I Don’t Trust Them Still. I Always Thinking About Trying Nacho Fries. From Caitlin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Food was typical Taco Bell food and service was what I've come to expect at most fast food restaurants. No condiments are self-serve, and they won't be offered either. If you want taco sauce, ketchup, or butter, you'll have to ask at the counter for it, and you will be treated like it's an inconvenience. The same goes for silverware for your mac and cheese or anything else that typically requires a fork or spoon.
Our biggest issue was a safety issue. The manager repeatedly locked the only entrance/exit for guests while people were eating in the restaurant. They did not want anymore people to come in even though the restaurant was open for 3 more hours. Three times people from our party went out to the parking lot and were immediately locked out. They had to wait for someone to notice them standing outside so they could be let back in.
This is not just an inconvenience; it is a fire hazard. The exits can not be locked while guests are still eating in the restaurant.
Several people from our party attempted to talk to the manager about it, but he just yelled at us that this is what he always does.
Atmosphere: 1
Food: 1
Service: 1
Just ordered a supreme crush wrap. It wasn't cooked. Fell apart on my lap. DO BETTER TACO BELL
Like toddlers, don’t know how to listen to simple instructions.
Atmosphere: 1
Food: 1
Service: 1
Gross over salted food
Food: 1
Service: 4
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