Glazed donuts were moist and good. The chocolate frosted cake was dried out and stale
Tony Waldron
I’m a HUGE fan of the Dunkin mobile app. I use it all the time (almost every day and sometimes multiple times per day) at my normal location at Holt Rd. Due to recent weather event resulting in a power outage I decided to give this location a try. Boy was I disappointed. I ordered online as normal and pulled up a few minutes later to retrieve my order. Some locations have a dedicated mobile order lane and some don’t but regardless whenever I’ve ordered through the mobile app, I never stop at the speaker (in fact, it’s not encouraged). At this location though, it’s definitely an issue. Upon reaching the window (no cars behind us) the woman asked who the order was for. I gave the name and she replied (quite curtly) that the next time I needed to stop at the speaker and announce that I was there before proceeding to the window; she was thoroughly irritated. The manager, standing right behind her laughed and said loudly “Damn, I guess you told them!” And continued laughing. Totally unacceptable to anyone let alone a frequent Dunkin customer. I should not have to feel shamed and embarrassed for using a mobile app and following the norms from other locations. These two should not be working in customer service if they’re going to have a attitude. To make matters worse, they didn’t even prepare the order correctly. I will NOT return to this location again. First impressions are lasting and they’ve lost my business. Tailgators, you may want to review this location and these staff members since you own/operate multiples in the area.
Eruj Abidi
Finn was absolutely amazing and took care of us like nobody ever has!!
Steven Fennelly
Great, convenient location right off of I-96
David Johnson
Gas station location. Is what it is.
Emily Huening
My very favorite Dunkin! The morning crew is top notch – shout out to Jenn and Yera, who serve me coffee with a smile (and sometimes a doodle on the cup!) every day.
Russell
Awesome
Stacia Erickson
High prices. Long wait...then the order was wrong (take out of course) not what was ordered & labeled wrong but paid for higher priced items. Not going back!
Avoid the hash browns at all cost lol, if you know, you know. Other than that, I love the donuts 🍩 of course.
Customer Service isn't too bad. I pass thru for the Coffee and or donuts and I haven't had any truly terrible experiences.
4 out of 5!
Akylas Seraphine
Their bacon snack pack is pretty good
D'Pari Alward
In and out.
Courtney “Infamously Unfamous” Klinger
Great gals here this morning!!! Wish it were closer to my home so I may see these gals in particular for coffee!! Thank you ladies!! Fast service, fresh delicious coffee, very friendly and kind, and great customer service, all around wonderful!! (Visit date: 2.6.25 @6:45AM...give or take ten!!)
Erika Kadhem
Every single time we go through here, the service is horrible. I always order less ice in my coffee, it was filled half way with ice, usually I don’t say nothing and go. But I did ask for it to be corrected and they were extremely rude about it.
Convenient with a friendly staff
Glazed donuts were moist and good. The chocolate frosted cake was dried out and stale
I’m a HUGE fan of the Dunkin mobile app. I use it all the time (almost every day and sometimes multiple times per day) at my normal location at Holt Rd. Due to recent weather event resulting in a power outage I decided to give this location a try. Boy was I disappointed. I ordered online as normal and pulled up a few minutes later to retrieve my order. Some locations have a dedicated mobile order lane and some don’t but regardless whenever I’ve ordered through the mobile app, I never stop at the speaker (in fact, it’s not encouraged). At this location though, it’s definitely an issue. Upon reaching the window (no cars behind us) the woman asked who the order was for. I gave the name and she replied (quite curtly) that the next time I needed to stop at the speaker and announce that I was there before proceeding to the window; she was thoroughly irritated. The manager, standing right behind her laughed and said loudly “Damn, I guess you told them!” And continued laughing. Totally unacceptable to anyone let alone a frequent Dunkin customer. I should not have to feel shamed and embarrassed for using a mobile app and following the norms from other locations. These two should not be working in customer service if they’re going to have a attitude. To make matters worse, they didn’t even prepare the order correctly. I will NOT return to this location again. First impressions are lasting and they’ve lost my business. Tailgators, you may want to review this location and these staff members since you own/operate multiples in the area.
Finn was absolutely amazing and took care of us like nobody ever has!!
Great, convenient location right off of I-96
Gas station location. Is what it is.
My very favorite Dunkin! The morning crew is top notch – shout out to Jenn and Yera, who serve me coffee with a smile (and sometimes a doodle on the cup!) every day.
Awesome
High prices. Long wait...then the order was wrong (take out of course) not what was ordered & labeled wrong but paid for higher priced items. Not going back!
Bring back the frappe 😭😭🥺 I miss it
Restaurantji Recommends
Avoid the hash browns at all cost lol, if you know, you know. Other than that, I love the donuts 🍩 of course.
Customer Service isn't too bad. I pass thru for the Coffee and or donuts and I haven't had any truly terrible experiences.
4 out of 5!
Their bacon snack pack is pretty good
In and out.
Great gals here this morning!!! Wish it were closer to my home so I may see these gals in particular for coffee!! Thank you ladies!! Fast service, fresh delicious coffee, very friendly and kind, and great customer service, all around wonderful!!
(Visit date: 2.6.25 @6:45AM...give or take ten!!)
Every single time we go through here, the service is horrible. I always order less ice in my coffee, it was filled half way with ice, usually I don’t say nothing and go. But I did ask for it to be corrected and they were extremely rude about it.
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